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At a Glance
Market Segments
Mid-Market (47.8% of reviews)
Small-Business (41.1% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
$0.00
Document360
Star Rating
(497)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansSlack
Star Rating
(37,489)4.5 out of 5
Market Segments
Small-Business (41.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Slack excels in team communication with its real-time messaging and integration capabilities, earning a star rating of 4.5. In contrast, Document360, with a rating of 4.7, is praised for its robust knowledge management features, particularly its versioning and version history, which users find essential for maintaining accurate documentation.
- Reviewers mention that Slack is particularly favored by small businesses, comprising 41.4% of its reviews, while Document360 appeals more to the mid-market segment, with 48.2% of its reviews coming from that demographic. This indicates that Document360 may offer features that are more aligned with the needs of larger organizations.
- Users on G2 highlight that Slack's entry-level price is free, making it accessible for startups and small teams. Conversely, Document360 requires potential users to contact them for pricing, which some reviewers find less transparent and potentially a barrier for smaller businesses.
- Reviewers mention that Document360 shines in quality of support, scoring 9.5 compared to Slack's 8.8. Users appreciate Document360's responsive customer service and detailed documentation, which they find crucial for troubleshooting and onboarding.
- Users say that Document360's ease of use is slightly better than Slack's, with scores of 9.3 versus 9.1. Reviewers appreciate Document360's intuitive interface for creating and managing knowledge bases, while Slack's interface is often described as cluttered, especially for new users.
- G2 users report that Document360's advanced search functionality, rated at 8.6, is superior to Slack's 8.2, allowing users to find information quickly and efficiently. This feature is particularly valued by users who manage large volumes of documentation and need to retrieve specific content without hassle.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
Slack
Free
$0.00
For teams wanting to try out Slack for an unlimited period of time
- Searchable message archives, up to 10k of your team’s most recent messages
- 10 apps or service integrations
- Native apps for iOS, Android, Mac & Windows Desktop
Free Trial
Document360
Free Trial is available
Slack
Free Trial is available
Ratings
Meets Requirements
9.1
347
9.2
30,754
Ease of Use
9.3
350
9.1
31,568
Ease of Setup
9.1
235
9.1
7,981
Ease of Admin
9.1
211
8.9
4,964
Quality of Support
9.5
335
8.8
21,335
Has the product been a good partner in doing business?
9.4
209
9.0
4,443
Product Direction (% positive)
9.5
312
8.7
30,068
Features by Category
Business Instant Messaging
Not enough data
9.1
13798
Not enough data
9.0
14308
Not enough data
8.6
13660
Business Instant Messaging
Not enough data
8.5
10140
Not enough data
8.1
9484
Business Instant Messaging
Not enough data
9.1
13570
Not enough data
9.2
13221
Not enough data
9.0
11679
Generative AI - Business Instant Messaging
Not enough data
7.5
1469
AI - Business Instant Messaging
Not enough data
7.5
1458
Not enough data
7.9
1462
Not enough data
7.4
1442
Not enough data
7.4
1444
Agentic AI - Business Instant Messaging
Not enough data
7.6
865
Not enough data
7.6
859
Administration
9.3
80
Not enough data
9.1
76
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.5
93
Not enough data
9.2
88
Not enough data
9.0
87
Not enough data
Compliance
9.1
82
Not enough data
9.2
79
Not enough data
9.3
74
Not enough data
9.2
71
Not enough data
Customer Support
9.2
83
Not enough data
8.9
81
Not enough data
8.9
76
Not enough data
Data Security
9.0
66
Not enough data
9.2
72
Not enough data
9.4
84
Not enough data
9.3
75
Not enough data
Administration
8.9
77
Not enough data
9.3
94
Not enough data
9.3
94
Not enough data
Generative AI
8.2
30
Not enough data
Setup
Not enough data
9.0
655
Not enough data
8.9
647
Not enough data
8.6
635
Not enough data
8.9
650
Management
Not enough data
9.0
643
Not enough data
8.6
630
Not enough data
8.9
637
Generative AI
Not enough data
7.7
549
Agentic AI - Workflow Management
Not enough data
7.6
268
Not enough data
7.9
264
Not enough data
8.0
271
Not enough data
7.8
269
Not enough data
7.9
268
Not enough data
7.8
268
Not enough data
8.0
268
Account Options
Not enough data
9.1
267
Not enough data
8.3
266
Not enough data
8.6
258
Not enough data
8.6
262
Not enough data
8.9
266
Not enough data
8.8
263
Q&A Tools
Not enough data
9.0
266
Not enough data
9.0
264
Not enough data
9.1
268
Not enough data
8.6
258
Not enough data
9.0
263
Not enough data
8.8
259
Not enough data
8.5
255
Not enough data
8.8
256
Not enough data
8.4
254
Knowledge Pages
8.5
174
8.4
322
8.6
170
8.3
326
8.9
181
8.0
315
8.4
149
8.0
312
7.8
120
7.9
309
8.8
147
8.3
310
Knowledge Dissemination
8.7
175
8.2
304
9.1
179
8.7
309
9.2
179
8.9
310
8.8
175
8.9
310
8.5
141
8.3
307
7.9
116
8.2
301
9.0
146
8.6
309
8.2
125
8.6
301
8.2
124
8.6
299
Agentic AI - Knowledge Base
8.1
24
7.8
182
8.3
24
7.8
183
8.2
24
7.7
181
Login Options
Not enough data
9.0
735
Not enough data
8.4
717
Productivity
Not enough data
8.0
700
Not enough data
8.2
704
Not enough data
8.5
709
Not enough data
7.8
687
Not enough data
7.9
684
Customization
Not enough data
8.5
697
Not enough data
9.0
709
Not enough data
8.6
688
Agentic AI - Unified Workspaces
Not enough data
7.4
385
Not enough data
7.5
383
Compatibility
Not enough data
8.9
80
Not enough data
8.9
83
Not enough data
8.8
78
Agentic AI - Enterprise Search Software
Not enough data
8.2
49
Not enough data
8.1
46
Not enough data
8.7
47
Not enough data
8.3
47
Not enough data
8.3
47
Not enough data
8.4
45
Search Queries
Not enough data
8.6
79
Not enough data
9.0
78
Not enough data
8.6
78
Not enough data
8.9
79
Not enough data
8.8
76
AI powered search - Enterprise Search Software
Not enough data
8.5
13
Not enough data
8.6
13
Not enough data
8.3
13
Functionality
Not enough data
8.8
78
Not enough data
8.9
77
Not enough data
9.0
80
Compatibility - Enterprise Search Software
Not enough data
8.9
15
Not enough data
8.7
13
Not enough data
8.9
14
Functionality - Enterprise Search Software
Not enough data
8.8
14
Not enough data
9.1
13
Not enough data
9.0
14
Search Queries - Enterprise Search Software
Not enough data
8.8
13
Not enough data
8.6
13
Not enough data
8.3
14
Not enough data
8.9
14
Automation
Not enough data
8.8
1142
Not enough data
8.8
1127
Not enough data
8.5
1104
Administration
Not enough data
8.8
1123
Not enough data
8.6
1092
Not enough data
9.4
1133
Project management
Not enough data
8.7
1109
Not enough data
8.5
1085
Not enough data
8.5
1096
Not enough data
8.5
1091
Not enough data
8.5
1084
Not enough data
8.3
1061
Not enough data
8.2
1079
Workload
Not enough data
8.3
1050
Not enough data
8.8
1074
Not enough data
8.6
1052
Not enough data
8.4
1043
Communication & Collaboration
Not enough data
9.2
1110
Not enough data
9.0
1087
Not enough data
9.3
1100
Cost Management
Not enough data
8.0
1034
Not enough data
8.1
1034
Not enough data
8.1
1030
Integration
Not enough data
8.6
1046
Not enough data
8.4
1035
Not enough data
8.4
1022
Generative AI
Not enough data
7.5
983
Not enough data
7.6
980
Agentic AI - Work Management
Not enough data
7.6
486
Not enough data
7.7
483
Not enough data
8.0
483
Not enough data
7.7
484
Communication
Not enough data
9.4
1074
Not enough data
9.3
1063
Not enough data
8.8
1011
Not enough data
8.9
1004
Not enough data
9.1
1006
Content & Documents
Not enough data
9.1
1031
Not enough data
8.9
1010
Not enough data
8.7
1017
Not enough data
8.1
973
Controls
Not enough data
8.3
962
Not enough data
8.1
959
Not enough data
8.6
965
Not enough data
8.4
965
Not enough data
8.2
946
Project Management
Not enough data
8.4
959
Not enough data
8.3
948
Not enough data
8.5
952
Not enough data
8.6
950
Remote Collaboration
Not enough data
9.0
966
Not enough data
8.7
943
Not enough data
8.9
961
Not enough data
7.8
936
Generative AI
Not enough data
7.2
897
Not enough data
7.3
896
Agentic AI - Project Collaboration
Not enough data
7.4
415
Not enough data
7.6
417
Generative AI
8.4
47
Not enough data
Self-Service Experience
9.4
125
Not enough data
9.4
123
Not enough data
Feature Not Available
Not enough data
8.6
72
Not enough data
8.9
79
Not enough data
Self-Service Platform
9.2
81
Not enough data
8.4
74
Not enough data
8.4
68
Not enough data
8.6
72
Not enough data
Agentic AI - Customer Self-Service
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
Management and Discovery - IT Documentation
8.3
19
Not enough data
8.3
19
Not enough data
8.9
19
Not enough data
Operations - IT Documentation
8.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
Agentic AI - Audio Conferencing
Not enough data
7.3
264
Not enough data
7.5
264
Action Item Detection - AI Note-taking Software
Not enough data
8.3
8
Not enough data
8.8
8
Automatic Transcription - AI Note-taking Software
Not enough data
9.1
9
Collaboration & Sharing - AI Note-taking Software
Not enough data
9.0
8
Language & Accent Support - AI Note-taking Software
Not enough data
8.9
9
Multi-Platform Integration - AI Note-taking Software
Not enough data
8.7
9
Privacy & Security Controls - AI Note-taking Software
Not enough data
8.5
10
Searchable Note Archives - AI Note-taking Software
Not enough data
8.1
8
Speaker Identification - AI Note-taking Software
Not enough data
8.7
9
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and Slack are categorized as Knowledge Base
Unique Categories
Document360 is categorized as IT Documentation, Help Authoring Tool (HAT), Customer Self-Service, and Contact Center Knowledge Base
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Slack
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
15.6%
Financial Services
5.0%
Computer & Network Security
5.0%
Marketing and Advertising
4.2%
Other
48.5%
Computer Software
15.3%
Information Technology and Services
13.0%
Marketing and Advertising
8.5%
Internet
4.7%
Education Management
3.3%
Other
55.0%
Alternatives
Discussions
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
How do I delete a channel in slack?
47 Comments
CH
Since this has already been answered, my $0.02 is that you should always archive channels rather than delete them for posterity and/or auditing purposes.Read more
What does slack software do?
28 Comments
RR
Slack is messaging and communication platform which allow an individual for video and audio calls and many more.Read more
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