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At a Glance
Market Segments
Small-Business (85.9% of reviews)
Small-Business (77.1% of reviews)
Entry-Level Pricing
Starting at $10.00 Per Month
$5.00 1 User Per Month
Drag
Star Rating
(260)4.5 out of 5
Market Segments
Small-Business (85.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $10.00 Per Month
Browse all 3 pricing plansSpike
Star Rating
(254)4.6 out of 5
Market Segments
Small-Business (77.1% of reviews)
Pros & Cons
Entry-Level Pricing
$5.00 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Spike excels in ticket creation user experience, achieving a perfect score of 10.0, while Drag's ticket creation experience, although strong, does not reach the same level of user satisfaction.
- Reviewers mention that Spike's ease of use is rated at 9.4, making it more user-friendly compared to Drag's 8.8, which can lead to a steeper learning curve for new users.
- G2 users highlight Spike's superior workflow capabilities with a score of 9.7, while Drag's workflow features are rated lower, indicating that Spike may offer more efficient processes for managing tasks.
- Users on G2 appreciate Spike's high-quality support, rated at 9.1, although Drag's support is also commendable at 9.3, suggesting that both products provide solid assistance but Spike may have a slight edge in user experience.
- Reviewers say that Spike's product direction is rated at 9.7, indicating a strong positive outlook for future updates and features, while Drag's score of 8.8 suggests it may not be as forward-thinking in its development.
- Users report that Spike's mobile application is rated at 9.3, providing a robust mobile experience, whereas Drag's mobile application is slightly lower at 9.2, which may affect users who rely heavily on mobile access.
Pricing
Entry-Level Pricing
Drag
Starter
Starting at $10.00
Per Month
For teams starting with collaboration.
- Email channel
- Unlimited users
- Unlimited workspaces
Spike
Pro
$5.00
1 User Per Month
Use Spike's email app with up to 3 email accounts with unified inbox and unlimited search history
- Conversational Email
- Spike AI
- 5 GB storage
Free Trial
Drag
Free Trial is available
Spike
Free Trial is available
Ratings
Meets Requirements
8.6
165
8.9
164
Ease of Use
8.8
168
9.3
168
Ease of Setup
8.7
76
9.3
50
Ease of Admin
8.8
69
8.7
34
Quality of Support
9.3
153
9.0
155
Has the product been a good partner in doing business?
9.2
66
8.6
32
Product Direction (% positive)
8.8
168
9.6
154
Features by Category
Ticket and Case Management
10.0
6
|
Verified
Not enough data
10.0
6
|
Verified
Not enough data
9.7
6
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.7
6
|
Verified
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
10.0
8
|
Verified
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
5.7
5
Not enough data
9.7
6
|
Verified
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
8.0
5
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
Messenger
Not enough data
9.1
25
|
Verified
Not enough data
9.3
23
|
Verified
Not enough data
8.9
24
|
Verified
Not enough data
9.1
25
|
Verified
Channels
Not enough data
8.7
21
|
Verified
Not enough data
8.4
20
|
Verified
Not enough data
8.6
19
|
Verified
Not enough data
8.6
20
|
Verified
Not enough data
8.2
20
|
Verified
Customers
Not enough data
8.8
20
|
Verified
Not enough data
8.6
22
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
Not enough data
8.9
64
Not enough data
9.2
68
Not enough data
8.6
68
Business Instant Messaging
Not enough data
8.8
55
Not enough data
8.4
53
Business Instant Messaging
Not enough data
9.2
67
Not enough data
9.2
62
Not enough data
Feature Not Available
Generative AI - Business Instant Messaging
Not enough data
7.4
9
AI - Business Instant Messaging
Not enough data
6.5
8
Not enough data
6.5
8
Not enough data
6.0
8
Not enough data
5.6
8
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Grammar
Not enough data
9.3
7
Not enough data
9.0
7
Not enough data
8.9
6
Formatting
Not enough data
9.0
5
Not enough data
9.7
5
Not enough data
Not enough data
Content
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Product Type
Not enough data
8.7
5
Not enough data
9.3
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbox Tools
Not enough data
9.5
70
Not enough data
9.0
66
Not enough data
9.2
65
Not enough data
9.2
63
Coordination Tools
Not enough data
8.5
63
Not enough data
8.5
64
Not enough data
8.5
57
Software Options
Feature Not Available
9.3
68
Not enough data
9.2
69
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
Not enough data
9.1
25
|
Verified
Not enough data
8.6
18
Not enough data
8.7
17
Not enough data
8.8
27
|
Verified
Not enough data
Feature Not Available
Meeting Coordination
Not enough data
8.2
32
|
Verified
Not enough data
Feature Not Available
Not enough data
9.1
27
|
Verified
Not enough data
8.9
24
|
Verified
Software Type
Not enough data
9.0
32
|
Verified
Not enough data
9.0
27
|
Verified
Not enough data
8.9
26
|
Verified
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Calendar View
Not enough data
9.1
25
Not enough data
8.8
27
Shared Calendar
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Accessibility
Not enough data
Feature Not Available
Not enough data
8.8
7
Integration
Not enough data
9.3
26
Not enough data
9.1
24
Not enough data
Feature Not Available
Notifications
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Calendar
Not enough data
Not enough data
Sorting & Filtering
8.5
21
Not enough data
7.9
30
Not enough data
7.6
19
Not enough data
7.2
22
Not enough data
Integrations
Feature Not Available
Not enough data
8.8
33
Not enough data
6.7
12
Not enough data
Time Management
8.9
24
Not enough data
7.7
22
Not enough data
7.6
14
Not enough data
Generative AI
6.2
7
Not enough data
6.4
7
Not enough data
6.9
7
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.0
10
Not enough data
7.8
10
Not enough data
7.0
9
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Encryption Techniques - Email Encryption
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Authentication, Verification, and Access Controls - Email Encryption
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Enhancements and Auditing - Email Encryption
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration, Compatibility, and Usability - Email Encryption
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Note-Taking Software
Not enough data
Not enough data
Agentic AI - Audio Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Drag and Spike are categorized as Email Management, Email Client, and Shared Inbox
Unique Categories
Drag is categorized as Workflow Management, Google Workspace for Sales, Google Workspace Communication Tools, and Help Desk
Spike is categorized as Business Instant Messaging, Email, AI Writing Assistant, Email Encryption, Conversational Marketing, Note-Taking Software, Audio Conferencing, Calendar, and Video Conferencing
Reviews
Reviewers' Company Size
Drag
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Spike
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
15.3%
Leisure, Travel & Tourism
7.6%
Education Management
4.8%
Computer Software
4.4%
Marketing and Advertising
3.6%
Other
64.3%
Information Technology and Services
12.3%
Marketing and Advertising
8.8%
Computer Software
8.8%
Higher Education
5.3%
Financial Services
3.1%
Other
61.8%
Discussions
signiture
1 Comment
DB
Hey Mark! Can you please specify a bit more what exactly you need to fix in your email signature so our team can try to provide more accurate advice? Read more
Does anyone know of a way to integrate Drag with a time tracking or recording tool
1 Comment
LL
I know it is integrated with Google CalenderRead more
Best use for construction industry, project related, task related
1 Comment
DB
Hey Matt, have a look at this tutoria on how to best use Drag for task management: https://help.dragapp.com/en/article/using-drag-for-task-management-10n4z1v/Read more
How much does Spike cost?
2 Comments
PD
there's a free account for personal email. Pro costs $4 a monthRead more
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