Reduce your software costs by 18% overnight

Compare Dr. Explain and HelpSmith

See this
side-by-side comparison of Dr. Explain vs. HelpSmith
based on preference data from user reviews. Dr. Explain rates 4.5/5 stars with 27 reviews. By contrast, HelpSmith rates 4.7/5 stars with 14 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
Add Product
Dr. Explain
Dr. Explain
(27)
4.5 out of 5
Dr. Explain
Answer a few questions to help the Dr. Explain community
Have you used Dr. Explain before?
Yes
HelpSmith
HelpSmith
(14)
4.7 out of 5
HelpSmith
Answer a few questions to help the HelpSmith community
Have you used HelpSmith before?
Yes
Star Rating
Dr. Explain
Dr. Explain
HelpSmith
HelpSmith
Market Segments
Dr. Explain
Dr. Explain
Small-Business (74.1% of reviews)
HelpSmith
HelpSmith
Small-Business (78.6% of reviews)
Entry Level Price
Dr. Explain
Dr. Explain
450 USD
HelpSmith
HelpSmith
$199 USD per license

Dr. Explain vs HelpSmith

When assessing the two solutions, reviewers found HelpSmith easier to use, set up, and administer. Reviewers also preferred doing business with HelpSmith overall.

  • Reviewers felt that HelpSmith meets the needs of their business better than Dr. Explain.
  • When comparing quality of ongoing product support, reviewers felt that HelpSmith is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of HelpSmith over Dr. Explain.
Categories
Shared Categories
Dr. Explain
Dr. Explain
HelpSmith
HelpSmith
Dr. Explain and HelpSmith are categorized as Help Authoring Tool (HAT)
Unique Categories
Dr. Explain
Dr. Explain has no unique categories
HelpSmith
HelpSmith has no unique categories
Pricing
Dr. Explain
Dr. Explain Pricing
Ultima License
450USD
Advanced License
350USD
Regular License
250USD
Free Trial
HelpSmith
HelpSmith Pricing
HelpSmith Standard Edition
$199 USDper license
HelpSmith Professional Edition
$299 USDper license
Free Trial
Ask a Question

Have questions for Dr. Explain and HelpSmith?

Start a private conversation.
Ratings
Meets Requirements
Dr. Explain
Dr. Explain
8.9
Responses: 25
HelpSmith
HelpSmith
9.9
Responses: 13
Ease of Use
Dr. Explain
Dr. Explain
9.1
Responses: 26
HelpSmith
HelpSmith
9.9
Responses: 13
Ease of Setup
Dr. Explain
Dr. Explain
9.3
Responses: 15
HelpSmith
HelpSmith
10.0
Responses: 10
Ease of Admin
Dr. Explain
Dr. Explain
9.3
Responses: 14
HelpSmith
HelpSmith
10.0
Responses: 10
Quality of Support
Dr. Explain
Dr. Explain
8.3
Responses: 20
HelpSmith
HelpSmith
9.0
Responses: 8
Ease of Doing Business With
Dr. Explain
Dr. Explain
8.9
Responses: 14
HelpSmith
HelpSmith
10.0
Responses: 8
Product Direction (% positive)
Dr. Explain
Dr. Explain
8.2
Responses: 26
HelpSmith
HelpSmith
10.0
Responses: 13
Reviewers' Company Size
Reviewers of both Dr. Explain and HelpSmith were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Dr. Explain
Dr. Explain
74.1%
HelpSmith
HelpSmith
78.6%
Mid-Market
(51-1000 emp.)
Dr. Explain
Dr. Explain
25.9%
HelpSmith
HelpSmith
21.4%
Enterprise
(> 1000 emp.)
Dr. Explain
Dr. Explain
0%
HelpSmith
HelpSmith
0%
Reviewers' Industry
Dr. Explain
Dr. Explain Industry
Computer Software
25.9%
Information Technology and Services
14.8%
Wireless
3.7%
Wholesale
3.7%
Telecommunications
3.7%
Other
48.1%
HelpSmith
HelpSmith Industry
Computer Software
35.7%
Information Technology and Services
14.3%
Sports
7.1%
Retail
7.1%
Program Development
7.1%
Other
28.6%
Reviews
Most Helpful Favorable Review
Dr. Explain
Victor W.
Industry Analyst / Tech Writer in Computer Software

Help file production is very fast and high quality. Well-chosen default settings mean that I can get a technical document produced quickly, yet it permits deep access for customizations of document appearance, styles, etc. One of the exciting aspects of...

HelpSmith
G
User in Program Development

I like the possibility to generate several document types (chm, pdf, etc) from a single file.

Most Helpful Critical Review
Dr. Explain
GI
User in Internet

difficulty exporting not the same shortcuts i knew.

HelpSmith
Roberto G.
Consultant in Computer Software

the context tool could export in addition to the code along the topic title

Discussions
Dr. Explain
Dr. Explain Discussions
Monty the Mongoose crying
Dr. Explain has no discussions with answers
HelpSmith
HelpSmith Discussions
Monty the Mongoose crying
HelpSmith has no discussions with answers
Screenshots
Dr. Explain
Dr. Explain Screenshots
Ask Dr. Explain a QuestionContact Dr. ExplainAsk HelpSmith a QuestionContact HelpSmith
Need help?
I can help.
Kate
Learning about Business Software?
Ask the community