Compare Document360 and Slack 
At a Glance
Market Segments
Mid-Market (47.8% of reviews)
Small-Business (41.2% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
$0.00
Document360
Star Rating
(498)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansSlack
Star Rating
(38,326)4.5 out of 5
Market Segments
Small-Business (41.2% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Slack excels in facilitating team communication, with users praising its organized channels that keep conversations structured and easy to follow. This real-time collaboration feature is particularly beneficial for teams looking to streamline their workflow.
- Users say Document360 stands out for its feature-rich platform and intuitive authoring capabilities. Reviewers appreciate the clean interface and powerful search functionality, which significantly enhance the efficiency of creating and managing documentation.
- According to verified reviews, Slack's implementation process is notably quick and user-friendly, with many users highlighting the seamless onboarding experience that allows teams to get started without extensive training.
- Reviewers mention that Document360's versioning capabilities and AI writing assistant are game changers, making it easier for teams to maintain and update their knowledge base while reducing the workload on team members.
- G2 reviewers highlight that while Slack has a larger market presence and a higher overall satisfaction score, Document360 offers superior support quality, with users noting the responsiveness and helpfulness of the support team as a key advantage.
- Users report that both platforms have user-friendly interfaces, but Document360's robust article editor is particularly noted for making the documentation process faster and more efficient, which is a significant plus for teams that prioritize content management.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
Slack
Free
$0.00
For teams wanting to try out Slack for an unlimited period of time
- Searchable message archives, up to 10k of your team’s most recent messages
- 10 apps or service integrations
- Native apps for iOS, Android, Mac & Windows Desktop
Free Trial
Document360
Free Trial is available
Slack
Free Trial is available
Ratings
Meets Requirements
9.1
347
9.2
31,242
Ease of Use
9.3
350
9.2
32,182
Ease of Setup
9.1
235
9.2
8,548
Ease of Admin
9.1
211
8.9
5,088
Quality of Support
9.5
335
8.8
21,741
Has the product been a good partner in doing business?
9.4
209
9.0
4,566
Product Direction (% positive)
9.5
312
8.7
30,545
Features by Category
Business Instant Messaging
Not enough data
9.1
13944
Not enough data
9.0
14491
Not enough data
8.6
13784
Business Instant Messaging
Not enough data
8.5
10233
Not enough data
8.1
9559
Business Instant Messaging
Not enough data
9.1
13665
Not enough data
9.2
13285
Not enough data
9.0
11827
Generative AI - Business Instant Messaging
Not enough data
7.6
1508
AI - Business Instant Messaging
Not enough data
7.5
1491
Not enough data
7.9
1496
Not enough data
7.4
1474
Not enough data
7.4
1475
Agentic AI - Business Instant Messaging
Not enough data
7.7
902
Not enough data
7.7
889
Administration
9.3
80
Not enough data
9.1
76
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.5
93
Not enough data
9.2
88
Not enough data
9.0
87
Not enough data
Compliance
9.1
82
Not enough data
9.2
79
Not enough data
9.3
74
Not enough data
9.2
71
Not enough data
Customer Support
9.2
83
Not enough data
8.9
81
Not enough data
8.9
76
Not enough data
Data Security
9.0
66
Not enough data
9.2
72
Not enough data
9.4
84
Not enough data
9.3
75
Not enough data
Administration
8.9
77
Not enough data
9.3
94
Not enough data
9.3
94
Not enough data
Generative AI
8.2
30
Not enough data
Setup
Not enough data
9.1
690
Not enough data
8.9
678
Not enough data
8.7
661
Not enough data
8.9
697
Management
Not enough data
9.0
673
Not enough data
8.7
654
Not enough data
8.9
668
Generative AI
Not enough data
7.8
574
Agentic AI - Workflow Management
Not enough data
7.8
292
Not enough data
8.0
288
Not enough data
8.2
297
Not enough data
8.0
294
Not enough data
8.0
293
Not enough data
8.0
293
Not enough data
8.1
295
Account Options
Not enough data
9.2
288
Not enough data
8.4
282
Not enough data
8.7
278
Not enough data
8.7
281
Not enough data
9.0
288
Not enough data
8.9
285
Q&A Tools
Not enough data
9.1
289
Not enough data
9.1
285
Not enough data
9.1
291
Not enough data
8.7
278
Not enough data
9.1
285
Not enough data
8.9
282
Not enough data
8.6
274
Not enough data
8.9
277
Not enough data
8.5
274
Knowledge Pages
8.5
174
8.5
350
8.6
170
8.3
349
8.9
181
8.2
341
8.4
149
8.2
337
7.8
120
8.0
332
8.8
147
8.4
337
Knowledge Dissemination
8.7
175
8.2
326
9.1
179
8.8
336
9.2
179
9.0
340
8.8
175
9.0
338
8.5
141
8.4
336
7.9
116
8.3
325
9.0
146
8.7
340
8.2
125
8.7
326
8.2
124
8.6
322
Agentic AI - Knowledge Base
8.1
24
8.0
205
8.3
24
8.0
207
8.2
24
7.9
205
Login Options
Not enough data
9.1
773
Not enough data
8.5
748
Productivity
Not enough data
8.0
737
Not enough data
8.3
741
Not enough data
8.6
746
Not enough data
7.9
719
Not enough data
7.9
717
Customization
Not enough data
8.6
740
Not enough data
9.0
756
Not enough data
8.7
727
Agentic AI - Unified Workspaces
Not enough data
7.5
419
Not enough data
7.6
416
Compatibility
Not enough data
9.1
97
Not enough data
9.1
101
Not enough data
9.0
94
Agentic AI - Enterprise Search Software
Not enough data
8.7
65
Not enough data
8.6
61
Not enough data
9.0
63
Not enough data
8.8
63
Not enough data
8.8
63
Not enough data
8.9
61
Search Queries
Not enough data
8.9
97
Not enough data
9.2
95
Not enough data
8.8
93
Not enough data
9.1
94
Not enough data
9.0
94
AI powered search - Enterprise Search Software
Not enough data
9.3
28
Not enough data
9.3
29
Not enough data
9.2
28
Functionality
Not enough data
9.0
94
Not enough data
9.0
93
Not enough data
9.2
99
Compatibility - Enterprise Search Software
Not enough data
9.5
32
Not enough data
9.4
30
Not enough data
9.3
30
Functionality - Enterprise Search Software
Not enough data
9.4
31
Not enough data
9.4
30
Not enough data
9.6
33
Search Queries - Enterprise Search Software
Not enough data
9.5
30
Not enough data
9.4
28
Not enough data
9.3
31
Not enough data
9.5
31
Automation
Not enough data
8.8
1231
Not enough data
8.8
1188
Not enough data
8.5
1163
Administration
Not enough data
8.8
1187
Not enough data
8.7
1141
Not enough data
9.4
1255
Project management
Not enough data
8.7
1171
Not enough data
8.5
1127
Not enough data
8.6
1151
Not enough data
8.5
1136
Not enough data
8.6
1136
Not enough data
8.3
1102
Not enough data
8.3
1132
Workload
Not enough data
8.4
1088
Not enough data
8.8
1149
Not enough data
8.6
1099
Not enough data
8.5
1093
Communication & Collaboration
Not enough data
9.3
1508
Not enough data
9.0
1237
Not enough data
9.4
1333
Cost Management
Not enough data
8.1
1079
Not enough data
8.2
1080
Not enough data
8.1
1072
Integration
Not enough data
8.6
1149
Not enough data
8.4
1082
Not enough data
8.4
1077
Generative AI
Not enough data
7.6
1027
Not enough data
7.7
1026
Agentic AI - Work Management
Not enough data
7.7
529
Not enough data
7.8
522
Not enough data
8.1
530
Not enough data
7.9
525
Communication
Not enough data
9.4
1198
Not enough data
9.3
1188
Not enough data
8.9
1066
Not enough data
8.9
1052
Not enough data
9.1
1059
Content & Documents
Not enough data
9.2
1112
Not enough data
8.9
1053
Not enough data
8.7
1074
Not enough data
8.2
1015
Controls
Not enough data
8.3
1000
Not enough data
8.1
992
Not enough data
8.7
1007
Not enough data
8.4
1013
Not enough data
8.2
980
Project Management
Not enough data
8.4
1006
Not enough data
8.4
986
Not enough data
8.5
1005
Not enough data
8.7
998
Remote Collaboration
Not enough data
9.0
1011
Not enough data
8.7
979
Not enough data
9.0
1000
Not enough data
7.9
967
Generative AI
Not enough data
7.3
936
Not enough data
7.4
935
Agentic AI - Project Collaboration
Not enough data
7.6
448
Not enough data
7.7
453
Generative AI
8.4
47
Not enough data
Self-Service Experience
9.4
125
Not enough data
9.4
123
Not enough data
Feature Not Available
Not enough data
8.6
72
Not enough data
8.9
79
Not enough data
Self-Service Platform
9.2
81
Not enough data
8.4
74
Not enough data
8.4
68
Not enough data
8.6
72
Not enough data
Agentic AI - Customer Self-Service
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
Management and Discovery - IT Documentation
8.3
19
Not enough data
8.3
19
Not enough data
8.9
19
Not enough data
Operations - IT Documentation
8.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
Agentic AI - Audio Conferencing
Not enough data
7.6
289
Not enough data
7.7
289
Action Item Detection - AI Note-taking Software
Not enough data
9.4
21
Not enough data
9.5
21
Automatic Transcription - AI Note-taking Software
Not enough data
9.7
22
Collaboration & Sharing - AI Note-taking Software
Not enough data
9.6
21
Language & Accent Support - AI Note-taking Software
Not enough data
9.5
22
Multi-Platform Integration - AI Note-taking Software
Not enough data
9.1
22
Privacy & Security Controls - AI Note-taking Software
Not enough data
9.3
23
Searchable Note Archives - AI Note-taking Software
Not enough data
9.1
20
Speaker Identification - AI Note-taking Software
Not enough data
9.5
22
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and Slack are categorized as Knowledge Base
Unique Categories
Document360 is categorized as IT Documentation, Help Authoring Tool (HAT), Customer Self-Service, and Contact Center Knowledge Base
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Slack
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
15.6%
Computer & Network Security
5.0%
Financial Services
5.0%
Marketing and Advertising
4.2%
Other
48.5%
Computer Software
15.3%
Information Technology and Services
13.1%
Marketing and Advertising
8.7%
Internet
4.7%
Financial Services
3.3%
Other
54.9%
Alternatives
Discussions
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
How do I delete a channel in slack?
47 Comments
CH
Since this has already been answered, my $0.02 is that you should always archive channels rather than delete them for posterity and/or auditing purposes.Read more
What does slack software do?
28 Comments
RR
Slack is messaging and communication platform which allow an individual for video and audio calls and many more.Read more
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