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At a Glance
Market Segments
Mid-Market (47.8% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Starting at $100.00 10 User Per Month
Document360
Star Rating
(497)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansScreenSteps
Star Rating
(54)4.7 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $100.00 10 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that the "Rich Text Editor" in ScreenSteps is highly intuitive, allowing for easy formatting and content creation, while Document360's editor, although functional, lacks some of the advanced features that users desire.
- Reviewers mention that ScreenSteps excels in "Video Tutorials," providing a wealth of resources that help users quickly understand the software, whereas Document360's tutorials are less comprehensive, leading to a steeper learning curve for new users.
- G2 users highlight that ScreenSteps offers superior "Task Tracking" capabilities, making it easier to manage and monitor tasks, while Document360's task management features are seen as basic and less effective for team collaboration.
- Users on G2 appreciate ScreenSteps' "Versioning and Version History" feature, which allows for easy tracking of document changes, while Document360's versioning is reported to be less user-friendly, causing confusion during updates.
- Reviewers say that Document360 shines in "Analytics," providing more detailed insights into user engagement and content performance compared to ScreenSteps, which has been noted to have more limited analytics capabilities.
- Users report that Document360's "User, Role, and Access Management" is more robust, allowing for better control over permissions and access levels, while ScreenSteps is seen as lacking in this area, making it harder to manage user roles effectively.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
ScreenSteps
Answer Plan
Starting at $100.00
10 User Per Month
Ideal for teams who want to create a basic knowledge base to answer user questions.
- Online Knowledge Base
- Desktop Authoring Tool
- Implementation & Training Courses
Free Trial
Document360
Free Trial is available
ScreenSteps
Free Trial is available
Ratings
Meets Requirements
9.1
347
9.2
38
Ease of Use
9.3
350
9.2
38
Ease of Setup
9.1
235
9.3
28
Ease of Admin
9.1
211
9.2
30
Quality of Support
9.5
335
9.6
33
Has the product been a good partner in doing business?
9.4
209
9.7
29
Product Direction (% positive)
9.5
312
8.1
36
Features by Category
Administration
9.3
80
Not enough data
9.1
76
Not enough data
Feature Not Available
Feature Not Available
Knowledge Management
9.5
93
9.7
6
9.2
88
9.7
5
9.0
87
8.3
5
Compliance
9.1
82
Not enough data
9.2
79
Feature Not Available
9.3
74
Feature Not Available
9.2
71
Feature Not Available
Customer Support
9.2
83
Feature Not Available
8.9
81
Feature Not Available
8.9
76
Not enough data
Data Security
9.0
66
Feature Not Available
9.2
72
8.0
5
9.4
84
8.7
5
9.3
75
Not enough data
Administration
8.9
77
Not enough data
9.3
94
9.0
5
9.3
94
9.2
6
Generative AI
8.2
30
Not enough data
Guide Options
Not enough data
9.7
5
Not enough data
9.7
6
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
9.4
6
Guide Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
9.0
5
Access Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Checklist Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Availability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Knowledge Pages
8.5
174
Not enough data
8.6
170
Not enough data
8.9
181
Not enough data
8.4
149
Not enough data
7.8
120
Feature Not Available
8.8
147
Not enough data
Knowledge Dissemination
8.7
175
Not enough data
9.1
179
9.7
5
9.2
179
9.0
5
8.8
175
Not enough data
8.5
141
Not enough data
7.9
116
Not enough data
9.0
146
Not enough data
8.2
125
Not enough data
8.2
124
Not enough data
Agentic AI - Knowledge Base
8.1
24
Not enough data
8.3
24
Not enough data
8.2
24
Not enough data
Generative AI
8.4
47
Not enough data
Self-Service Experience
9.4
125
Not enough data
9.4
123
Not enough data
Feature Not Available
Not enough data
8.6
72
Not enough data
8.9
79
Not enough data
Self-Service Platform
9.2
81
Not enough data
8.4
74
Not enough data
8.4
68
Not enough data
8.6
72
Not enough data
Agentic AI - Customer Self-Service
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
Management and Discovery - IT Documentation
8.3
19
Not enough data
8.3
19
Not enough data
8.9
19
Not enough data
Operations - IT Documentation
8.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and ScreenSteps are categorized as Knowledge Base and Contact Center Knowledge Base
Unique Categories
Document360 is categorized as IT Documentation, Help Authoring Tool (HAT), and Customer Self-Service
ScreenSteps is categorized as Work Instructions and Standard Operating Procedures
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ScreenSteps
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
15.6%
Financial Services
5.0%
Computer & Network Security
5.0%
Marketing and Advertising
4.2%
Other
48.5%
Computer Software
43.1%
Non-Profit Organization Management
5.9%
Financial Services
5.9%
Banking
5.9%
Real Estate
3.9%
Other
35.3%
Discussions
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
What does ScreenSteps do?
2 Comments
PP
Screensteps is my go-to app for all the documentation I create. Adding screenshots to step-by-step narrative gives the visual while also teaching the steps. Read more
ScreenSteps has no more discussions with answers
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