Compare Document360 and Tettra 
Featured Products
At a Glance
Market Segments
Mid-Market (47.7% of reviews)
Small-Business (53.4% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Starting at $40.00 10 Users Per Month
Document360
Star Rating
(501)4.7 out of 5
Market Segments
Mid-Market (47.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansTettra
Star Rating
(159)4.7 out of 5
Market Segments
Small-Business (53.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $40.00 10 Users Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that both Tettra and Document360 offer a user-friendly experience, but users of Tettra particularly appreciate its intuitive navigation, making it easy to find essential information quickly. Reviewers highlight how the platform's organization helps streamline access to medical details and how-to guides.
- Users say that Document360 excels in its powerful search capabilities and versioning features, which are described as game changers for structuring knowledge bases. The inclusion of an AI writing assistant is also a standout feature, helping teams create content more efficiently.
- According to verified reviews, Tettra shines in its ease of setup, with many users noting a straightforward onboarding process that allows for quick implementation. This contrasts with Document360, where some users have mentioned that while the platform is user-friendly, initial setup can be more complex.
- Reviewers mention that both platforms provide strong support, but Document360's customer service is frequently highlighted as a problem solver, with users appreciating the helpful weekly information letters. Tettra also receives praise for its support quality, but Document360 edges ahead in this area.
- G2 reviewers indicate that while both products have similar star ratings, Tettra has a higher percentage of reviews from small businesses, suggesting it may be more tailored for smaller teams. In contrast, Document360's mid-market focus may appeal more to larger organizations looking for robust features.
- Users report that both platforms offer solid content editing capabilities, but Tettra's content editor is noted for its ease of use, allowing for quick updates and organization. Document360's article editor is also praised, but some users feel it could be more intuitive compared to Tettra's interface.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
Tettra
Basic
Starting at $40.00
10 Users Per Month
For small teams just getting started with knowledge sharing
- Slack Integration
- Questions & Answers
- Page Requests
Free Trial
Document360
Free Trial is available
Tettra
Free Trial is available
Ratings
Meets Requirements
9.1
348
9.0
131
Ease of Use
9.3
351
9.3
134
Ease of Setup
9.1
236
9.5
81
Ease of Admin
9.1
211
9.2
50
Quality of Support
9.5
335
9.4
110
Has the product been a good partner in doing business?
9.4
209
9.5
46
Product Direction (% positive)
9.4
313
9.2
130
Features by Category
Administration
9.3
80
Not enough data
9.1
76
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.5
93
Not enough data
9.2
88
Not enough data
9.0
87
Not enough data
Compliance
9.1
82
Not enough data
9.2
79
Not enough data
9.3
74
Not enough data
9.2
71
Not enough data
Customer Support
9.2
83
Not enough data
8.9
81
Not enough data
8.9
76
Not enough data
Data Security
9.0
66
Not enough data
9.2
72
Not enough data
9.4
84
Not enough data
9.3
75
Not enough data
Administration
8.9
77
Not enough data
9.3
94
Not enough data
9.3
94
Not enough data
Generative AI
8.2
30
Not enough data
Account Options
Not enough data
9.1
13
Not enough data
Feature Not Available
Not enough data
8.0
11
Not enough data
Feature Not Available
Not enough data
8.7
10
Not enough data
9.0
14
Q&A Tools
Not enough data
8.3
11
Not enough data
8.8
14
Not enough data
8.8
14
Not enough data
8.9
11
Not enough data
9.3
12
Not enough data
9.2
11
Not enough data
8.8
10
Not enough data
8.3
12
Not enough data
8.5
9
Knowledge Pages
8.5
174
8.5
58
8.6
170
8.7
61
8.9
181
9.0
64
8.4
149
Feature Not Available
7.8
120
Feature Not Available
8.8
147
9.1
59
Knowledge Dissemination
8.7
175
9.0
62
9.1
179
8.9
65
9.2
179
9.4
75
8.8
175
8.9
74
8.5
141
8.8
59
7.9
116
Feature Not Available
9.0
147
9.2
62
8.2
125
8.7
50
8.2
124
9.0
52
Agentic AI - Knowledge Base
8.1
24
7.7
5
8.3
24
7.3
5
8.2
24
6.9
6
Generative AI
8.4
47
Not enough data
Self-Service Experience
9.4
125
Not enough data
9.4
123
Not enough data
Feature Not Available
Not enough data
8.6
72
Not enough data
8.9
79
Not enough data
Self-Service Platform
9.2
81
Not enough data
8.4
74
Not enough data
8.4
68
Not enough data
8.6
72
Not enough data
Agentic AI - Customer Self-Service
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
Management and Discovery - IT Documentation
8.3
19
Not enough data
8.3
19
Not enough data
8.9
19
Not enough data
Operations - IT Documentation
8.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and Tettra are categorized as Knowledge Base
Unique Categories
Document360 is categorized as IT Documentation, Help Authoring Tool (HAT), Customer Self-Service, and Contact Center Knowledge Base
Tettra is categorized as Q&A Platforms
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tettra
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.6%
Information Technology and Services
15.6%
Computer & Network Security
5.0%
Financial Services
5.0%
Marketing and Advertising
4.2%
Other
48.6%
Marketing and Advertising
31.8%
Computer Software
10.8%
Financial Services
8.1%
Information Technology and Services
5.4%
Education Management
3.4%
Other
40.5%
Discussions
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
What is Tettra used for?
1 Comment
Official Response from Tettra
Tettra is an AI-powered internal knowledge base software that helps your team get answers and find information quickly. Tettra will help keep your...Read more
How much does Tettra cost?
1 Comment
Official Response from Tettra
Tettra has a free plan. You can invite up to 10 users to get started.
The scaling plan begins at $10 per user for a Slack or MS Teams integration,...Read more
What is Tettra Wiki?
1 Comment
Official Response from Tettra
Tettra is your internal knowledge base to end repetitive questions.
It offers a full suite of tools for sharing knowledge. With Tettra, you'll get:
*...Read more
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