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At a Glance
Market Segments
Small-Business (77.6% of reviews)
Small-Business (61.7% of reviews)
Entry-Level Pricing
From $10 user/month
$0.00 1 User Per Month
DocSend
Star Rating
(568)4.6 out of 5
Market Segments
Small-Business (77.6% of reviews)
Pros & Cons
Entry-Level Pricing
From $10 user/month
Browse all 4 pricing plansLoom
Star Rating
(2,297)4.7 out of 5
Market Segments
Small-Business (61.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that DocSend excels in providing detailed Engagement Insights, with users appreciating the ability to track document interactions closely, scoring 9.0 compared to Loom's 8.9. This feature allows users to understand how recipients engage with shared content, which is crucial for sales and marketing teams.
- Users report that Loom offers a more user-friendly experience, reflected in its higher Ease of Use score of 9.4 versus DocSend's 9.0. Reviewers mention that Loom's intuitive interface and straightforward video recording process make it easier for teams to create and share video content quickly.
- G2 users highlight that Loom's free entry-level pricing is a significant advantage, allowing users to start without any financial commitment, while DocSend starts at $10 per user/month. This makes Loom more accessible for small businesses looking to test the waters before investing.
- Reviewers mention that both products have a solid Quality of Support, but Loom edges out with a score of 9.0 compared to DocSend's 8.9. Users appreciate Loom's responsive customer service and extensive help resources, which enhance the overall user experience.
- Users on G2 report that DocSend shines in its Viewer Insights feature, scoring 9.0, which provides valuable data on how recipients interact with shared documents. This is particularly beneficial for users focused on sales enablement and client engagement strategies.
- Reviewers mention that while both products have similar Product Direction scores of 8.9, Loom's consistent updates and feature enhancements are frequently praised, indicating a strong commitment to evolving user needs and staying competitive in the market.
Pricing
Entry-Level Pricing
DocSend
PERSONAL
From $10
user/month
For entrepreneurs
- Real-time Content Tracking
- Instant Notifications
- Live Present
Loom
Starter
$0.00
1 User Per Month
Get started with video communication. On our Starter plan, you can invite up to 10 users. Each user can enjoy 25 Loom videos (5 minutes per video), unlimited screenshots, unlimited meeting recording length, transcriptions in 50+ languages, video comments, and emoji reactions.
- Screen & cam bubble recording
- Meeting recordings
- Screenshots
Free Trial
DocSend
Free Trial is available
Loom
Free Trial is available
Ratings
Meets Requirements
8.9
422
9.2
1,263
Ease of Use
9.0
425
9.3
1,469
Ease of Setup
8.9
216
9.4
652
Ease of Admin
8.6
177
9.2
304
Quality of Support
8.9
329
9.0
824
Has the product been a good partner in doing business?
8.8
172
9.3
285
Product Direction (% positive)
8.9
392
8.8
1,205
Features by Category
Signature Process
8.6
81
|
Verified
Not enough data
8.1
62
Not enough data
8.8
79
|
Verified
Not enough data
8.4
73
|
Verified
Not enough data
8.4
66
Not enough data
8.2
47
Not enough data
8.6
55
Not enough data
8.5
61
Not enough data
Agentic AI - E-Signature
8.8
11
Not enough data
8.9
11
Not enough data
8.9
11
Not enough data
8.8
11
Not enough data
8.9
11
Not enough data
9.1
11
Not enough data
Security and Scalability
8.9
62
|
Verified
Not enough data
8.9
67
|
Verified
Not enough data
9.1
46
Not enough data
Platform
8.0
50
|
Verified
Not enough data
8.6
49
Not enough data
8.5
37
Not enough data
9.1
61
|
Verified
Not enough data
8.3
31
Not enough data
File Management
9.1
68
Not enough data
9.1
75
Not enough data
8.9
74
Not enough data
8.9
72
Not enough data
Feature Not Available
Not enough data
Agentic AI - Cloud Content Collaboration
9.1
19
Not enough data
9.2
19
Not enough data
9.0
19
Not enough data
Collaboration
Feature Not Available
Not enough data
9.3
77
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Administration
9.2
69
Not enough data
9.1
67
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.3
73
Not enough data
Platform
9.3
73
Not enough data
8.5
70
Not enough data
8.2
60
Not enough data
Feature Not Available
Not enough data
Document Creation
8.3
33
Not enough data
Feature Not Available
Not enough data
8.4
95
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
95
|
Verified
Not enough data
Workflow
Feature Not Available
Not enough data
8.5
80
|
Verified
Not enough data
Feature Not Available
Not enough data
Analytics
9.4
131
|
Verified
Not enough data
9.1
121
|
Verified
Not enough data
9.0
127
|
Verified
Not enough data
Administration and Platform
8.6
109
|
Verified
Not enough data
8.9
121
|
Verified
Not enough data
8.3
61
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
62
|
Verified
Not enough data
Generative AI
9.1
15
Not enough data
Platform Additional Functionality
Feature Not Available
Not enough data
7.7
62
Not enough data
Platform Basics
8.6
78
Not enough data
7.9
69
Not enough data
8.4
73
Not enough data
Platform Content
8.8
85
Not enough data
Platform Data
8.4
84
Not enough data
Platform Performance
8.1
74
Not enough data
8.1
65
Not enough data
Platform Basics
9.9
12
9.3
909
9.6
12
9.5
990
10.0
12
7.7
539
Platform Content
9.0
12
8.7
745
Feature Not Available
8.0
664
10.0
12
9.5
979
Platform Additional Functionality
10.0
12
8.8
779
10.0
12
8.3
707
Agentic AI - Screen and Video Capture
10.0
10
7.5
101
Hosting
Not enough data
9.4
132
Not enough data
8.7
113
Not enough data
7.7
89
Management
Not enough data
9.1
134
Not enough data
9.3
124
Not enough data
9.0
122
Not enough data
9.3
118
Marketing
Not enough data
Feature Not Available
Not enough data
8.8
112
Not enough data
8.1
38
Not enough data
8.8
39
Insights
Not enough data
8.7
110
Not enough data
8.7
109
Generative AI
Not enough data
7.6
62
Not enough data
7.8
61
Not enough data
7.3
60
Platform
Not enough data
9.0
36
Not enough data
9.1
36
Not enough data
8.8
36
Not enough data
8.7
35
Not enough data
8.9
36
Not enough data
8.4
35
Security
Not enough data
8.9
36
Not enough data
9.1
36
Agentic AI - Video Hosting
Not enough data
8.9
30
Not enough data
8.9
30
Not enough data
8.8
30
Not enough data
8.6
30
Not enough data
8.8
30
Content
Feature Not Available
Not enough data
8.9
28
Not enough data
9.5
27
Not enough data
9.0
28
Not enough data
Feature Not Available
Not enough data
Collaboration
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
28
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customization
Not enough data
8.4
99
Not enough data
8.3
101
Not enough data
Feature Not Available
Not enough data
8.2
69
Organization
Not enough data
8.0
71
Not enough data
8.1
69
Not enough data
8.2
88
Not enough data
8.0
67
Not enough data
8.3
96
Not enough data
8.5
94
Agentic AI - Video CMS
Not enough data
8.0
31
Not enough data
8.1
30
Not enough data
8.2
31
Not enough data
7.9
31
Video Creation
Not enough data
9.6
298
Not enough data
9.1
198
Not enough data
9.2
269
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Software Delivery
Not enough data
8.3
218
Not enough data
8.9
277
Not enough data
8.2
198
Analytics
Not enough data
8.8
275
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
7.5
128
Not enough data
7.1
126
Not enough data
8.2
133
Not enough data
6.9
126
Agentic AI - Video Email
Not enough data
8.0
45
Platform Features
9.6
19
9.4
559
9.7
19
7.7
377
9.6
19
9.2
504
9.1
19
8.5
385
9.6
19
9.5
545
Feature Not Available
8.1
365
Organization
9.8
20
8.5
447
9.8
19
8.4
447
9.8
19
8.7
482
Customization
9.1
19
8.4
423
9.7
19
8.4
408
Feature Not Available
8.1
408
Analytics
Feature Not Available
8.9
491
9.8
20
8.9
470
9.8
20
8.8
474
Meeting Prep - AI Meeting Assistants
Not enough data
8.4
16
Not enough data
7.7
16
Not enough data
7.5
16
Meeting Automation - AI Meeting Assistants
Not enough data
8.9
16
Not enough data
8.2
16
Not enough data
8.1
16
Meeting Insights - AI Meeting Assistants
Not enough data
7.0
16
Not enough data
7.7
16
Not enough data
8.0
15
Accessibility - AI Meeting Assistants
Not enough data
8.0
15
Not enough data
8.4
15
Not enough data
8.2
14
Agentic AI - AI Meeting Assistants
Not enough data
7.6
14
Not enough data
7.6
15
Not enough data
7.0
15
Not enough data
7.4
15
Agentic AI - Sales Enablement
9.0
25
Not enough data
9.1
25
Not enough data
9.2
25
Not enough data
Content Management
9.0
136
Not enough data
8.8
104
Not enough data
Feature Not Available
Not enough data
8.5
110
Not enough data
9.0
125
Not enough data
Analytics
8.9
128
Not enough data
9.0
128
Not enough data
8.9
119
Not enough data
8.9
124
Not enough data
Learning Management - Sales Enablement
9.1
25
Not enough data
9.3
25
Not enough data
9.3
25
Not enough data
Revenue Enablement - Sales Enablement
9.1
25
Not enough data
9.1
25
Not enough data
9.4
25
Not enough data
Categories
Categories
Shared Categories
DocSend and Loom are categorized as Video Communications and Screen and Video Capture
Unique Categories
DocSend is categorized as Virtual Data Room (VDR), Sales Enablement, Cloud Content Collaboration, E-Signature, Proposal, and Client Portal
Reviews
Reviewers' Company Size
DocSend
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Loom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.7%
Information Technology and Services
10.6%
Financial Services
7.4%
Internet
6.7%
Marketing and Advertising
5.2%
Other
53.5%
Computer Software
21.1%
Marketing and Advertising
13.3%
Information Technology and Services
11.9%
Accounting
3.1%
Financial Services
3.0%
Other
47.6%
Discussions
DocSend has no discussions with answers
What is Loom software used for?
4 Comments
RR
Great platform for recording our video i personally like itRead more
Loom Alternatives
3 Comments
BS
I'm curious to know if you are talking purely about the the recording capability or the whole platform? I feel like the overall Loom service is better than...Read more
Is there any option to avoid the appearance of profile icon?
2 Comments
BS
Yes. In the desktop app. you can hover at the bottom of the circle and click the X. This isn't a just profile icon though, it's also the camera view. You...Read more
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