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At a Glance
Market Segments
Mid-Market (42.9% of reviews)
Mid-Market (73.9% of reviews)
Entry-Level Pricing
Contact Vendor for Pricing
No pricing available
DocuWare
Star Rating
(246)4.4 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Entry-Level Pricing
Contact Vendor for Pricing
Free Trial is available
Learn more about DocuWareSoftdocs
Star Rating
(24)4.7 out of 5
Market Segments
Mid-Market (73.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SoftdocsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that DocuWare excels in its Document Management capabilities, particularly with a high rating of 9.6 for Document Processing, while Softdocs Etrieve, although strong, has a lower rating of 8.6 in this area. Reviewers mention that DocuWare's File Type Support is particularly robust, allowing for a wide variety of document formats.
- Reviewers mention that Softdocs Etrieve shines in Quality of Support, achieving a remarkable score of 9.8 compared to DocuWare's 8.9. Users on G2 appreciate the responsiveness and helpfulness of the support team, which enhances their overall experience.
- Users say that DocuWare's Ease of Setup is rated at 7.9, which some find challenging, while Softdocs Etrieve scores higher at 8.5. Reviewers mention that the setup process for Etrieve is more intuitive, making it easier for new users to get started.
- G2 users report that Softdocs Etrieve offers superior Customization options, with a score of 9.5 for Custom Fields and 9.2 for Conditional Logic, compared to DocuWare's 8.9 and 8.5 respectively. Users appreciate the flexibility to tailor the software to their specific needs.
- Reviewers mention that DocuWare's Search functionality is exceptional, scoring 9.6, which allows users to quickly locate documents. In contrast, Softdocs Etrieve's search capabilities, while good, are rated lower at 8.8, leading some users to prefer DocuWare for document retrieval tasks.
- Users on G2 report that Softdocs Etrieve has a more user-friendly Mobile App, scoring 8.8, compared to DocuWare's 8.9. However, reviewers mention that the overall mobile experience with Etrieve feels more seamless, particularly for on-the-go document management.
Pricing
Entry-Level Pricing
Softdocs
No pricing availableFree Trial
DocuWare
Free Trial is available
Softdocs
No trial information availableRatings
Meets Requirements
9.0
214
9.5
14
Ease of Use
8.8
216
9.0
15
Ease of Setup
7.8
80
8.5
10
Ease of Admin
8.2
64
9.1
9
Quality of Support
8.9
206
9.8
14
Has the product been a good partner in doing business?
9.0
64
9.8
9
Product Direction (% positive)
9.5
213
9.1
13
Features by Category
Signature Process
Not enough data
8.1
6
Not enough data
Feature Not Available
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
7.3
5
Not enough data
Not enough data
Agentic AI - E-Signature
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and Scalability
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
8.3
5
File Management
8.2
11
Not enough data
9.1
11
Not enough data
9.4
11
Not enough data
9.5
11
Not enough data
8.8
11
Not enough data
Agentic AI - Cloud Content Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration
9.5
10
Not enough data
9.4
11
Not enough data
8.0
11
Not enough data
9.0
10
Not enough data
Administration
9.3
10
Not enough data
9.2
10
Not enough data
7.0
10
Not enough data
8.2
10
Not enough data
8.3
10
Not enough data
9.3
10
Not enough data
Platform
8.8
12
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.3
12
Not enough data
Edit
9.1
21
7.0
5
8.4
20
Not enough data
8.4
19
Not enough data
8.2
19
Not enough data
Logistics
9.1
23
9.7
5
8.8
22
9.3
5
8.9
21
Not enough data
9.7
21
8.6
6
9.2
21
9.4
6
Setup
8.2
19
9.2
6
8.4
19
9.1
9
7.8
19
8.9
6
8.4
19
9.2
8
Management
8.1
19
8.3
7
8.3
19
Feature Not Available
8.2
19
8.6
7
Generative AI
7.6
16
Not enough data
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Invoice Management
9.3
95
|
Verified
Not enough data
8.2
12
Not enough data
9.2
95
|
Verified
Not enough data
Invoice Processing
9.0
92
|
Verified
Not enough data
8.8
86
|
Verified
Not enough data
9.1
91
|
Verified
Not enough data
8.6
20
Not enough data
Analytics
9.1
89
|
Verified
Not enough data
Feature Not Available
Not enough data
9.2
86
|
Verified
Not enough data
Integration
9.0
91
|
Verified
Not enough data
8.9
87
|
Verified
Not enough data
9.0
89
|
Verified
Not enough data
Risk
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Recovery
Feature Not Available
Not enough data
7.9
11
Not enough data
Audit
9.0
12
Not enough data
Feature Not Available
Not enough data
9.3
9
Not enough data
9.6
14
Not enough data
Fraud
Feature Not Available
Not enough data
8.9
11
Not enough data
Feature Not Available
Not enough data
Agentic AI - AP Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operating System
9.1
15
Not enough data
7.1
14
Not enough data
6.7
13
Not enough data
Document Processing
9.4
15
Not enough data
9.0
14
Not enough data
8.5
14
Not enough data
8.7
14
Not enough data
8.7
14
Not enough data
Platform Additional Functionality
8.8
14
Not enough data
8.8
14
Not enough data
7.9
15
Not enough data
Agentic AI - OCR
Not enough data
Not enough data
Customization
9.0
10
9.5
7
8.5
10
9.2
6
9.3
10
9.3
5
9.0
10
9.4
6
Additional Functionality
9.1
11
9.2
6
6.3
10
Feature Not Available
9.4
11
9.3
7
7.3
10
Not enough data
8.6
11
Not enough data
Data Management
Not enough data
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Dashboards
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration
7.3
5
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Data Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Extraction
Not enough data
Not enough data
Not enough data
Not enough data
Data Validation
Not enough data
Not enough data
Workflow Automation
Not enough data
Not enough data
Not enough data
Not enough data
Document Management
Not enough data
Not enough data
Not enough data
Not enough data
Machine Learning
Not enough data
Not enough data
Natural Language Processing
Not enough data
Not enough data
Semantic Analysis
Not enough data
Not enough data
Data Integration
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Content Management (ECM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
File Management
9.1
147
Not enough data
8.8
140
Not enough data
8.9
141
Not enough data
8.9
139
Feature Not Available
8.8
138
Not enough data
8.6
137
Not enough data
9.0
129
8.3
5
8.6
132
Not enough data
8.7
125
Not enough data
8.8
148
Not enough data
8.8
142
Not enough data
8.8
124
Not enough data
Workflow
9.0
138
8.7
5
8.9
133
Not enough data
8.7
135
Not enough data
8.8
144
9.0
5
8.8
131
Feature Not Available
Platform
9.0
127
Not enough data
8.8
148
Not enough data
8.6
136
Not enough data
8.9
138
Not enough data
8.7
128
Not enough data
Agentic AI - Onboarding
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
9.1
79
Not enough data
9.2
80
Not enough data
9.2
80
Not enough data
Feature Not Available
Not enough data
8.8
79
Not enough data
8.9
80
Not enough data
Platform Additional Functionality
Feature Not Available
Not enough data
9.0
79
Not enough data
Feature Not Available
Not enough data
9.1
80
Not enough data
9.0
79
Not enough data
Platform Data
Feature Not Available
Not enough data
8.8
79
Not enough data
9.0
80
Not enough data
Platform
8.4
22
Not enough data
8.4
19
Not enough data
8.9
12
Not enough data
9.3
25
Not enough data
8.7
25
Not enough data
8.7
17
Not enough data
7.5
14
Not enough data
7.5
17
Not enough data
Recruiting and Onboarding
8.8
78
Not enough data
9.2
79
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Categories
Categories
Shared Categories
DocuWare and Softdocs are categorized as Workflow Management, Document Scanning, Online Form Builder, Enterprise Content Management (ECM), and Document Management
Unique Categories
DocuWare is categorized as Engineering Document Management, AP Automation, OCR, Onboarding, Cloud Content Collaboration, and Intelligent Document Processing (IDP)
Softdocs is categorized as E-Signature
Reviews
Reviewers' Company Size
DocuWare
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Softdocs
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.0%
Pharmaceuticals
8.6%
Management Consulting
3.4%
Insurance
3.4%
Construction
3.4%
Other
72.1%
Higher Education
69.6%
Education Management
26.1%
Primary/Secondary Education
4.3%
‐
‐
Other
0.0%
Discussions
Does DocuWare integrate with other applications and hardware?
2 Comments
Official Response from DocuWare
Yes. DocuWare offers pre-built integration connectors for SAP, Outlook, SharePoint and others. In addition, our Smart Connect product enables content access...Read more
Is DocuWare secure?
2 Comments
Official Response from DocuWare
Yes. The system provides robust security at the document and information level, including tight control over user and admin rights. At the system level, all...Read more
What are the primary business benefits of DocuWare?
2 Comments
Official Response from DocuWare
From our many conversations with customers, we’ve identified three strategic benefits common to almost all:
1. Taking big steps in digital...Read more
Softdocs has no discussions with answers
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