Compare Document360 and Stonly 
Featured Products
At a Glance
Market Segments
Mid-Market (47.7% of reviews)
Small-Business (59.2% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
$124.00 Per Month
Document360
Star Rating
(501)4.7 out of 5
Market Segments
Mid-Market (47.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansStonly
Star Rating
(132)4.8 out of 5
Market Segments
Small-Business (59.2% of reviews)
Pros & Cons
Entry-Level Pricing
$124.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Document360 excels in overall user satisfaction, boasting a higher G2 Score compared to Stonly. Users appreciate its intuitive UI and powerful search capabilities, which significantly enhance the experience of structuring and managing knowledge bases.
- According to verified reviews, Document360 has a substantial lead in the total number of reviews, indicating a more reliable dataset. Users highlight the robust article editor that makes creating and updating documentation much faster, a feature that Stonly users also find appealing but with less overall feedback.
- Reviewers mention that Document360's customer support is particularly strong, with many praising the problem-solving capabilities of the support team and the helpfulness of weekly information letters. In contrast, while Stonly is noted for its user-friendliness, it lacks the same level of support feedback.
- Users say that Document360's ease of setup is a significant advantage, with many finding the onboarding process straightforward. This contrasts with Stonly, where some users have noted challenges in maintaining and updating guides, despite its overall user-friendly design.
- Reviewers highlight Document360's advanced features like version control and custom roles, which are praised for enhancing team collaboration and documentation management. Stonly, while also user-friendly, does not offer the same depth in these areas, focusing more on basic guide updates.
- According to recent user feedback, both products are recognized for their ease of use, but Document360 edges out with higher ratings in specific functionalities like searchable articles and analytics, which are crucial for users looking to optimize their knowledge management processes.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
Stonly
Starter
$124.00
Per Month
Interactive step-by-step guides and knowledge base for customer support, in-product help, or employee knowledge management.
- 30 Interactive guides w/ unlimited steps
- Stonly widget - embed and launch guides inside your app or website
- One custom knowledge base
Free Trial
Document360
Free Trial is available
Stonly
Free Trial is available
Ratings
Meets Requirements
9.1
348
9.2
105
Ease of Use
9.3
351
9.0
105
Ease of Setup
9.1
236
8.7
83
Ease of Admin
9.1
211
9.0
84
Quality of Support
9.5
335
9.2
93
Has the product been a good partner in doing business?
9.4
209
9.3
81
Product Direction (% positive)
9.4
313
9.5
102
Features by Category
Ticket and Case Management
Not enough data
8.5
11
Not enough data
8.8
10
Not enough data
9.6
13
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.5
11
Not enough data
7.6
9
Not enough data
8.7
10
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.3
14
Not enough data
8.3
11
Not enough data
8.3
8
Not enough data
7.0
5
Not enough data
6.7
6
Platform
Not enough data
8.6
6
Not enough data
8.7
19
Not enough data
9.5
16
Not enough data
8.6
14
Not enough data
7.3
13
Not enough data
7.7
14
Administration
9.3
80
9.1
13
9.1
76
9.0
12
Feature Not Available
9.3
15
Knowledge Management
9.5
93
9.4
24
9.2
88
9.6
16
9.0
87
8.9
16
Compliance
9.1
82
9.3
18
9.2
79
9.2
15
9.3
74
9.2
16
9.2
71
9.1
15
Customer Support
9.2
83
9.2
14
8.9
81
9.2
13
8.9
76
9.5
18
Data Security
9.0
66
9.1
13
9.2
72
8.7
14
9.4
84
9.0
17
9.3
75
8.8
13
Administration
8.9
77
8.8
15
9.3
94
9.5
19
9.3
94
9.7
18
Generative AI
8.2
30
8.3
9
Knowledge Pages
8.5
174
8.5
26
8.6
170
8.7
21
8.9
181
8.3
21
8.4
149
9.0
27
7.8
120
7.7
15
8.8
147
9.0
31
Knowledge Dissemination
8.7
175
8.1
27
9.1
179
8.6
28
9.2
179
9.5
38
8.8
175
8.5
25
8.5
141
8.1
22
7.9
116
8.4
24
9.0
147
8.9
27
8.2
125
8.1
14
8.2
124
8.9
23
Agentic AI - Knowledge Base
8.1
24
Not enough data
8.3
24
Not enough data
8.2
24
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
9.0
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
8.7
19
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.5
7
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.4
47
7.9
20
Self-Service Experience
9.4
125
9.1
47
9.4
123
8.5
43
Feature Not Available
6.9
25
8.6
72
8.5
30
8.9
79
8.9
40
Self-Service Platform
9.2
81
8.7
48
8.4
74
8.1
42
8.4
68
6.2
32
8.6
72
8.1
41
Agentic AI - Customer Self-Service
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Management and Discovery - IT Documentation
8.3
19
Not enough data
8.3
19
Not enough data
8.9
19
Not enough data
Operations - IT Documentation
8.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and Stonly are categorized as Knowledge Base, Customer Self-Service, and Contact Center Knowledge Base
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Stonly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.6%
Information Technology and Services
15.6%
Computer & Network Security
5.0%
Financial Services
5.0%
Marketing and Advertising
4.2%
Other
48.6%
Computer Software
35.4%
Information Technology and Services
10.8%
Financial Services
6.9%
Health, Wellness and Fitness
3.8%
Leisure, Travel & Tourism
3.1%
Other
40.0%
Alternatives
Discussions
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
Stonly has no discussions with answers
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