# Drift vs UJET Comparison
---
## AI Generated Summary
- **G2 reviewers report** that UJET excels in overall user satisfaction, reflected in its higher G2 Score of 66.99 compared to Drift's 59.88. This suggests that users find UJET to be a more reliable choice for their live chat needs.
- **Users say** that UJET's interface simplifies the management of calls, chats, and customer information, making it easier to assist customers quickly. In contrast, while Drift offers a robust platform, some users have noted that it can be less intuitive in certain configurations.
- **Reviewers mention** that UJET's ease of use is a standout feature, with a score of 9.7, which is significantly higher than Drift's 8.7. Users appreciate UJET's advanced features that provide seamless communication, while Drift users have highlighted the quick setup of chatbots as a major benefit.
- **According to verified reviews** , UJET's quality of support is highly rated, with a score of 9.5, indicating that users feel well-supported. Drift also receives positive feedback for its support, but it falls slightly behind with a score of 8.8.
- **Users highlight** that Drift's unique features, such as the ability to initiate calls directly from chat, enhance customer engagement. However, UJET's comprehensive integration capabilities and customization options are frequently praised for creating personalized customer experiences.
- **Reviewers note** that while Drift has a larger total number of reviews, UJET's recent activity indicates a growing user base and engagement, with 29 recent reviews compared to Drift's 2. This suggests that UJET is currently more actively used and tested in the market.



| | Drift | UJET | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 1,256 | 1,129 | 
| **Largest Market Segment** | Mid-Market (51.7% of reviews) | Mid-Market (56.6% of reviews) | 
| **Entry Level Price** | Starting at $2,500.00 Per Month | Contact Vendor | 

---
## Top Pros & Cons

### Drift

Pros:
- Ease of Use (53 reviews)
- Helpful (47 reviews)

Cons:
- Chat Management (10 reviews)
- Learning Curve (9 reviews)

### UJET

Pros:
- Ease of Use (55 reviews)
- Features (35 reviews)

Cons:
- Slow Loading (15 reviews)
- Slow Speed (11 reviews)

---
## Ratings Comparison
| Rating | Drift | UJET | 
|---|---|---|
  | **Meets Requirements** | 8.7 (1019 reviews) | 9.5 (936 reviews) | 
  | **Ease of Use** | 8.7 (1032 reviews) | 9.7 (937 reviews) | 
  | **Ease of Setup** | 8.4 (508 reviews) | 9.6 (345 reviews) | 
  | **Ease of Admin** | 8.5 (473 reviews) | 9.4 (235 reviews) | 
  | **Quality of Support** | 8.8 (940 reviews) | 9.5 (887 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (472 reviews) | 9.6 (232 reviews) | 
  | **Product Direction (% positive)** | 8.9 (997 reviews) | 9.5 (912 reviews) | 

---
## Pricing

### Drift

#### Entry-Level Pricing

Plan: Premium

Price: Starting at $2,500.00 Per Month

Description: For small businesses. The right amount of conversational firepower to keep your business growing.

Key Features:
- * Everything in Free, plus:
- Live Chat
- Meetings

[Browse all 3 editions](https://www.g2.com/products/drift/pricing)

#### Free Trial

Yes

### UJET

#### Entry-Level Pricing

Plan: UJET Voice and Chat

Price: Contact Vendor

Description: Voice and Chat can be purchased separately or as a bundle. There is a per user license cost and highly reduced and competitive usage costs, encouraging UJET to share your focus of efficiency gains.

Key Features:
- Full Implementation Services
- Native Mobile and Web SDKs and APIs
- Smart Routing via CRM and API

[Learn more about UJET](https://www.g2.com/products/ujet/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Drift** | 8.3/10 | 326 |
| **UJET** | N/A | N/A |

#### Messenger

| Feature | Drift | UJET | 
|---|---|---|
| **Sequencing** | 8.5 (204 reviews) ✓ Verified | Not enough data | 
| **AI** | 8.2 (201 reviews) ✓ Verified | Not enough data | 
| **Live Chat** | 9.1 (273 reviews) ✓ Verified | Not enough data | 
| **Customization Interface** | 8.5 (250 reviews) ✓ Verified | Not enough data | 

#### Channels

| Feature | Drift | UJET | 
|---|---|---|
| **Social Media** | 7.9 (116 reviews) ✓ Verified | Not enough data | 
| **Website** | 8.9 (250 reviews) ✓ Verified | Not enough data | 
| **Text Message (SMS)** | 7.7 (91 reviews) ✓ Verified | Not enough data | 
| **Voice Assistants** | 7.6 (81 reviews) ✓ Verified | Not enough data | 
| **Other** | 7.8 (90 reviews) ✓ Verified | Not enough data | 

#### Customers

| Feature | Drift | UJET | 
|---|---|---|
| **Targeting** | 8.6 (225 reviews) ✓ Verified | Not enough data | 
| **Profiles** | 8.4 (202 reviews) ✓ Verified | Not enough data | 
| **Analytics** | 8.1 (241 reviews) ✓ Verified | Not enough data | 
| **Lead Gathering** | 8.7 (242 reviews) ✓ Verified | Not enough data | 
| **Sales Conversion** | 8.5 (246 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Drift | UJET | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Drift** | 8.0/10 | 358 |
| **UJET** | N/A | N/A |

#### Lead Facilitation

| Feature | Drift | UJET | 
|---|---|---|
| **Customer-facing Chatbot** | 8.9 (315 reviews) ✓ Verified | Not enough data | 
| **Lead Qualification** | 8.2 (309 reviews) ✓ Verified | Not enough data | 
| **Lead Follow-up** | 8.2 (288 reviews) ✓ Verified | Not enough data | 
| **Meeting Scheduling ** | 8.7 (305 reviews) ✓ Verified | Not enough data | 

#### Organization

| Feature | Drift | UJET | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 8.0 (265 reviews) ✓ Verified | Not enough data | 
| **Data Entry** | 8.0 (269 reviews) ✓ Verified | Not enough data | 
| **Integrations / APIs** | 8.3 (278 reviews) ✓ Verified | Not enough data | 

#### Performance Analysis

| Feature | Drift | UJET | 
|---|---|---|
| **Coaching ** | 7.8 (241 reviews) ✓ Verified | Not enough data | 
| **Peformance Tracking** | 8.0 (261 reviews) ✓ Verified | Not enough data | 

#### Sales Analysis

| Feature | Drift | UJET | 
|---|---|---|
| **ROI Forecasting ** | 7.5 (215 reviews) ✓ Verified | Not enough data | 
| **Sales Forecasting ** | 7.7 (221 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Drift | UJET | 
|---|---|---|
| **AI Text Generation** | 7.5 (87 reviews) | Not enough data | 
| **AI Text Summarization** | 7.6 (85 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Drift | UJET | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Drift** | N/A | N/A |
| **UJET** | 9.5/10 | 675 |

#### Channels

| Feature | Drift | UJET | 
|---|---|---|
| **Voice** | Not enough data | 9.6 (560 reviews) ✓ Verified | 
| **Social** | Not enough data | Feature Not Available | 
| **Web Chat** | Not enough data | 9.5 (466 reviews) ✓ Verified | 
| **Mobile SMS** | Not enough data | 9.3 (410 reviews) | 
| **Email** | Not enough data | 9.5 (467 reviews) | 

#### Generative AI

| Feature | Drift | UJET | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 9.3 (174 reviews) | 

#### Functions

| Feature | Drift | UJET | 
|---|---|---|
| **Session Routing** | Not enough data | 9.5 (553 reviews) ✓ Verified | 
| **Session Queuing** | Not enough data | 9.5 (568 reviews) ✓ Verified | 
| **Concurrent Calling** | Not enough data | 9.5 (525 reviews) ✓ Verified | 
| **Speech Analytics** | Not enough data | 9.4 (440 reviews) | 
| **Auto Dialer** | Not enough data | 9.4 (467 reviews) | 
| **IVR** | Not enough data | 9.6 (531 reviews) ✓ Verified | 
| **Inbound Screen Pop** | Not enough data | 9.5 (522 reviews) | 
| **Persistent Data** | Not enough data | 9.6 (484 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Drift | UJET | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.7 (45 reviews) | 
| **Cross-system Integration** | Not enough data | 9.8 (46 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.8 (45 reviews) | 
| **Proactive Assistance** | Not enough data | 9.7 (46 reviews) | 

#### Administrative

| Feature | Drift | UJET | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 9.5 (534 reviews) ✓ Verified | 
| **Administrator Access** | Not enough data | 9.5 (512 reviews) ✓ Verified | 
| **Reporting & Dashboards** | Not enough data | 9.4 (543 reviews) ✓ Verified | 
| **Session Recording** | Not enough data | 9.6 (491 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | 9.5 (441 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Drift** | 8.2/10 | 332 |
| **UJET** | N/A | N/A |

#### Responses

| Feature | Drift | UJET | 
|---|---|---|
| **Customization** | 8.2 (280 reviews) | Not enough data | 
| **Control** | 8.3 (268 reviews) | Not enough data | 
| **Route To Human** | 8.4 (303 reviews) | Not enough data | 
| **Menu bars** | 8.1 (273 reviews) | Not enough data | 
| **Drip sequences** | 8.0 (228 reviews) | Not enough data | 

#### Platform

| Feature | Drift | UJET | 
|---|---|---|
| **Live chat** | 8.9 (309 reviews) | Not enough data | 
| **Integrations** | 8.4 (291 reviews) | Not enough data | 
| **Branding** | 8.4 (275 reviews) | Not enough data | 
| **Analytics** | 8.1 (281 reviews) | Not enough data | 
| **A/B testing** | 7.9 (240 reviews) | Not enough data | 
| **Role-based access** | 8.4 (261 reviews) | Not enough data | 
| **Collection of information** | 8.2 (286 reviews) | Not enough data | 

#### Generative AI

| Feature | Drift | UJET | 
|---|---|---|
| **AI Text Generation** | 7.7 (84 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (82 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Drift** | 8.4/10 | 198 |
| **UJET** | N/A | N/A |

#### Conversational Platform

| Feature | Drift | UJET | 
|---|---|---|
| **Personalization** | 8.6 (167 reviews) | Not enough data | 
| **Omnichannel** | 8.4 (117 reviews) | Not enough data | 
| **Contextual Engagement** | 8.7 (128 reviews) | Not enough data | 
| **Proactive Engagement** | 8.6 (92 reviews) | Not enough data | 

#### Support Automation

| Feature | Drift | UJET | 
|---|---|---|
| **Intelligent Routing** | Feature Not Available | Not enough data | 
| **Seamless Escalation** | 8.4 (147 reviews) | Not enough data | 
| **Transcripts** | 8.7 (138 reviews) | Not enough data | 
| **Self-Serve Support** | 8.4 (92 reviews) | Not enough data | 

#### Generative AI

| Feature | Drift | UJET | 
|---|---|---|
| **AI Text Generation** | 7.9 (31 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (31 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Drift** | N/A | N/A |
| **UJET** | 9.6/10 | 276 |

#### Platform

| Feature | Drift | UJET | 
|---|---|---|
| **Omnichannel** | Not enough data | 9.4 (193 reviews) | 
| **Mobile Access** | Not enough data | 9.1 (206 reviews) | 
| **Queue Management** | Not enough data | 9.5 (237 reviews) | 
| **Call Routing** | Not enough data | 9.6 (241 reviews) | 
| **Call Back** | Not enough data | 9.6 (245 reviews) | 
| **IVR** | Not enough data | 9.6 (238 reviews) | 
| **Automatic Call Distribution** | Not enough data | 9.6 (230 reviews) | 

#### Generative AI

| Feature | Drift | UJET | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 9.4 (124 reviews) | 

#### Workforce Management

| Feature | Drift | UJET | 
|---|---|---|
| **Call Monitoring** | Not enough data | 9.6 (232 reviews) | 
| **Performance Evaluation** | Not enough data | 9.7 (219 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Drift | UJET | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.7 (19 reviews) | 
| **Cross-system Integration** | Not enough data | 9.9 (21 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.9 (19 reviews) | 
| **Proactive Assistance** | Not enough data | 9.7 (20 reviews) | 

#### Administrative

| Feature | Drift | UJET | 
|---|---|---|
| **Call Recording** | Not enough data | 9.6 (239 reviews) | 
| **Reporting & Dashboards** | Not enough data | 9.6 (223 reviews) | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Drift** | 8.0/10 | 102 |
| **UJET** | N/A | N/A |

#### Integrations

| Feature | Drift | UJET | 
|---|---|---|
| **MS Teams Integration** | 7.4 (92 reviews) | Not enough data | 
| **Email Integration** | 7.9 (95 reviews) | Not enough data | 
| **Zoom Integration** | 7.8 (91 reviews) | Not enough data | 
| **Google Meet Integration** | 7.3 (88 reviews) | Not enough data | 
| **Salesforce Integration** | 8.0 (95 reviews) | Not enough data | 

#### Branding & Customizatio

| Feature | Drift | UJET | 
|---|---|---|
| **Custom Booking Page** | 8.2 (94 reviews) | Not enough data | 
| **Personalized Links** | 8.3 (93 reviews) | Not enough data | 
| **Personalized Web Embed** | 7.9 (90 reviews) | Not enough data | 

#### Automatic Rules & Configurations

| Feature | Drift | UJET | 
|---|---|---|
| **Set Working Hours** | 8.5 (96 reviews) | Not enough data | 
| **Automatic Updates** | 8.2 (90 reviews) | Not enough data | 
| **Buffer Times** | 8.1 (93 reviews) | Not enough data | 

#### Agentic AI - Business Scheduling

| Feature | Drift | UJET | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Drift** | 8.1/10 | 14 |
| **UJET** | N/A | N/A |

#### Customer Support

| Feature | Drift | UJET | 
|---|---|---|
| **Text** | 7.8 (12 reviews) | Not enough data | 
| **Speech** | 7.8 (12 reviews) | Not enough data | 
| **Knowledge Base** | 8.1 (12 reviews) | Not enough data | 

#### Automation

| Feature | Drift | UJET | 
|---|---|---|
| **Ticket Resolution** | 8.2 (11 reviews) | Not enough data | 
| **Customization** | 8.3 (13 reviews) | Not enough data | 
| **Intelligent Routing** | 8.3 (12 reviews) | Not enough data | 

#### Artificial Intelligence

| Feature | Drift | UJET | 
|---|---|---|
| **Learning** | 7.7 (13 reviews) | Not enough data | 
| **Language** | 8.2 (13 reviews) | Not enough data | 
| **Conversational AI** | 8.3 (14 reviews) | Not enough data | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **Drift** | 7.8/10 | 31 |
| **UJET** | N/A | N/A |

#### Generative AI

| Feature | Drift | UJET | 
|---|---|---|
| **AI Text Generation** | 7.7 (31 reviews) | Not enough data | 
| **AI Text Summarization** | 7.9 (30 reviews) | Not enough data | 

#### Agentic AI - Bot Platforms

| Feature | Drift | UJET | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Drift** | 8.2/10 | 598 |
| **UJET** | 9.4/10 | 484 |

#### Generative AI

| Feature | Drift | UJET | 
|---|---|---|
| **AI Text Generation** | 7.7 (83 reviews) | 9.4 (84 reviews) | 
| **AI Text Summarization** | 7.7 (81 reviews) | 9.3 (83 reviews) | 
| **AI Text-to-Speech** | 7.3 (81 reviews) | 9.1 (82 reviews) | 

#### Communication

| Feature | Drift | UJET | 
|---|---|---|
| **Pop-up Chat** | 9.2 (543 reviews) ✓ Verified | 9.6 (396 reviews) ✓ Verified | 
| **Notifications** | 8.5 (539 reviews) ✓ Verified | 9.4 (420 reviews) ✓ Verified | 
| **Targeted Emails** | 7.8 (323 reviews) ✓ Verified | 9.4 (182 reviews) | 
| **In-App Messaging** | 8.6 (414 reviews) ✓ Verified | 9.5 (382 reviews) ✓ Verified | 
| **Co-Browsing** | 7.9 (189 reviews) | 9.3 (178 reviews) | 

####  Internal Use

| Feature | Drift | UJET | 
|---|---|---|
| **Customization ** | 8.4 (461 reviews) ✓ Verified | 9.3 (361 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.7 (470 reviews) ✓ Verified | 9.5 (380 reviews) ✓ Verified | 
| **Lead Development** | 8.5 (471 reviews) ✓ Verified | 9.5 (182 reviews) | 
| **Knowledge Base** | 8.2 (408 reviews) ✓ Verified | 9.6 (383 reviews) ✓ Verified | 
| **Team Inbox ** | 8.3 (371 reviews) ✓ Verified | 9.5 (325 reviews) ✓ Verified | 
| **Customer Profiles** | 8.1 (401 reviews) ✓ Verified | 9.6 (381 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Drift** | 8.3/10 | 74 |
| **UJET** | N/A | N/A |

#### Generative AI

| Feature | Drift | UJET | 
|---|---|---|
| **AI Text Summarization** | 7.4 (20 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Drift | UJET | 
|---|---|---|
| **Knowledge Base** | 8.1 (57 reviews) | Not enough data | 
| **Searchable Articles** | 8.2 (53 reviews) | Not enough data | 
| **Community Forums** | Feature Not Available | Not enough data | 
| **Mobile Optimization** | 8.2 (51 reviews) | Not enough data | 
| **Personalization** | 8.5 (57 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Drift | UJET | 
|---|---|---|
| **Branding** | 8.6 (57 reviews) | Not enough data | 
| **Automation** | 8.7 (60 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.2 (59 reviews) | Not enough data | 
| **Integrations** | 8.6 (59 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Drift | UJET | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Drift (8):** [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)

**Unique to UJET (2):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center)


---
## Reviewer Demographics

### By Company Size

| Segment | Drift | UJET | 
|---|---|---|
| **Small-Business** | 25.5% | 9.4% | 
| **Mid-Market** | 51.7% | 56.6% | 
| **Enterprise** | 22.9% | 34.0% | 

### By Industry

#### Drift

- **Computer Software:** 32.8%
- **Information Technology and Services:** 20.6%
- **Marketing and Advertising:** 7.2%
- **Financial Services:** 3.2%
- **Computer & Network Security:** 3.0%
- **Human Resources:** 2.5%
- **Internet:** 2.2%
- **Hospital & Health Care:** 1.6%
- **Education Management:** 1.4%
- **E-Learning:** 1.4%
- **Other:** 24.2%

#### UJET

- **Consumer Services:** 27.4%
- **Telecommunications:** 9.3%
- **Outsourcing/Offshoring:** 8.5%
- **Food & Beverages:** 5.5%
- **Retail:** 4.6%
- **Information Technology and Services:** 3.8%
- **Automotive:** 3.6%
- **Consumer Goods:** 3.2%
- **Transportation/Trucking/Railroad:** 2.6%
- **Financial Services:** 2.6%
- **Other:** 28.8%

---
## Alternatives

### Alternatives to Drift

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---
## Top Discussions

### Drift

- Title: [How do I scale conversational marketing?](https://www.g2.com/discussions/conversational-marketing-0d87ad75-128e-4457-81cb-8e3880e51fd6) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Chatbots allow you to offer fast responses to visitors 24/7, even while your team is sleeping. Since they can ask the same qualifying questions your sales..."
- Title: [What types of people are having conversations with businesses?](https://www.g2.com/discussions/conversational-marketing-b012374a-2421-4559-8c88-414fa31149e6) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often..."
- Title: [How do I measure the effectiveness of conversational marketing?](https://www.g2.com/discussions/conversational-marketing-c5c64a26-1769-402e-b51b-280528b3dc04) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that..."
- Title: [Do I have to completely remove all of my lead capture forms?](https://www.g2.com/discussions/conversational-marketing-2fd3e4b9-40e7-4a08-a3dc-6c3225e804e3) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by..."
- Title: [What is a drift playbook?](https://www.g2.com/discussions/what-is-a-drift-playbook) — 1 comment, 1 upvote
  > **Top comment:** "Hi there! Playbooks are central to Drift and what we do! They are automated message workflows and campaigns that proactively reach out to site visitors and..."

### UJET

- Title: [What is UJET used for?](https://www.g2.com/discussions/what-is-ujet-used-for) — 2 comments
  > **Top comment:** "It's used for IVR contact communication "
- Title: [How do I view my call history without having to reach out a manager? Is it possible to change the connections notifications?](https://www.g2.com/discussions/30614-how-do-i-view-my-call-history-without-having-to-reach-out-a-manager-is-it-possible-to-change-the-connections-notifications) — 2 comments
  > **Top comment:** "Okay so how I get to see where I make phone calls or messages, you would click on the home button to the left of your screen, and the you would click on..."
- Title: [How do i know how long i been in a subject selection?](https://www.g2.com/discussions/how-do-i-know-how-long-i-been-in-a-subject-selection) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Within the UJET agent adapter, there is a counter to highlight how long you've been in the current status. The counter always begins at 00:00 and counts up...."
- Title: [is there a way to change statutes in a longer term of time?](https://www.g2.com/discussions/is-there-a-way-to-change-statutes-in-a-longer-term-of-time) — 2 comments, 1 upvote
  > **Top comment:** "Yes. "
- Title: [why do you receive a blank csat dsat](https://www.g2.com/discussions/why-do-you-receive-a-blank-csat-dsat) — 2 comments, 1 upvote
  > **Top comment:** "Hey Rony, what happens in this kind of scenario is that the customer does not provide an answer to the first IVR question, just to the second one. i.e. Are..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/drift-vs-ujet)