Compare Dropbox and SugarSync 
Featured Products
At a Glance
Market Segments
Small-Business (64.0% of reviews)
Small-Business (59.7% of reviews)
Entry-Level Pricing
$9.99 Per Month
$7.49 per month
Dropbox
Star Rating
(31,028)4.4 out of 5
Market Segments
Small-Business (64.0% of reviews)
Pros & Cons
Entry-Level Pricing
$9.99 Per Month
Free Trial is available
Browse all 8 pricing plansSugarSync
Star Rating
(73)4.0 out of 5
Market Segments
Small-Business (59.7% of reviews)
Pros & Cons
Entry-Level Pricing
$7.49 per month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Dropbox excels in user experience, with many praising its intuitive interface that is easy to navigate. Users appreciate how straightforward the setup process is, allowing them to quickly start sharing documents and creating client portals.
- Users say that SugarSync offers valuable features for file syncing and backup, particularly highlighting its 'Sync Any Folder' capability. This feature allows users to easily add any folder to their sync set, making it a flexible option for those who need to manage multiple files across devices.
- Reviewers mention that Dropbox's quality of support is notably higher, with users feeling that they receive better assistance when issues arise. Many have expressed satisfaction with the responsiveness and helpfulness of Dropbox's support team, which enhances their overall experience.
- According to verified reviews, Dropbox's performance and reliability are frequently commended, with users noting that their files are consistently accessible and secure. This reliability is crucial for businesses that depend on uninterrupted access to their data.
- G2 reviewers highlight that while SugarSync provides solid file organization and sharing features, it sometimes falls short in areas like simultaneous editing and change tracking, which can hinder collaborative efforts compared to Dropbox's more robust capabilities in these areas.
- Users express that Dropbox's overall satisfaction ratings are significantly higher, reflecting a more favorable perception among its user base. This is evident in the volume of recent reviews, where Dropbox has received a substantial number of positive comments compared to SugarSync, indicating a stronger market presence and user trust.
Pricing
Entry-Level Pricing
Dropbox
Plus
$9.99
Per Month
Use Dropbox Plus to save and share more files. Store, share, and send larger files. Plus helps you save hard drive space, so you can focus on getting work done. Learn more at dropbox.com/plus
- 2 TB of storage
- Connect all the devices you need
- Automatically back up all your devices
Free Trial
Dropbox
Free Trial is available
SugarSync
Free Trial is available
Ratings
Meets Requirements
9.0
26,517
8.0
57
Ease of Use
9.0
26,945
8.6
57
Ease of Setup
9.1
8,865
9.4
26
Ease of Admin
8.9
5,432
8.9
16
Quality of Support
8.6
19,128
7.2
47
Has the product been a good partner in doing business?
8.9
5,035
7.1
15
Product Direction (% positive)
7.9
26,451
5.5
55
Features by Category
File Management
8.9
22024
8.9
30
8.6
22036
8.4
29
9.0
22050
9.0
29
8.6
21552
7.7
27
8.6
20261
7.5
21
Agentic AI - Cloud Content Collaboration
Feature Not Available
Not enough data
7.6
710
Not enough data
7.2
694
Not enough data
Collaboration
8.7
20319
7.7
23
9.2
22623
8.7
28
8.0
18958
6.1
20
8.2
17918
6.8
19
Administration
8.6
16769
8.1
15
8.5
16353
8.0
11
8.7
16550
8.4
16
7.7
17892
8.0
16
8.2
15906
8.2
15
8.8
17628
8.1
17
Platform
9.0
10689
7.9
14
8.3
9573
8.7
9
8.3
9478
8.3
8
8.1
9101
7.5
6
Functionality
Not enough data
8.4
16
Not enough data
8.2
17
Not enough data
9.2
14
Not enough data
8.6
13
Not enough data
9.4
9
Compatibility
Not enough data
8.6
13
Not enough data
8.4
15
Not enough data
9.0
14
Management
Not enough data
9.1
16
Not enough data
9.3
14
Not enough data
9.4
15
Agentic AI - Online Backup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Editing
Feature Not Available
Not enough data
7.5
370
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.4
362
Not enough data
7.6
366
Not enough data
Feature Not Available
Not enough data
Platform
8.6
381
Not enough data
8.7
379
Not enough data
8.4
371
Not enough data
Generative AI
6.9
360
Not enough data
Feature Not Available
Not enough data
Agentic AI - Video Editing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.7
57
Not enough data
Feature Not Available
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dropbox and SugarSync are categorized as Cloud Content Collaboration
Reviews
Reviewers' Company Size
Dropbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SugarSync
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
6.0%
Information Technology and Services
5.9%
Computer Software
4.8%
Education Management
4.6%
Higher Education
4.5%
Other
74.1%
Information Technology and Services
11.6%
Computer Software
10.1%
Staffing and Recruiting
7.2%
Accounting
4.3%
Airlines/Aviation
4.3%
Other
62.3%
Alternatives
Discussions
Please increase space
8 Comments
LJ
There is a place to pick the size of your dropbox space. There is a limited amount for free and then you can choose price ranges and space sizes. They use...Read more
it is not possible to manage multiple Dropbox accounts from a single desktop.
7 Comments
DB
You can share individual files, it is not limited to folders. in viewing files share is one of the pop up options available if you hover over a file...Read more
What are the features of Dropbox?
7 Comments
PC
1. Easily upload files from your computer or cell phone.
2. Create as many folders as you need to organize your files.
3. Share images and files with...Read more
Sharing with non-SugarSync users: is it free?
1 Comment
CB
No, but the people you shared something need to register a free account to access the files online, account that comes with zero storage but get 512 MB of...Read more
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