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At a Glance
Market Segments
Small-Business (85.9% of reviews)
Small-Business (48.4% of reviews)
Entry-Level Pricing
Starting at $10.00 Per Month
$15.00 Per Month
Drag
Star Rating
(260)4.5 out of 5
Market Segments
Small-Business (85.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $10.00 Per Month
Browse all 3 pricing plansFreshdesk
Star Rating
(3,610)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk's ticket creation user experience scores an impressive 8.9, while Drag excels with a perfect score of 10.0, indicating that Drag offers a more seamless and intuitive process for creating tickets.
- Reviewers mention that Freshdesk's quality of support is rated at 8.8, but Drag outshines it with a score of 9.3, suggesting that users find Drag's customer support to be more responsive and helpful.
- G2 users highlight that Freshdesk's workflow management is rated at 8.5, whereas Drag's workflow feature receives a significantly higher score of 9.7, indicating that Drag provides more robust and efficient workflow capabilities.
- Users on G2 say that Freshdesk's SLA management is rated at 8.3, which may not meet the needs of all users, while Drag does not have a specific rating for this feature, suggesting a potential gap in SLA management capabilities.
- Reviewers mention that Freshdesk's ticket collaboration feature scores 8.7, but Drag's collaboration tools are rated at 9.7, indicating that users find Drag's collaboration features to be more effective for team communication.
- Users report that Freshdesk's email integration is rated at 8.9, while Drag achieves a perfect score of 10.0, suggesting that Drag's email integration is more comprehensive and user-friendly, enhancing overall productivity.
Pricing
Entry-Level Pricing
Drag
Starter
Starting at $10.00
Per Month
For teams starting with collaboration.
- Email channel
- Unlimited users
- Unlimited workspaces
Freshdesk
Growth
$15.00
Per Month
Everything in FREE plus
- Automations
- SLA & Business Hour
- Agent Collision
Free Trial
Drag
Free Trial is available
Freshdesk
Free Trial is available
Ratings
Meets Requirements
8.6
165
8.6
3,175
Ease of Use
8.8
168
8.8
3,197
Ease of Setup
8.7
76
8.6
2,258
Ease of Admin
8.8
69
8.7
2,152
Quality of Support
9.3
153
8.7
3,074
Has the product been a good partner in doing business?
9.2
66
8.8
2,077
Product Direction (% positive)
8.8
168
8.8
3,150
Features by Category
Ticket and Case Management
10.0
6
|
Verified
8.9
2218
|
Verified
10.0
6
|
Verified
8.8
2226
|
Verified
9.7
6
|
Verified
8.5
2139
|
Verified
Not enough data
8.5
2033
|
Verified
Not enough data
8.3
1797
|
Verified
Not enough data
8.5
2085
|
Verified
9.7
6
|
Verified
8.7
2007
|
Verified
Not enough data
8.2
1371
|
Verified
Generative AI
Not enough data
7.3
330
Not enough data
7.4
327
Agentic AI - Help Desk
Not enough data
7.1
59
Not enough data
6.9
59
Not enough data
7.2
57
Communication Channels
Not enough data
8.6
1920
|
Verified
10.0
8
|
Verified
8.9
2068
|
Verified
Not enough data
8.4
1312
|
Verified
Feature Not Available
8.0
1193
|
Verified
Feature Not Available
7.9
940
|
Verified
Platform
5.7
5
8.0
1156
|
Verified
9.7
6
|
Verified
8.1
1663
|
Verified
7.3
5
8.6
1546
|
Verified
Not enough data
8.2
1140
|
Verified
8.0
5
|
Verified
8.0
1861
|
Verified
9.0
7
|
Verified
8.3
1960
|
Verified
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.3
353
Not enough data
7.9
333
Not enough data
7.5
324
Design
Not enough data
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Generative AI
Not enough data
7.7
266
Not enough data
7.7
266
Usability
Not enough data
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Reporting
Not enough data
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Generative AI
Not enough data
7.5
182
Not enough data
7.6
182
Inbox Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Coordination Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Options
Feature Not Available
Not enough data
Not enough data
Not enough data
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
8.3
434
Not enough data
8.3
380
Not enough data
8.3
372
Not enough data
8.4
308
Support Automation
Not enough data
8.4
389
Not enough data
8.4
410
Not enough data
8.2
373
Not enough data
8.2
314
Generative AI
Not enough data
7.4
209
Not enough data
7.4
206
Sorting & Filtering
8.5
21
Not enough data
7.9
30
Not enough data
7.6
19
Not enough data
7.2
22
Not enough data
Integrations
Feature Not Available
Not enough data
8.8
33
Not enough data
6.7
12
Not enough data
Time Management
8.9
24
Not enough data
7.7
22
Not enough data
7.6
14
Not enough data
Generative AI
6.2
7
Not enough data
6.4
7
Not enough data
6.9
7
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Communication
Not enough data
8.8
584
|
Verified
Not enough data
8.7
601
|
Verified
Not enough data
8.7
495
|
Verified
Not enough data
8.5
199
Not enough data
8.2
202
Internal Use
9.7
6
|
Verified
8.1
1663
|
Verified
Not enough data
8.6
204
Not enough data
8.1
186
Not enough data
8.8
560
|
Verified
Not enough data
8.8
520
|
Verified
Not enough data
8.6
549
|
Verified
Generative AI
Not enough data
7.9
144
Self-Service Experience
Not enough data
8.7
960
Not enough data
8.6
913
Not enough data
8.3
687
Not enough data
8.2
241
Not enough data
8.4
258
Self-Service Platform
Not enough data
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.5
237
Agentic AI - Customer Self-Service
Not enough data
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Generative AI
Not enough data
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Process
Not enough data
8.6(won by default)
164
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
375
Channels
Not enough data
9.2(won by default)
480
Not enough data
8.7(won by default)
420
Not enough data
8.8(won by default)
381
Not enough data
8.5(won by default)
341
Not enough data
8.2(won by default)
55
Insight
Not enough data
8.6(won by default)
383
Not enough data
8.7(won by default)
171
Not enough data
8.6(won by default)
374
Not enough data
9.1(won by default)
447
Generative AI
Not enough data
7.7
87
Not enough data
7.7
86
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Automation
Not enough data
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Autonomy
Not enough data
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Drag and Freshdesk are categorized as Shared Inbox and Help Desk
Unique Categories
Drag is categorized as Email Management, Email Client, Workflow Management, Google Workspace for Sales, and Google Workspace Communication Tools
Reviews
Reviewers' Company Size
Drag
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
15.3%
Leisure, Travel & Tourism
7.6%
Education Management
4.8%
Computer Software
4.4%
Marketing and Advertising
3.6%
Other
64.3%
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.2%
Financial Services
4.1%
Education Management
3.7%
Other
58.0%
Discussions
Does anyone know of a way to integrate Drag with a time tracking or recording tool
1 Comment
LL
I know it is integrated with Google CalenderRead more
signiture
1 Comment
DB
Hey Mark! Can you please specify a bit more what exactly you need to fix in your email signature so our team can try to provide more accurate advice? Read more
Best use for construction industry, project related, task related
1 Comment
DB
Hey Matt, have a look at this tutoria on how to best use Drag for task management: https://help.dragapp.com/en/article/using-drag-for-task-management-10n4z1v/Read more
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
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