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Compare Drift and UJET 
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At a Glance
Market Segments
Mid-Market (51.7% of reviews)
Mid-Market (56.6% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
Contact Vendor
Drift
Star Rating
(1,256)4.4 out of 5
Market Segments
Mid-Market (51.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plansUJET
Star Rating
(1,120)4.7 out of 5
Market Segments
Mid-Market (56.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor
Learn more about UJETSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that UJET excels in overall user satisfaction, reflected in its higher G2 Score of 66.99 compared to Drift's 59.88. This suggests that users find UJET to be a more reliable choice for their live chat needs.
- Users say that UJET's interface simplifies the management of calls, chats, and customer information, making it easier to assist customers quickly. In contrast, while Drift offers a robust platform, some users have noted that it can be less intuitive in certain configurations.
- Reviewers mention that UJET's ease of use is a standout feature, with a score of 9.7, which is significantly higher than Drift's 8.7. Users appreciate UJET's advanced features that provide seamless communication, while Drift users have highlighted the quick setup of chatbots as a major benefit.
- According to verified reviews, UJET's quality of support is highly rated, with a score of 9.5, indicating that users feel well-supported. Drift also receives positive feedback for its support, but it falls slightly behind with a score of 8.8.
- Users highlight that Drift's unique features, such as the ability to initiate calls directly from chat, enhance customer engagement. However, UJET's comprehensive integration capabilities and customization options are frequently praised for creating personalized customer experiences.
- Reviewers note that while Drift has a larger total number of reviews, UJET's recent activity indicates a growing user base and engagement, with 29 recent reviews compared to Drift's 2. This suggests that UJET is currently more actively used and tested in the market.
Pricing
Entry-Level Pricing
Drift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
UJET
UJET Voice and Chat
Contact Vendor
Voice and Chat can be purchased separately or as a bundle. There is a per user license cost and highly reduced and competitive usage costs, encouraging UJET to share your focus of efficiency gains.
- Full Implementation Services
- Native Mobile and Web SDKs and APIs
- Smart Routing via CRM and API
Free Trial
Drift
Free Trial is available
UJET
Free Trial is available
Ratings
Meets Requirements
8.7
1,018
9.5
928
Ease of Use
8.7
1,031
9.7
929
Ease of Setup
8.4
508
9.6
338
Ease of Admin
8.5
473
9.4
233
Quality of Support
8.8
939
9.5
880
Has the product been a good partner in doing business?
8.9
472
9.6
230
Product Direction (% positive)
8.9
996
9.5
904
Features by Category
Messenger
8.5
204
|
Verified
Not enough data
8.2
202
|
Verified
Not enough data
9.1
274
|
Verified
Not enough data
8.6
251
|
Verified
Not enough data
Channels
7.9
117
|
Verified
Not enough data
8.9
251
|
Verified
Not enough data
7.7
92
|
Verified
Not enough data
7.6
82
|
Verified
Not enough data
7.8
91
|
Verified
Not enough data
Customers
8.6
225
|
Verified
Not enough data
8.4
203
|
Verified
Not enough data
8.1
242
|
Verified
Not enough data
8.7
242
|
Verified
Not enough data
8.5
246
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.9
316
|
Verified
Not enough data
8.2
310
|
Verified
Not enough data
8.2
289
|
Verified
Not enough data
8.7
306
|
Verified
Not enough data
Organization
8.0
266
|
Verified
Not enough data
8.0
270
|
Verified
Not enough data
8.3
278
|
Verified
Not enough data
Performance Analysis
7.8
242
|
Verified
Not enough data
8.0
262
|
Verified
Not enough data
Sales Analysis
7.5
216
|
Verified
Not enough data
7.7
222
|
Verified
Not enough data
Generative AI
7.5
88
Not enough data
7.6
86
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
9.6
551
|
Verified
Not enough data
Feature Not Available
Not enough data
9.5
459
|
Verified
Not enough data
9.3
405
Not enough data
9.5
462
Generative AI
Not enough data
9.4
170
Functions
Not enough data
9.5
548
|
Verified
Not enough data
9.5
563
|
Verified
Not enough data
9.5
520
|
Verified
Not enough data
9.5
435
Not enough data
9.4
461
Not enough data
9.6
524
|
Verified
Not enough data
9.5
516
Not enough data
9.6
479
|
Verified
Agentic AI - Contact Center
Not enough data
9.8
42
Not enough data
9.8
42
Not enough data
9.8
42
Not enough data
9.8
42
Administrative
Not enough data
9.5
529
|
Verified
Not enough data
9.5
506
|
Verified
Not enough data
9.4
537
|
Verified
Not enough data
9.6
486
Not enough data
9.5
436
Responses
8.2
281
Not enough data
8.3
269
Not enough data
8.5
304
Not enough data
8.1
274
Not enough data
8.0
229
Not enough data
Platform
8.9
310
Not enough data
8.4
292
Not enough data
8.4
276
Not enough data
8.1
282
Not enough data
7.9
241
Not enough data
8.4
262
Not enough data
8.2
287
Not enough data
Generative AI
7.7
85
Not enough data
7.7
83
Not enough data
Conversational Platform
8.6
168
Not enough data
8.4
118
Not enough data
8.7
129
Not enough data
8.6
93
Not enough data
Support Automation
Feature Not Available
Not enough data
8.4
148
Not enough data
8.8
139
Not enough data
8.5
93
Not enough data
Generative AI
8.0
32
Not enough data
7.8
32
Not enough data
Platform
Not enough data
9.4
191
Not enough data
9.1
204
Not enough data
9.5
234
Not enough data
9.6
238
Not enough data
9.6
242
Not enough data
9.6
235
Not enough data
9.6
228
Generative AI
Not enough data
9.4
123
Workforce Management
Not enough data
9.6
229
Not enough data
9.7
217
Call Center Infrastructure (CCI)
Not enough data
9.7
19
Not enough data
9.9
19
Not enough data
9.9
19
Not enough data
9.9
19
Administrative
Not enough data
9.6
236
Not enough data
9.6
220
Integrations
7.4
92
Not enough data
7.9
95
Not enough data
7.8
91
Not enough data
7.3
88
Not enough data
8.0
94
Not enough data
Branding & Customizatio
8.2
94
Not enough data
8.3
93
Not enough data
7.9
90
Not enough data
Automatic Rules & Configurations
8.4
95
Not enough data
8.2
90
Not enough data
8.1
93
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
7.8
12
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
Automation
8.2
11
Not enough data
8.3
13
Not enough data
8.3
12
Not enough data
Artificial Intelligence
7.7
13
Not enough data
8.2
13
Not enough data
8.3
14
Not enough data
Generative AI
7.7
31
Not enough data
7.9
30
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
83
9.4
83
7.7
81
9.3
82
7.3
81
9.1
82
Communication
9.2
542
|
Verified
9.6
395
|
Verified
8.5
538
|
Verified
9.4
419
|
Verified
7.8
323
|
Verified
9.4
181
8.6
414
|
Verified
9.5
381
|
Verified
7.9
189
9.3
177
Internal Use
8.4
461
|
Verified
9.3
359
|
Verified
8.7
471
|
Verified
9.5
380
|
Verified
8.5
472
|
Verified
9.5
181
8.2
409
|
Verified
9.6
382
|
Verified
8.3
372
|
Verified
9.5
325
|
Verified
8.1
402
|
Verified
9.6
380
|
Verified
Generative AI
7.4
20
Not enough data
Self-Service Experience
8.1
57
Not enough data
8.2
53
Not enough data
Feature Not Available
Not enough data
8.2
51
Not enough data
8.5
57
Not enough data
Self-Service Platform
8.6
57
Not enough data
8.7
60
Not enough data
8.2
59
Not enough data
8.5
58
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Drift and UJET are categorized as Live Chat
Unique Categories
Drift is categorized as Business Scheduling, Conversational Support, AI Sales Assistant, Conversational Marketing, Chatbots, Bot Platforms, Customer Self-Service, and Customer Service Automation
UJET is categorized as Call Center Infrastructure (CCI) and Contact Center
Reviews
Reviewers' Company Size
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UJET
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
32.9%
Information Technology and Services
20.5%
Marketing and Advertising
7.1%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.3%
Consumer Services
27.6%
Telecommunications
9.1%
Outsourcing/Offshoring
8.4%
Food & Beverages
5.5%
Retail
4.7%
Other
44.7%
Alternatives
Discussions
Do I have to completely remove all of my lead capture forms?
2 Comments
Official Response from Drift
Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by...Read more
How do I measure the effectiveness of conversational marketing?
2 Comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What types of people are having conversations with businesses?
2 Comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
How do i know how long i been in a subject selection?
2 Comments
Official Response from UJET
Within the UJET agent adapter, there is a counter to highlight how long you've been in the current status. The counter always begins at 00:00 and counts up....Read more
why do you receive a blank csat dsat
2 Comments
Official Response from UJET
Hey Rony, Rafael is correct and this should not be considered a DSAT. This designation is typically done on the CRM and UJET's team is able to help out. Just...Read more
is there a way to change statutes in a longer term of time?
2 Comments
Official Response from UJET
Hey Adela, yes, you can change your status to a longer time in two ways. Before a call or chat is over, you can set your next status that will follow the...Read more
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