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At a Glance
Market Segments
Small-Business (85.9% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
Starting at $10.00 Per Month
$0.00
Drag
Star Rating
(260)4.5 out of 5
Market Segments
Small-Business (85.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $10.00 Per Month
Browse all 3 pricing plansZoho Desk
Star Rating
(7,121)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho Desk excels in its ticket creation user experience, scoring 8.7, while Drag impresses with a perfect score of 10.0, indicating a more streamlined and efficient process for creating tickets.
- Reviewers mention that Drag's ticket response user experience also stands out with a score of 10.0, compared to Zoho Desk's 8.6, suggesting that users find Drag's response handling to be significantly more effective.
- G2 users highlight that Drag offers superior workflow capabilities with a score of 9.7, while Zoho Desk scores 8.4, indicating that Drag provides more robust tools for managing and automating workflows.
- Users on G2 appreciate Drag's quality of support, which received a high score of 9.3, in contrast to Zoho Desk's 8.3, suggesting that users feel more supported and satisfied with Drag's customer service.
- Reviewers say that Drag shines in its customization options, scoring 9.7, while Zoho Desk's customization score is 8.3, indicating that users have more flexibility in tailoring Drag to their specific needs.
- Users report that Drag's email to case feature is rated 10.0, making it a standout for managing customer inquiries, while Zoho Desk's score of 8.7 shows it is effective but not as highly rated in this critical area.
Pricing
Entry-Level Pricing
Drag
Starter
Starting at $10.00
Per Month
For teams starting with collaboration.
- Email channel
- Unlimited users
- Unlimited workspaces
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Drag
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.6
165
8.7
5,656
Ease of Use
8.8
168
8.5
5,734
Ease of Setup
8.7
76
8.1
5,009
Ease of Admin
8.8
69
8.3
4,717
Quality of Support
9.3
153
8.3
5,087
Has the product been a good partner in doing business?
9.2
66
8.4
4,258
Product Direction (% positive)
8.8
168
8.9
5,422
Features by Category
Ticket and Case Management
10.0
6
|
Verified
8.6
3313
|
Verified
10.0
6
|
Verified
8.5
3288
|
Verified
9.7
6
|
Verified
8.3
3060
|
Verified
Not enough data
8.3
2912
|
Verified
Not enough data
8.2
2626
|
Verified
Not enough data
8.4
2906
|
Verified
9.7
6
|
Verified
8.5
2912
|
Verified
Not enough data
8.3
2499
|
Verified
Generative AI
Not enough data
7.4
960
Not enough data
7.4
949
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
355
Communication Channels
Not enough data
8.3
2853
|
Verified
10.0
8
|
Verified
8.6
3070
|
Verified
Not enough data
8.2
2382
|
Verified
Feature Not Available
8.0
2144
|
Verified
Feature Not Available
7.8
1906
|
Verified
Platform
5.7
5
8.1
2278
|
Verified
9.7
6
|
Verified
8.2
2724
|
Verified
7.3
5
8.4
2825
|
Verified
Not enough data
8.1
2240
|
Verified
8.0
5
|
Verified
8.2
2784
|
Verified
9.0
7
|
Verified
8.4
2942
|
Verified
Administration
Not enough data
8.2
342
Not enough data
8.2
341
Not enough data
8.4
344
Knowledge Management
Not enough data
8.6
322
Not enough data
8.2
315
Not enough data
8.2
321
Compliance
Not enough data
8.3
337
Not enough data
8.3
334
Not enough data
8.2
335
Not enough data
8.1
334
Customer Support
Not enough data
8.2
311
Not enough data
8.2
311
Not enough data
8.0
309
Data Security
Not enough data
8.1
336
Not enough data
8.1
330
Not enough data
8.4
335
Not enough data
8.4
331
Administration
Not enough data
8.1
313
Not enough data
8.4
314
Not enough data
8.5
311
Generative AI
Not enough data
7.6
248
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.2
570
Not enough data
8.0
556
Not enough data
7.3
549
Design
Not enough data
7.9
546
Not enough data
7.7
555
Not enough data
8.1
551
Not enough data
8.1
546
Not enough data
8.1
532
Generative AI
Not enough data
7.5
427
Not enough data
7.5
420
Usability
Not enough data
8.3
445
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
429
Not enough data
8.2
415
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Inbox Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Coordination Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Options
Feature Not Available
Not enough data
Not enough data
Not enough data
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
8.5
21
Not enough data
7.9
30
Not enough data
7.6
19
Not enough data
7.2
22
Not enough data
Integrations
Feature Not Available
Not enough data
8.8
33
Not enough data
6.7
12
Not enough data
Time Management
8.9
24
Not enough data
7.7
22
Not enough data
7.6
14
Not enough data
Generative AI
6.2
7
Not enough data
6.4
7
Not enough data
6.9
7
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9
176
Not enough data
8.0
178
Not enough data
7.8
177
Communication
Not enough data
8.8
718
|
Verified
Not enough data
8.7
758
|
Verified
Not enough data
8.6
659
Not enough data
8.6
632
|
Verified
Not enough data
8.3
356
Internal Use
9.7
6
|
Verified
8.2
2724
|
Verified
Not enough data
8.5
361
Not enough data
8.4
456
Not enough data
8.7
712
|
Verified
Not enough data
8.7
692
|
Verified
Not enough data
8.6
708
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
Not enough data
8.5
1508
Not enough data
8.4
1469
Not enough data
8.1
1275
Not enough data
8.1
770
Not enough data
8.2
815
Self-Service Platform
Not enough data
8.3
838
Not enough data
8.3
815
Not enough data
7.8
725
Not enough data
8.2
761
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
81
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
490
Not enough data
9.0(won by default)
634
Not enough data
8.5(won by default)
487
Channels
Not enough data
9.0(won by default)
624
Not enough data
8.5(won by default)
543
Not enough data
8.7(won by default)
514
Not enough data
8.6(won by default)
457
Not enough data
8.8(won by default)
482
Insight
Not enough data
8.7(won by default)
493
Not enough data
8.9(won by default)
545
Not enough data
8.8(won by default)
515
Not enough data
9.0(won by default)
589
Generative AI
Not enough data
7.6
184
Not enough data
7.7
183
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Categories
Categories
Shared Categories
Drag and Zoho Desk are categorized as Google Workspace for Sales and Help Desk
Unique Categories
Drag is categorized as Email Management, Email Client, Shared Inbox, Workflow Management, and Google Workspace Communication Tools
Zoho Desk is categorized as Digital Customer Service Platforms, Social Customer Service, Live Chat, Customer Self-Service, Customer Communications Management, Contact Center Knowledge Base, and Complaint Management
Reviews
Reviewers' Company Size
Drag
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
15.3%
Leisure, Travel & Tourism
7.6%
Education Management
4.8%
Computer Software
4.4%
Marketing and Advertising
3.6%
Other
64.3%
Information Technology and Services
17.7%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.6%
Other
60.3%
Discussions
Does anyone know of a way to integrate Drag with a time tracking or recording tool
1 Comment
LL
I know it is integrated with Google CalenderRead more
signiture
1 Comment
DB
Hey Mark! Can you please specify a bit more what exactly you need to fix in your email signature so our team can try to provide more accurate advice? Read more
Best use for construction industry, project related, task related
1 Comment
DB
Hey Matt, have a look at this tutoria on how to best use Drag for task management: https://help.dragapp.com/en/article/using-drag-for-task-management-10n4z1v/Read more
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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