# Document360, Zoho Desk, ProProfs Knowledge Base Software vs Freshdesk Comparison

| | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.4 out of 5 | 4.6 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 512 | 7,573 | 30 | 3,739 | 
| **Largest Market Segment** | Mid-Market (47.8% of reviews) | Small-Business (72.8% of reviews) | Mid-Market (46.7% of reviews) | Small-Business (48.7% of reviews) | 
| **Entry Level Price** | Contact Us 5 Team Accounts (billed annually) | $0.00 | $1,080.00 Per Year | $19.00 1 User per month billed annually Per Month | 

---
## Top Pros & Cons

### Document360

Pros:
- Ease of Use (46 reviews)
- Features (31 reviews)

Cons:
- Missing Features (11 reviews)
- Editing Difficulties (10 reviews)

### Zoho Desk

Pros:
- Ease of Use (710 reviews)
- Features (517 reviews)

Cons:
- Learning Curve (329 reviews)
- Steep Learning Curve (233 reviews)

### ProProfs Knowledge Base Software

**Not enough data**

### Freshdesk

Pros:
- Ease of Use (352 reviews)
- Features (237 reviews)

Cons:
- Missing Features (115 reviews)
- Ticketing Issues (93 reviews)

---
## Ratings Comparison
| Rating | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
  | **Meets Requirements** | 9.1 (353 reviews) | 8.7 (6085 reviews) | 9.2 (22 reviews) | 8.6 (3274 reviews) | 
  | **Ease of Use** | 9.3 (356 reviews) | 8.5 (6166 reviews) | 9.5 (22 reviews) | 8.9 (3296 reviews) | 
  | **Ease of Setup** | 9.1 (241 reviews) | 8.1 (5438 reviews) | 8.9 (11 reviews) | 8.6 (2352 reviews) | 
  | **Ease of Admin** | 9.1 (213 reviews) | 8.3 (4931 reviews) | 9.0 (10 reviews) | 8.7 (2199 reviews) | 
  | **Quality of Support** | 9.5 (340 reviews) | 8.3 (5472 reviews) | 9.3 (21 reviews) | 8.7 (3172 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (210 reviews) | 8.4 (4459 reviews) | 8.8 (10 reviews) | 8.8 (2122 reviews) | 
  | **Product Direction (% positive)** | 9.4 (318 reviews) | 8.9 (5812 reviews) | 9.4 (19 reviews) | 8.8 (3242 reviews) | 

---
## Pricing

### Document360

#### Entry-Level Pricing

Plan: Professional

Price: Contact Us 5 Team Accounts (billed annually)

Description: Built for growing teams to scale documentation efficiently.

Key Features:
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word

[Browse all 3 editions](https://www.g2.com/products/document360/pricing)

#### Free Trial

Yes

### Zoho Desk

#### Entry-Level Pricing

Plan: FREE

Price: $0.00

Description: Completely Free upto 3 agents

Key Features:
- Email Ticketing
- Customer Management
- Private Knowledge Base 

[Browse all 5 editions](https://www.g2.com/products/zoho-desk/pricing)

#### Free Trial

Yes

### ProProfs Knowledge Base Software

#### Entry-Level Pricing

Plan: ESSENTIALS 

Price: $1,080.00 Per Year

Description: Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.)

Key Features:
- Authors & Users - 3
- Public Views - Unlimited
- Pages - 500

[Browse all 3 editions](https://www.g2.com/products/proprofs-knowledge-base-software/pricing)

#### Free Trial

No

### Freshdesk

#### Entry-Level Pricing

Plan: Freshdesk Email and Ticketing  (Growth)

Price: $19.00 1 User per month billed annually Per Month

Description: Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email

Key Features:
- Automations 
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports

[Browse all 6 editions](https://www.g2.com/products/freshdesk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **Zoho Desk** | 8.1/10 | 4319 |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | 8.1/10 | 2583 |

#### Ticket and Case Management

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.7 (3476 reviews) ✓ Verified | Not enough data | 8.9 (2247 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 8.5 (3376 reviews) ✓ Verified | Not enough data | 8.8 (2260 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.4 (3202 reviews) ✓ Verified | Not enough data | 8.5 (2188 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.3 (2964 reviews) ✓ Verified | Not enough data | 8.5 (2065 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 8.2 (2691 reviews) ✓ Verified | Not enough data | 8.3 (1808 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | 8.4 (2917 reviews) ✓ Verified | Not enough data | 8.5 (2092 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 8.5 (2943 reviews) ✓ Verified | Not enough data | 8.7 (2024 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 8.3 (2532 reviews) ✓ Verified | Not enough data | 8.3 (1376 reviews) ✓ Verified | 

#### Generative AI

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (970 reviews) | Not enough data | 7.3 (329 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (953 reviews) | Not enough data | 7.4 (325 reviews) | 

#### Agentic AI - Help Desk

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (357 reviews) | Not enough data | 7.1 (57 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (361 reviews) | Not enough data | 6.8 (56 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (358 reviews) | Not enough data | 7.3 (57 reviews) | 

#### Communication Channels

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **Customer Portal** | Not enough data | 8.3 (2879 reviews) ✓ Verified | Not enough data | 8.6 (1925 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 8.6 (3128 reviews) ✓ Verified | Not enough data | 8.9 (2089 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 8.2 (2424 reviews) ✓ Verified | Not enough data | 8.4 (1315 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 8.0 (2163 reviews) ✓ Verified | Not enough data | 8.0 (1190 reviews) ✓ Verified | 
| **Voice** | Not enough data | 7.8 (1928 reviews) ✓ Verified | Not enough data | 7.9 (935 reviews) ✓ Verified | 

#### Platform

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **Mobile User Support** | Not enough data | 8.1 (2306 reviews) ✓ Verified | Not enough data | 8.1 (1158 reviews) ✓ Verified | 
| **Customization ** | Not enough data | 8.2 (2758 reviews) ✓ Verified | Not enough data | 8.1 (1660 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.4 (2859 reviews) ✓ Verified | Not enough data | 8.6 (1548 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.2 (2359 reviews) ✓ Verified | Not enough data | 8.3 (1153 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 8.3 (2848 reviews) ✓ Verified | Not enough data | 8.0 (1877 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.4 (2987 reviews) ✓ Verified | Not enough data | 8.3 (1964 reviews) ✓ Verified | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Document360** | 9.1/10 | 110 |
| **Zoho Desk** | 8.2/10 | 376 |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Administration

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **Database Management ** | 9.3 (80 reviews) | 8.2 (344 reviews) | Not enough data | Not enough data | 
| **Data Workflows** | 9.1 (77 reviews) | 8.2 (342 reviews) | Not enough data | Not enough data | 
| **Issue Management** | Feature Not Available | 8.4 (345 reviews) | Not enough data | Not enough data | 

#### Knowledge Management

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **Knowledge Base** | 9.5 (94 reviews) | 8.6 (325 reviews) | Not enough data | Not enough data | 
| **Publishing Workflows** | 9.2 (88 reviews) | 8.2 (316 reviews) | Not enough data | Not enough data | 
| **Analytics** | 9.0 (87 reviews) | 8.2 (322 reviews) | Not enough data | Not enough data | 

#### Compliance

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **Policies and Controls** | 9.1 (83 reviews) | 8.3 (337 reviews) | Not enough data | Not enough data | 
| **Data Governance** | 9.2 (79 reviews) | 8.3 (334 reviews) | Not enough data | Not enough data | 
| **Compliance** | 9.3 (74 reviews) | 8.2 (336 reviews) | Not enough data | Not enough data | 
| **Auditing** | 9.2 (71 reviews) | 8.1 (334 reviews) | Not enough data | Not enough data | 

#### Customer Support

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **Intelligent Search** | 9.2 (83 reviews) | 8.2 (311 reviews) | Not enough data | Not enough data | 
| **Suggestions** | 8.9 (81 reviews) | 8.2 (312 reviews) | Not enough data | Not enough data | 
| **Decision Trees** | 8.9 (76 reviews) | 8.0 (310 reviews) | Not enough data | Not enough data | 

#### Data Security

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **Risk Data Attributes** | 9.0 (66 reviews) | 8.1 (336 reviews) | Not enough data | Not enough data | 
| **Data Transport** | 9.2 (72 reviews) | 8.1 (330 reviews) | Not enough data | Not enough data | 
| **Access Management** | 9.4 (84 reviews) | 8.4 (335 reviews) | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | 9.3 (75 reviews) | 8.4 (333 reviews) | Not enough data | Not enough data | 

#### Administration

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **Integrations** | 8.9 (77 reviews) | 8.1 (313 reviews) | Not enough data | Not enough data | 
| **User, Role, and Access Management** | 9.3 (95 reviews) | 8.4 (315 reviews) | Not enough data | Not enough data | 
| **Performance and Reliability** | 9.3 (95 reviews) | 8.5 (313 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **AI Text Summarization** | 8.3 (31 reviews) | 7.6 (248 reviews) | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **Zoho Desk** | 7.9/10 | 612 |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | 8.0/10 | 403 |

#### Channels

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.2 (579 reviews) | Not enough data | 8.4 (357 reviews) | 
| **Open Listening** | Not enough data | 8.0 (558 reviews) | Not enough data | 8.0 (333 reviews) | 
| **Physical Media** | Not enough data | Feature Not Available | Not enough data | 7.5 (322 reviews) | 

#### Design

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **Communications Strategy Development** | Not enough data | 7.9 (547 reviews) | Not enough data | 8.2 (331 reviews) | 
| **Create Content** | Not enough data | 7.7 (556 reviews) | Not enough data | 7.8 (334 reviews) | 
| **Personalization** | Not enough data | 8.1 (554 reviews) | Not enough data | 8.3 (356 reviews) | 
| **Inbound Identification** | Not enough data | 8.1 (550 reviews) | Not enough data | 8.3 (344 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.1 (533 reviews) | Not enough data | 8.4 (331 reviews) | 

#### Generative AI

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (428 reviews) | Not enough data | 7.7 (262 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (421 reviews) | Not enough data | 7.7 (262 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **Zoho Desk** | 8.2/10 | 461 |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 294 |

#### Usability

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **All-Employee Access** | Not enough data | 8.3 (448 reviews) | Not enough data | 8.8 (264 reviews) | 
| **Supporting Documents** | Not enough data | 8.3 (442 reviews) | Not enough data | 8.7 (260 reviews) | 
| **Two-Way Communication** | Not enough data | 8.3 (434 reviews) | Not enough data | 8.8 (251 reviews) | 

#### Reporting

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.3 (431 reviews) | Not enough data | 8.6 (246 reviews) | 
| **Trend Analysis** | Not enough data | 8.2 (416 reviews) | Not enough data | 8.5 (241 reviews) | 
| **Performance Monitoring** | Not enough data | 8.3 (423 reviews) | Not enough data | 8.6 (254 reviews) | 

#### Generative AI

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (329 reviews) | Not enough data | 7.5 (178 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (324 reviews) | Not enough data | 7.5 (178 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 269 |

#### Productivity Tools

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **Notes** | Not enough data | Not enough data | Not enough data | 8.9 (237 reviews) | 
| **Internal Discussion** | Not enough data | Not enough data | Not enough data | 8.7 (222 reviews) | 
| **Assignments and Tasks** | Not enough data | Not enough data | Not enough data | 8.6 (225 reviews) | 
| **Workflows** | Not enough data | Not enough data | Not enough data | 8.7 (229 reviews) | 
| **Templates** | Not enough data | Not enough data | Not enough data | 8.7 (232 reviews) | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 8.3 (209 reviews) | 
| **Tagging System** | Not enough data | Not enough data | Not enough data | 8.7 (228 reviews) | 

#### Analytics

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **Trends** | Not enough data | Not enough data | Not enough data | 8.3 (205 reviews) | 
| **Performance Tracking** | Not enough data | Not enough data | Not enough data | 8.5 (215 reviews) | 
| **Email Tracking** | Not enough data | Not enough data | Not enough data | 8.6 (212 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 7.2 (13 reviews) | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 7.3 (15 reviews) | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Document360** | 8.5/10 | 215 |
| **Zoho Desk** | N/A | N/A |
| **ProProfs Knowledge Base Software** | 9.0/10 | 6 |
| **Freshdesk** | N/A | N/A |

#### Knowledge Pages

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **Templates** | 8.5 (175 reviews) | Not enough data | 8.3 (6 reviews) | Not enough data | 
| **In-Content Feedback** | 8.6 (170 reviews) | Not enough data | 8.6 (6 reviews) | Not enough data | 
| **Versioning and Version History** | 8.9 (183 reviews) | Not enough data | 9.2 (6 reviews) | Not enough data | 
| **Decision Trees** | 8.4 (149 reviews) | Not enough data | Feature Not Available | Not enough data | 
| **Duplicate Detection** | 7.8 (120 reviews) | Not enough data | Not enough data | Not enough data | 
| **Content Editor** | 8.8 (147 reviews) | Not enough data | Not enough data | Not enough data | 

#### Knowledge Dissemination

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **Page Analytics** | 8.7 (176 reviews) | Not enough data | 8.9 (6 reviews) | Not enough data | 
| **Permissions** | 9.1 (179 reviews) | Not enough data | 9.4 (6 reviews) | Not enough data | 
| **Knowledge Sharing** | 9.2 (179 reviews) | Not enough data | 9.2 (6 reviews) | Not enough data | 
| **Notifications** | 8.8 (176 reviews) | Not enough data | 9.4 (6 reviews) | Not enough data | 
| **Advanced Search** | 8.5 (144 reviews) | Not enough data | Not enough data | Not enough data | 
| **Browser Extension** | 7.9 (116 reviews) | Not enough data | Not enough data | Not enough data | 
| **Organization** | 9.0 (148 reviews) | Not enough data | Not enough data | Not enough data | 
| **Other Integrations** | 8.2 (126 reviews) | Not enough data | Not enough data | Not enough data | 
| **Knowledge Integrations** | 8.2 (124 reviews) | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Knowledge Base

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **Adaptive Learning** | 8.1 (24 reviews) | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.3 (24 reviews) | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.2 (24 reviews) | Not enough data | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | 8.1/10 | 500 |

#### Conversational Platform

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 8.3 (432 reviews) | 
| **Omnichannel** | Not enough data | Not enough data | Not enough data | 8.3 (378 reviews) | 
| **Contextual Engagement** | Not enough data | Not enough data | Not enough data | 8.3 (371 reviews) | 
| **Proactive Engagement** | Not enough data | Not enough data | Not enough data | 8.4 (307 reviews) | 

#### Support Automation

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 8.4 (388 reviews) | 
| **Seamless Escalation** | Not enough data | Not enough data | Not enough data | 8.4 (408 reviews) | 
| **Transcripts** | Not enough data | Not enough data | Not enough data | 8.3 (373 reviews) | 
| **Self-Serve Support** | Not enough data | Not enough data | Not enough data | 8.2 (314 reviews) | 

#### Generative AI

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 7.4 (207 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 7.4 (203 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **Zoho Desk** | 8.5/10 | 3381 |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 1884 |

#### Generative AI

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (175 reviews) | Not enough data | 7.8 (116 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (177 reviews) | Not enough data | 7.9 (114 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | Not enough data | 7.6 (113 reviews) | 

#### Communication

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **Pop-up Chat** | Not enough data | 8.8 (719 reviews) ✓ Verified | Not enough data | 8.8 (583 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.7 (760 reviews) ✓ Verified | Not enough data | 8.7 (601 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.6 (659 reviews) | Not enough data | 8.7 (494 reviews) ✓ Verified | 
| **In-App Messaging** | Not enough data | 8.6 (632 reviews) ✓ Verified | Not enough data | 8.5 (199 reviews) | 
| **Co-Browsing** | Not enough data | 8.3 (356 reviews) | Not enough data | 8.2 (202 reviews) | 

####  Internal Use

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **Customization ** | Not enough data | 8.2 (2758 reviews) ✓ Verified | Not enough data | 8.1 (1660 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | Feature Not Available | Not enough data | 8.6 (203 reviews) | 
| **Lead Development** | Not enough data | 8.4 (455 reviews) | Not enough data | 8.2 (186 reviews) | 
| **Knowledge Base** | Not enough data | 8.7 (714 reviews) ✓ Verified | Not enough data | 8.8 (558 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 8.7 (693 reviews) ✓ Verified | Not enough data | 8.8 (519 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.6 (707 reviews) ✓ Verified | Not enough data | 8.6 (547 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Document360** | 8.6/10 | 140 |
| **Zoho Desk** | 8.0/10 | 1873 |
| **ProProfs Knowledge Base Software** | 8.4/10 | 10 |
| **Freshdesk** | 8.1/10 | 1122 |

#### Generative AI

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **AI Text Summarization** | 8.4 (48 reviews) | 7.7 (422 reviews) | Not enough data | 7.9 (139 reviews) | 

#### Self-Service Experience

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **Knowledge Base** | 9.4 (127 reviews) | 8.5 (1513 reviews) | 9.4 (9 reviews) | 8.7 (959 reviews) | 
| **Searchable Articles** | 9.4 (125 reviews) | 8.4 (1470 reviews) | 8.8 (8 reviews) | 8.6 (911 reviews) | 
| **Community Forums** | Feature Not Available | 8.1 (1277 reviews) | 7.1 (7 reviews) | 8.3 (682 reviews) | 
| **Mobile Optimization** | 8.7 (73 reviews) | 8.1 (770 reviews) | Not enough data | 8.2 (238 reviews) | 
| **Personalization** | 8.8 (80 reviews) | 8.2 (815 reviews) | Not enough data | 8.4 (255 reviews) | 

#### Self-Service Platform

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **Branding** | 9.2 (82 reviews) | 8.3 (841 reviews) | Not enough data | 8.5 (253 reviews) | 
| **Automation** | 8.4 (74 reviews) | 8.3 (818 reviews) | Not enough data | 8.6 (260 reviews) | 
| **Artificial Intelligence** | 8.4 (68 reviews) | 7.8 (731 reviews) | Not enough data | 8.0 (220 reviews) | 
| **Integrations** | 8.6 (72 reviews) | 8.2 (766 reviews) | Not enough data | 8.4 (237 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **Autonomous Task Execution** | 8.5 (10 reviews) | 7.7 (79 reviews) | Not enough data | 7.7 (16 reviews) | 
| **Multi-step Planning** | 8.5 (10 reviews) | 7.7 (80 reviews) | Not enough data | 7.7 (15 reviews) | 
| **Cross-system Integration** | 7.7 (10 reviews) | 7.9 (79 reviews) | Not enough data | 7.9 (16 reviews) | 
| **Adaptive Learning** | 8.5 (10 reviews) | 7.8 (84 reviews) | Not enough data | 7.7 (17 reviews) | 
| **Natural Language Interaction** | 8.5 (10 reviews) | 7.8 (82 reviews) | Not enough data | 7.6 (17 reviews) | 
| **Proactive Assistance** | 8.2 (10 reviews) | 7.8 (80 reviews) | Not enough data | 7.6 (16 reviews) | 
| **Decision Making** | 8.6 (11 reviews) | 7.7 (83 reviews) | Not enough data | 7.8 (16 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **Zoho Desk** | 8.7/10 | 755 |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | 8.7/10 | 531 |

#### Generative AI

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.2 (120 reviews) | Not enough data | 8.2 (79 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (118 reviews) | Not enough data | 8.0 (79 reviews) | 

#### Process

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **Mentions** | Not enough data | 8.7 (491 reviews) | Not enough data | 8.6 (162 reviews) | 
| **Tickets** | Not enough data | 9.0 (638 reviews) | Not enough data | 9.3 (484 reviews) | 
| **Macros** | Not enough data | 8.5 (490 reviews) | Not enough data | 8.6 (371 reviews) | 

#### Channels

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **Email** | Not enough data | 9.0 (627 reviews) | Not enough data | 9.2 (479 reviews) | 
| **Social** | Not enough data | 8.5 (545 reviews) | Not enough data | 8.7 (415 reviews) | 
| **Live Chat** | Not enough data | 8.7 (516 reviews) | Not enough data | 8.8 (376 reviews) | 
| **Phone** | Not enough data | 8.6 (459 reviews) | Not enough data | 8.5 (340 reviews) | 
| **Text** | Not enough data | 8.8 (485 reviews) | Not enough data | 8.3 (58 reviews) | 

#### Insight

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **Surveys** | Not enough data | 8.7 (494 reviews) | Not enough data | 8.6 (382 reviews) | 
| **Reporting** | Not enough data | 8.9 (546 reviews) | Not enough data | 8.7 (169 reviews) | 
| **Visitor Activity** | Not enough data | 8.8 (516 reviews) | Not enough data | 8.6 (373 reviews) | 
| **Help Desk** | Not enough data | 9.0 (591 reviews) | Not enough data | 9.1 (445 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **Zoho Desk** | 7.7/10 | 190 |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | 7.7/10 | 91 |

#### Generative AI

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (186 reviews) | Not enough data | 7.8 (87 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (185 reviews) | Not enough data | 7.7 (85 reviews) | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **Document360** | 8.5/10 | 21 |
| **Zoho Desk** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Management and Discovery - IT Documentation

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **Search and Indexing** | 8.5 (21 reviews) | Not enough data | Not enough data | Not enough data | 
| **Version Control** | 8.4 (20 reviews) | Not enough data | Not enough data | Not enough data | 
| **Access and Permissions** | 9.0 (21 reviews) | Not enough data | Not enough data | Not enough data | 

#### Operations - IT Documentation

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **Integrations** | 8.8 (20 reviews) | Not enough data | Not enough data | Not enough data | 
| **Automation** | 8.2 (20 reviews) | Not enough data | Not enough data | Not enough data | 
| **Reporting** | 8.2 (19 reviews) | Not enough data | Not enough data | Not enough data | 

### Google Workspace Office Tools

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Agentic AI - Google Workspace Office Tools

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Google Workspace for Sales

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **Zoho Desk** | 7.3/10 | 7 |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Agentic AI - Google Workspace for Sales

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (6 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | 7.5 (6 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 6.9 (6 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | 6.9 (6 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | 7.2 (6 reviews) | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Knowledge Base

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **Q & A** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Security

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **Verification** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Content

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **Social Features** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | 8.5/10 | 15 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | Not enough data | 8.9 (9 reviews) | 
| **Contextual Response Generation** | Not enough data | Not enough data | Not enough data | 8.5 (9 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 8.3 (9 reviews) | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 8.5 (9 reviews) | 
| **Multilingual Support** | Not enough data | Not enough data | Not enough data | 8.0 (9 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | Not enough data | 8.0 (9 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 8.7 (10 reviews) | 
| **Escalation Handling** | Not enough data | Not enough data | Not enough data | 8.7 (10 reviews) | 
| **Workflow Optimization** | Not enough data | Not enough data | Not enough data | 8.6 (11 reviews) | 

#### Automation

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 9.3 (10 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 8.8 (10 reviews) | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 9.1 (9 reviews) | 

#### Autonomy

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 7.2 (10 reviews) | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 8.3 (9 reviews) | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 8.3 (9 reviews) | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 8.0 (9 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Document360 (4):** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [IT Documentation Software](https://www.g2.com/categories/it-documentation), [Help Authoring Tools (HAT)](https://www.g2.com/categories/help-authoring-tool-hat), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base)

**Unique to Zoho Desk (9):** [Help Desk Software](https://www.g2.com/categories/help-desk), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)

**Unique to ProProfs Knowledge Base Software (5):** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Google Workspace Office Tools ](https://www.g2.com/categories/google-workspace-office-tools), [Help Authoring Tools (HAT)](https://www.g2.com/categories/help-authoring-tool-hat), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [IT Documentation Software](https://www.g2.com/categories/it-documentation)

**Unique to Freshdesk (9):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk Software](https://www.g2.com/categories/help-desk), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat)


---
## Reviewer Demographics

### By Company Size

| Segment | Document360 | Zoho Desk | ProProfs Knowledge Base Software | Freshdesk | 
|---|---|---|---|---|
| **Small-Business** | 40.3% | 72.8% | 43.3% | 48.7% | 
| **Mid-Market** | 47.8% | 23.7% | 46.7% | 39.7% | 
| **Enterprise** | 11.9% | 3.6% | 10.0% | 11.6% | 

### By Industry

#### Document360

- **Computer Software:** 21.4%
- **Information Technology and Services:** 15.7%
- **Financial Services:** 5.2%
- **Computer & Network Security:** 4.9%
- **Marketing and Advertising:** 4.1%
- **Hospital & Health Care:** 3.5%
- **Telecommunications:** 3.3%
- **Logistics and Supply Chain:** 3.1%
- **Accounting:** 2.9%
- **Education Management:** 2.1%
- **Other:** 33.8%

#### Zoho Desk

- **Information Technology and Services:** 17.9%
- **Computer Software:** 10.7%
- **Computer & Network Security:** 4.2%
- **Financial Services:** 3.6%
- **Retail:** 3.5%
- **Telecommunications:** 2.9%
- **Marketing and Advertising:** 2.6%
- **Education Management:** 2.4%
- **Accounting:** 2.2%
- **Consumer Services:** 2.2%
- **Other:** 47.7%

#### ProProfs Knowledge Base Software

- **Information Technology and Services:** 20.0%
- **Marketing and Advertising:** 16.7%
- **Computer Software:** 16.7%
- **Education Management:** 6.7%
- **Textiles:** 3.3%
- **Telecommunications:** 3.3%
- **Logistics and Supply Chain:** 3.3%
- **Internet:** 3.3%
- **Health, Wellness and Fitness:** 3.3%
- **Graphic Design:** 3.3%
- **Other:** 20.0%

#### Freshdesk

- **Information Technology and Services:** 17.1%
- **Computer Software:** 12.7%
- **Financial Services:** 4.1%
- **Internet:** 4.0%
- **Education Management:** 3.8%
- **Retail:** 3.2%
- **Marketing and Advertising:** 3.1%
- **Consumer Services:** 3.0%
- **Telecommunications:** 2.3%
- **E-Learning:** 2.1%
- **Other:** 44.6%

---
## Alternatives

### Alternatives to Document360

- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4347 reviews)
- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2316 reviews)
- [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (513 reviews)
- [Helpjuice](https://www.g2.com/products/helpjuice/reviews) — 4.7/5 stars (375 reviews)
- [MadCap Flare](https://www.g2.com/products/madcap-flare/reviews) — 4.4/5 stars (486 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11725 reviews)
- [Archbee](https://www.g2.com/products/archbee/reviews) — 4.6/5 stars (118 reviews)
- [ClickHelp](https://www.g2.com/products/clickhelp/reviews) — 4.8/5 stars (65 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6840 reviews)
- [GitBook](https://www.g2.com/products/gitbook/reviews) — 4.8/5 stars (183 reviews)

### Alternatives to Zoho Desk

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7326 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2461 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6840 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) — 4.5/5 stars (137 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (426 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)

### Alternatives to ProProfs Knowledge Base Software

- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4347 reviews)
- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2316 reviews)
- [MadCap Flare](https://www.g2.com/products/madcap-flare/reviews) — 4.4/5 stars (486 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7326 reviews)
- [Helpjuice](https://www.g2.com/products/helpjuice/reviews) — 4.7/5 stars (375 reviews)
- [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (513 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11725 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6840 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12300 reviews)

### Alternatives to Freshdesk

- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2461 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6840 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7326 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1904 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (558 reviews)

---
## Top Discussions

### Document360

- Title: [What is Document360 used for?](https://www.g2.com/discussions/what-is-document360-used-for) — 1 comment
  > **Top comment:** "For creating Internal or external (customer-facing) documentation."
- Title: [What exciting feature are you going to include in next release.](https://www.g2.com/discussions/43090-what-exciting-feature-are-you-going-to-include-in-next-release) — 1 comment, 1 upvote
  > **Top comment:** "I have been using Document360 for the purpose of documenting various navigations tools etc that the end user to the company software can refer to at any..."
- Title: [Are there any No-code ways to do advanced personalisation.](https://www.g2.com/discussions/28153-are-there-any-no-code-ways-to-do-advanced-personalisation) — 1 comment
  > **Top comment:** "You don't need to use any custom CSS or JavaScript to build your online knowledge base using Document360. It's designed in a way, the editors can simply..."
- Title: [Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?](https://www.g2.com/discussions/28145-is-it-possible-to-add-custom-features-to-the-landing-page-either-as-a-new-drag-and-drop-or-with-html-and-javascript) — 1 comment, 1 upvote
  > **Top comment:** "You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched..."
- Title: [What all API Integration tools document360 offer now?](https://www.g2.com/discussions/26770-what-all-api-integration-tools-document360-offer-now) — 1 comment, 1 upvote
  > **Top comment:** " Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like..."

### Zoho Desk

- Title: [Where do I find training VDO?](https://www.g2.com/discussions/where-do-i-find-training-vdo) — 3 comments, 1 upvote
  > **Top comment:** "They have a lot of videos right here https://www.youtube.com/user/zoho

You should be able to find the video you need on youtube."
- Title: [how do i use chat](https://www.g2.com/discussions/how-do-i-use-chat) — 2 comments, 1 upvote
  > **Top comment:** "What chat are you speaking of?"
- Title: [Is it possible for you to make integration with G suite a breeze?](https://www.g2.com/discussions/12317-is-it-possible-for-you-to-make-integration-with-g-suite-a-breeze) — 2 comments, 1 upvote
  > **Top comment:** "OWNER"
- Title: [How is Zoho Desk enhancing customer service management in diverse business sectors?](https://www.g2.com/discussions/how-is-zoho-desk-enhancing-customer-service-management-in-diverse-business-sectors) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk is basically there to stop customer support from being a total mess. Instead of having messages coming in from emails, chats, social media, and..."
- Title: [How does Zoho Desk streamline customer service operations for businesses of all sizes?](https://www.g2.com/discussions/how-does-zoho-desk-streamline-customer-service-operations-for-businesses-of-all-sizes) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk integrates with various communication channels, including email, chat, phone, social media, and web forms. This allows businesses to consolidate..."

### ProProfs Knowledge Base Software

- Title: [How do I cancel my plan?](https://www.g2.com/discussions/how-do-i-cancel-my-plan) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "It's simple. Just email us at sales@proprofs.com"
- Title: [Can I change plans at any time?](https://www.g2.com/discussions/can-i-change-plans-at-any-time) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes. Simply email sales@proprofs.com"
- Title: [What types of payment do you accept?](https://www.g2.com/discussions/what-types-of-payment-do-you-accept-344fb290-31bc-4829-8002-32d6ae00041a) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Currently, we accept Visa, MasterCard, & American Express. We do not accept PayPal. For purchases over $1000, we can accept check payments for an additional..."
- Title: [How does the 30-day money back guarantee work?](https://www.g2.com/discussions/how-does-the-30-day-money-back-guarantee-work) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "If you cancel within 30 days of signing up, for any reason, you won't be charged a thing. We do not want your money unless you are truly happy with our..."
- Title: [Is my data safe & secure?](https://www.g2.com/discussions/is-my-data-safe-secure) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Absolutely, our state-of-the-art computer servers are hosted at a secure location that maintains multiple power feeds, fiber links, dedicated generators, &..."

### Freshdesk

- Title: [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "It is a helpdesk platform."
- Title: [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) — 3 comments
  > **Top comment:** "yes"
- Title: [What is the use of freshdesk?](https://www.g2.com/discussions/what-is-the-use-of-freshdesk) — 3 comments, 1 upvote
  > **Top comment:** "Freshdesk is a Helpdesk web based Software as a Service product.  It has many features which include helpdesk, chat, service desk, etc."
- Title: [Can we expect Instagram integration in Freshdesk soon ?](https://www.g2.com/discussions/31784-can-we-expect-instagram-integration-in-freshdesk-soon) — 2 comments, 1 upvote
  > **Top comment:** "Please check support answer to similar questions:

https://support.freshdesk.com/support/discussions/topics/308279"
- Title: [How can Integrate FreashDesk with Zoho Books](https://www.g2.com/discussions/how-can-integrate-freashdesk-with-zoho-books) — 2 comments, 1 upvote
  > **Top comment:** "You can use Zapier to connect the systems.
For example, create a Zap that is triggered by a ticket update in Freshdesk. When the ticket is 'closed' to then..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/document360-vs-zoho-desk-vs-proprofs-knowledge-base-software-vs-freshdesk)