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Compare DocuSign Identify and Entrust IDV, formerly Onfido 
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At a Glance
Market Segments
Small-Business (50.0% of reviews)
Mid-Market (63.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
DocuSign Identify
Star Rating
(10)4.7 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about DocuSign IdentifyEntrust IDV, formerly Onfido
Star Rating
(109)4.4 out of 5
Market Segments
Mid-Market (63.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Entrust IDV, formerly OnfidoSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Onfido excels in ease of use with a score of 8.9, making the identity verification process straightforward and user-friendly. Users appreciate the intuitive interface and seamless integration with existing systems.
- Users report that DocuSign Identify, while slightly lower in ease of use at 7.7, offers robust features for electronic signatures and document management, which many find essential for their business operations.
- Reviewers mention that Onfido has a strong performance in customer support, scoring 8.4, with many users highlighting the responsiveness and helpfulness of the support team when issues arise.
- G2 users indicate that DocuSign Identify has a solid reputation for product direction, scoring 7.7, but some users feel that it could benefit from more frequent updates and feature enhancements compared to Onfido's score of 8.8.
- Users on G2 report that Onfido is particularly strong in meeting requirements with a score of 8.8, as it effectively addresses various compliance needs, which is crucial for businesses in regulated industries.
- Reviewers mention that while Onfido has a larger market segment focus on mid-market businesses (63.5% of reviews), DocuSign Identify caters more to small businesses (50.0% of reviews), which may influence the choice depending on the size and needs of the organization.
Pricing
Entry-Level Pricing
DocuSign Identify
No pricing availableEntrust IDV, formerly Onfido
No pricing availableFree Trial
DocuSign Identify
No trial information availableEntrust IDV, formerly Onfido
Free Trial is available
Ratings
Meets Requirements
8.7
5
8.8
96
Ease of Use
7.7
5
8.8
96
Ease of Setup
Not enough data
8.4
61
Ease of Admin
Not enough data
8.9
60
Quality of Support
8.0
5
8.4
96
Has the product been a good partner in doing business?
Not enough data
8.8
61
Product Direction (% positive)
7.7
5
8.7
91
Features by Category
Detection
Not enough data
Feature Not Available
Not enough data
7.6
28
Not enough data
Feature Not Available
Not enough data
7.8
32
Analysis
Not enough data
8.6
37
Not enough data
8.6
35
Not enough data
7.7
37
Administration
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.3
28
Agentic AI - Fraud Detection
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Feature Not Available
Not enough data
8.9
36
Not enough data
7.9
33
Not enough data
8.5
38
Administration
Not enough data
8.4
33
Not enough data
8.1
35
Not enough data
9.0
39
Functionalities
Not enough data
8.3
27
Not enough data
9.0
28
Not enough data
Feature Not Available
Not enough data
8.4
29
Not enough data
Feature Not Available
Not enough data
8.7
31
Generative AI
Not enough data
Feature Not Available
Fraud Detection
Not enough data
8.6
27
Not enough data
8.0
23
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
23
Compliance
Not enough data
9.0
24
Not enough data
8.6
25
Not enough data
Feature Not Available
Monitoring
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Reporting
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
25
Generative AI - Anti Money Laundering
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Anti Money Laundering
Not enough data
Not enough data
Not enough data
Not enough data
Identity Verification Functions - Identity Verification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk & Fraud Prevention - Identity Verification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance & Governance - Identity Verification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intelligence
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
16
Detection
Not enough data
8.5
16
Not enough data
7.8
16
Not enough data
8.5
14
Response
Not enough data
7.4
15
Not enough data
8.6
16
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
DocuSign Identify and Entrust IDV, formerly Onfido are categorized as Identity Verification
Unique Categories
DocuSign Identify has no unique categories
Entrust IDV, formerly Onfido is categorized as Age Verification, Biometric Authentication, Fraud Detection, E-commerce Fraud Protection, and Anti-Money Laundering (AML)
Reviews
Reviewers' Company Size
DocuSign Identify
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Entrust IDV, formerly Onfido
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Professional Training & Coaching
20.0%
Real Estate
10.0%
Primary/Secondary Education
10.0%
Logistics and Supply Chain
10.0%
Food Production
10.0%
Other
40.0%
Financial Services
47.2%
Banking
13.0%
Gambling & Casinos
5.6%
Leisure, Travel & Tourism
3.7%
Information Technology and Services
3.7%
Other
26.9%
Discussions
DocuSign Identify has no discussions with answers
What is Onfido used for?
2 Comments
Official Response from Entrust IDV, formerly Onfido
Onfido makes it easy for people to access services by digitally verifying them using our Real Identity Platform. We help businesses to tailor verification...Read more
Entrust IDV, formerly Onfido has no more discussions with answers
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