# Drift, Talkdesk vs Five9 Intelligent Cloud Contact Center Platform Comparison

| | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 1,256 | 2,504 | 611 | 
| **Largest Market Segment** | Mid-Market (51.7% of reviews) | Mid-Market (60.3% of reviews) | Mid-Market (56.8% of reviews) | 
| **Entry Level Price** | Starting at $2,500.00 Per Month | Free 25 Licenses Free to Start | No pricing available | 

---
## Top Pros & Cons

### Drift

Pros:
- Ease of Use (53 reviews)
- Helpful (46 reviews)

Cons:
- Chat Management (10 reviews)
- Learning Curve (9 reviews)

### Talkdesk

Pros:
- Ease of Use (310 reviews)
- Efficiency (175 reviews)

Cons:
- Call Issues (119 reviews)
- Technical Issues (78 reviews)

### Five9 Intelligent Cloud Contact Center Platform

Pros:
- Ease of Use (118 reviews)
- Customer Support (85 reviews)

Cons:
- Call Issues (43 reviews)
- Complexity (35 reviews)

---
## Ratings Comparison
| Rating | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
  | **Meets Requirements** | 8.7 (1019 reviews) | 8.9 (2033 reviews) | 8.4 (496 reviews) | 
  | **Ease of Use** | 8.7 (1032 reviews) | 9.1 (2043 reviews) | 8.4 (506 reviews) | 
  | **Ease of Setup** | 8.4 (508 reviews) | 8.8 (1067 reviews) | 8.0 (361 reviews) | 
  | **Ease of Admin** | 8.5 (473 reviews) | 8.9 (934 reviews) | 8.0 (305 reviews) | 
  | **Quality of Support** | 8.8 (940 reviews) | 8.8 (1810 reviews) | 8.2 (477 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (472 reviews) | 8.9 (917 reviews) | 8.6 (304 reviews) | 
  | **Product Direction (% positive)** | 8.9 (997 reviews) | 8.7 (1938 reviews) | 7.5 (490 reviews) | 

---
## Pricing

### Drift

#### Entry-Level Pricing

Plan: Premium

Price: Starting at $2,500.00 Per Month

Description: For small businesses. The right amount of conversational firepower to keep your business growing.

Key Features:
- * Everything in Free, plus:
- Live Chat
- Meetings

[Browse all 3 editions](https://www.g2.com/products/drift/pricing)

#### Free Trial

Yes

### Talkdesk

#### Entry-Level Pricing

Plan: Talkdesk Express™ | United States & Canada Small Business Exclusive

Price: Free 25 Licenses Free to Start

Description: Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.






https://www.talkdesk.com/express/

Key Features:
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses. 

[Browse all 5 editions](https://www.g2.com/products/talkdesk/pricing)

#### Free Trial

No

### Five9 Intelligent Cloud Contact Center Platform

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Drift** | N/A | N/A |
| **Talkdesk** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Ticket and Case Management

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 7.3 (8 reviews) | 
| **Customization ** | 8.4 (461 reviews) ✓ Verified | Not enough data | 7.9 (57 reviews) | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 9.2 (10 reviews) | 
| **Integration** | Not enough data | Not enough data | 8.7 (9 reviews) | 
| **Reporting** | Not enough data | Not enough data | 8.1 (9 reviews) | 
| **Dashboards** | Not enough data | Not enough data | 8.3 (8 reviews) | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Drift** | 8.3/10 | 326 |
| **Talkdesk** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Messenger

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Sequencing** | 8.5 (204 reviews) ✓ Verified | Not enough data | Not enough data | 
| **AI** | 8.2 (201 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Live Chat** | 9.1 (273 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Customization Interface** | 8.5 (250 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Channels

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Social Media** | 7.9 (116 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Website** | 8.9 (250 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Text Message (SMS)** | 7.7 (91 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Voice Assistants** | 7.6 (81 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Other** | 7.8 (90 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Customers

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Targeting** | 8.6 (225 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Profiles** | 8.4 (202 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Analytics** | 8.1 (241 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Lead Gathering** | 8.7 (242 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Sales Conversion** | 8.5 (246 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Drift** | 8.0/10 | 358 |
| **Talkdesk** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Lead Facilitation

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Customer-facing Chatbot** | 8.9 (315 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Lead Qualification** | 8.2 (309 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Lead Follow-up** | 8.2 (288 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Meeting Scheduling ** | 8.7 (305 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Organization

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Opportunity and Pipeline Management ** | 8.0 (265 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Data Entry** | 8.0 (269 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Integrations / APIs** | 8.3 (278 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Performance Analysis

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Coaching ** | 7.8 (241 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Peformance Tracking** | 8.0 (261 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Sales Analysis

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **ROI Forecasting ** | 7.5 (215 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Sales Forecasting ** | 7.7 (221 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Generative AI

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **AI Text Generation** | 7.5 (87 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.6 (85 reviews) | Not enough data | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Drift** | N/A | N/A |
| **Talkdesk** | 8.7/10 | 404 |
| **Five9 Intelligent Cloud Contact Center Platform** | 7.1/10 | 164 |

#### Dialing Options

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Preview Dialing** | Not enough data | 9.2 (319 reviews) | 8.9 (144 reviews) ✓ Verified | 
| **Progressive Dialing** | Not enough data | 9.2 (293 reviews) | 8.9 (138 reviews) ✓ Verified | 
| **Predictive Dialing** | Not enough data | 8.3 (9 reviews) | 6.4 (7 reviews) | 

#### Agent Tools

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Whisper Coaching ** | Not enough data | 9.2 (251 reviews) ✓ Verified | 8.8 (122 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | 9.1 (255 reviews) ✓ Verified | 8.6 (134 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | 9.4 (349 reviews) ✓ Verified | 8.9 (146 reviews) ✓ Verified | 

#### Automation

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Voice Activity Detection** | Not enough data | 9.1 (243 reviews) ✓ Verified | 8.4 (126 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | 9.1 (260 reviews) ✓ Verified | 8.7 (124 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | 8.9 (225 reviews) ✓ Verified | 8.4 (118 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (8 reviews) | 5.6 (9 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (8 reviews) | 5.9 (9 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | 8.1 (8 reviews) | 4.2 (6 reviews) | 
| **Compliance Monitoring** | Not enough data | 7.9 (8 reviews) | 3.9 (6 reviews) | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | 8.3 (8 reviews) | 3.9 (6 reviews) | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Drift** | N/A | N/A |
| **Talkdesk** | 9.1/10 | 215 |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Administration

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Database Management ** | Not enough data | 9.1 (165 reviews) | Not enough data | 
| **Data Workflows** | Not enough data | 9.1 (158 reviews) | Not enough data | 
| **Issue Management** | Not enough data | 9.0 (161 reviews) | Not enough data | 

#### Knowledge Management

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | 9.2 (160 reviews) | Not enough data | 
| **Publishing Workflows** | Not enough data | 9.1 (156 reviews) | Not enough data | 
| **Analytics** | Not enough data | 9.1 (161 reviews) | Not enough data | 

#### Compliance

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Policies and Controls** | Not enough data | 9.2 (159 reviews) | Not enough data | 
| **Data Governance** | Not enough data | 9.2 (155 reviews) | Not enough data | 
| **Compliance** | Not enough data | 9.2 (158 reviews) | Not enough data | 
| **Auditing** | Not enough data | 9.1 (156 reviews) | Not enough data | 

#### Customer Support

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Intelligent Search** | Not enough data | 9.1 (158 reviews) | Not enough data | 
| **Suggestions** | Not enough data | 9.0 (153 reviews) | Not enough data | 
| **Decision Trees** | Not enough data | 9.0 (148 reviews) | Not enough data | 

#### Data Security

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Risk Data Attributes** | Not enough data | 9.2 (146 reviews) | Not enough data | 
| **Data Transport** | Not enough data | 9.2 (147 reviews) | Not enough data | 
| **Access Management** | Not enough data | 9.3 (155 reviews) | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | 9.2 (143 reviews) | Not enough data | 

#### Administration

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Integrations** | Not enough data | 9.1 (165 reviews) | Not enough data | 
| **User, Role, and Access Management** | Not enough data | 9.2 (177 reviews) | Not enough data | 
| **Performance and Reliability** | Not enough data | 9.2 (184 reviews) | Not enough data | 

#### Generative AI

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | 8.7 (48 reviews) | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Drift** | N/A | N/A |
| **Talkdesk** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Call Analytics

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Call Recording** | Not enough data | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Drift** | N/A | N/A |
| **Talkdesk** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Channels

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | Not enough data | 
| **Open Listening** | Not enough data | Not enough data | Not enough data | 
| **Physical Media** | Not enough data | Not enough data | Not enough data | 

#### Design

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | Not enough data | 
| **Create Content** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Inbound Identification** | Not enough data | Not enough data | Not enough data | 
| **Regulatory Compliance** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Drift** | N/A | N/A |
| **Talkdesk** | 9.0/10 | 438 |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.1/10 | 62 |

#### Quality Assurance

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Evaluation** | Not enough data | 9.1 (370 reviews) | 8.5 (51 reviews) | 
| **Calibration** | Not enough data | 9.0 (341 reviews) | 8.4 (50 reviews) | 
| **Reports** | Not enough data | 8.9 (378 reviews) | 8.4 (52 reviews) | 

#### Engagement

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Feedback** | Not enough data | 9.0 (356 reviews) | 8.4 (49 reviews) | 
| **Dashboards** | Not enough data | 9.2 (379 reviews) | 8.4 (56 reviews) | 
| **Training** | Not enough data | 9.0 (367 reviews) | 8.4 (50 reviews) | 

#### Performance

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Integrations** | Not enough data | 9.0 (361 reviews) | 8.8 (56 reviews) | 
| **Compliance** | Not enough data | 9.2 (363 reviews) | 8.9 (51 reviews) | 

#### Generative AI

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.9 (79 reviews) | 6.1 (11 reviews) | 
| **AI Text Summarization** | Not enough data | 8.6 (78 reviews) | 6.4 (11 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Drift** | N/A | N/A |
| **Talkdesk** | 8.7/10 | 1198 |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.0/10 | 318 |

#### Channels

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Voice** | Not enough data | 9.2 (822 reviews) ✓ Verified | 8.9 (236 reviews) ✓ Verified | 
| **Social** | Not enough data | 8.6 (541 reviews) ✓ Verified | 7.5 (171 reviews) ✓ Verified | 
| **Web Chat** | Not enough data | 8.4 (525 reviews) ✓ Verified | 7.9 (169 reviews) ✓ Verified | 
| **Mobile SMS** | Not enough data | 8.3 (517 reviews) ✓ Verified | 7.4 (163 reviews) ✓ Verified | 
| **Email** | Not enough data | 8.5 (548 reviews) ✓ Verified | 7.5 (171 reviews) ✓ Verified | 

#### Generative AI

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | 8.1 (182 reviews) | 6.2 (58 reviews) | 

#### Functions

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Session Routing** | Not enough data | 8.9 (961 reviews) ✓ Verified | 8.7 (258 reviews) ✓ Verified | 
| **Session Queuing** | Not enough data | 9.0 (982 reviews) ✓ Verified | 8.8 (257 reviews) ✓ Verified | 
| **Concurrent Calling** | Not enough data | 9.0 (833 reviews) ✓ Verified | 8.7 (230 reviews) ✓ Verified | 
| **Speech Analytics** | Not enough data | 8.7 (575 reviews) ✓ Verified | 8.1 (163 reviews) ✓ Verified | 
| **Auto Dialer** | Not enough data | 8.8 (590 reviews) ✓ Verified | 8.7 (194 reviews) ✓ Verified | 
| **IVR** | Not enough data | 9.1 (717 reviews) ✓ Verified | 8.8 (216 reviews) ✓ Verified | 
| **Inbound Screen Pop** | Not enough data | 8.9 (712 reviews) | 8.8 (209 reviews) ✓ Verified | 
| **Persistent Data** | Not enough data | 8.9 (658 reviews) ✓ Verified | 8.6 (190 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.0 (27 reviews) | 6.2 (33 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (27 reviews) | 7.3 (37 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.2 (27 reviews) | Feature Not Available | 
| **Proactive Assistance** | Not enough data | 8.1 (27 reviews) | 6.7 (34 reviews) | 

#### Administrative

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Session Summary Notes** | Not enough data | 8.8 (909 reviews) ✓ Verified | 8.2 (229 reviews) ✓ Verified | 
| **Administrator Access** | Not enough data | 9.1 (927 reviews) ✓ Verified | 8.7 (247 reviews) ✓ Verified | 
| **Reporting & Dashboards** | Not enough data | 8.8 (1015 reviews) ✓ Verified | 8.3 (262 reviews) ✓ Verified | 
| **Session Recording** | Not enough data | 9.1 (714 reviews) ✓ Verified | 8.7 (203 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | Not enough data | 8.8 (575 reviews) ✓ Verified | 8.3 (172 reviews) ✓ Verified | 

### Call Compliance

| Product | Score | Reviews |
|---|---|---|
| **Drift** | N/A | N/A |
| **Talkdesk** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.6/10 | 73 |

#### Compliance

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Regulations** | Not enough data | Not enough data | 8.8 (59 reviews) | 
| **Updates** | Not enough data | Not enough data | 8.8 (62 reviews) | 
| **Exemptions** | Not enough data | Not enough data | 8.5 (57 reviews) | 

#### Management

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Scrubbing** | Not enough data | Not enough data | 8.6 (56 reviews) | 
| **Blocking** | Not enough data | Not enough data | 8.5 (59 reviews) | 
| **Campaign Management** | Not enough data | Not enough data | 8.6 (60 reviews) | 
| **Screening** | Not enough data | Not enough data | 8.5 (60 reviews) | 

#### Integration

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Phone Systems** | Not enough data | Not enough data | 8.8 (61 reviews) | 
| **Marketing & CRM** | Not enough data | Not enough data | 8.5 (60 reviews) | 
| **Third-Party** | Not enough data | Not enough data | 8.5 (57 reviews) | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Drift** | N/A | N/A |
| **Talkdesk** | 9.6/10 | 73 |
| **Five9 Intelligent Cloud Contact Center Platform** | 9.6/10 | 8 |

#### ServiceNow Apps

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **ServiceNow Integration** | Not enough data | 9.4 (43 reviews) | 9.0 (7 reviews) | 
| **Value** | Not enough data | 9.4 (42 reviews) | 9.8 (7 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Drift** | N/A | N/A |
| **Talkdesk** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Responses

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Feature Not Available | 
| **Feedback Collection** | Not enough data | Not enough data | Feature Not Available | 

#### Platform

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Feature Not Available | 
| **Adaptive Responses** | Not enough data | Not enough data | Feature Not Available | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Drift** | 8.2/10 | 332 |
| **Talkdesk** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Responses

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Customization** | 8.2 (280 reviews) | Not enough data | Not enough data | 
| **Control** | 8.3 (268 reviews) | Not enough data | Not enough data | 
| **Route To Human** | 8.4 (303 reviews) | Not enough data | Not enough data | 
| **Menu bars** | 8.1 (273 reviews) | Not enough data | Not enough data | 
| **Drip sequences** | 8.0 (228 reviews) | Not enough data | Not enough data | 

#### Platform

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Live chat** | 8.9 (309 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.4 (291 reviews) | Not enough data | Not enough data | 
| **Branding** | 8.4 (275 reviews) | Not enough data | Not enough data | 
| **Analytics** | 8.1 (281 reviews) | Not enough data | Not enough data | 
| **A/B testing** | 7.9 (240 reviews) | Not enough data | Not enough data | 
| **Role-based access** | 8.4 (261 reviews) | Not enough data | Not enough data | 
| **Collection of information** | 8.2 (286 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **AI Text Generation** | 7.7 (84 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.7 (82 reviews) | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Drift** | N/A | N/A |
| **Talkdesk** | 9.0/10 | 293 |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.1/10 | 61 |

#### Workforce Management

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Agent Availability** | Not enough data | 9.3 (256 reviews) ✓ Verified | 8.5 (50 reviews) ✓ Verified | 
| **Skills Management** | Not enough data | 9.1 (237 reviews) ✓ Verified | 8.6 (52 reviews) ✓ Verified | 
| **Shift Scheduling** | Not enough data | 8.8 (206 reviews) ✓ Verified | 8.3 (51 reviews) ✓ Verified | 
| **Agent Self-Service** | Not enough data | 8.8 (216 reviews) ✓ Verified | 8.2 (50 reviews) ✓ Verified | 
| **Mobile Access** | Not enough data | 8.8 (212 reviews) ✓ Verified | 6.5 (47 reviews) | 

#### Administration

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Automation** | Not enough data | 9.0 (236 reviews) ✓ Verified | 8.0 (50 reviews) ✓ Verified | 
| **Performance Analysis** | Not enough data | 9.2 (253 reviews) ✓ Verified | 8.1 (54 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 9.2 (256 reviews) ✓ Verified | 8.1 (55 reviews) ✓ Verified | 
| **Forecasting** | Not enough data | 8.7 (206 reviews) ✓ Verified | 8.2 (48 reviews) ✓ Verified | 
| **Intraday Management** | Not enough data | 9.0 (213 reviews) ✓ Verified | 8.3 (46 reviews) ✓ Verified | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Drift** | 8.4/10 | 198 |
| **Talkdesk** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Conversational Platform

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Personalization** | 8.6 (167 reviews) | Not enough data | Not enough data | 
| **Omnichannel** | 8.4 (117 reviews) | Not enough data | Not enough data | 
| **Contextual Engagement** | 8.7 (128 reviews) | Not enough data | Not enough data | 
| **Proactive Engagement** | 8.6 (92 reviews) | Not enough data | Not enough data | 

#### Support Automation

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Intelligent Routing** | Feature Not Available | Not enough data | Not enough data | 
| **Seamless Escalation** | 8.4 (147 reviews) | Not enough data | Not enough data | 
| **Transcripts** | 8.7 (138 reviews) | Not enough data | Not enough data | 
| **Self-Serve Support** | 8.4 (92 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **AI Text Generation** | 7.9 (31 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.7 (31 reviews) | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Drift** | N/A | N/A |
| **Talkdesk** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Messaging Channels

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | Not enough data | 
| **Voice Messaging** | Not enough data | Not enough data | Not enough data | 
| **Two way messaging** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Scheduling** | Not enough data | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Drift** | N/A | N/A |
| **Talkdesk** | 8.7/10 | 243 |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.0/10 | 107 |

#### Platform

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Omnichannel** | Not enough data | 8.3 (186 reviews) | 7.7 (92 reviews) | 
| **Mobile Access** | Not enough data | 7.9 (195 reviews) | 6.7 (87 reviews) | 
| **Queue Management** | Not enough data | 8.8 (217 reviews) | 8.3 (96 reviews) | 
| **Call Routing** | Not enough data | 8.9 (220 reviews) | 8.7 (101 reviews) | 
| **Call Back** | Not enough data | 9.0 (220 reviews) | 8.7 (98 reviews) | 
| **IVR** | Not enough data | 8.9 (210 reviews) | 8.5 (96 reviews) | 
| **Automatic Call Distribution** | Not enough data | 8.8 (211 reviews) | 8.9 (100 reviews) | 

#### Generative AI

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.7 (96 reviews) | 6.1 (29 reviews) | 

#### Workforce Management

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Call Monitoring** | Not enough data | 9.0 (217 reviews) | 8.9 (93 reviews) | 
| **Performance Evaluation** | Not enough data | 8.9 (209 reviews) | 8.9 (93 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (20 reviews) | 6.4 (12 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (20 reviews) | 8.6 (12 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.8 (20 reviews) | 7.1 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 8.8 (20 reviews) | 6.3 (12 reviews) | 

#### Administrative

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Call Recording** | Not enough data | 9.2 (222 reviews) | 9.0 (96 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.9 (224 reviews) | 8.7 (100 reviews) | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Drift** | 8.0/10 | 102 |
| **Talkdesk** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Integrations

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **MS Teams Integration** | 7.4 (92 reviews) | Not enough data | Not enough data | 
| **Email Integration** | 7.9 (95 reviews) | Not enough data | Not enough data | 
| **Zoom Integration** | 7.8 (91 reviews) | Not enough data | Not enough data | 
| **Google Meet Integration** | 7.3 (88 reviews) | Not enough data | Not enough data | 
| **Salesforce Integration** | 8.0 (95 reviews) | Not enough data | Not enough data | 

#### Branding & Customizatio

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Custom Booking Page** | 8.2 (94 reviews) | Not enough data | Not enough data | 
| **Personalized Links** | 8.3 (93 reviews) | Not enough data | Not enough data | 
| **Personalized Web Embed** | 7.9 (90 reviews) | Not enough data | Not enough data | 

#### Automatic Rules & Configurations

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Set Working Hours** | 8.5 (96 reviews) | Not enough data | Not enough data | 
| **Automatic Updates** | 8.2 (90 reviews) | Not enough data | Not enough data | 
| **Buffer Times** | 8.1 (93 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Business Scheduling

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 

### Multilingual Customer Support

| Product | Score | Reviews |
|---|---|---|
| **Drift** | N/A | N/A |
| **Talkdesk** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Platform

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Multilingualism** | Not enough data | Not enough data | Not enough data | 
| **Quality** | Not enough data | Not enough data | Not enough data | 
| **Real-Time** | Not enough data | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Self-Improving** | Not enough data | Not enough data | Not enough data | 
| **Volume** | Not enough data | Not enough data | Not enough data | 

#### Channel

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Security** | Not enough data | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | Not enough data | 
| **Privacy** | Not enough data | Not enough data | Not enough data | 
| **Anonymity** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Drift** | 8.1/10 | 14 |
| **Talkdesk** | 8.2/10 | 75 |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.0/10 | 31 |

#### Customer Support

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Text** | 7.8 (12 reviews) | 8.3 (68 reviews) | 8.1 (31 reviews) | 
| **Speech** | 7.8 (12 reviews) | 8.2 (69 reviews) | 8.2 (31 reviews) | 
| **Knowledge Base** | 8.1 (12 reviews) | 8.2 (69 reviews) | 7.8 (31 reviews) | 

#### Automation

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Ticket Resolution** | 8.2 (11 reviews) | 8.1 (68 reviews) | 7.7 (30 reviews) | 
| **Customization** | 8.3 (13 reviews) | 8.3 (68 reviews) | 8.4 (30 reviews) | 
| **Intelligent Routing** | 8.3 (12 reviews) | 8.2 (68 reviews) | 8.1 (29 reviews) | 

#### Artificial Intelligence

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Learning** | 7.7 (13 reviews) | 8.0 (68 reviews) | Feature Not Available | 
| **Language** | 8.2 (13 reviews) | 8.3 (67 reviews) | 7.8 (29 reviews) | 
| **Conversational AI** | 8.3 (14 reviews) | 8.0 (66 reviews) | 7.5 (29 reviews) | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **Drift** | 7.8/10 | 31 |
| **Talkdesk** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Generative AI

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **AI Text Generation** | 7.7 (31 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.9 (30 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Bot Platforms

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Drift** | 8.2/10 | 598 |
| **Talkdesk** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 7.6/10 | 72 |

#### Generative AI

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **AI Text Generation** | 7.7 (83 reviews) | Not enough data | 5.2 (14 reviews) | 
| **AI Text Summarization** | 7.7 (81 reviews) | Not enough data | 6.6 (15 reviews) | 
| **AI Text-to-Speech** | 7.3 (81 reviews) | Not enough data | 5.4 (14 reviews) | 

#### Communication

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Pop-up Chat** | 9.2 (543 reviews) ✓ Verified | Not enough data | 8.7 (56 reviews) | 
| **Notifications** | 8.5 (539 reviews) ✓ Verified | Not enough data | 8.9 (57 reviews) | 
| **Targeted Emails** | 7.8 (323 reviews) ✓ Verified | Not enough data | 8.1 (50 reviews) | 
| **In-App Messaging** | 8.6 (414 reviews) ✓ Verified | Not enough data | 8.4 (52 reviews) | 
| **Co-Browsing** | 7.9 (189 reviews) | Not enough data | 8.1 (43 reviews) | 

####  Internal Use

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Customization ** | 8.4 (461 reviews) ✓ Verified | Not enough data | 7.9 (57 reviews) | 
| **Conversation Archiving** | 8.7 (470 reviews) ✓ Verified | Not enough data | 8.0 (46 reviews) | 
| **Lead Development** | 8.5 (471 reviews) ✓ Verified | Not enough data | 7.7 (45 reviews) | 
| **Knowledge Base** | 8.2 (408 reviews) ✓ Verified | Not enough data | 8.4 (48 reviews) | 
| **Team Inbox ** | 8.3 (371 reviews) ✓ Verified | Not enough data | 7.9 (49 reviews) | 
| **Customer Profiles** | 8.1 (401 reviews) ✓ Verified | Not enough data | 8.4 (50 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Drift** | 8.3/10 | 74 |
| **Talkdesk** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Generative AI

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **AI Text Summarization** | 7.4 (20 reviews) | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Knowledge Base** | 8.1 (57 reviews) | Not enough data | Not enough data | 
| **Searchable Articles** | 8.2 (53 reviews) | Not enough data | Not enough data | 
| **Community Forums** | Feature Not Available | Not enough data | Not enough data | 
| **Mobile Optimization** | 8.2 (51 reviews) | Not enough data | Not enough data | 
| **Personalization** | 8.5 (57 reviews) | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Branding** | 8.6 (57 reviews) | Not enough data | Not enough data | 
| **Automation** | 8.7 (60 reviews) | Not enough data | Not enough data | 
| **Artificial Intelligence** | 8.2 (59 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.6 (59 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Drift** | N/A | N/A |
| **Talkdesk** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Generative AI

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Process

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Mentions** | Not enough data | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | Not enough data | 

#### Channels

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Email** | Not enough data | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | Not enough data | 

#### Insight

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Surveys** | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Drift** | N/A | N/A |
| **Talkdesk** | 8.6/10 | 18 |
| **Five9 Intelligent Cloud Contact Center Platform** | 5.3/10 | 6 |

#### Generative AI

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | 8.6 (16 reviews) | 5.3 (6 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Drift** | N/A | N/A |
| **Talkdesk** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Generative AI

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### AI Governance Tools

| Product | Score | Reviews |
|---|---|---|
| **Drift** | N/A | N/A |
| **Talkdesk** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### AI Compliance

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Regulatory Reporting** | Not enough data | Not enough data | Not enough data | 
| **Automated Compliance** | Not enough data | Not enough data | Not enough data | 
| **Audit Trails** | Not enough data | Not enough data | Not enough data | 

#### Risk Management & Monitoring

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **AI Risk Management** | Not enough data | Not enough data | Not enough data | 
| **Real-time Monitoring** | Not enough data | Not enough data | Not enough data | 

#### AI Lifecycle Management

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Lifecycle Automation** | Not enough data | Not enough data | Not enough data | 

#### Access Control and Security

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Pole-based Access Control (RBAC)** | Not enough data | Not enough data | Not enough data | 

#### Collaboration and Communication 

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Model Sharing and Reuse** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - AI Governance Tools

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Drift** | N/A | N/A |
| **Talkdesk** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | 

### Salesforce AppExchange Apps

| Product | Score | Reviews |
|---|---|---|
| **Drift** | N/A | N/A |
| **Talkdesk** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Agentic AI - Salesforce AppExchange Apps

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Drift** | N/A | N/A |
| **Talkdesk** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.4/10 | 12 |

#### Agentic AI - Outbound Call Tracking

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 6.9 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.1 (8 reviews) | 

#### Calling

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Record Calls** | Not enough data | Not enough data | 9.3 (12 reviews) | 
| **Generate Location** | Not enough data | Not enough data | 8.2 (11 reviews) | 
| **Call Types** | Not enough data | Not enough data | 8.6 (11 reviews) | 
| **Click-to-Call** | Not enough data | Not enough data | 9.2 (12 reviews) | 
| **Auto Dialer** | Not enough data | Not enough data | 9.2 (12 reviews) | 

#### Contacts

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 8.3 (12 reviews) | 
| **Information Locater** | Not enough data | Not enough data | 8.8 (10 reviews) | 
| **Record Prospect Data** | Not enough data | Not enough data | 8.6 (12 reviews) | 

#### Insights

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Notes** | Not enough data | Not enough data | 8.3 (12 reviews) | 
| **Daily Summary** | Not enough data | Not enough data | 8.8 (11 reviews) | 
| **Automated Voicemails** | Not enough data | Not enough data | 9.0 (12 reviews) | 
| **Automated Emails** | Not enough data | Not enough data | 8.2 (12 reviews) | 
| **Sorts Prospects** | Not enough data | Not enough data | 8.3 (10 reviews) | 
| **Automated Note Taking** | Not enough data | Not enough data | 7.6 (9 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Drift** | N/A | N/A |
| **Talkdesk** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 

#### Extensions

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | Not enough data | 
| **Native VoIP** | Not enough data | Not enough data | Not enough data | 
| **CCaaS Option** | Not enough data | Not enough data | Not enough data | 

#### Features

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | Not enough data | 
| **Voicemail to SMS** | Not enough data | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | Not enough data | 
| **Voice Conferencing** | Not enough data | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | Not enough data | 
| **Conference Transcripts** | Not enough data | Not enough data | Not enough data | 

### Omnichannel Commerce

| Product | Score | Reviews |
|---|---|---|
| **Drift** | N/A | N/A |
| **Talkdesk** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Reporting

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Reports & Analytics** | Not enough data | Not enough data | Not enough data | 
| **Data Transfer Tools** | Not enough data | Not enough data | Not enough data | 

#### Omnichannel Features 

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Retail Management** | Not enough data | Not enough data | Not enough data | 
| **POS Integration** | Not enough data | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | Not enough data | 
| **Customer Service Integration** | Not enough data | Not enough data | Not enough data | 
| **Marketing Tools** | Not enough data | Not enough data | Not enough data | 
| **E-commerce Integration** | Not enough data | Not enough data | Not enough data | 
| **ERP Integration** | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Drift** | N/A | N/A |
| **Talkdesk** | 8.0/10 | 52 |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 7.6 (33 reviews) | Not enough data | 
| **Contextual Response Generation** | Not enough data | 7.8 (34 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | 7.9 (33 reviews) | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | 8.3 (34 reviews) | Not enough data | 
| **Multilingual Support** | Not enough data | 8.3 (32 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 7.2 (32 reviews) | Not enough data | 
| **Feedback Collection** | Not enough data | 8.2 (32 reviews) | Not enough data | 
| **Escalation Handling** | Not enough data | 7.9 (33 reviews) | Not enough data | 
| **Workflow Optimization** | Not enough data | 8.2 (39 reviews) | Not enough data | 

#### Automation

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | 7.9 (37 reviews) | Not enough data | 
| **Feedback Collection** | Not enough data | 8.2 (34 reviews) | Feature Not Available | 
| **Document Processing** | Not enough data | 7.9 (32 reviews) | Feature Not Available | 

#### Autonomy

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | 7.8 (32 reviews) | Feature Not Available | 
| **Adaptive Responses** | Not enough data | 8.2 (32 reviews) | Not enough data | 
| **Task Execution** | Not enough data | 7.9 (34 reviews) | Not enough data | 
| **Problem Solving** | Not enough data | 7.9 (33 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Drift** | N/A | N/A |
| **Talkdesk** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Chatbots Software](https://www.g2.com/categories/chatbots), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)

**Unique to Drift (5):** [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Talkdesk (15):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Multilingual Customer Support Software](https://www.g2.com/categories/multilingual-customer-support), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)

**Unique to Five9 Intelligent Cloud Contact Center Platform (22):** [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Omnichannel Commerce Software](https://www.g2.com/categories/omnichannel-commerce), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Help Desk Software](https://www.g2.com/categories/help-desk), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Call Compliance Software](https://www.g2.com/categories/call-compliance), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [ AI Governance Tools](https://www.g2.com/categories/ai-governance-tools), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking)


---
## Reviewer Demographics

### By Company Size

| Segment | Drift | Talkdesk | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Small-Business** | 25.5% | 19.3% | 23.1% | 
| **Mid-Market** | 51.7% | 60.3% | 56.8% | 
| **Enterprise** | 22.9% | 20.4% | 20.1% | 

### By Industry

#### Drift

- **Computer Software:** 32.8%
- **Information Technology and Services:** 20.6%
- **Marketing and Advertising:** 7.2%
- **Financial Services:** 3.2%
- **Computer & Network Security:** 3.0%
- **Human Resources:** 2.5%
- **Internet:** 2.2%
- **Hospital & Health Care:** 1.6%
- **Education Management:** 1.4%
- **E-Learning:** 1.4%
- **Other:** 24.2%

#### Talkdesk

- **Consumer Services:** 10.0%
- **Computer Software:** 8.3%
- **Information Technology and Services:** 6.4%
- **Telecommunications:** 5.8%
- **Education Management:** 5.3%
- **Financial Services:** 5.1%
- **E-Learning:** 3.9%
- **Retail:** 3.3%
- **Marketing and Advertising:** 2.7%
- **Food & Beverages:** 2.7%
- **Other:** 46.4%

#### Five9 Intelligent Cloud Contact Center Platform

- **Consumer Services:** 8.8%
- **Financial Services:** 7.9%
- **Insurance:** 7.0%
- **Information Technology and Services:** 6.3%
- **Telecommunications:** 5.3%
- **Hospital & Health Care:** 5.3%
- **Marketing and Advertising:** 4.6%
- **Education Management:** 4.2%
- **Computer Software:** 3.0%
- **Higher Education:** 2.8%
- **Other:** 45.0%

---
## Alternatives

### Alternatives to Drift

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [Qualified](https://www.g2.com/products/qualified/reviews) — 4.9/5 stars (1477 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6943 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews)
- [Chili Piper](https://www.g2.com/products/chili-piper/reviews) — 4.6/5 stars (736 reviews)
- [Ada](https://www.g2.com/products/ada-support-inc-ada/reviews) — 4.6/5 stars (172 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2096 reviews)

### Alternatives to Talkdesk

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6943 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1839 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7331 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) — 4.1/5 stars (200 reviews)

### Alternatives to Five9 Intelligent Cloud Contact Center Platform

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6943 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1839 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (737 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1129 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)

---
## Top Discussions

### Drift

- Title: [How do I scale conversational marketing?](https://www.g2.com/discussions/conversational-marketing-0d87ad75-128e-4457-81cb-8e3880e51fd6) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Chatbots allow you to offer fast responses to visitors 24/7, even while your team is sleeping. Since they can ask the same qualifying questions your sales..."
- Title: [What types of people are having conversations with businesses?](https://www.g2.com/discussions/conversational-marketing-b012374a-2421-4559-8c88-414fa31149e6) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often..."
- Title: [How do I measure the effectiveness of conversational marketing?](https://www.g2.com/discussions/conversational-marketing-c5c64a26-1769-402e-b51b-280528b3dc04) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that..."
- Title: [Do I have to completely remove all of my lead capture forms?](https://www.g2.com/discussions/conversational-marketing-2fd3e4b9-40e7-4a08-a3dc-6c3225e804e3) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by..."
- Title: [What is a drift playbook?](https://www.g2.com/discussions/what-is-a-drift-playbook) — 1 comment, 1 upvote
  > **Top comment:** "Hi there! Playbooks are central to Drift and what we do! They are automated message workflows and campaigns that proactively reach out to site visitors and..."

### Talkdesk

- Title: [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) — 3 comments
  > **Top comment:** "Talkdesk is revolutionizing customer service operations with its innovative call center solutions in several ways:

AI-Powered Tools: Enhances interactions..."
- Title: [Do you plan to have a mobile app for this?](https://www.g2.com/discussions/do-you-plan-to-have-a-mobile-app-for-this) — 3 comments, 1 upvote
  > **Top comment:** "The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-"
- Title: [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) — 2 comments
  > **Top comment:** "it helps businesses improve customer experiences."
- Title: [Did any other users of the platform have company wide issues once workspace (atlas) rolled out?](https://www.g2.com/discussions/did-any-other-users-of-the-platform-have-company-wide-issues-once-workspace-atlas-rolled-out) — 2 comments, 1 upvote
  > **Top comment:** "None "
- Title: [When a call drops, what is the easiest and most effective way to find that caller and reach them?](https://www.g2.com/discussions/when-a-call-drops-what-is-the-easiest-and-most-effective-way-to-find-that-caller-and-reach-them) — 2 comments, 1 upvote
  > **Top comment:** "We can find the dropped call's details through their email or phone number."

### Five9 Intelligent Cloud Contact Center Platform

- Title: [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) — 2 comments
  > **Top comment:** "Dialing system"
- Title: [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) — 2 comments
  > **Top comment:** "No."
- Title: [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) — 1 comment
  > **Top comment:** "A broad spectrum of customer support solutions. Primarily call handling (IVR), cloud transport, call distribution across sites, work force management and IVA. "
- Title: [What is five9 software?](https://www.g2.com/discussions/what-is-five9-software) — 1 comment
  > **Top comment:** "Five9 is a cloud based softphone."
- Title: [Loyal customer call acceleration](https://www.g2.com/discussions/26777-loyal-customer-call-acceleration) — 1 comment, 1 upvote
  > **Top comment:** "I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/drift-vs-talkdesk-vs-five9-intelligent-cloud-contact-center-platform)