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At a Glance
Market Segments
Mid-Market (47.7% of reviews)
Enterprise (66.7% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
No pricing available
Document360
Star Rating
(497)4.7 out of 5
Market Segments
Mid-Market (47.7% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansWiki.js
Star Rating
(15)4.3 out of 5
Market Segments
Enterprise (66.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Wiki.jsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Document360 excels in Quality of Support with a score of 9.6, while Wiki.js lacks in this area, leaving users feeling less supported during critical times.
- Reviewers mention that Document360's Knowledge Base feature is highly rated at 9.7, providing a robust platform for users to find information quickly, whereas Wiki.js's knowledge management features are perceived as less comprehensive.
- G2 users highlight Document360's superior Ease of Use with a score of 9.3, making it more accessible for teams, while Wiki.js's score of 8.7 suggests a steeper learning curve for new users.
- Users on G2 report that Document360's Versioning and Version History feature, rated at 9.1, allows for better content management, while Wiki.js's similar feature is not as robust, leading to potential content management issues.
- Reviewers say that Document360's Integrations score of 9.3 indicates a wide range of compatibility with other tools, enhancing workflow efficiency, while Wiki.js's integrations are seen as limited, which can hinder productivity.
- Users report that Document360's Product Direction score of 9.5 reflects a strong commitment to continuous improvement, whereas Wiki.js's lower score of 7.7 raises concerns about its future development and feature enhancements.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
Wiki.js
No pricing availableFree Trial
Document360
Free Trial is available
Wiki.js
No trial information availableRatings
Meets Requirements
9.1
346
8.6
7
Ease of Use
9.3
349
8.3
7
Ease of Setup
9.1
234
8.1
7
Ease of Admin
9.1
210
8.9
6
Quality of Support
9.5
334
7.8
6
Has the product been a good partner in doing business?
9.4
208
9.0
5
Product Direction (% positive)
9.5
311
8.3
7
Features by Category
Administration
9.3
79
Not enough data
9.0
75
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.5
92
Not enough data
9.2
87
Not enough data
9.0
86
Not enough data
Compliance
9.1
81
Not enough data
9.2
78
Not enough data
9.3
73
Not enough data
9.2
70
Not enough data
Customer Support
9.2
82
Not enough data
8.9
80
Not enough data
8.9
75
Not enough data
Data Security
9.1
65
Not enough data
9.2
71
Not enough data
9.4
83
Not enough data
9.3
74
Not enough data
Administration
8.9
76
Not enough data
9.3
93
Not enough data
9.2
93
Not enough data
Generative AI
8.2
29
Not enough data
Knowledge Pages
8.5
173
8.7
5
8.6
169
8.3
5
8.9
180
9.0
5
8.4
148
8.3
5
7.7
119
8.3
5
8.8
146
8.3
5
Knowledge Dissemination
8.7
174
8.0
5
9.1
178
8.7
5
9.1
178
8.7
5
8.8
174
6.7
5
8.5
140
8.7
5
7.9
115
8.7
5
9.0
145
8.7
5
8.2
124
8.0
5
8.2
123
7.7
5
Agentic AI - Knowledge Base
8.0
23
Not enough data
8.2
23
Not enough data
8.1
23
Not enough data
Generative AI
8.4
47
Not enough data
Self-Service Experience
9.4
125
Not enough data
9.4
123
Not enough data
Feature Not Available
Not enough data
8.6
72
Not enough data
8.9
79
Not enough data
Self-Service Platform
9.2
81
Not enough data
8.4
74
Not enough data
8.4
68
Not enough data
8.6
72
Not enough data
Agentic AI - Customer Self-Service
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
Management and Discovery - IT Documentation
8.2
18
Not enough data
8.2
18
Not enough data
8.9
18
Not enough data
Operations - IT Documentation
8.6
18
Not enough data
8.0
18
Not enough data
8.1
18
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and Wiki.js are categorized as Knowledge Base
Unique Categories
Document360 is categorized as IT Documentation, Help Authoring Tool (HAT), Customer Self-Service, and Contact Center Knowledge Base
Wiki.js is categorized as AWS Marketplace
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Wiki.js
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.5%
Information Technology and Services
15.7%
Financial Services
5.0%
Computer & Network Security
5.0%
Marketing and Advertising
4.2%
Other
48.6%
Information Technology and Services
46.7%
Computer & Network Security
13.3%
Retail
6.7%
Package/Freight Delivery
6.7%
Health, Wellness and Fitness
6.7%
Other
20.0%
Discussions
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
Wiki.js has no more discussions with answers
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