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Compare Dropbox and SugarSync 
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At a Glance
Market Segments
Small-Business (64.0% of reviews)
Small-Business (58.5% of reviews)
Entry-Level Pricing
$9.99 Per Month
$7.49 per month
Dropbox
Star Rating
(30,724)4.4 out of 5
Market Segments
Small-Business (64.0% of reviews)
Pros & Cons
Entry-Level Pricing
$9.99 Per Month
Free Trial is available
Browse all 8 pricing plansSugarSync
Star Rating
(69)4.0 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
$7.49 per month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dropbox excels in file sharing, with a score of 9.2, making it easy to collaborate on documents. In contrast, SugarSync's file sharing score is lower at 8.6, which may hinder seamless collaboration.
- Reviewers mention that Dropbox's quality of support is rated at 8.6, indicating a strong customer service experience. SugarSync, however, has a lower support rating of 7.3, suggesting that users may face challenges when seeking help.
- G2 users highlight Dropbox's superior real-time sync capabilities, scoring 8.4, which allows for immediate updates across devices. SugarSync does not have a score for this feature, indicating a potential gap in functionality for users needing instant synchronization.
- Users on G2 appreciate Dropbox's mobile backup application, which received a high score of 9.4, making it a reliable choice for users who need to back up their mobile data. SugarSync's mobile backup features are less emphasized, with a lower score of 7.9.
- Reviewers say that Dropbox's versioning feature, rated at 8.6, allows users to easily revert to previous file versions, enhancing data management. SugarSync's lack of a specific score for this feature may indicate less robust version control options.
- Users report that Dropbox's security standards are rated at 9.3, reflecting a strong commitment to data protection. In comparison, SugarSync's security rating of 8.1 suggests that it may not offer the same level of assurance for sensitive information.
Pricing
Entry-Level Pricing
Dropbox
Plus
$9.99
Per Month
Use Dropbox Plus to save and share more files. Store, share, and send larger files. Plus helps you save hard drive space, so you can focus on getting work done. Learn more at dropbox.com/plus
- 2 TB of storage
- Connect all the devices you need
- Automatically back up all your devices
Free Trial
Dropbox
Free Trial is available
SugarSync
Free Trial is available
Ratings
Meets Requirements
9.0
26,266
8.0
55
Ease of Use
9.0
26,685
8.6
55
Ease of Setup
9.1
8,610
9.3
24
Ease of Admin
8.9
5,405
8.8
15
Quality of Support
8.6
18,927
7.2
46
Has the product been a good partner in doing business?
8.9
5,006
6.9
14
Product Direction (% positive)
7.9
26,211
5.6
53
Features by Category
File Management
8.9
21897
8.9
29
8.6
21983
8.4
29
9.0
22004
9.0
29
8.6
21506
7.7
27
8.6
20207
7.5
21
Agentic AI - Cloud Content Collaboration
Feature Not Available
Not enough data
7.5
689
Not enough data
7.2
678
Not enough data
Collaboration
8.7
20292
7.7
23
9.2
22449
8.6
27
8.0
18923
6.1
20
8.1
17872
6.6
18
Administration
8.6
16742
8.1
15
8.5
16326
8.0
11
8.7
16528
8.3
15
7.8
17805
8.2
15
8.2
15892
8.2
15
8.8
17530
8.2
15
Platform
9.0
10658
8.1
13
8.3
9576
8.7
9
8.3
9474
8.3
8
8.1
9101
7.5
6
Functionality
Not enough data
8.4
16
Not enough data
8.4
16
Not enough data
9.2
14
Not enough data
8.6
13
Not enough data
9.4
9
Compatibility
Not enough data
8.6
13
Not enough data
8.4
15
Not enough data
9.0
14
Management
Not enough data
9.1
16
Not enough data
9.3
14
Not enough data
9.4
15
Agentic AI - Online Backup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Editing
Feature Not Available
Not enough data
7.5
368
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.4
361
Not enough data
7.6
365
Not enough data
Feature Not Available
Not enough data
Platform
8.6
379
Not enough data
8.7
377
Not enough data
8.4
368
Not enough data
Generative AI
6.9
359
Not enough data
Feature Not Available
Not enough data
Agentic AI - Video Editing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.6
53
Not enough data
Feature Not Available
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dropbox and SugarSync are categorized as Cloud Content Collaboration
Reviews
Reviewers' Company Size
Dropbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SugarSync
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
6.0%
Information Technology and Services
5.8%
Computer Software
4.8%
Education Management
4.6%
Higher Education
4.6%
Other
74.2%
Information Technology and Services
11.9%
Computer Software
10.4%
Staffing and Recruiting
7.5%
Marketing and Advertising
4.5%
Airlines/Aviation
4.5%
Other
61.2%
Alternatives
Discussions
Please increase space
8 Comments
LJ
There is a place to pick the size of your dropbox space. There is a limited amount for free and then you can choose price ranges and space sizes. They use...Read more
it is not possible to manage multiple Dropbox accounts from a single desktop.
7 Comments
DB
You can share individual files, it is not limited to folders. in viewing files share is one of the pop up options available if you hover over a file...Read more
What are the features of Dropbox?
7 Comments
PC
1. Easily upload files from your computer or cell phone.
2. Create as many folders as you need to organize your files.
3. Share images and files with...Read more
Sharing with non-SugarSync users: is it free?
1 Comment
CB
No, but the people you shared something need to register a free account to access the files online, account that comes with zero storage but get 512 MB of...Read more
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