# DonorSnap vs Neon CRM Comparison --- ## AI Generated Summary - **G2 reviewers report** that Neon CRM excels in providing a comprehensive suite of functionalities, with users highlighting its ability to manage events and access historical information easily for multiple users. This versatility makes it more than just a donor management system, catering to various organizational needs. - **Users say** that DonorSnap offers a straightforward setup process, making it an attractive option for teams looking to quickly establish a solid foundation for their development departments. Reviewers appreciate the intuitive interface and the availability of help videos to get started, which can ease the onboarding experience. - **According to verified reviews** , Neon CRM has a significantly higher overall satisfaction score, indicating that users feel more positively about their experience with the software. This is reflected in the feedback praising its robust support system, which users find particularly helpful during critical times. - **Reviewers mention** that while DonorSnap provides good customer support, Neon CRM's support is often highlighted as a standout feature, with users noting quick and effective assistance when needed. This can be a crucial factor for organizations that rely heavily on timely support. - **G2 reviewers indicate** that Neon CRM's ease of use is rated slightly higher than DonorSnap's, suggesting that users find it more user-friendly overall. This is particularly important for organizations that may not have extensive technical resources, as a more intuitive system can lead to better adoption rates. - **Users report** that while DonorSnap has a strong focus on personalization and reporting capabilities, it may not offer the same depth of features as Neon CRM. This difference can impact organizations looking for a more comprehensive tool to assess donor relationships and manage complex fundraising strategies. | | DonorSnap | Neon CRM | |---|---|---| | **Star Rating** | 4.2 out of 5 | 4.2 out of 5 | | **Total Reviews** | 130 | 432 | | **Largest Market Segment** | Small-Business (91.5% of reviews) | Small-Business (88.9% of reviews) | | **Entry Level Price** | $50.00 | Starting at $99.00 Per Month | --- ## Top Pros & Cons ### DonorSnap Pros: - Access Ease (1 reviews) - Campaign Management (1 reviews) Cons: - Learning Curve (1 reviews) - Not Intuitive (1 reviews) ### Neon CRM Pros: - Ease of Use (56 reviews) - Features (43 reviews) Cons: - Difficult Learning (20 reviews) - Not Intuitive (20 reviews) --- ## Ratings Comparison | Rating | DonorSnap | Neon CRM | |---|---|---| | **Meets Requirements** | 8.3 (122 reviews) | 8.3 (348 reviews) | | **Ease of Use** | 7.8 (122 reviews) | 7.9 (351 reviews) | | **Ease of Setup** | 8.2 (85 reviews) | 7.7 (263 reviews) | | **Ease of Admin** | 8.2 (89 reviews) | 8.3 (247 reviews) | | **Quality of Support** | 8.7 (114 reviews) | 8.2 (336 reviews) | | **Has the product been a good partner in doing business?** | 8.9 (87 reviews) | 8.7 (248 reviews) | | **Product Direction (% positive)** | 8.0 (121 reviews) | 8.6 (328 reviews) | --- ## Pricing ### DonorSnap #### Entry-Level Pricing Plan: Up to 1,000 Contacts Price: $50.00 Description: All features included, unlimited users, unlimited support. Key Features: - QuickBooks Desktop and Online integration - Online Donation Forms - Mass Email and Automation Tools [Browse all 6 editions](https://www.g2.com/products/donorsnap/pricing) #### Free Trial Yes ### Neon CRM #### Entry-Level Pricing Plan: Neon CRM Price: Starting at $99.00 Per Month Description: Get all the donor management, fundraising, and communication tools you need to turn individual data points into personal connections that drive sustainable growth. Key Features: - 360-Degree Constituent Management - Unlimited Users - Unlimited Forms [Browse all 4 editions](https://www.g2.com/products/neon-one-llc-neon-crm/pricing) #### Free Trial No --- ## Features Comparison By Category ### Fundraising | Product | Score | Reviews | |---|---|---| | **DonorSnap** | 8.2/10 | 14 | | **Neon CRM** | 7.8/10 | 174 | #### Administration | Feature | DonorSnap | Neon CRM | |---|---|---| | **Reporting** | 8.5 (11 reviews) | 8.1 (161 reviews) | | **Interaction Tracking** | 8.7 (10 reviews) | 8.1 (138 reviews) | | **Automation** | 7.4 (7 reviews) | 7.7 (147 reviews) | | **Donor Profiles** | 8.7 (9 reviews) | 8.6 (157 reviews) | #### Fundraising | Feature | DonorSnap | Neon CRM | |---|---|---| | **Campaign Management** | 7.7 (5 reviews) | 8.4 (156 reviews) | | **Online Donation Portal** | Not enough data | 8.7 (160 reviews) | | **Event Planning** | Not enough data | 7.4 (144 reviews) | | **Recurring Donations** | Not enough data | 8.6 (156 reviews) | | **Peer-to-peer Fundraising** | Feature Not Available | 6.9 (91 reviews) | | **Mobile Capabilities** | Not enough data | 6.8 (111 reviews) | #### Marketing | Feature | DonorSnap | Neon CRM | |---|---|---| | **Email Marketing** | Not enough data | 7.5 (141 reviews) | | **Direct Mail Tools** | Not enough data | 6.9 (119 reviews) | ### Donor Management | Product | Score | Reviews | |---|---|---| | **DonorSnap** | 8.8/10 | 10 | | **Neon CRM** | 7.8/10 | 196 | #### Administration | Feature | DonorSnap | Neon CRM | |---|---|---| | **User Dashboard** | 8.3 (5 reviews) | 8.3 (182 reviews) | | **Donor Profiles** | 9.2 (8 reviews) | 8.5 (179 reviews) | | **Reporting** | 9.2 (8 reviews) | 8.0 (180 reviews) | | **Templates** | 7.9 (7 reviews) | 7.3 (172 reviews) | | **Customization** | 8.6 (7 reviews) | 7.7 (177 reviews) | #### Donor Management | Feature | DonorSnap | Neon CRM | |---|---|---| | **Moves Management** | Not enough data | 7.1 (142 reviews) | | **Pledge Tracking** | Not enough data | 7.4 (133 reviews) | | **E-Document Storage** | Not enough data | 7.0 (137 reviews) | | **Acknowledgments & Communications** | 9.4 (6 reviews) | 8.4 (174 reviews) | #### Interoperability | Feature | DonorSnap | Neon CRM | |---|---|---| | **Event Tracking** | Not enough data | 7.8 (151 reviews) | | **Gift Tracking** | Not enough data | 8.4 (144 reviews) | | **Fund Accounting** | Not enough data | 7.7 (130 reviews) | ### Nonprofit CRM | Product | Score | Reviews | |---|---|---| | **DonorSnap** | N/A | N/A | | **Neon CRM** | 7.3/10 | 236 | #### Constituent Management | Feature | DonorSnap | Neon CRM | |---|---|---| | **Constituent Profiles** | Not enough data | 8.3 (190 reviews) ✓ Verified | | **Online Portal** | Feature Not Available | 7.7 (171 reviews) ✓ Verified | | **Donor Communications** | Not enough data | 8.1 (192 reviews) ✓ Verified | #### Marketing Automation | Feature | DonorSnap | Neon CRM | |---|---|---| | **Email Marketing** | Not enough data | 7.4 (181 reviews) ✓ Verified | | **Lead Management** | Not enough data | 6.4 (134 reviews) ✓ Verified | | **Campaign Management** | Not enough data | 7.8 (165 reviews) ✓ Verified | | **Marketing ROI Analytics** | Feature Not Available | 6.4 (132 reviews) ✓ Verified | #### Workflow Automation | Feature | DonorSnap | Neon CRM | |---|---|---| | **Donor Prospecting** | Not enough data | 6.3 (143 reviews) ✓ Verified | | **Data Entry** | Not enough data | 8.0 (185 reviews) ✓ Verified | | **Task Delegation** | Not enough data | 6.4 (144 reviews) ✓ Verified | #### Reporting & Analytics | Feature | DonorSnap | Neon CRM | |---|---|---| | **Reporting** | Not enough data | 7.8 (195 reviews) ✓ Verified | | **Dashboards** | Not enough data | 8.1 (180 reviews) ✓ Verified | | **Automated Reports** | Not enough data | 7.4 (164 reviews) ✓ Verified | #### Integrations | Feature | DonorSnap | Neon CRM | |---|---|---| | **Accounting** | Not enough data | 7.2 (151 reviews) ✓ Verified | | **Fundraising** | Not enough data | 8.3 (183 reviews) ✓ Verified | | **Grant Management** | Not enough data | 6.6 (143 reviews) ✓ Verified | | **Sales POS** | Feature Not Available | 6.0 (125 reviews) | #### Agentic AI - Nonprofit CRM | Feature | DonorSnap | Neon CRM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | ### Volunteer Management | Product | Score | Reviews | |---|---|---| | **DonorSnap** | N/A | N/A | | **Neon CRM** | 7.5/10 | 58 | #### Volunteer Management | Feature | DonorSnap | Neon CRM | |---|---|---| | **Opportunity Listings** | Not enough data | 7.2 (42 reviews) | | **Volunteer Tracking** | Not enough data | 7.9 (51 reviews) | | **Volunteer Scheduling** | Not enough data | 7.2 (40 reviews) | | **Volunteer Profiles** | Not enough data | 7.6 (43 reviews) | | **Document Management** | Not enough data | 7.1 (40 reviews) | #### Engagement & Communication Tools | Feature | DonorSnap | Neon CRM | |---|---|---| | **Gamification** | Not enough data | 5.7 (34 reviews) | | **Mass Messaging** | Not enough data | 7.9 (45 reviews) | | **Donation Pages** | Not enough data | 8.4 (50 reviews) | | **Mobile Application** | Not enough data | 6.8 (39 reviews) | #### Administration | Feature | DonorSnap | Neon CRM | |---|---|---| | **CRM Integration** | Not enough data | 8.3 (44 reviews) | | **Dashboards & Analytics** | Not enough data | 8.3 (49 reviews) | ### Professional Association Management | Product | Score | Reviews | |---|---|---| | **DonorSnap** | N/A | N/A | | **Neon CRM** | N/A | N/A | #### Agentic AI - Professional Association Management | Feature | DonorSnap | Neon CRM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | | **Multi-step Planning** | Not enough data | Feature Not Available | | **Cross-system Integration** | Not enough data | Feature Not Available | | **Proactive Assistance** | Not enough data | Feature Not Available | | **Decision Making** | Not enough data | Feature Not Available | #### Membership Management | Feature | DonorSnap | Neon CRM | |---|---|---| | **Member Self‑Service Portal** | Not enough data | Not enough data | | **Member Database** | Not enough data | Not enough data | | **Automated Dues & Renewals** | Not enough data | Not enough data | #### Events & Committees | Feature | DonorSnap | Neon CRM | |---|---|---| | **Committee & Group Management** | Not enough data | Not enough data | | **Event Management & Registration** | Not enough data | Not enough data | | **Calendar & Scheduling Tools** | Not enough data | Not enough data | #### Financial & Operational Tools | Feature | DonorSnap | Neon CRM | |---|---|---| | **Integration With Accounting Tools** | Not enough data | Not enough data | | **Email Marketing & Automated Communications** | Not enough data | Not enough data | | **Online Payments & Invoicing** | Not enough data | Not enough data | | **Reporting & Analytics** | Not enough data | Not enough data | --- ## Categories **Shared Categories (3):** [Donor Management Software](https://www.g2.com/categories/donor-management), [Nonprofit CRM Software](https://www.g2.com/categories/nonprofit-crm), [Fundraising Software](https://www.g2.com/categories/fundraising) **Unique to Neon CRM (3):** [Admission-Based Nonprofit Software](https://www.g2.com/categories/admission-based-nonprofit), [Volunteer Management Software](https://www.g2.com/categories/volunteer-management), [Professional Association Management Software](https://www.g2.com/categories/professional-association-management) --- ## Reviewer Demographics ### By Company Size | Segment | DonorSnap | Neon CRM | |---|---|---| | **Small-Business** | 91.5% | 88.9% | | **Mid-Market** | 7.8% | 9.9% | | **Enterprise** | 0.8% | 1.2% | ### By Industry #### DonorSnap - **Non-Profit Organization Management:** 57.5% - **Fund-Raising:** 5.5% - **Education Management:** 4.7% - **Religious Institutions:** 4.7% - **Individual & Family Services:** 3.1% - **Music:** 3.1% - **Civic & Social Organization:** 2.4% - **Accounting:** 1.6% - **Environmental Services:** 1.6% - **Hospital & Health Care:** 1.6% - **Other:** 14.2% #### Neon CRM - **Non-Profit Organization Management:** 55.5% - **Performing Arts:** 4.0% - **Civic & Social Organization:** 3.5% - **Religious Institutions:** 3.5% - **Fund-Raising:** 2.2% - **Museums and Institutions:** 2.2% - **Education Management:** 2.2% - **Hospital & Health Care:** 2.0% - **Health, Wellness and Fitness:** 1.5% - **Individual & Family Services:** 1.5% - **Other:** 21.9% --- ## Alternatives ### Alternatives to DonorSnap - [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) — 4.6/5 stars (914 reviews) - [DonorPerfect](https://www.g2.com/products/donorperfect/reviews) — 4.4/5 stars (566 reviews) - [Little Green Light](https://www.g2.com/products/little-green-light/reviews) — 4.4/5 stars (63 reviews) - [Blackbaud Raiser's Edge NXT](https://www.g2.com/products/blackbaud-raiser-s-edge-nxt/reviews) — 3.9/5 stars (622 reviews) - [Bonterra Network for Good](https://www.g2.com/products/bonterra-network-for-good/reviews) — 4.6/5 stars (418 reviews) - [DonorDock](https://www.g2.com/products/donordock/reviews) — 4.8/5 stars (152 reviews) - [Givebutter](https://www.g2.com/products/givebutter/reviews) — 4.7/5 stars (2172 reviews) - [Virtuous CRM+](https://www.g2.com/products/virtuous-crm/reviews) — 4.3/5 stars (281 reviews) - [iWave](https://www.g2.com/products/iwave/reviews) — 4.6/5 stars (533 reviews) - [Donorbox](https://www.g2.com/products/donorbox/reviews) — 4.6/5 stars (1501 reviews) ### Alternatives to Neon CRM - [Bonterra EveryAction](https://www.g2.com/products/bonterra-everyaction/reviews) — 4.3/5 stars (283 reviews) - [Virtuous CRM+](https://www.g2.com/products/virtuous-crm/reviews) — 4.3/5 stars (281 reviews) - [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) — 4.6/5 stars (914 reviews) - [Blackbaud Raiser's Edge NXT](https://www.g2.com/products/blackbaud-raiser-s-edge-nxt/reviews) — 3.9/5 stars (622 reviews) - [DonorPerfect](https://www.g2.com/products/donorperfect/reviews) — 4.4/5 stars (566 reviews) - [Givebutter](https://www.g2.com/products/givebutter/reviews) — 4.7/5 stars (2172 reviews) - [Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)](https://www.g2.com/products/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud/reviews) — 4.1/5 stars (87 reviews) - [Little Green Light](https://www.g2.com/products/little-green-light/reviews) — 4.4/5 stars (63 reviews) - [Bonterra Network for Good](https://www.g2.com/products/bonterra-network-for-good/reviews) — 4.6/5 stars (418 reviews) - [Blackbaud eTapestry](https://www.g2.com/products/blackbaud-etapestry/reviews) — 3.3/5 stars (103 reviews) --- ## Top Discussions ### DonorSnap - Title: [What is the best way to use DonorSnap for reaching donors within the program?](https://www.g2.com/discussions/28787-what-is-the-best-way-to-use-donorsnap-for-reaching-donors-within-the-program) — 1 comment > **Top comment:** "The best to use DonorSnap to reach donors would be through a mass email campaign. " - Title: [What does it cost to have your convert our data and load it into DonorSnap?](https://www.g2.com/discussions/conversion-bcf7de57-ff3a-49d4-bd89-9be57e7a1631) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "For most organizations, there is no additional charge to complete your data conversion. However, the answer is dependent upon the data your provide and how..." - Title: [How long does data conversion usually take?](https://www.g2.com/discussions/conversion-93f70fc9-38f9-47a0-b9e8-22793aa5da13) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "We generally quote 5-10 business days but usually average 3-4 days from the time we get all of the data and answers to questions relating to your specific..." - Title: [What systems can you convert data into DonorSnap from?](https://www.g2.com/discussions/conversion) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "The most common data we see from customers is Excel, Quickbooks, eTapestry, DonorPerfect, Giftworks, Access and Raisers Edge. However we have also converted..." ### Neon CRM - Title: [How do I take a screenshot of my login](https://www.g2.com/discussions/how-do-i-take-a-screenshot-of-my-login) — 1 comment, 1 upvote > **Top comment:** "Yes, Tristan is right! You can respond to comments from within the platform. https://slopeunblocked.co" - Title: [Is there a way to run a report so that every gift that has been made in a specific campaign can be listed with the total amount, instead of individual gifts listed?](https://www.g2.com/discussions/51451-is-there-a-way-to-run-a-report-so-that-every-gift-that-has-been-made-in-a-specific-campaign-can-be-listed-with-the-total-amount-instead-of-individual-gifts-listed) — 1 comment, 1 upvote > **Top comment:** "Hi Jessica! Thanks for your question. Here's the link to our support guide to reporting, where you'll find the answer..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/donorsnap-vs-neon-one-llc-neon-crm)