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Compare Drift and Lime Connect (formerly Userlike) 
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At a Glance
Market Segments
Mid-Market (51.7% of reviews)
Small-Business (79.6% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
€0.00
Drift
Star Rating
(1,254)4.4 out of 5
Market Segments
Mid-Market (51.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plansLime Connect (formerly Userlike)
Star Rating
(453)4.4 out of 5
Market Segments
Small-Business (79.6% of reviews)
Pros & Cons
Entry-Level Pricing
€0.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Userlike excels in its live chat functionality, scoring 8.5, while Drift outshines with a score of 9.1, indicating a more robust live chat experience that users find more engaging and effective.
- Reviewers mention that Userlike's customer-facing chatbot scores 8.9, which is impressive, but Drift's lead qualification feature, scoring 8.2, is noted for its advanced capabilities in filtering and qualifying leads more efficiently.
- G2 users highlight that Userlike's ease of setup is rated at 8.8, making it user-friendly for small businesses, while Drift's ease of setup is slightly lower at 8.5, suggesting that some users may face minor challenges during initial configuration.
- Reviewers say that Drift's proactive engagement features, scoring 8.6, are particularly effective in reaching out to potential customers, whereas Userlike's score of 8.0 indicates it may not be as proactive in engaging users.
- Users on G2 report that Drift's quality of support is rated at 8.8, which is higher than Userlike's 8.6, suggesting that Drift may provide more responsive and helpful customer service based on user experiences.
- Reviewers mention that Userlike's customization interface scores 8.2, allowing for decent personalization, but Drift's higher score of 8.5 indicates a more flexible and user-friendly customization experience that users appreciate.
Pricing
Entry-Level Pricing
Drift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
Lime Connect (formerly Userlike)
Free
€0.00
Simple chat setup for your website.
- 1 Widget
- 1 Seat
- All the core features:
Free Trial
Drift
Free Trial is available
Lime Connect (formerly Userlike)
Free Trial is available
Ratings
Meets Requirements
8.7
1,017
8.5
347
Ease of Use
8.7
1,030
8.7
348
Ease of Setup
8.4
507
8.8
261
Ease of Admin
8.5
473
8.5
266
Quality of Support
8.8
938
8.6
285
Has the product been a good partner in doing business?
8.9
472
8.6
235
Product Direction (% positive)
8.9
995
8.9
328
Features by Category
Messenger
8.5
204
|
Verified
Feature Not Available
8.2
202
|
Verified
7.2
9
9.1
274
|
Verified
8.5
17
|
Verified
8.6
251
|
Verified
8.2
15
Channels
7.9
117
|
Verified
8.1
6
8.9
250
|
Verified
8.3
17
|
Verified
7.7
92
|
Verified
7.5
6
7.6
82
|
Verified
Feature Not Available
7.8
91
|
Verified
6.7
7
Customers
8.6
225
|
Verified
Feature Not Available
8.4
203
|
Verified
7.4
13
|
Verified
8.1
242
|
Verified
7.6
12
|
Verified
8.7
241
|
Verified
8.1
13
|
Verified
8.5
245
|
Verified
Feature Not Available
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.9
316
|
Verified
Not enough data
8.2
310
|
Verified
Not enough data
8.2
289
|
Verified
Not enough data
8.7
305
|
Verified
Not enough data
Organization
8.0
266
|
Verified
Not enough data
8.0
270
|
Verified
Not enough data
8.3
277
|
Verified
Not enough data
Performance Analysis
7.8
242
|
Verified
Not enough data
8.0
262
|
Verified
Not enough data
Sales Analysis
7.5
216
|
Verified
Not enough data
7.7
222
|
Verified
Not enough data
Generative AI
7.5
88
Not enough data
7.6
86
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.2
281
8.2
17
8.3
269
8.1
16
8.5
304
8.3
16
8.1
274
8.2
16
8.0
229
Feature Not Available
Platform
8.9
310
8.8
18
8.4
292
8.3
17
8.4
276
8.2
16
8.1
282
8.2
16
7.9
241
Feature Not Available
8.4
262
8.0
16
8.2
287
7.9
18
Generative AI
7.7
85
Not enough data
7.7
83
Not enough data
Conversational Platform
8.6
168
Feature Not Available
8.4
118
7.8
25
8.7
129
Feature Not Available
8.6
93
8.0
17
Support Automation
Feature Not Available
7.9
28
8.4
148
Feature Not Available
8.8
139
8.0
26
8.5
93
7.8
15
Generative AI
8.0
32
7.7
5
7.8
32
7.3
5
Integrations
7.4
92
Not enough data
7.9
95
Not enough data
7.8
91
Not enough data
7.3
88
Not enough data
8.0
94
Not enough data
Branding & Customizatio
8.2
94
Not enough data
8.3
93
Not enough data
7.9
90
Not enough data
Automatic Rules & Configurations
8.4
95
Not enough data
8.2
90
Not enough data
8.1
93
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
7.8
12
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
Automation
8.2
11
Not enough data
8.3
13
Not enough data
8.3
12
Not enough data
Artificial Intelligence
7.7
13
Not enough data
8.2
13
Not enough data
8.3
14
Not enough data
Generative AI
7.7
31
Not enough data
7.9
30
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
83
Not enough data
7.7
81
Not enough data
7.3
81
Not enough data
Communication
9.2
542
|
Verified
8.6
120
|
Verified
8.5
538
|
Verified
8.2
124
|
Verified
7.8
323
|
Verified
8.2
57
8.6
414
|
Verified
Feature Not Available
7.9
189
8.5
35
|
Verified
Internal Use
8.4
461
|
Verified
8.2
112
|
Verified
8.7
471
|
Verified
8.3
94
|
Verified
8.5
472
|
Verified
8.1
84
|
Verified
8.2
409
|
Verified
8.3
89
|
Verified
8.3
372
|
Verified
8.2
88
|
Verified
8.1
402
|
Verified
8.2
92
|
Verified
Generative AI
7.4
20
Not enough data
Self-Service Experience
8.1
57
Not enough data
8.2
53
Not enough data
Feature Not Available
Not enough data
8.2
51
Not enough data
8.5
57
Not enough data
Self-Service Platform
8.6
57
Not enough data
8.7
60
Not enough data
8.2
59
Not enough data
8.5
58
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1(won by default)
13
Channels
Not enough data
Feature Not Available
Not enough data
7.3(won by default)
14
Not enough data
8.6(won by default)
27
Not enough data
8.6(won by default)
7
Not enough data
8.3(won by default)
20
Insight
Not enough data
7.9(won by default)
14
Not enough data
7.7(won by default)
16
Not enough data
Feature Not Available
Not enough data
Feature Not Available
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Drift and Lime Connect (formerly Userlike) are categorized as Conversational Support, Conversational Marketing, Chatbots, and Live Chat
Unique Categories
Drift is categorized as Business Scheduling, AI Sales Assistant, Bot Platforms, Customer Self-Service, and Customer Service Automation
Lime Connect (formerly Userlike) is categorized as Social Customer Service and WhatsApp Marketing
Reviews
Reviewers' Company Size
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Lime Connect (formerly Userlike)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
32.9%
Information Technology and Services
20.5%
Marketing and Advertising
7.2%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.3%
Computer Software
7.7%
Marketing and Advertising
7.5%
Information Technology and Services
7.5%
Internet
6.6%
Leisure, Travel & Tourism
3.4%
Other
67.3%
Discussions
Do I have to completely remove all of my lead capture forms?
2 Comments
Official Response from Drift
Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by...Read more
How do I measure the effectiveness of conversational marketing?
2 Comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What types of people are having conversations with businesses?
2 Comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
Can the response time be improved between the request and the receipt of the notification?
1 Comment
PV
Hello Samuel,
The time between receiving the request and receiving the notification is influenced by various factors, such as the Internet connection and...Read more
Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..
1 Comment
PV
Hi Sezare,
Thanks for reaching out!
To move the chat button, you can use the position and offset function in the widget editor. You can enter the...Read more
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