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Compare Dotdigital and Twilio SendGrid Email API 
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At a Glance
Market Segments
Mid-Market (45.5% of reviews)
Small-Business (68.6% of reviews)
Entry-Level Pricing
Contact Us
$14.95 to $29.95 per month
Dotdigital
Star Rating
(1,112)4.4 out of 5
Market Segments
Mid-Market (45.5% of reviews)
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansTwilio SendGrid Email API
Star Rating
(359)4.0 out of 5
Market Segments
Small-Business (68.6% of reviews)
Entry-Level Pricing
$14.95 to $29.95 per month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dotdigital excels in "Quality of Support" with a score of 8.8, while Twilio SendGrid Email API falls behind at 7.6. Reviewers mention that Dotdigital's support team is responsive and helpful, making it a preferred choice for businesses needing reliable assistance.
- Reviewers mention that Dotdigital offers superior "Building and Personalizing Emails" capabilities with a score of 8.9 compared to Twilio SendGrid's 8.0. Users on G2 appreciate Dotdigital's intuitive email builder and personalization features, which allow for more engaging campaigns.
- Users say that Twilio SendGrid Email API shines in "Mail Send API" functionality, scoring 9.3, while Dotdigital's API capabilities are rated lower at 7.5. Reviewers highlight Twilio's robust API as a key feature for developers looking for seamless integration with their applications.
- G2 users report that Dotdigital's "Email Segmentation" feature is highly rated at 8.7, whereas Twilio SendGrid's is slightly lower at 8.2. Users mention that Dotdigital's segmentation tools allow for more targeted marketing efforts, enhancing campaign effectiveness.
- Reviewers mention that Twilio SendGrid Email API has a more affordable entry-level price starting at $14.95 per month, making it a more accessible option for small businesses compared to Dotdigital, which requires potential customers to contact for pricing.
- Users on G2 report that Dotdigital's "Automated Email Responses" feature is rated 8.5, indicating strong performance in automating customer interactions, while Twilio SendGrid's automation capabilities are not as highly rated, suggesting a potential area for improvement.
Pricing
Entry-Level Pricing
Dotdigital
Email & SMS
Contact Us
For marketing teams with a need for basic multi-channel marketing automation.
- Single customer view (30 days)
- Email & SMS marketing
- Transactional email & SMS
Twilio SendGrid Email API
ESSENTIALS (40K, 100K Packages)
$14.95 to $29.95
per month
Two packages to meet your mail sending needs
- Easy to Use APIs and Webhooks
- Detailed Analytics and Reporting
- DKIM Customization
Free Trial
Dotdigital
Free Trial is available
Twilio SendGrid Email API
Free Trial is available
Ratings
Meets Requirements
8.6
942
8.5
310
Ease of Use
8.7
953
8.2
312
Ease of Setup
8.1
499
8.2
174
Ease of Admin
8.4
373
8.2
173
Quality of Support
8.9
923
7.5
248
Has the product been a good partner in doing business?
8.7
373
7.8
162
Product Direction (% positive)
8.9
928
7.2
297
Features by Category
Email Marketing
8.6
118
Not enough data
8.3
120
Not enough data
9.1
115
Not enough data
8.7
121
Not enough data
9.1
118
Not enough data
8.5
116
Not enough data
8.2
101
Not enough data
9.2
45
Not enough data
8.4
42
Not enough data
Reporting & Analytics
8.2
98
|
Verified
Not enough data
8.6
113
Not enough data
Generative AI
7.3
26
Not enough data
7.2
24
Not enough data
Agentic AI - Email Marketing
6.9
24
Not enough data
7.2
24
Not enough data
7.2
24
Not enough data
7.5
23
Not enough data
7.4
23
Not enough data
Integration
8.4
79
Not enough data
7.8
69
Not enough data
7.5
67
Not enough data
7.8
44
Not enough data
7.2
43
Not enough data
7.6
42
Not enough data
Email Marketing
8.9
553
|
Verified
Not enough data
9.1
544
|
Verified
Not enough data
8.8
534
|
Verified
Not enough data
8.6
504
|
Verified
Not enough data
Online Marketing
8.0
448
|
Verified
Not enough data
8.3
485
|
Verified
Not enough data
8.3
477
|
Verified
Not enough data
8.3
495
|
Verified
Not enough data
7.8
402
Not enough data
Lead Management
8.1
380
|
Verified
Not enough data
8.1
411
|
Verified
Not enough data
8.7
491
|
Verified
Not enough data
7.8
350
|
Verified
Not enough data
8.0
361
|
Verified
Not enough data
8.0
386
|
Verified
Not enough data
7.8
352
|
Verified
Not enough data
7.8
371
|
Verified
Not enough data
Campaign Management
8.3
441
|
Verified
Not enough data
8.0
360
|
Verified
Not enough data
7.6
325
|
Verified
Not enough data
7.4
318
Not enough data
Social
7.0
303
Not enough data
7.4
322
|
Verified
Not enough data
7.1
315
|
Verified
Not enough data
7.2
305
|
Verified
Not enough data
7.1
294
|
Verified
Not enough data
Reporting & Analytics
8.5
505
|
Verified
Not enough data
8.1
413
|
Verified
Not enough data
7.8
383
|
Verified
Not enough data
7.7
363
|
Verified
Not enough data
7.4
330
Not enough data
Platform
8.0
357
|
Verified
Not enough data
8.2
316
|
Verified
Not enough data
8.7
369
|
Verified
Not enough data
7.6
279
|
Verified
Not enough data
7.6
305
|
Verified
Not enough data
8.8
354
|
Verified
Not enough data
7.8
284
|
Verified
Not enough data
Agentic AI - Marketing Automation
7.7
25
Not enough data
7.9
25
Not enough data
7.5
24
Not enough data
7.7
25
Not enough data
7.6
26
Not enough data
7.4
27
Not enough data
Integration
8.3
365
|
Verified
Not enough data
7.9
351
|
Verified
Not enough data
7.6
312
|
Verified
Not enough data
Administration
8.5
149
7.9
85
7.8
138
7.5
77
7.8
144
8.1
83
8.8
142
8.1
89
Feature Not Available
7.9
97
7.7
128
8.3
100
Integrations
7.4
110
8.9
91
7.4
111
8.7
83
7.6
116
9.3
120
7.7
120
8.3
72
Platform
8.0
123
9.2
86
8.0
123
8.7
70
7.6
114
8.6
74
8.0
122
8.4
116
8.2
134
8.3
109
8.4
137
8.3
121
7.8
114
8.6
87
8.7
137
8.7
126
Diagnosis
7.8
250
8.3
96
7.9
258
8.9
104
8.3
283
8.5
97
8.2
257
8.7
96
Tracking
Feature Not Available
8.9
115
Feature Not Available
8.4
99
8.7
306
8.7
115
Feature Not Available
8.5
107
Feature Not Available
8.4
102
Reporting
8.7
303
8.3
97
8.5
283
8.1
108
Feature Not Available
8.3
93
Feature Not Available
8.0
107
Agentic AI - Email Deliverability
7.7
11
Not enough data
7.8
12
Not enough data
7.9
12
Not enough data
7.8
12
Not enough data
7.5
12
Not enough data
Campaigns
9.3
5
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Agentic AI - Push Notification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Segmentation
9.3
5
Not enough data
9.0
5
Not enough data
Targeting
Not enough data
Not enough data
Not enough data
Not enough data
Triggered Content
Feature Not Available
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
Personalized Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Personalization Engines
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Templates
8.1
274
Not enough data
Feature Not Available
Not enough data
8.0
249
Not enough data
8.4
268
Not enough data
Edit
7.7
246
Not enough data
8.8
282
Not enough data
8.3
263
Not enough data
Logistics
8.4
286
Not enough data
7.8
249
Not enough data
8.1
257
Not enough data
8.2
253
Not enough data
Generative AI
7.3
195
Not enough data
7.2
189
Not enough data
Agentic AI - Email Template Builder
7.5
19
Not enough data
7.5
18
Not enough data
Text Messaging
8.7
59
Not enough data
Feature Not Available
Not enough data
8.4
59
Not enough data
8.0
57
Not enough data
8.4
57
Not enough data
7.3
52
Not enough data
8.5
60
Not enough data
8.2
55
Not enough data
SMS Platform
7.8
58
Not enough data
8.4
58
Not enough data
7.4
48
Not enough data
Feature Not Available
Not enough data
8.0
49
Not enough data
8.5
51
Not enough data
Agentic AI - SMS Marketing
6.3
8
Not enough data
6.5
8
Not enough data
6.9
8
Not enough data
6.5
8
Not enough data
6.7
8
Not enough data
6.5
8
Not enough data
Data Sourcing
8.1
79
Not enough data
8.2
78
Not enough data
8.5
76
Not enough data
8.3
81
Not enough data
Intelligence
8.5
78
Not enough data
7.8
72
Not enough data
7.6
72
Not enough data
Platform Basics
8.7
120
Not enough data
8.6
116
Not enough data
Platform Data
8.3
124
Not enough data
8.0
111
Not enough data
8.2
126
Not enough data
8.1
114
Not enough data
Platform Additional Functionality
8.3
78
Not enough data
8.1
116
Not enough data
7.9
107
Not enough data
Agentic AI - Customer Journey Analytics
6.9
13
Not enough data
6.9
13
Not enough data
6.9
13
Not enough data
7.2
13
Not enough data
Functionality
8.0
191
Not enough data
7.9
169
Not enough data
8.0
174
Not enough data
Support
8.1
192
Not enough data
8.4
182
Not enough data
8.8
202
Not enough data
Page Customization
8.7
86
Not enough data
8.4
82
Not enough data
8.2
78
Not enough data
8.3
61
Not enough data
Page Optimization
Feature Not Available
Not enough data
8.5
77
Not enough data
8.1
70
Not enough data
7.3
64
Not enough data
Integrations
7.7
65
Not enough data
8.3
72
Not enough data
8.0
69
Not enough data
Generative AI
7.4
58
Not enough data
Agentic AI - Landing Page Builders
7.7
8
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Personalization
8.1
15
Not enough data
7.6
15
Not enough data
7.7
15
Not enough data
7.1
15
Not enough data
7.4
14
Not enough data
7.9
14
Not enough data
Analysis
8.2
86
|
Verified
Not enough data
8.6
100
Not enough data
8.0
83
|
Verified
Not enough data
7.9
86
|
Verified
Not enough data
Campaigns
8.3
85
Not enough data
7.7
80
|
Verified
Not enough data
8.0
82
Not enough data
7.7
78
|
Verified
Not enough data
9.1
106
|
Verified
Not enough data
8.8
99
|
Verified
Not enough data
Engagement
7.8
79
|
Verified
Not enough data
Platform
8.4
99
|
Verified
Not enough data
8.2
88
|
Verified
Not enough data
8.3
83
|
Verified
Not enough data
Agentic AI - Mobile Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dotdigital and Twilio SendGrid Email API are categorized as Email Deliverability and Transactional Email
Unique Categories
Dotdigital is categorized as SMS Marketing, Marketing Automation, Customer Data Platform (CDP), Personalization, Email Marketing, Mobile Marketing, Communication Platform as a Service (CPaaS), Email Template Builder, WhatsApp Marketing, Personalization Engines, Customer Journey Analytics, Push Notification, and Landing Page Builders
Twilio SendGrid Email API has no unique categories
Reviews
Reviewers' Company Size
Dotdigital
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio SendGrid Email API
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
11.6%
Marketing and Advertising
7.7%
Non-Profit Organization Management
7.6%
Financial Services
3.6%
Consumer Goods
3.2%
Other
66.2%
Computer Software
18.1%
Information Technology and Services
13.8%
Marketing and Advertising
8.6%
Internet
7.2%
Financial Services
5.5%
Other
46.8%
Alternatives
Discussions
Can dotMailer track attachments?
2 Comments
CL
Yes, if they're added as link or button in email Read more
What's the next big showstopping element or functionality element?
1 Comment
MJ
Hi Christophe,
You can view our public facing roadmap here https://r1.dotdigital-pages.com/p/35E-386/the-engagement-cloud-roadmap
Thanks,
MarkRead more
Can I have a loyalist dot digital trooper t shirt
1 Comment
MJ
Hi Tony, of course and thanks for the great video review. Please send me a message directly at marketing@dotdigital.comRead more
Can I send from more than one domain through SendGrid?
1 Comment
BF
Yes, you can. Here is a more detailed answer from Sendgrid's Docs:...Read more
What is my API Key?
1 Comment
TD
API key is authorization key between two different application or platform. Read more
Twilio SendGrid Email API has no more discussions with answers
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