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Document360
Document360
(511)
4.7 out of 5
Document360
By Kovai Limited
Whatfix
Whatfix
(529)
4.6 out of 5
Whatfix
By Whatfix
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At a Glance
Document360
Document360
Star Rating
(511)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plans
Whatfix
Whatfix
Star Rating
(529)4.6 out of 5
Market Segments
Enterprise (45.5% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Whatfix
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Whatfix excels in providing a user-friendly experience, with many users highlighting its intuitive platform that requires no technical background. This ease of use is complemented by strong support during onboarding, making it a favorable choice for organizations looking for a seamless implementation process.
  • Users say Document360 stands out for its powerful search functionality and intuitive UI, which significantly enhances the knowledge management experience. Reviewers appreciate features like versioning and custom roles, which streamline the organization of documentation, making it easier to manage and update content.
  • According to verified reviews, Whatfix has a strong focus on customer partnership, with users noting the platform's adaptability to specific needs. This customization capability is a key advantage for businesses that require tailored solutions, as highlighted by users who have successfully integrated it into their workflows.
  • Reviewers mention that Document360's article editor is robust and user-friendly, allowing for faster creation and organization of documentation compared to previous methods. This efficiency is particularly beneficial for teams that need to keep their knowledge base up-to-date quickly.
  • G2 reviewers highlight that while Whatfix has a slightly lower overall satisfaction score, it still receives high marks for the quality of support provided. Users have praised the ongoing assistance they receive, which enhances their overall experience with the platform.
  • Users report that Document360's customer support is responsive and helpful, with many appreciating the weekly information updates that keep them informed about product developments. This proactive communication fosters a positive relationship between users and the support team, contributing to a better overall experience.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Browse all 3 pricing plans
Whatfix
No pricing available
Free Trial
Document360
Free Trial is available
Whatfix
Free Trial is available
Ratings
Meets Requirements
9.1
353
8.8
356
Ease of Use
9.3
356
8.6
428
Ease of Setup
9.1
241
8.3
377
Ease of Admin
9.1
213
8.5
284
Quality of Support
9.5
340
9.7
356
Has the product been a good partner in doing business?
9.4
210
9.5
283
Product Direction (% positive)
9.4
318
9.7
338
Features by Category
Contact Center Knowledge BaseHide 21 FeaturesShow 21 Features
9.1
110
Not enough data
Administration
9.3
80
Not enough data
9.1
77
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.5
94
Not enough data
9.2
88
Not enough data
9.0
87
Not enough data
Compliance
9.1
83
Not enough data
9.2
79
Not enough data
9.3
74
Not enough data
9.2
71
Not enough data
Customer Support
9.2
83
Not enough data
8.9
81
Not enough data
8.9
76
Not enough data
Data Security
9.0
66
Not enough data
9.2
72
Not enough data
9.4
84
Not enough data
9.3
75
Not enough data
Administration
8.9
77
Not enough data
9.3
95
Not enough data
9.3
95
Not enough data
Generative AI
8.3
31
Not enough data
Digital Adoption PlatformHide 13 FeaturesShow 13 Features
Not enough data
8.3
237
User Analysis
Not enough data
8.0
157
Not enough data
8.1
173
User Support
Not enough data
8.2
166
Not enough data
8.0
144
Not enough data
8.0
144
Walkthrough Type
Not enough data
8.5
166
Not enough data
9.0
195
Platform Basics - Digital Adoption Platform
Not enough data
8.4
42
Not enough data
8.8
54
Analytics - Digital Adoption Platform
Not enough data
8.3
44
Functions - Digital Adoption Platform
Not enough data
8.6
51
Not enough data
8.8
61
Agentic AI - Digital Adoption Platform
Not enough data
7.2
29
Product AnalyticsHide 24 FeaturesShow 24 Features
Not enough data
7.7
57
Product Analytics
Not enough data
8.1
51
Not enough data
8.1
52
Not enough data
7.8
48
Not enough data
7.6
46
Not enough data
7.5
46
Not enough data
7.2
41
Not enough data
7.0
36
Not enough data
7.4
43
Agentic AI - Product Analytics
Not enough data
8.1
6
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Behavioral Analytics - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Infrastructure - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI driven optimization - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge BaseHide 18 FeaturesShow 18 Features
8.5
215
Not enough data
Knowledge Pages
8.5
175
Not enough data
8.6
170
Not enough data
8.9
183
Not enough data
8.4
149
Not enough data
7.8
120
Not enough data
8.8
147
Not enough data
Knowledge Dissemination
8.7
176
Not enough data
9.1
179
Not enough data
9.2
179
Not enough data
8.8
176
Not enough data
8.5
144
Not enough data
7.9
116
Not enough data
9.0
148
Not enough data
8.2
126
Not enough data
8.2
124
Not enough data
Agentic AI - Knowledge Base
8.1
24
Not enough data
8.3
24
Not enough data
8.2
24
Not enough data
Customer Self-ServiceHide 17 FeaturesShow 17 Features
8.6
140
7.7
181
Generative AI
8.4
48
7.6
51
Self-Service Experience
9.4
127
8.9
149
9.4
125
8.8
142
Feature Not Available
8.2
95
8.7
73
7.0
68
8.8
80
8.2
85
Self-Service Platform
9.2
82
8.6
92
8.4
74
8.1
89
8.4
68
7.6
78
8.6
72
8.0
89
Agentic AI - Customer Self-Service
8.5
10
7.1
13
8.5
10
7.3
13
7.7
10
6.8
13
8.5
10
7.1
14
8.5
10
6.8
12
8.2
10
7.7
13
8.6
11
7.1
13
IT DocumentationHide 6 FeaturesShow 6 Features
8.5
21
Not enough data
Management and Discovery - IT Documentation
8.5
21
Not enough data
8.4
20
Not enough data
9.0
21
Not enough data
Operations - IT Documentation
8.8
20
Not enough data
8.2
20
Not enough data
8.2
19
Not enough data
Knowledge ManagementHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360
Document360
Whatfix
Whatfix
Document360 and Whatfix are categorized as Customer Self-Service
Unique Categories
Document360
Whatfix
Whatfix is categorized as Product Analytics and Digital Adoption Platform
Reviews
Reviewers' Company Size
Document360
Document360
Small-Business(50 or fewer emp.)
40.3%
Mid-Market(51-1000 emp.)
47.8%
Enterprise(> 1000 emp.)
11.9%
Whatfix
Whatfix
Small-Business(50 or fewer emp.)
17.5%
Mid-Market(51-1000 emp.)
37.0%
Enterprise(> 1000 emp.)
45.5%
Reviewers' Industry
Document360
Document360
Computer Software
21.4%
Information Technology and Services
15.7%
Financial Services
5.2%
Computer & Network Security
4.9%
Marketing and Advertising
4.1%
Other
48.7%
Whatfix
Whatfix
Computer Software
15.2%
Information Technology and Services
13.8%
Financial Services
3.8%
Insurance
3.6%
Banking
3.2%
Other
60.3%
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Document360
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Whatfix
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Discussions
Document360
Document360 Discussions
What is Document360 used for?
1 Comment
Atul B.
AB
For creating Internal or external (customer-facing) documentation.Read more
What exciting feature are you going to include in next release.
1 Comment
Courtney D.
CD
I have been using Document360 for the purpose of documenting various navigations tools etc that the end user to the company software can refer to at any...Read more
Are there any No-code ways to do advanced personalisation.
1 Comment
Saravana K.
SK
You don't need to use any custom CSS or JavaScript to build your online knowledge base using Document360. It's designed in a way, the editors can simply...Read more
See all discussions
Whatfix
Whatfix Discussions
What does Whatfix do?
3 Comments
Richard K.
RK
What fix provides in-app help guidance, tool tips, etc and minimal analytics for (user funnel, etc) with an added ability to export guides as pdfs or videos...Read more
At what rate is Whatfix growing year on year?
1 Comment
GF
I don't have a number, but having a keen interest in this category I can tell you this... the digital adoption platform (DAP) market has been experiencing...Read more
Which of the following is a widget of Whatfix?
1 Comment
GF
Whatfix is a Digital Adoption Platform. The platform has several products and features. Product Analytics is a product where a customer can see user...Read more
See all discussions
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Ask Whatfix a QuestionContact Whatfix

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Document360
Document360
Whatfix
Whatfix
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