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Compare DokuWiki and ProProfs Knowledge Base Software 
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At a Glance
Market Segments
Small-Business (75.0% of reviews)
Mid-Market (46.7% of reviews)
Entry-Level Pricing
No pricing available
$1,080.00 Per Year
DokuWiki
Star Rating
(12)3.9 out of 5
Market Segments
Small-Business (75.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about DokuWikiProProfs Knowledge Base Software
Star Rating
(30)4.6 out of 5
Market Segments
Mid-Market (46.7% of reviews)
Entry-Level Pricing
$1,080.00 Per Year
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ProProfs Knowledge Base Software excels in "Ease of Use" with a score of 9.5, making it highly intuitive for new users, while DokuWiki, with a score of 8.5, is noted for having a steeper learning curve, particularly for those unfamiliar with wiki-style interfaces.
- Reviewers mention that ProProfs offers superior "Quality of Support" with a score of 9.3, highlighting responsive customer service and helpful resources, whereas DokuWiki's support, rated at 7.2, is often described as lacking in timely assistance and comprehensive documentation.
- G2 users indicate that ProProfs shines in "Knowledge Base" features, scoring 9.4, particularly for its "Searchable Articles" and "Q & A" functionalities, which enhance user engagement. In contrast, DokuWiki, with a score of 8.3 for Q & A, is seen as less effective in fostering community interaction.
- Users on G2 report that ProProfs' "Versioning and Version History" feature, rated at 9.2, allows for easy tracking of changes, which is crucial for maintaining content accuracy. DokuWiki, while functional, does not provide the same level of user-friendly version control, leading to potential confusion among users.
- Reviewers mention that ProProfs' "Advanced Search" capabilities, rated at 9.3, significantly enhance the user experience by allowing quick access to information, while DokuWiki's search functionality, rated at 8.6, is often described as less efficient, making it harder for users to find specific content.
- Users say that ProProfs' "Content Management" features, particularly its "Templates" and "Content Creation" tools, are highly praised for their ease of use and flexibility, scoring 8.3. DokuWiki, while offering similar features, is noted for being less user-friendly, which can hinder productivity for teams looking to create and manage content efficiently.
Pricing
Entry-Level Pricing
DokuWiki
No pricing availableProProfs Knowledge Base Software
ESSENTIALS
$1,080.00
Per Year
Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.)
- Authors & Users - 3
- Public Views - Unlimited
- Pages - 500
Free Trial
DokuWiki
No trial information availableProProfs Knowledge Base Software
No trial information availableRatings
Meets Requirements
8.8
8
9.2
22
Ease of Use
8.5
8
9.5
22
Ease of Setup
8.3
5
8.9
11
Ease of Admin
8.3
5
9.0
10
Quality of Support
7.2
6
9.3
21
Has the product been a good partner in doing business?
Not enough data
8.8
10
Product Direction (% positive)
10.0
8
9.4
19
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Knowledge Pages
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Dissemination
Not enough data
8.9
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.4
9
Not enough data
8.8
8
Not enough data
7.1
7
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management and Discovery - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Office Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
DokuWiki and ProProfs Knowledge Base Software are categorized as Knowledge Base
Unique Categories
DokuWiki has no unique categories
ProProfs Knowledge Base Software is categorized as Contact Center Knowledge Base, Google Workspace Office Tools, Help Authoring Tool (HAT), Customer Self-Service, and IT Documentation
Reviews
Reviewers' Company Size
DokuWiki
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ProProfs Knowledge Base Software
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
25.0%
Computer Software
16.7%
Banking
16.7%
Law Practice
8.3%
Construction
8.3%
Other
25.0%
Information Technology and Services
20.0%
Marketing and Advertising
16.7%
Computer Software
16.7%
Education Management
6.7%
Textiles
3.3%
Other
36.7%
Discussions
DokuWiki has no discussions with answers
How many help sites can I create?
1 Comment
Official Response from ProProfs Knowledge Base Software
You can create multiple unlimited help sites in an account regardless of the plan you choose.Read more
Can I create a branded site?
1 Comment
Official Response from ProProfs Knowledge Base Software
Absolutely, ProProfs is a fully customizable tool & you can modify the entire interface to match your branding. Changing color themes, adding your logo,...Read more
Can I create a private knowledgebase?
1 Comment
Official Response from ProProfs Knowledge Base Software
Yes, you can create & manage usernames & passwords for every staff user by creating a private knowledge base. You can restrict public users from accessing...Read more
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