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Compare Dr. Explain and HelpSmith 
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At a Glance
Market Segments
Small-Business (73.3% of reviews)
Small-Business (75.0% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
350 USD
$199.00 1 Seats With One-Time Purchase
Dr. Explain
Star Rating
(30)4.5 out of 5
Market Segments
Small-Business (73.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
350 USD
Browse all 3 pricing plansHelpSmith
Star Rating
(16)4.8 out of 5
Market Segments
Small-Business (75.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$199.00 1 Seats With One-Time Purchase
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dr. Explain excels in its "Ease of Setup" with a score of 9.4, making it a preferred choice for those who want a quick start, while HelpSmith shines even brighter with a perfect score of 9.9, indicating an exceptionally user-friendly installation process.
- Reviewers mention that HelpSmith's "Quality of Support" is notably higher at 9.1 compared to Dr. Explain's 8.3, suggesting that users find HelpSmith's customer service more responsive and helpful when issues arise.
- G2 users highlight that Dr. Explain has a solid "Meets Requirements" score of 9.0, but HelpSmith outperforms it with a score of 9.8, indicating that HelpSmith better aligns with user needs and expectations.
- Users on G2 report that Dr. Explain has a "Product Direction" score of 8.3, which suggests some concerns about future updates, whereas HelpSmith's perfect score of 10.0 indicates strong confidence in its ongoing development and feature enhancements.
- Reviewers say that both products cater well to small businesses, but Dr. Explain's higher entry-level price of $350 may deter some users, while HelpSmith's more accessible price of $199 makes it a more attractive option for budget-conscious buyers.
- Users report that Dr. Explain's "Ease of Use" is rated at 9.2, which is commendable, but HelpSmith's score of 9.8 suggests a more intuitive interface, making it easier for users to navigate and utilize its features effectively.
Pricing
Entry-Level Pricing
Dr. Explain
Advanced License
350
USD
- Allows create online manuals and help files
- Allows create PDF documents
HelpSmith
HelpSmith Standard Edition
$199.00
1 Seats With One-Time Purchase
HelpSmith Standard includes basic features needed to create help files and manuals.
- Create help files and documents in multiple formats: CHM help, Web Help, Printed Manual, PDF, MS Word, ePub eBook, Markdown
- Banner free output formats
- Easy import from: CHM, DOC, DOCX, RTF, HTML, HHP, TXT, Markdown (the ability to split imported MS Word files into topics).
Free Trial
Dr. Explain
Free Trial is available
HelpSmith
Free Trial is available
Ratings
Meets Requirements
9.0
28
9.8
15
Ease of Use
9.2
29
9.8
15
Ease of Setup
9.4
17
9.9
12
Ease of Admin
9.3
16
10.0
10
Quality of Support
8.4
22
9.1
9
Has the product been a good partner in doing business?
9.1
16
10.0
8
Product Direction (% positive)
8.4
29
10.0
15
Categories
Categories
Shared Categories
Dr. Explain and HelpSmith are categorized as Help Authoring Tool (HAT)
Unique Categories
Dr. Explain has no unique categories
HelpSmith has no unique categories
Reviews
Reviewers' Company Size
Dr. Explain
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HelpSmith
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
30.0%
Information Technology and Services
13.3%
Wireless
3.3%
Wholesale
3.3%
Venture Capital & Private Equity
3.3%
Other
46.7%
Computer Software
43.8%
Information Technology and Services
12.5%
Sports
6.3%
Retail
6.3%
Program Development
6.3%
Other
25.0%
Alternatives
Discussions
Dr. Explain has no discussions with answers
HelpSmith has no discussions with answers
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