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Compare Dovetail and User Interviews 
Featured Products
At a Glance
Market Segments
Mid-Market (45.6% of reviews)
Small-Business (52.5% of reviews)
Entry-Level Pricing
Free
$49.00
Dovetail
Star Rating
(164)4.5 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 3 pricing plansUser Interviews
Star Rating
(1,045)4.6 out of 5
Market Segments
Small-Business (52.5% of reviews)
Pros & Cons
Entry-Level Pricing
$49.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that User Interviews excels in user satisfaction, boasting a significantly higher G2 Score compared to Dovetail. Users appreciate the platform's intuitive interface and responsive customer support, making it a reliable choice for conducting user research.
- Users say that the setup process for User Interviews is straightforward, with many highlighting its simple and user-friendly UI. This ease of onboarding contrasts with Dovetail, where some users have noted a steeper learning curve despite its powerful features.
- Reviewers mention that Dovetail shines in its ability to streamline the process of extracting insights from user interviews. The platform's AI-driven summarization and automated highlights are particularly praised, allowing users to save time and focus on analysis rather than transcription.
- According to verified reviews, User Interviews has a larger volume of feedback, with 680 total reviews compared to Dovetail's 162. This suggests a broader user base and more diverse experiences, reinforcing the reliability of User Interviews as a well-regarded tool in the user research space.
- Users highlight that while Dovetail offers strong collaboration features, such as automated insights extraction, User Interviews is often preferred for its ease of use and ability to quickly connect researchers with participants, making it a go-to for smaller businesses.
- Reviewers note that both platforms provide solid support, but Dovetail edges out slightly in quality of support ratings. However, User Interviews users appreciate the immediate response times from customer service, which can be crucial for urgent research needs.
Pricing
Entry-Level Pricing
Dovetail
Free
Free
Uncover insights fast in video calls, support tickets, docs, and more
- One project
- One channel
- Unlimited users
User Interviews
Recruit Pay As You Go
$49.00
For teams doing occasional research.
- Access to 5 million+ participants
- Rich targeting & screening
- Scheduling automation
Free Trial
Dovetail
Free Trial is available
User Interviews
Free Trial is available
Ratings
Meets Requirements
8.6
133
8.9
573
Ease of Use
8.6
144
9.0
592
Ease of Setup
8.7
111
8.6
209
Ease of Admin
9.2
44
9.0
114
Quality of Support
9.3
85
9.1
527
Has the product been a good partner in doing business?
9.1
43
9.1
114
Product Direction (% positive)
8.4
129
9.3
588
Features by Category
User Response Methods
Feature Not Available
7.5
225
|
Verified
Feature Not Available
6.2
195
Feature Not Available
8.2
224
Feature Not Available
5.9
192
Feature Not Available
6.6
203
Participant Selection
Feature Not Available
6.9
197
Feature Not Available
4.9
48
Feature Not Available
6.0
188
Feature Not Available
8.1
217
|
Verified
Insights
7.6
39
6.7
189
|
Verified
7.9
39
6.9
198
|
Verified
8.2
40
6.8
197
|
Verified
Generative AI
7.1
32
5.0
75
Content Management
8.2
51
Not enough data
8.5
52
Not enough data
8.2
52
Not enough data
Content Discovery
8.1
53
Not enough data
7.4
52
Not enough data
7.9
49
Not enough data
6.3
46
Not enough data
8.1
50
Not enough data
6.8
47
Not enough data
Generative AI
6.4
44
Not enough data
7.6
45
Not enough data
Strategy and Innovation Roadmapping ToolsHide 6 FeaturesShow 6 Features
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Execution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Roadmapping
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Source
5.5
16
Not enough data
4.7
15
Not enough data
4.5
16
Not enough data
3.9
15
Not enough data
4.5
14
Not enough data
Feedback Management
8.8
18
Not enough data
8.8
18
Not enough data
8.7
18
Not enough data
8.0
18
Not enough data
Insights
5.1
17
Not enough data
8.0
17
Not enough data
6.1
16
Not enough data
Agentic AI - Demo Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compatibility
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI powered search - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compatibility - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice
5.0
24
Not enough data
7.2
27
Not enough data
Transcription
7.0
30
Not enough data
7.6
26
Not enough data
6.9
27
Not enough data
7.0
28
Not enough data
Editing
8.2
26
Not enough data
6.2
23
Not enough data
7.6
25
Not enough data
4.8
23
Not enough data
Integration
7.9
23
Not enough data
5.9
21
Not enough data
7.1
21
Not enough data
4.8
21
Not enough data
6.6
20
Not enough data
Agentic AI - Transcription
5.7
5
Not enough data
6.0
5
Not enough data
5.3
5
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
9.3
5
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
8.3
97
Not enough data
8.6
95
Not enough data
8.6
90
Not enough data
Functionality
6.5
88
Not enough data
8.8
98
Not enough data
8.5
93
Not enough data
7.1
82
Not enough data
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
8.3
180
Not enough data
8.5
227
Not enough data
8.2
171
Not enough data
8.6
189
Survey Customization
Not enough data
7.7
161
Not enough data
8.0
162
Not enough data
7.9
166
Not enough data
Feature Not Available
Survey Insights
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
148
Not enough data
8.5
163
Agentic AI - Survey
Not enough data
5.2
10
Not enough data
6.2
10
Not enough data
7.2
10
Setup
7.5
16
Not enough data
7.0
16
Not enough data
8.6
15
Not enough data
Data
8.2
15
Not enough data
5.9
16
Not enough data
Analysis
6.2
14
Not enough data
5.1
14
Not enough data
6.7
14
Not enough data
6.7
15
Not enough data
5.1
16
Not enough data
6.4
13
Not enough data
5.4
13
Not enough data
Customization
5.1
13
Not enough data
4.5
13
Not enough data
5.0
13
Not enough data
Generative AI
5.7
16
Not enough data
6.8
17
Not enough data
Categories
Categories
Shared Categories
Dovetail and User Interviews are categorized as User Research
Reviews
Reviewers' Company Size
Dovetail
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
User Interviews
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.5%
Information Technology and Services
19.4%
Marketing and Advertising
5.6%
Financial Services
5.6%
Research
4.4%
Other
42.5%
Information Technology and Services
10.9%
Computer Software
9.6%
Market Research
8.4%
Financial Services
5.5%
Research
4.6%
Other
60.9%
Discussions
How can I make notes public
2 Comments
BA
Dovetail only supports making *insights* public, unfortunately it doesn't support making *notes* public. So the only two ways to tackle this are to either...Read more
Dovetail has no more discussions with answers
How many user interviews should you do?
2 Comments
ID
as many as your knowledge/data set would benefitRead more
What do user interviews pay?
2 Comments
CM
As mentioned in the previous comment the pay is typically done via a choice of literary hundreds of gift card options. Some studies, although rare will lay...Read more
Why is Amazon credit the main form of payment?
1 Comment
UM
We now offer many options beyond Amazon Gift Cards! Check it out https://www.userinterviews.com/support/incentive-payments :)Read more
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