# Drift vs Kayako Comparison

| | Drift | Kayako | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 1,256 | 227 | 
| **Largest Market Segment** | Mid-Market (51.7% of reviews) | Small-Business (54.6% of reviews) | 
| **Entry Level Price** | Starting at $2,500.00 Per Month | $15/agent/month | 

---
## Top Pros & Cons

### Drift

Pros:
- Ease of Use (53 reviews)
- Helpful (46 reviews)

Cons:
- Chat Management (10 reviews)
- Learning Curve (9 reviews)

### Kayako

Pros:
- AI Assistance (1 reviews)
- AI Efficiency (1 reviews)

Cons:
- Not Intuitive (1 reviews)
- Quality Issues (1 reviews)

---
## Ratings Comparison
| Rating | Drift | Kayako | 
|---|---|---|
  | **Meets Requirements** | 8.7 (1019 reviews) | 8.1 (205 reviews) | 
  | **Ease of Use** | 8.7 (1032 reviews) | 8.4 (204 reviews) | 
  | **Ease of Setup** | 8.4 (508 reviews) | 8.0 (137 reviews) | 
  | **Ease of Admin** | 8.5 (473 reviews) | 8.0 (132 reviews) | 
  | **Quality of Support** | 8.8 (940 reviews) | 8.0 (191 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (472 reviews) | 8.3 (131 reviews) | 
  | **Product Direction (% positive)** | 8.9 (997 reviews) | 7.1 (202 reviews) | 

---
## Pricing

### Drift

#### Entry-Level Pricing

Plan: Premium

Price: Starting at $2,500.00 Per Month

Description: For small businesses. The right amount of conversational firepower to keep your business growing.

Key Features:
- * Everything in Free, plus:
- Live Chat
- Meetings

[Browse all 3 editions](https://www.g2.com/products/drift/pricing)

#### Free Trial

Yes

### Kayako

#### Entry-Level Pricing

Plan: Inbox

Price: $15 /agent/month

Description: A shared email, chat, and social inbox for small teams

Key Features:
- Email, chat and social
- Assignment rules
- Insights

[Browse all 3 editions](https://www.g2.com/products/kayako/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Drift** | N/A | N/A |
| **Kayako** | 8.2/10 | 172 |

#### Ticket and Case Management

| Feature | Drift | Kayako | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.7 (155 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 8.5 (157 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.1 (149 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.3 (144 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 8.0 (129 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | 7.6 (146 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 8.5 (147 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 7.8 (56 reviews) | 

#### Generative AI

| Feature | Drift | Kayako | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.3 (5 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Drift | Kayako | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.4 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Drift | Kayako | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.4 (131 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 8.7 (144 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 8.3 (105 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 7.3 (57 reviews) ✓ Verified | 
| **Voice** | Not enough data | Feature Not Available | 

#### Platform

| Feature | Drift | Kayako | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.7 (83 reviews) ✓ Verified | 
| **Customization ** | 8.4 (461 reviews) ✓ Verified | 7.9 (115 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.2 (102 reviews) ✓ Verified | 
| **Integration** | Not enough data | 7.9 (65 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 7.4 (132 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 7.7 (128 reviews) ✓ Verified | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Drift** | 8.3/10 | 326 |
| **Kayako** | N/A | N/A |

#### Messenger

| Feature | Drift | Kayako | 
|---|---|---|
| **Sequencing** | 8.5 (204 reviews) ✓ Verified | Not enough data | 
| **AI** | 8.2 (201 reviews) ✓ Verified | Not enough data | 
| **Live Chat** | 9.1 (273 reviews) ✓ Verified | Not enough data | 
| **Customization Interface** | 8.5 (250 reviews) ✓ Verified | Not enough data | 

#### Channels

| Feature | Drift | Kayako | 
|---|---|---|
| **Social Media** | 7.9 (116 reviews) ✓ Verified | Not enough data | 
| **Website** | 8.9 (250 reviews) ✓ Verified | Not enough data | 
| **Text Message (SMS)** | 7.7 (91 reviews) ✓ Verified | Not enough data | 
| **Voice Assistants** | 7.6 (81 reviews) ✓ Verified | Not enough data | 
| **Other** | 7.8 (90 reviews) ✓ Verified | Not enough data | 

#### Customers

| Feature | Drift | Kayako | 
|---|---|---|
| **Targeting** | 8.6 (225 reviews) ✓ Verified | Not enough data | 
| **Profiles** | 8.4 (202 reviews) ✓ Verified | Not enough data | 
| **Analytics** | 8.1 (241 reviews) ✓ Verified | Not enough data | 
| **Lead Gathering** | 8.7 (242 reviews) ✓ Verified | Not enough data | 
| **Sales Conversion** | 8.5 (246 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Drift | Kayako | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Drift** | 8.0/10 | 358 |
| **Kayako** | N/A | N/A |

#### Lead Facilitation

| Feature | Drift | Kayako | 
|---|---|---|
| **Customer-facing Chatbot** | 8.9 (315 reviews) ✓ Verified | Not enough data | 
| **Lead Qualification** | 8.2 (309 reviews) ✓ Verified | Not enough data | 
| **Lead Follow-up** | 8.2 (288 reviews) ✓ Verified | Not enough data | 
| **Meeting Scheduling ** | 8.7 (305 reviews) ✓ Verified | Not enough data | 

#### Organization

| Feature | Drift | Kayako | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 8.0 (265 reviews) ✓ Verified | Not enough data | 
| **Data Entry** | 8.0 (269 reviews) ✓ Verified | Not enough data | 
| **Integrations / APIs** | 8.3 (278 reviews) ✓ Verified | Not enough data | 

#### Performance Analysis

| Feature | Drift | Kayako | 
|---|---|---|
| **Coaching ** | 7.8 (241 reviews) ✓ Verified | Not enough data | 
| **Peformance Tracking** | 8.0 (261 reviews) ✓ Verified | Not enough data | 

#### Sales Analysis

| Feature | Drift | Kayako | 
|---|---|---|
| **ROI Forecasting ** | 7.5 (215 reviews) ✓ Verified | Not enough data | 
| **Sales Forecasting ** | 7.7 (221 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Drift | Kayako | 
|---|---|---|
| **AI Text Generation** | 7.5 (87 reviews) | Not enough data | 
| **AI Text Summarization** | 7.6 (85 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Drift | Kayako | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Drift** | N/A | N/A |
| **Kayako** | 8.2/10 | 14 |

#### Productivity Tools

| Feature | Drift | Kayako | 
|---|---|---|
| **Notes** | Not enough data | 8.2 (13 reviews) | 
| **Internal Discussion** | Not enough data | 8.7 (13 reviews) | 
| **Assignments and Tasks** | Not enough data | 8.3 (13 reviews) | 
| **Workflows** | Not enough data | 7.6 (13 reviews) | 
| **Templates** | Not enough data | 8.3 (13 reviews) | 
| **Integrations** | Not enough data | 8.5 (13 reviews) | 
| **Tagging System** | Not enough data | 8.5 (13 reviews) | 

#### Analytics

| Feature | Drift | Kayako | 
|---|---|---|
| **Trends** | Not enough data | 8.2 (13 reviews) | 
| **Performance Tracking** | Not enough data | 7.9 (13 reviews) | 
| **Email Tracking** | Not enough data | Feature Not Available | 

#### Agentic AI - Shared Inbox

| Feature | Drift | Kayako | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Drift** | 8.2/10 | 332 |
| **Kayako** | N/A | N/A |

#### Responses

| Feature | Drift | Kayako | 
|---|---|---|
| **Customization** | 8.2 (280 reviews) | Not enough data | 
| **Control** | 8.3 (268 reviews) | Not enough data | 
| **Route To Human** | 8.4 (303 reviews) | Not enough data | 
| **Menu bars** | 8.1 (273 reviews) | Not enough data | 
| **Drip sequences** | 8.0 (228 reviews) | Not enough data | 

#### Platform

| Feature | Drift | Kayako | 
|---|---|---|
| **Live chat** | 8.9 (309 reviews) | Not enough data | 
| **Integrations** | 8.4 (291 reviews) | Not enough data | 
| **Branding** | 8.4 (275 reviews) | Not enough data | 
| **Analytics** | 8.1 (281 reviews) | Not enough data | 
| **A/B testing** | 7.9 (240 reviews) | Not enough data | 
| **Role-based access** | 8.4 (261 reviews) | Not enough data | 
| **Collection of information** | 8.2 (286 reviews) | Not enough data | 

#### Generative AI

| Feature | Drift | Kayako | 
|---|---|---|
| **AI Text Generation** | 7.7 (84 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (82 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Drift** | 8.4/10 | 198 |
| **Kayako** | N/A | N/A |

#### Conversational Platform

| Feature | Drift | Kayako | 
|---|---|---|
| **Personalization** | 8.6 (167 reviews) | Not enough data | 
| **Omnichannel** | 8.4 (117 reviews) | Not enough data | 
| **Contextual Engagement** | 8.7 (128 reviews) | Not enough data | 
| **Proactive Engagement** | 8.6 (92 reviews) | Not enough data | 

#### Support Automation

| Feature | Drift | Kayako | 
|---|---|---|
| **Intelligent Routing** | Feature Not Available | Not enough data | 
| **Seamless Escalation** | 8.4 (147 reviews) | Not enough data | 
| **Transcripts** | 8.7 (138 reviews) | Not enough data | 
| **Self-Serve Support** | 8.4 (92 reviews) | Not enough data | 

#### Generative AI

| Feature | Drift | Kayako | 
|---|---|---|
| **AI Text Generation** | 7.9 (31 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (31 reviews) | Not enough data | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Drift** | 8.0/10 | 102 |
| **Kayako** | N/A | N/A |

#### Integrations

| Feature | Drift | Kayako | 
|---|---|---|
| **MS Teams Integration** | 7.4 (92 reviews) | Not enough data | 
| **Email Integration** | 7.9 (95 reviews) | Not enough data | 
| **Zoom Integration** | 7.8 (91 reviews) | Not enough data | 
| **Google Meet Integration** | 7.3 (88 reviews) | Not enough data | 
| **Salesforce Integration** | 8.0 (95 reviews) | Not enough data | 

#### Branding & Customizatio

| Feature | Drift | Kayako | 
|---|---|---|
| **Custom Booking Page** | 8.2 (94 reviews) | Not enough data | 
| **Personalized Links** | 8.3 (93 reviews) | Not enough data | 
| **Personalized Web Embed** | 7.9 (90 reviews) | Not enough data | 

#### Automatic Rules & Configurations

| Feature | Drift | Kayako | 
|---|---|---|
| **Set Working Hours** | 8.5 (96 reviews) | Not enough data | 
| **Automatic Updates** | 8.2 (90 reviews) | Not enough data | 
| **Buffer Times** | 8.1 (93 reviews) | Not enough data | 

#### Agentic AI - Business Scheduling

| Feature | Drift | Kayako | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Drift** | 8.1/10 | 14 |
| **Kayako** | N/A | N/A |

#### Customer Support

| Feature | Drift | Kayako | 
|---|---|---|
| **Text** | 7.8 (12 reviews) | Not enough data | 
| **Speech** | 7.8 (12 reviews) | Not enough data | 
| **Knowledge Base** | 8.1 (12 reviews) | Not enough data | 

#### Automation

| Feature | Drift | Kayako | 
|---|---|---|
| **Ticket Resolution** | 8.2 (11 reviews) | Not enough data | 
| **Customization** | 8.3 (13 reviews) | Not enough data | 
| **Intelligent Routing** | 8.3 (12 reviews) | Not enough data | 

#### Artificial Intelligence

| Feature | Drift | Kayako | 
|---|---|---|
| **Learning** | 7.7 (13 reviews) | Not enough data | 
| **Language** | 8.2 (13 reviews) | Not enough data | 
| **Conversational AI** | 8.3 (14 reviews) | Not enough data | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **Drift** | 7.8/10 | 31 |
| **Kayako** | N/A | N/A |

#### Generative AI

| Feature | Drift | Kayako | 
|---|---|---|
| **AI Text Generation** | 7.7 (31 reviews) | Not enough data | 
| **AI Text Summarization** | 7.9 (30 reviews) | Not enough data | 

#### Agentic AI - Bot Platforms

| Feature | Drift | Kayako | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Drift** | 8.2/10 | 598 |
| **Kayako** | 8.5/10 | 139 |

#### Generative AI

| Feature | Drift | Kayako | 
|---|---|---|
| **AI Text Generation** | 7.7 (83 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (81 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.3 (81 reviews) | Not enough data | 

#### Communication

| Feature | Drift | Kayako | 
|---|---|---|
| **Pop-up Chat** | 9.2 (543 reviews) ✓ Verified | 8.5 (40 reviews) ✓ Verified | 
| **Notifications** | 8.5 (539 reviews) ✓ Verified | 8.8 (39 reviews) ✓ Verified | 
| **Targeted Emails** | 7.8 (323 reviews) ✓ Verified | 8.1 (34 reviews) ✓ Verified | 
| **In-App Messaging** | 8.6 (414 reviews) ✓ Verified | 8.8 (29 reviews) ✓ Verified | 
| **Co-Browsing** | 7.9 (189 reviews) | Not enough data | 

####  Internal Use

| Feature | Drift | Kayako | 
|---|---|---|
| **Customization ** | 8.4 (461 reviews) ✓ Verified | 7.9 (115 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.7 (470 reviews) ✓ Verified | 8.7 (37 reviews) ✓ Verified | 
| **Lead Development** | 8.5 (471 reviews) ✓ Verified | 8.1 (31 reviews) ✓ Verified | 
| **Knowledge Base** | 8.2 (408 reviews) ✓ Verified | 8.7 (41 reviews) ✓ Verified | 
| **Team Inbox ** | 8.3 (371 reviews) ✓ Verified | 8.6 (37 reviews) ✓ Verified | 
| **Customer Profiles** | 8.1 (401 reviews) ✓ Verified | 8.5 (39 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Drift** | 8.3/10 | 74 |
| **Kayako** | 7.8/10 | 58 |

#### Generative AI

| Feature | Drift | Kayako | 
|---|---|---|
| **AI Text Summarization** | 7.4 (20 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Drift | Kayako | 
|---|---|---|
| **Knowledge Base** | 8.1 (57 reviews) | 8.6 (48 reviews) | 
| **Searchable Articles** | 8.2 (53 reviews) | 8.7 (49 reviews) | 
| **Community Forums** | Feature Not Available | 8.5 (39 reviews) | 
| **Mobile Optimization** | 8.2 (51 reviews) | 7.1 (8 reviews) | 
| **Personalization** | 8.5 (57 reviews) | 6.9 (8 reviews) | 

#### Self-Service Platform

| Feature | Drift | Kayako | 
|---|---|---|
| **Branding** | 8.6 (57 reviews) | 6.9 (8 reviews) | 
| **Automation** | 8.7 (60 reviews) | 7.5 (8 reviews) | 
| **Artificial Intelligence** | 8.2 (59 reviews) | 8.5 (8 reviews) | 
| **Integrations** | 8.6 (59 reviews) | 7.3 (8 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Drift | Kayako | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Drift** | N/A | N/A |
| **Kayako** | N/A | N/A |

#### Generative AI

| Feature | Drift | Kayako | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Drift (7):** [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)

**Unique to Kayako (3):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Drift | Kayako | 
|---|---|---|
| **Small-Business** | 25.5% | 54.6% | 
| **Mid-Market** | 51.7% | 35.8% | 
| **Enterprise** | 22.9% | 9.6% | 

### By Industry

#### Drift

- **Computer Software:** 32.8%
- **Information Technology and Services:** 20.6%
- **Marketing and Advertising:** 7.2%
- **Financial Services:** 3.2%
- **Computer & Network Security:** 3.0%
- **Human Resources:** 2.5%
- **Internet:** 2.2%
- **Hospital & Health Care:** 1.6%
- **Education Management:** 1.4%
- **E-Learning:** 1.4%
- **Other:** 24.2%

#### Kayako

- **Information Technology and Services:** 26.1%
- **Computer Software:** 15.3%
- **Telecommunications:** 5.9%
- **Internet:** 4.5%
- **Marketing and Advertising:** 4.1%
- **Computer Networking:** 3.6%
- **Education Management:** 3.2%
- **Financial Services:** 3.2%
- **Computer & Network Security:** 2.7%
- **Higher Education:** 2.7%
- **Other:** 28.8%

---
## Alternatives

### Alternatives to Drift

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3858 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [Qualified](https://www.g2.com/products/qualified/reviews) — 4.9/5 stars (1482 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (499 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4070 reviews)
- [Chili Piper](https://www.g2.com/products/chili-piper/reviews) — 4.6/5 stars (736 reviews)
- [Ada](https://www.g2.com/products/ada-support-inc-ada/reviews) — 4.6/5 stars (173 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2108 reviews)

### Alternatives to Kayako

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7644 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) — 4.5/5 stars (137 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3858 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2468 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)

---
## Top Discussions

### Drift

- Title: [How do I scale conversational marketing?](https://www.g2.com/discussions/conversational-marketing-0d87ad75-128e-4457-81cb-8e3880e51fd6) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Chatbots allow you to offer fast responses to visitors 24/7, even while your team is sleeping. Since they can ask the same qualifying questions your sales..."
- Title: [What types of people are having conversations with businesses?](https://www.g2.com/discussions/conversational-marketing-b012374a-2421-4559-8c88-414fa31149e6) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often..."
- Title: [How do I measure the effectiveness of conversational marketing?](https://www.g2.com/discussions/conversational-marketing-c5c64a26-1769-402e-b51b-280528b3dc04) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that..."
- Title: [Do I have to completely remove all of my lead capture forms?](https://www.g2.com/discussions/conversational-marketing-2fd3e4b9-40e7-4a08-a3dc-6c3225e804e3) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by..."
- Title: [What is a drift playbook?](https://www.g2.com/discussions/what-is-a-drift-playbook) — 1 comment, 1 upvote
  > **Top comment:** "Hi there! Playbooks are central to Drift and what we do! They are automated message workflows and campaigns that proactively reach out to site visitors and..."

### Kayako

- Title: [Does Kayako offer an API?](https://www.g2.com/discussions/api-4f1ac902-927c-441b-92b7-02522a208f31) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes. Visit us at https://developer.kayako.com/ for more information."
- Title: [What integrations does Kayako support?](https://www.g2.com/discussions/integrations-274e8967-7d4f-4b09-9ee5-3805488ac273) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Kayako has a number of native integrations with popular CRM's and payment platforms such as Salesforce and Stripe. In addition Kayako supports over 750+..."
- Title: [had any one used reporting with kayako](https://www.g2.com/discussions/had-any-one-used-reporting-with-kayako) — 2 comments, 1 upvote
  > **Top comment:** "We never found the Reports usable either. Since the data is in SQL we wrote our own reports engine. (I should note we also have tons of automated messages..."
- Title: [What features does Kayako offer?](https://www.g2.com/discussions/features-functionality) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Kayako's inbox plan that starts at $15/agent gives you a help desk with email ticketing, a knowledge base, live chat for your website, help center and mobile..."
- Title: [Can I use Messenger in multiple languages?](https://www.g2.com/discussions/language-support-1cf604fd-3ad7-4e3a-bc54-e2251822fc4e) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, you can use Messenger to offer support in multiple languages. Kayako's localization features let you choose which language your team and your customers..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/drift-vs-kayako)