Compare Document360 and Zoho Desk 
At a Glance
Market Segments
Mid-Market (47.8% of reviews)
Small-Business (72.8% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
$0.00
Document360
Star Rating
(498)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansZoho Desk
Star Rating
(7,440)4.4 out of 5
Market Segments
Small-Business (72.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in user satisfaction, particularly for its automation tools and flexibility in creating fields and workflows. Users appreciate how easy it is to manage and configure automated replies and notifications, which significantly enhances their efficiency.
- Users say Document360 stands out for its intuitive authoring and navigation features. Reviewers highlight the platform's AI capabilities and versioning functionalities, which streamline the process of creating and organizing documentation, making it a powerful tool for knowledge management.
- According to verified reviews, Zoho Desk's implementation process is praised for being quick and smooth. New users have noted that the interface is clean and easy to navigate, allowing for a seamless onboarding experience that helps teams get up and running without hassle.
- Reviewers mention that Document360's powerful search functionality is a game changer, enabling users to easily structure their knowledge base. The ability to manage categories and custom roles enhances the overall user experience, making it easier to find and manage information.
- G2 reviewers highlight that while Zoho Desk has a strong focus on small businesses, it may not fully meet the needs of larger organizations looking for advanced features. Some users have expressed challenges in matching the software to their specific workflows, indicating a need for more customization options.
- Users report that Document360's user-friendly interface and robust article editor significantly speed up the process of creating and updating documentation. The version control and rollback features are particularly appreciated, allowing teams to maintain accuracy and efficiency in their knowledge management efforts.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Document360
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
9.1
347
8.7
5,964
Ease of Use
9.3
350
8.5
6,044
Ease of Setup
9.1
235
8.1
5,317
Ease of Admin
9.1
211
8.3
4,925
Quality of Support
9.5
335
8.3
5,360
Has the product been a good partner in doing business?
9.4
209
8.4
4,453
Product Direction (% positive)
9.5
312
8.9
5,714
Features by Category
Ticket and Case Management
Not enough data
8.6
3438
|
Verified
Not enough data
8.5
3355
|
Verified
Not enough data
8.3
3163
|
Verified
Not enough data
8.3
2952
|
Verified
Not enough data
8.2
2679
|
Verified
Not enough data
8.4
2916
|
Verified
Not enough data
8.5
2932
|
Verified
Not enough data
8.3
2526
|
Verified
Generative AI
Not enough data
7.4
967
Not enough data
7.4
953
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
358
Communication Channels
Not enough data
8.3
2877
|
Verified
Not enough data
8.6
3117
|
Verified
Not enough data
8.2
2420
|
Verified
Not enough data
8.0
2163
|
Verified
Not enough data
7.8
1923
|
Verified
Platform
Not enough data
8.1
2306
|
Verified
Not enough data
8.2
2750
|
Verified
Not enough data
8.4
2853
|
Verified
Not enough data
8.2
2314
|
Verified
Not enough data
8.2
2832
|
Verified
Not enough data
8.4
2979
|
Verified
Administration
9.3
80
8.2
345
9.1
76
8.2
343
Feature Not Available
8.4
346
Knowledge Management
9.5
93
8.6
325
9.2
88
8.2
316
9.0
87
8.2
322
Compliance
9.1
82
8.4
338
9.2
79
8.3
335
9.3
74
8.2
337
9.2
71
8.1
335
Customer Support
9.2
83
8.2
311
8.9
81
8.2
312
8.9
76
8.0
310
Data Security
9.0
66
8.1
337
9.2
72
8.1
331
9.4
84
8.4
335
9.3
75
8.4
333
Administration
8.9
77
8.1
313
9.3
94
8.4
315
9.3
94
8.5
313
Generative AI
8.2
30
7.6
248
Channels
Not enough data
8.2
579
Not enough data
8.0
556
Not enough data
Feature Not Available
Design
Not enough data
7.9
545
Not enough data
7.7
554
Not enough data
8.1
551
Not enough data
8.1
547
Not enough data
8.1
531
Generative AI
Not enough data
7.5
426
Not enough data
7.5
419
Usability
Not enough data
8.3
448
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
423
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Knowledge Pages
8.5
174
Not enough data
8.6
170
Not enough data
8.9
181
Not enough data
8.4
149
Not enough data
7.8
120
Not enough data
8.8
147
Not enough data
Knowledge Dissemination
8.7
175
Not enough data
9.1
179
Not enough data
9.2
179
Not enough data
8.8
175
Not enough data
8.5
141
Not enough data
7.9
116
Not enough data
9.0
146
Not enough data
8.2
125
Not enough data
8.2
124
Not enough data
Agentic AI - Knowledge Base
8.1
24
Not enough data
8.3
24
Not enough data
8.2
24
Not enough data
Generative AI
Not enough data
7.9
175
Not enough data
8.0
177
Not enough data
Feature Not Available
Communication
Not enough data
8.8
718
|
Verified
Not enough data
8.7
759
|
Verified
Not enough data
8.6
658
Not enough data
8.6
631
|
Verified
Not enough data
8.3
355
Internal Use
Not enough data
8.2
2750
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
455
Not enough data
8.7
714
|
Verified
Not enough data
8.6
692
|
Verified
Not enough data
8.6
707
|
Verified
Generative AI
8.4
47
7.7
423
Self-Service Experience
9.4
125
8.5
1514
9.4
123
8.4
1472
Feature Not Available
8.1
1279
8.6
72
8.1
772
8.9
79
8.2
817
Self-Service Platform
9.2
81
8.3
843
8.4
74
8.3
819
8.4
68
7.8
732
8.6
72
8.2
767
Agentic AI - Customer Self-Service
8.5
10
7.7
79
8.5
10
7.7
80
7.7
10
7.9
79
8.5
10
7.8
84
8.5
10
7.8
82
8.2
10
7.8
80
8.5
10
7.7
83
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
491
Not enough data
9.0(won by default)
638
Not enough data
8.5(won by default)
490
Channels
Not enough data
9.0(won by default)
627
Not enough data
8.5(won by default)
545
Not enough data
8.7(won by default)
516
Not enough data
8.6(won by default)
459
Not enough data
8.8(won by default)
485
Insight
Not enough data
8.7(won by default)
494
Not enough data
8.9(won by default)
546
Not enough data
8.8(won by default)
516
Not enough data
9.0(won by default)
591
Generative AI
Not enough data
7.7
185
Not enough data
7.7
184
Management and Discovery - IT Documentation
8.3
19
Not enough data
8.3
19
Not enough data
8.9
19
Not enough data
Operations - IT Documentation
8.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and Zoho Desk are categorized as Customer Self-Service and Contact Center Knowledge Base
Unique Categories
Zoho Desk is categorized as Help Desk, AI Customer Support Agents, Social Customer Service, Complaint Management, Live Chat, Digital Customer Service Platforms, Google Workspace for Sales, and Customer Communications Management
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
15.6%
Computer & Network Security
5.0%
Financial Services
5.0%
Marketing and Advertising
4.2%
Other
48.5%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.5%
Other
60.1%
Alternatives
Discussions
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
