Compare Document360 and Serviceware Knowledge 
Featured Products
At a Glance
Market Segments
Mid-Market (47.8% of reviews)
Mid-Market (40.7% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
$8.00
Document360
Star Rating
(501)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansServiceware Knowledge
Star Rating
(27)4.8 out of 5
Market Segments
Mid-Market (40.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$8.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Serviceware Knowledge excels in its search functionality, with users praising its high-performance search engine that allows for easy access to information. This feature is particularly beneficial for teams needing quick answers in customer service scenarios.
- Users say Document360 stands out for its intuitive user interface and powerful search capabilities, which many find to be game changers. The ability to structure knowledge bases with features like versioning and custom roles enhances the overall user experience, making it easier to manage documentation.
- Reviewers mention that Serviceware Knowledge offers a simple and intuitive setup, which is appreciated by users who value a quick onboarding process. The rapid implementation is highlighted as a significant advantage, allowing teams to start using the system effectively without extensive training.
- According to verified reviews, Document360's robust article editor is a major plus, enabling users to create, organize, and update documentation much faster than previous methods. This efficiency is crucial for teams that need to keep their knowledge base current and relevant.
- G2 reviewers highlight that while Serviceware Knowledge has a strong support system, Document360's customer support is often described as a problem solver, with users appreciating the helpfulness of the support team and the value of weekly information updates.
- Users report that both platforms have their strengths, but Document360's user-friendly design and features like version control and rollback functionality make it particularly appealing for teams looking for a seamless documentation experience, especially for those new to knowledge management systems.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
Serviceware Knowledge
Serviceware Knowledge Team Edition
$8.00
Standard feature set to be really fast up and running.
- Knowledge Views
- Knowledge Tree
- Powerful Search
Free Trial
Document360
Free Trial is available
Serviceware Knowledge
Free Trial is available
Ratings
Meets Requirements
9.1
347
8.9
25
Ease of Use
9.3
350
9.5
25
Ease of Setup
9.1
235
9.0
21
Ease of Admin
9.1
211
8.3
22
Quality of Support
9.5
335
9.2
25
Has the product been a good partner in doing business?
9.4
209
9.5
22
Product Direction (% positive)
9.5
312
9.5
25
Features by Category
Administration
9.3
80
Not enough data
9.1
76
Not enough data
Feature Not Available
Feature Not Available
Knowledge Management
9.5
93
Not enough data
9.2
88
Not enough data
9.0
87
Not enough data
Compliance
9.1
82
Not enough data
9.2
79
Not enough data
9.3
74
Not enough data
9.2
71
Not enough data
Customer Support
9.2
83
Not enough data
8.9
81
Not enough data
8.9
76
Not enough data
Data Security
9.0
66
Not enough data
9.2
72
Not enough data
9.4
84
Not enough data
9.3
75
Not enough data
Administration
8.9
77
Not enough data
9.3
94
Not enough data
9.3
94
Not enough data
Generative AI
8.2
30
Not enough data
Knowledge Pages
8.5
174
Not enough data
8.6
170
Not enough data
8.9
181
Not enough data
8.4
149
Not enough data
7.8
120
Not enough data
8.8
147
Not enough data
Knowledge Dissemination
8.7
175
Not enough data
9.1
179
Not enough data
9.2
179
Not enough data
8.8
175
Not enough data
8.5
141
Not enough data
7.9
116
Not enough data
9.0
146
Not enough data
8.2
125
Not enough data
8.2
124
Not enough data
Agentic AI - Knowledge Base
8.1
24
Not enough data
8.3
24
Not enough data
8.2
24
Not enough data
Generative AI
8.4
47
Not enough data
Self-Service Experience
9.4
125
Not enough data
9.4
123
Not enough data
Feature Not Available
Not enough data
8.6
72
Not enough data
8.9
79
Not enough data
Self-Service Platform
9.2
81
Not enough data
8.4
74
Not enough data
8.4
68
Not enough data
8.6
72
Not enough data
Agentic AI - Customer Self-Service
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
Management and Discovery - IT Documentation
8.3
19
Not enough data
8.3
19
Not enough data
8.9
19
Not enough data
Operations - IT Documentation
8.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and Serviceware Knowledge are categorized as Knowledge Base, Customer Self-Service, and Contact Center Knowledge Base
Unique Categories
Document360 is categorized as IT Documentation and Help Authoring Tool (HAT)
Serviceware Knowledge has no unique categories
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Serviceware Knowledge
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
15.6%
Computer & Network Security
5.0%
Financial Services
5.0%
Marketing and Advertising
4.2%
Other
48.5%
Telecommunications
11.1%
Information Technology and Services
11.1%
Financial Services
11.1%
Consumer Services
11.1%
Wholesale
7.4%
Other
48.1%
Discussions
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
Serviceware Knowledge has no discussions with answers
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