# Document360, ProProfs Knowledge Base Software, Sprinklr Service vs Genesys Cloud CX Comparison

| | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.6 out of 5 | 4.3 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 513 | 30 | 736 | 1,547 | 
| **Largest Market Segment** | Mid-Market (47.8% of reviews) | Mid-Market (46.7% of reviews) | Enterprise (42.2% of reviews) | Mid-Market (46.1% of reviews) | 
| **Entry Level Price** | Contact Us 5 Team Accounts (billed annually) | $1,080.00 Per Year | $4,200.00 1 User Per Year | No pricing available | 

---
## Top Pros & Cons

### Document360

Pros:
- Ease of Use (46 reviews)
- Features (31 reviews)

Cons:
- Missing Features (11 reviews)
- Editing Difficulties (10 reviews)

### ProProfs Knowledge Base Software

**Not enough data**

### Sprinklr Service

Pros:
- Ease of Use (81 reviews)
- Features (64 reviews)

Cons:
- Complexity (29 reviews)
- Learning Curve (27 reviews)

### Genesys Cloud CX

Pros:
- Ease of Use (144 reviews)
- Features (103 reviews)

Cons:
- Limited Features (58 reviews)
- Missing Features (55 reviews)

---
## Ratings Comparison
| Rating | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
  | **Meets Requirements** | 9.1 (353 reviews) | 9.2 (22 reviews) | 8.5 (598 reviews) | 8.6 (1073 reviews) | 
  | **Ease of Use** | 9.3 (357 reviews) | 9.5 (22 reviews) | 8.3 (620 reviews) | 8.9 (1109 reviews) | 
  | **Ease of Setup** | 9.1 (241 reviews) | 8.9 (11 reviews) | 8.0 (457 reviews) | 8.4 (667 reviews) | 
  | **Ease of Admin** | 9.1 (213 reviews) | 9.0 (10 reviews) | 8.1 (241 reviews) | 8.5 (615 reviews) | 
  | **Quality of Support** | 9.5 (340 reviews) | 9.3 (21 reviews) | 8.1 (581 reviews) | 8.2 (1029 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (210 reviews) | 8.8 (10 reviews) | 8.6 (242 reviews) | 8.5 (608 reviews) | 
  | **Product Direction (% positive)** | 9.4 (318 reviews) | 9.4 (19 reviews) | 8.7 (604 reviews) | 8.7 (975 reviews) | 

---
## Pricing

### Document360

#### Entry-Level Pricing

Plan: Professional

Price: Contact Us 5 Team Accounts (billed annually)

Description: Built for growing teams to scale documentation efficiently.

Key Features:
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word

[Browse all 3 editions](https://www.g2.com/products/document360/pricing)

#### Free Trial

Yes

### ProProfs Knowledge Base Software

#### Entry-Level Pricing

Plan: ESSENTIALS 

Price: $1,080.00 Per Year

Description: Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.)

Key Features:
- Authors & Users - 3
- Public Views - Unlimited
- Pages - 500

[Browse all 3 editions](https://www.g2.com/products/proprofs-knowledge-base-software/pricing)

#### Free Trial

No

### Sprinklr Service

#### Entry-Level Pricing

Plan: Digital + Voice Package- Service 2

Price: $4,200.00 1 User Per Year

Description: Voice, live chat & messaging: 

Provide seamless 
experiences across 30+ digital channels and robust 
support on Voice. Use AI and automation to increase selfservice, improve agent productivity and boost customer 
satisfaction

Key Features:
- Live chat, SMS, Email
- Inbound/Outbound Voice
- Proactive Prompts

[Browse all 3 editions](https://www.g2.com/products/sprinklr-service/pricing)

#### Free Trial

Yes

### Genesys Cloud CX

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Sprinklr Service** | 8.0/10 | 192 |
| **Genesys Cloud CX** | N/A | N/A |

#### Ticket and Case Management

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 8.6 (69 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 8.5 (71 reviews) ✓ Verified | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 8.6 (73 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 7.9 (69 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 8.0 (64 reviews) ✓ Verified | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 8.3 (69 reviews) ✓ Verified | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 8.3 (67 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 8.2 (70 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.4 (45 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.0 (46 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 6.9 (18 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 6.9 (18 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.1 (18 reviews) | Not enough data | 

#### Communication Channels

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 8.1 (63 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 8.1 (64 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 7.8 (68 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 8.9 (67 reviews) ✓ Verified | Not enough data | 
| **Voice** | Not enough data | Not enough data | 7.0 (59 reviews) | Not enough data | 

#### Platform

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 7.6 (73 reviews) ✓ Verified | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 7.8 (141 reviews) ✓ Verified | 8.4 (175 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 8.6 (80 reviews) ✓ Verified | Not enough data | 
| **Integration** | Not enough data | Not enough data | 8.2 (77 reviews) ✓ Verified | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 8.9 (85 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 8.9 (86 reviews) ✓ Verified | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Sprinklr Service** | N/A | N/A |
| **Genesys Cloud CX** | 9.1/10 | 30 |

#### Messenger

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Sequencing** | Not enough data | Not enough data | Not enough data | 8.8 (23 reviews) | 
| **AI** | Not enough data | Not enough data | Not enough data | 9.1 (26 reviews) | 
| **Live Chat** | Not enough data | Not enough data | Not enough data | 9.1 (25 reviews) | 
| **Customization Interface** | Not enough data | Not enough data | Not enough data | 8.5 (25 reviews) | 

#### Channels

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Social Media** | Not enough data | Not enough data | Not enough data | 9.0 (24 reviews) | 
| **Website** | Not enough data | Not enough data | Not enough data | 9.1 (23 reviews) | 
| **Text Message (SMS)** | Not enough data | Not enough data | Not enough data | 9.2 (22 reviews) | 
| **Voice Assistants** | Not enough data | Not enough data | Not enough data | 8.9 (21 reviews) | 
| **Other** | Not enough data | Not enough data | Not enough data | 9.2 (20 reviews) | 

#### Customers

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Targeting** | Not enough data | Not enough data | Not enough data | 8.9 (27 reviews) | 
| **Profiles** | Not enough data | Not enough data | Not enough data | 8.6 (24 reviews) | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 9.1 (25 reviews) | 
| **Lead Gathering** | Not enough data | Not enough data | Not enough data | 8.7 (23 reviews) | 
| **Sales Conversion** | Not enough data | Not enough data | Not enough data | 9.2 (24 reviews) | 

#### Agentic AI - Conversational Marketing

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Sprinklr Service** | N/A | N/A |
| **Genesys Cloud CX** | 8.8/10 | 197 |

#### Dialing Options

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Preview Dialing** | Not enough data | Not enough data | Not enough data | 8.9 (145 reviews) | 
| **Progressive Dialing** | Not enough data | Not enough data | Not enough data | 8.9 (129 reviews) | 
| **Predictive Dialing** | Not enough data | Not enough data | Not enough data | 9.0 (7 reviews) | 

#### Agent Tools

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Whisper Coaching ** | Not enough data | Not enough data | Not enough data | 8.6 (125 reviews) | 
| **Callback Scheduling ** | Not enough data | Not enough data | Not enough data | 8.7 (139 reviews) | 
| **Call Recording ** | Not enough data | Not enough data | Not enough data | 9.2 (163 reviews) | 

#### Automation

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Voice Activity Detection** | Not enough data | Not enough data | Not enough data | 8.6 (121 reviews) | 
| **Interactive Voice Response (IVR)** | Not enough data | Not enough data | Not enough data | 9.2 (148 reviews) | 
| **Call Scrubbing** | Not enough data | Not enough data | Not enough data | 8.7 (109 reviews) | 

#### Agentic AI - Auto Dialer

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 9.2 (6 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 8.6 (6 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 8.7 (5 reviews) | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Document360** | 9.1/10 | 110 |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Sprinklr Service** | 8.4/10 | 67 |
| **Genesys Cloud CX** | N/A | N/A |

#### Administration

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Database Management ** | 9.3 (80 reviews) | Not enough data | 8.6 (50 reviews) | Not enough data | 
| **Data Workflows** | 9.1 (77 reviews) | Not enough data | 8.4 (47 reviews) | Not enough data | 
| **Issue Management** | Feature Not Available | Not enough data | 8.4 (47 reviews) | Not enough data | 

#### Knowledge Management

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Knowledge Base** | 9.5 (94 reviews) | Not enough data | 8.4 (48 reviews) | Not enough data | 
| **Publishing Workflows** | 9.2 (88 reviews) | Not enough data | 8.3 (47 reviews) | Not enough data | 
| **Analytics** | 9.0 (87 reviews) | Not enough data | 8.7 (52 reviews) | Not enough data | 

#### Compliance

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Policies and Controls** | 9.1 (83 reviews) | Not enough data | 8.3 (48 reviews) | Not enough data | 
| **Data Governance** | 9.2 (79 reviews) | Not enough data | 8.5 (48 reviews) | Not enough data | 
| **Compliance** | 9.3 (74 reviews) | Not enough data | 8.5 (45 reviews) | Not enough data | 
| **Auditing** | 9.2 (71 reviews) | Not enough data | 8.3 (44 reviews) | Not enough data | 

#### Customer Support

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Intelligent Search** | 9.2 (83 reviews) | Not enough data | 8.0 (46 reviews) | Not enough data | 
| **Suggestions** | 8.9 (81 reviews) | Not enough data | 8.1 (44 reviews) | Not enough data | 
| **Decision Trees** | 8.9 (76 reviews) | Not enough data | 7.9 (45 reviews) | Not enough data | 

#### Data Security

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Risk Data Attributes** | 9.0 (66 reviews) | Not enough data | 8.4 (45 reviews) | Not enough data | 
| **Data Transport** | 9.2 (72 reviews) | Not enough data | 8.4 (45 reviews) | Not enough data | 
| **Access Management** | 9.4 (84 reviews) | Not enough data | 8.6 (48 reviews) | Not enough data | 
| **Multi-Factor Authentication** | 9.3 (75 reviews) | Not enough data | 8.6 (47 reviews) | Not enough data | 

#### Administration

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Integrations** | 8.9 (77 reviews) | Not enough data | 8.5 (45 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.3 (95 reviews) | Not enough data | 8.6 (44 reviews) | Not enough data | 
| **Performance and Reliability** | 9.3 (95 reviews) | Not enough data | 8.6 (45 reviews) | Not enough data | 

#### Generative AI

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **AI Text Summarization** | 8.3 (31 reviews) | Not enough data | 7.3 (41 reviews) | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Sprinklr Service** | 6.2/10 | 43 |
| **Genesys Cloud CX** | N/A | N/A |

#### Call Analytics

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 5.7 (33 reviews) | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 6.0 (35 reviews) | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | 5.6 (31 reviews) | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 6.1 (31 reviews) | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | 6.3 (34 reviews) | Not enough data | 
| **Speech-to-Text** | Not enough data | Not enough data | 5.8 (31 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 6.3 (30 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 5.9 (11 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 6.7 (11 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 6.1 (11 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 6.4 (11 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 6.4 (11 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 6.7 (12 reviews) | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 6.8 (12 reviews) | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Sprinklr Service** | 7.9/10 | 58 |
| **Genesys Cloud CX** | 8.2/10 | 194 |

#### Quality Assurance

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 8.2 (51 reviews) | 8.8 (160 reviews) | 
| **Calibration** | Not enough data | Not enough data | 7.9 (50 reviews) | 8.6 (150 reviews) | 
| **Reports** | Not enough data | Not enough data | 8.4 (51 reviews) | 7.8 (161 reviews) | 

#### Engagement

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Feedback** | Not enough data | Not enough data | 8.1 (51 reviews) | 8.5 (139 reviews) | 
| **Dashboards** | Not enough data | Not enough data | 8.0 (50 reviews) | 8.2 (160 reviews) | 
| **Training** | Not enough data | Not enough data | 7.7 (48 reviews) | 8.2 (148 reviews) | 

#### Performance

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | 7.9 (49 reviews) | 8.5 (155 reviews) | 
| **Compliance** | Not enough data | Not enough data | 8.3 (46 reviews) | 9.0 (153 reviews) | 

#### Generative AI

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 6.9 (42 reviews) | 7.1 (33 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.2 (41 reviews) | 7.5 (33 reviews) | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Document360** | 8.5/10 | 215 |
| **ProProfs Knowledge Base Software** | 9.0/10 | 6 |
| **Sprinklr Service** | N/A | N/A |
| **Genesys Cloud CX** | N/A | N/A |

#### Knowledge Pages

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Templates** | 8.5 (175 reviews) | 8.3 (6 reviews) | Not enough data | Not enough data | 
| **In-Content Feedback** | 8.6 (170 reviews) | 8.6 (6 reviews) | Not enough data | Not enough data | 
| **Versioning and Version History** | 8.9 (183 reviews) | 9.2 (6 reviews) | Not enough data | Not enough data | 
| **Decision Trees** | 8.4 (149 reviews) | Feature Not Available | Not enough data | Not enough data | 
| **Duplicate Detection** | 7.8 (120 reviews) | Not enough data | Not enough data | Not enough data | 
| **Content Editor** | 8.8 (147 reviews) | Not enough data | Not enough data | Not enough data | 

#### Knowledge Dissemination

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Page Analytics** | 8.7 (176 reviews) | 8.9 (6 reviews) | Not enough data | Not enough data | 
| **Permissions** | 9.1 (179 reviews) | 9.4 (6 reviews) | Not enough data | Not enough data | 
| **Knowledge Sharing** | 9.2 (179 reviews) | 9.2 (6 reviews) | Not enough data | Not enough data | 
| **Notifications** | 8.8 (176 reviews) | 9.4 (6 reviews) | Not enough data | Not enough data | 
| **Advanced Search** | 8.5 (144 reviews) | Not enough data | Not enough data | Not enough data | 
| **Browser Extension** | 7.9 (116 reviews) | Not enough data | Not enough data | Not enough data | 
| **Organization** | 9.0 (148 reviews) | Not enough data | Not enough data | Not enough data | 
| **Other Integrations** | 8.2 (126 reviews) | Not enough data | Not enough data | Not enough data | 
| **Knowledge Integrations** | 8.2 (124 reviews) | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Knowledge Base

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Adaptive Learning** | 8.1 (24 reviews) | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.3 (24 reviews) | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.2 (24 reviews) | Not enough data | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Sprinklr Service** | 7.4/10 | 174 |
| **Genesys Cloud CX** | 8.3/10 | 522 |

#### Channels

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Voice** | Not enough data | Not enough data | 6.9 (142 reviews) | 9.1 (355 reviews) ✓ Verified | 
| **Social** | Not enough data | Not enough data | 8.4 (145 reviews) | 8.3 (209 reviews) | 
| **Web Chat** | Not enough data | Not enough data | 7.9 (138 reviews) | 8.6 (241 reviews) ✓ Verified | 
| **Mobile SMS** | Not enough data | Not enough data | 7.5 (140 reviews) | 8.3 (207 reviews) ✓ Verified | 
| **Email** | Not enough data | Not enough data | 7.6 (135 reviews) | 8.3 (240 reviews) ✓ Verified | 

#### Generative AI

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 6.6 (113 reviews) | 7.9 (69 reviews) | 

#### Functions

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Session Routing** | Not enough data | Not enough data | 7.5 (139 reviews) | 8.8 (394 reviews) ✓ Verified | 
| **Session Queuing** | Not enough data | Not enough data | 7.6 (132 reviews) | 8.8 (403 reviews) ✓ Verified | 
| **Concurrent Calling** | Not enough data | Not enough data | 7.3 (134 reviews) | 8.8 (340 reviews) ✓ Verified | 
| **Speech Analytics** | Not enough data | Not enough data | 7.3 (132 reviews) | 8.3 (237 reviews) ✓ Verified | 
| **Auto Dialer** | Not enough data | Not enough data | 6.8 (131 reviews) | 8.5 (244 reviews) ✓ Verified | 
| **IVR** | Not enough data | Not enough data | 7.1 (135 reviews) | 9.1 (318 reviews) ✓ Verified | 
| **Inbound Screen Pop** | Not enough data | Not enough data | 7.6 (128 reviews) | 8.8 (304 reviews) ✓ Verified | 
| **Persistent Data** | Not enough data | Not enough data | 8.0 (129 reviews) | 8.6 (244 reviews) | 

#### Agentic AI - Contact Center

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 5.9 (22 reviews) | 6.7 (10 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 6.7 (22 reviews) | 8.0 (11 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 6.2 (22 reviews) | 7.4 (12 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 6.5 (22 reviews) | 6.7 (10 reviews) | 

#### Administrative

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Session Summary Notes** | Not enough data | Not enough data | 7.8 (130 reviews) | 8.3 (356 reviews) ✓ Verified | 
| **Administrator Access** | Not enough data | Not enough data | 7.8 (130 reviews) | 8.8 (402 reviews) ✓ Verified | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 8.4 (144 reviews) | 7.5 (440 reviews) ✓ Verified | 
| **Session Recording** | Not enough data | Not enough data | 7.8 (131 reviews) | 8.8 (287 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | Not enough data | Not enough data | 7.9 (142 reviews) | 8.5 (261 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Sprinklr Service** | N/A | N/A |
| **Genesys Cloud CX** | 9.1/10 | 47 |

#### Responses

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 9.2 (36 reviews) | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 9.4 (36 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | Not enough data | 8.6 (33 reviews) | 

#### Automation - AI Agents

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 9.1 (9 reviews) | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 9.2 (11 reviews) | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 8.3 (8 reviews) | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 8.5 (8 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 9.1 (11 reviews) | 

#### Platform

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | Not enough data | 8.8 (35 reviews) | 
| **Integration** | Not enough data | Not enough data | Not enough data | 9.3 (37 reviews) | 
| **Human-In-The-Loop** | Not enough data | Not enough data | Not enough data | 9.1 (33 reviews) | 

#### Autonomy -  AI Agents

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 9.0 (10 reviews) | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 9.2 (11 reviews) | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 8.9 (9 reviews) | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 9.0 (10 reviews) | 

#### Generative AI

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 9.7 (5 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 9.2 (6 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Sprinklr Service** | 8.4/10 | 74 |
| **Genesys Cloud CX** | 8.7/10 | 75 |

#### Responses

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Customization** | Not enough data | Not enough data | 8.5 (57 reviews) | 8.7 (60 reviews) | 
| **Control** | Not enough data | Not enough data | 8.5 (57 reviews) | 8.8 (58 reviews) | 
| **Route To Human** | Not enough data | Not enough data | 8.5 (57 reviews) | 9.1 (60 reviews) | 
| **Menu bars** | Not enough data | Not enough data | 8.6 (55 reviews) | 8.5 (61 reviews) | 
| **Drip sequences** | Not enough data | Not enough data | 8.3 (53 reviews) | 8.3 (55 reviews) | 

#### Platform

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Live chat** | Not enough data | Not enough data | 8.5 (54 reviews) | 9.0 (59 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.4 (56 reviews) | 8.8 (64 reviews) | 
| **Branding** | Not enough data | Not enough data | 8.5 (56 reviews) | 9.0 (56 reviews) | 
| **Analytics** | Not enough data | Not enough data | 8.7 (56 reviews) | 8.6 (62 reviews) | 
| **A/B testing** | Not enough data | Not enough data | 8.1 (51 reviews) | Feature Not Available | 
| **Role-based access** | Not enough data | Not enough data | 8.4 (56 reviews) | 8.9 (62 reviews) | 
| **Collection of information** | Not enough data | Not enough data | 8.2 (53 reviews) | 8.7 (57 reviews) | 

#### Generative AI

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.9 (38 reviews) | 8.6 (29 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.8 (37 reviews) | 8.6 (29 reviews) | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Sprinklr Service** | 8.3/10 | 44 |
| **Genesys Cloud CX** | 8.4/10 | 202 |

#### Workforce Management

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Agent Availability** | Not enough data | Not enough data | 9.0 (33 reviews) | 8.7 (173 reviews) | 
| **Skills Management** | Not enough data | Not enough data | 8.2 (33 reviews) | 8.6 (163 reviews) | 
| **Shift Scheduling** | Not enough data | Not enough data | 8.1 (34 reviews) | 8.5 (154 reviews) | 
| **Agent Self-Service** | Not enough data | Not enough data | 8.1 (33 reviews) | 8.2 (151 reviews) | 
| **Mobile Access** | Not enough data | Not enough data | 8.1 (32 reviews) | 8.0 (119 reviews) | 

#### Administration

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Automation** | Not enough data | Not enough data | 7.8 (36 reviews) | 8.1 (145 reviews) | 
| **Performance Analysis** | Not enough data | Not enough data | 8.7 (35 reviews) | 8.5 (164 reviews) | 
| **Dashboards** | Not enough data | Not enough data | 8.6 (36 reviews) | 8.4 (172 reviews) | 
| **Forecasting** | Not enough data | Not enough data | 8.1 (33 reviews) | 8.0 (145 reviews) | 
| **Intraday Management** | Not enough data | Not enough data | 8.1 (35 reviews) | 8.5 (153 reviews) | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Sprinklr Service** | N/A | N/A |
| **Genesys Cloud CX** | 9.2/10 | 27 |

#### Administration

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Access Control** | Not enough data | Not enough data | Not enough data | 9.2 (25 reviews) | 
| **Web Page Navigation** | Not enough data | Not enough data | Not enough data | 8.9 (24 reviews) | 
| **Real Time Assistance** | Not enough data | Not enough data | Not enough data | 9.2 (23 reviews) | 

#### Security

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Data Security** | Not enough data | Not enough data | Not enough data | 9.3 (24 reviews) | 
| **Data Masking** | Not enough data | Not enough data | Not enough data | 9.4 (23 reviews) | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Sprinklr Service** | N/A | N/A |
| **Genesys Cloud CX** | 9.0/10 | 49 |

#### Messaging Channels

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | Not enough data | 9.0 (31 reviews) | 
| **Email** | Not enough data | Not enough data | Not enough data | 9.2 (32 reviews) | 
| **Voice Messaging** | Not enough data | Not enough data | Not enough data | 9.2 (34 reviews) | 
| **Two way messaging** | Not enough data | Not enough data | Not enough data | 9.0 (33 reviews) | 

#### Administration

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Scheduling** | Not enough data | Not enough data | Not enough data | 9.0 (35 reviews) | 
| **Triggered Notifications** | Not enough data | Not enough data | Not enough data | 8.9 (33 reviews) | 
| **Segmentation** | Not enough data | Not enough data | Not enough data | 8.7 (33 reviews) | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 9.0 (37 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Sprinklr Service** | N/A | N/A |
| **Genesys Cloud CX** | 8.1/10 | 191 |

#### Platform

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Omnichannel** | Not enough data | Not enough data | Not enough data | 8.7 (153 reviews) | 
| **Mobile Access** | Not enough data | Not enough data | Not enough data | 7.8 (132 reviews) | 
| **Queue Management** | Not enough data | Not enough data | Not enough data | 8.9 (168 reviews) | 
| **Call Routing** | Not enough data | Not enough data | Not enough data | 9.2 (171 reviews) | 
| **Call Back** | Not enough data | Not enough data | Not enough data | 8.8 (165 reviews) | 
| **IVR** | Not enough data | Not enough data | Not enough data | 9.2 (164 reviews) | 
| **Automatic Call Distribution** | Not enough data | Not enough data | Not enough data | 9.1 (165 reviews) | 

#### Generative AI

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 7.7 (61 reviews) | 

#### Workforce Management

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Call Monitoring** | Not enough data | Not enough data | Not enough data | 8.9 (155 reviews) | 
| **Performance Evaluation** | Not enough data | Not enough data | Not enough data | 8.8 (152 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 6.9 (8 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 7.3 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 5.8 (8 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 5.6 (8 reviews) | 

#### Administrative

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Call Recording** | Not enough data | Not enough data | Not enough data | 9.1 (163 reviews) | 
| **Reporting & Dashboards** | Not enough data | Not enough data | Not enough data | 8.3 (166 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Sprinklr Service** | N/A | N/A |
| **Genesys Cloud CX** | 8.8/10 | 45 |

#### Customer Support

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Text** | Not enough data | Not enough data | Not enough data | 9.0 (35 reviews) | 
| **Speech** | Not enough data | Not enough data | Not enough data | 8.9 (36 reviews) | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 8.5 (34 reviews) | 

#### Automation

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | Not enough data | 8.7 (33 reviews) | 
| **Customization** | Not enough data | Not enough data | Not enough data | 8.6 (37 reviews) | 
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 9.1 (36 reviews) | 

#### Artificial Intelligence

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Learning** | Not enough data | Not enough data | Not enough data | 9.0 (35 reviews) | 
| **Language** | Not enough data | Not enough data | Not enough data | 8.8 (35 reviews) | 
| **Conversational AI** | Not enough data | Not enough data | Not enough data | 9.0 (33 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Sprinklr Service** | 7.9/10 | 194 |
| **Genesys Cloud CX** | 8.3/10 | 248 |

#### Generative AI

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.8 (74 reviews) | 7.8 (28 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.4 (72 reviews) | 7.6 (28 reviews) | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 7.2 (72 reviews) | Feature Not Available | 

#### Communication

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 7.9 (101 reviews) ✓ Verified | 8.6 (176 reviews) ✓ Verified | 
| **Notifications** | Not enough data | Not enough data | 8.3 (111 reviews) ✓ Verified | 8.5 (178 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | Not enough data | 7.6 (98 reviews) | 8.4 (131 reviews) | 
| **In-App Messaging** | Not enough data | Not enough data | 8.3 (101 reviews) | 8.5 (145 reviews) | 
| **Co-Browsing** | Not enough data | Not enough data | 7.3 (95 reviews) | 8.4 (97 reviews) | 

####  Internal Use

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Customization ** | Not enough data | Not enough data | 7.8 (141 reviews) ✓ Verified | 8.4 (175 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | Not enough data | 8.1 (108 reviews) ✓ Verified | 8.7 (168 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | Not enough data | 7.9 (101 reviews) | 8.4 (129 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | Not enough data | 8.4 (101 reviews) | 8.4 (145 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | Not enough data | 8.0 (102 reviews) ✓ Verified | 8.3 (141 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | Not enough data | 8.1 (108 reviews) ✓ Verified | 8.4 (138 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Document360** | 8.6/10 | 140 |
| **ProProfs Knowledge Base Software** | 8.4/10 | 10 |
| **Sprinklr Service** | 7.6/10 | 66 |
| **Genesys Cloud CX** | N/A | N/A |

#### Generative AI

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **AI Text Summarization** | 8.4 (48 reviews) | Not enough data | 7.5 (41 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Knowledge Base** | 9.4 (127 reviews) | 9.4 (9 reviews) | 8.0 (53 reviews) | Not enough data | 
| **Searchable Articles** | 9.4 (125 reviews) | 8.8 (8 reviews) | 7.6 (54 reviews) | Not enough data | 
| **Community Forums** | Feature Not Available | 7.1 (7 reviews) | 7.3 (53 reviews) | Not enough data | 
| **Mobile Optimization** | 8.7 (73 reviews) | Not enough data | 8.1 (51 reviews) | Not enough data | 
| **Personalization** | 8.8 (80 reviews) | Not enough data | 7.6 (52 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Branding** | 9.2 (82 reviews) | Not enough data | 8.1 (53 reviews) | Not enough data | 
| **Automation** | 8.4 (74 reviews) | Not enough data | 7.8 (52 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.4 (68 reviews) | Not enough data | 7.5 (54 reviews) | Not enough data | 
| **Integrations** | 8.6 (72 reviews) | Not enough data | 7.7 (54 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Autonomous Task Execution** | 8.5 (10 reviews) | Not enough data | 6.5 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (10 reviews) | Not enough data | 7.1 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (10 reviews) | Not enough data | 8.1 (8 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (10 reviews) | Not enough data | 7.3 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (10 reviews) | Not enough data | 7.5 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (10 reviews) | Not enough data | 7.9 (8 reviews) | Not enough data | 
| **Decision Making** | 8.6 (11 reviews) | Not enough data | 7.3 (8 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Sprinklr Service** | 7.6/10 | 407 |
| **Genesys Cloud CX** | 8.7/10 | 47 |

#### Generative AI

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 6.9 (232 reviews) | 6.9 (13 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 6.8 (224 reviews) | 7.2 (13 reviews) | 

#### Process

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Mentions** | Not enough data | Not enough data | 8.3 (315 reviews) | 8.3 (28 reviews) | 
| **Tickets** | Not enough data | Not enough data | 7.8 (313 reviews) | 9.0 (31 reviews) | 
| **Macros** | Not enough data | Not enough data | 8.2 (312 reviews) | 8.7 (29 reviews) | 

#### Channels

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Email** | Not enough data | Not enough data | 7.3 (285 reviews) | 8.9 (33 reviews) | 
| **Social** | Not enough data | Not enough data | 8.8 (336 reviews) | 8.9 (34 reviews) | 
| **Live Chat** | Not enough data | Not enough data | 7.2 (277 reviews) | 8.8 (35 reviews) | 
| **Phone** | Not enough data | Not enough data | 6.6 (266 reviews) | 9.7 (37 reviews) | 
| **Text** | Not enough data | Not enough data | 7.5 (273 reviews) | 9.1 (33 reviews) | 

#### Insight

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Surveys** | Not enough data | Not enough data | 7.7 (295 reviews) | 9.3 (30 reviews) | 
| **Reporting** | Not enough data | Not enough data | 8.3 (319 reviews) | 9.0 (37 reviews) | 
| **Visitor Activity** | Not enough data | Not enough data | 7.9 (287 reviews) | 8.9 (33 reviews) | 
| **Help Desk** | Not enough data | Not enough data | 7.6 (285 reviews) | 9.4 (31 reviews) | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Sprinklr Service** | 7.8/10 | 13 |
| **Genesys Cloud CX** | 7.5/10 | 28 |

#### Generative AI

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 7.8 (12 reviews) | 7.5 (27 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Sprinklr Service** | 7.0/10 | 115 |
| **Genesys Cloud CX** | N/A | N/A |

#### Generative AI

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.1 (103 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.0 (103 reviews) | Not enough data | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **Document360** | 8.5/10 | 21 |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Sprinklr Service** | N/A | N/A |
| **Genesys Cloud CX** | N/A | N/A |

#### Management and Discovery - IT Documentation

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Search and Indexing** | 8.5 (21 reviews) | Not enough data | Not enough data | Not enough data | 
| **Version Control** | 8.4 (20 reviews) | Not enough data | Not enough data | Not enough data | 
| **Access and Permissions** | 9.0 (21 reviews) | Not enough data | Not enough data | Not enough data | 

#### Operations - IT Documentation

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Integrations** | 8.8 (20 reviews) | Not enough data | Not enough data | Not enough data | 
| **Automation** | 8.2 (20 reviews) | Not enough data | Not enough data | Not enough data | 
| **Reporting** | 8.2 (19 reviews) | Not enough data | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Sprinklr Service** | N/A | N/A |
| **Genesys Cloud CX** | 8.3/10 | 70 |

#### Platform Basics - VoIP Providers

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | Not enough data | Not enough data | 8.5 (8 reviews) | 
| **Call Management** | Not enough data | Not enough data | Not enough data | 8.5 (9 reviews) | 
| **Network monitoring** | Not enough data | Not enough data | Not enough data | 6.7 (8 reviews) | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 7.6 (9 reviews) | 
| **Virtual PBX** | Not enough data | Not enough data | Not enough data | 8.1 (7 reviews) | 
| **SIP trunking services** | Not enough data | Not enough data | Not enough data | 7.9 (7 reviews) | 

#### Basic Communication

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Phone Calls** | Not enough data | Not enough data | Not enough data | 9.6 (65 reviews) | 
| **Video Calls** | Not enough data | Not enough data | Not enough data | 7.5 (44 reviews) | 
| **Instant Messaging** | Not enough data | Not enough data | Not enough data | 8.4 (52 reviews) | 
| **Screen Sharing** | Not enough data | Not enough data | Not enough data | 8.3 (46 reviews) | 
| **Conference Calls** | Not enough data | Not enough data | Not enough data | 8.8 (53 reviews) | 
| **Desk-to-Desk Calls** | Not enough data | Not enough data | Not enough data | 8.7 (54 reviews) | 

#### Agentic AI - VoIP Providers

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Access

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Software Pairing** | Not enough data | Not enough data | Not enough data | 8.1 (54 reviews) | 
| **Browser Extension** | Not enough data | Not enough data | Not enough data | 7.9 (47 reviews) | 
| **Individual Download** | Not enough data | Not enough data | Not enough data | 7.8 (48 reviews) | 

#### Advanced Features

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Hold Music** | Not enough data | Not enough data | Not enough data | 8.9 (60 reviews) | 
| **Automated Attendants** | Not enough data | Not enough data | Not enough data | 8.6 (53 reviews) | 
| **VOiP Number** | Not enough data | Not enough data | Not enough data | 9.1 (61 reviews) | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Sprinklr Service** | N/A | N/A |
| **Genesys Cloud CX** | 8.7/10 | 11 |

#### Voice Recognition - AI Voice Assistants

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | Not enough data | 8.5 (8 reviews) | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | Not enough data | 9.0 (8 reviews) | 
| **Customizable speech** | Not enough data | Not enough data | Not enough data | 8.5 (8 reviews) | 
| **Multiple voice actions** | Not enough data | Not enough data | Not enough data | 8.8 (8 reviews) | 

#### Security and privacy - AI Voice Assistants

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | Not enough data | 8.8 (8 reviews) | 

#### Compatibility - AI Voice Assistants

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | 8.8 (8 reviews) | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Sprinklr Service** | 6.0/10 | 33 |
| **Genesys Cloud CX** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 5.6 (31 reviews) | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 6.2 (31 reviews) | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 6.0 (31 reviews) | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | 5.3 (30 reviews) | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 5.8 (30 reviews) | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 5.8 (30 reviews) | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 5.6 (30 reviews) | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 5.7 (30 reviews) | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 5.9 (29 reviews) | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 7.2 (29 reviews) | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 7.1 (29 reviews) | Not enough data | 

### Google Workspace Office Tools

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Sprinklr Service** | N/A | N/A |
| **Genesys Cloud CX** | N/A | N/A |

#### Agentic AI - Google Workspace Office Tools

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Genesys AppFoundry Marketplace

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Sprinklr Service** | N/A | N/A |
| **Genesys Cloud CX** | 8.3/10 | 5 |

#### Agentic AI - Genesys AppFoundry Marketplace

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 8.3 (5 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Sprinklr Service** | N/A | N/A |
| **Genesys Cloud CX** | 8.4/10 | 69 |

#### Agentic AI - Outbound Call Tracking

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 6.2 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Feature Not Available | 

#### Calling

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Record Calls** | Not enough data | Not enough data | Not enough data | 9.4 (62 reviews) | 
| **Generate Location** | Not enough data | Not enough data | Not enough data | 8.6 (54 reviews) | 
| **Call Types** | Not enough data | Not enough data | Not enough data | 8.8 (60 reviews) | 
| **Click-to-Call** | Not enough data | Not enough data | Not enough data | 8.8 (60 reviews) | 
| **Auto Dialer** | Not enough data | Not enough data | Not enough data | 8.9 (12 reviews) | 

#### Contacts

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 8.6 (57 reviews) | 
| **Information Locater** | Not enough data | Not enough data | Not enough data | 8.6 (57 reviews) | 
| **Record Prospect Data** | Not enough data | Not enough data | Not enough data | 8.4 (54 reviews) | 

#### Insights

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Notes** | Not enough data | Not enough data | Not enough data | 8.5 (55 reviews) | 
| **Daily Summary** | Not enough data | Not enough data | Not enough data | Feature Not Available | 
| **Automated Voicemails** | Not enough data | Not enough data | Not enough data | 8.5 (57 reviews) | 
| **Automated Emails** | Not enough data | Not enough data | Not enough data | 8.1 (52 reviews) | 
| **Sorts Prospects** | Not enough data | Not enough data | Not enough data | 8.1 (51 reviews) | 
| **Automated Note Taking** | Not enough data | Not enough data | Not enough data | 8.1 (9 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Sprinklr Service** | N/A | N/A |
| **Genesys Cloud CX** | 8.7/10 | 67 |

#### Agentic AI - UCaaS Platforms

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Extensions

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | Not enough data | 8.9 (43 reviews) | 
| **Native VoIP** | Not enough data | Not enough data | Not enough data | 9.3 (47 reviews) ✓ Verified | 
| **CCaaS Option** | Not enough data | Not enough data | Not enough data | 9.1 (52 reviews) ✓ Verified | 

#### Features

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | Not enough data | 8.6 (39 reviews) | 
| **Voicemail to SMS** | Not enough data | Not enough data | Not enough data | 8.1 (33 reviews) | 
| **File Sharing** | Not enough data | Not enough data | Not enough data | 8.2 (35 reviews) ✓ Verified | 
| **Voice Conferencing** | Not enough data | Not enough data | Not enough data | 9.2 (36 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | Not enough data | Not enough data | 8.9 (33 reviews) ✓ Verified | 
| **Conference Transcripts** | Not enough data | Not enough data | Not enough data | Feature Not Available | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Sprinklr Service** | N/A | N/A |
| **Genesys Cloud CX** | N/A | N/A |

#### Knowledge Base

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Q & A** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Security

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Verification** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Content

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Social Features** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Sprinklr Service** | N/A | N/A |
| **Genesys Cloud CX** | 7.4/10 | 48 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | Not enough data | 7.2 (20 reviews) | 
| **Contextual Response Generation** | Not enough data | Not enough data | Not enough data | 7.0 (22 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 7.1 (20 reviews) | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 7.2 (20 reviews) | 
| **Multilingual Support** | Not enough data | Not enough data | Not enough data | 7.4 (22 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | Not enough data | 6.9 (19 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 7.6 (19 reviews) | 
| **Escalation Handling** | Not enough data | Not enough data | Not enough data | 8.2 (20 reviews) | 
| **Workflow Optimization** | Not enough data | Not enough data | Not enough data | 8.3 (28 reviews) | 

#### Automation

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 8.6 (26 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 8.3 (20 reviews) | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 7.5 (19 reviews) | 

#### Autonomy

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 6.6 (22 reviews) | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 6.7 (21 reviews) | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 7.1 (21 reviews) | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 7.2 (20 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Sprinklr Service** | N/A | N/A |
| **Genesys Cloud CX** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to Document360 (5):** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [IT Documentation Software](https://www.g2.com/categories/it-documentation), [Help Authoring Tools (HAT)](https://www.g2.com/categories/help-authoring-tool-hat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base)

**Unique to ProProfs Knowledge Base Software (6):** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Google Workspace Office Tools ](https://www.g2.com/categories/google-workspace-office-tools), [Help Authoring Tools (HAT)](https://www.g2.com/categories/help-authoring-tool-hat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [IT Documentation Software](https://www.g2.com/categories/it-documentation)

**Unique to Sprinklr Service (14):** [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)

**Unique to Genesys Cloud CX (20):** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Contact Center Software](https://www.g2.com/categories/contact-center), [Chatbots Software](https://www.g2.com/categories/chatbots), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Co-Browsing Software](https://www.g2.com/categories/co-browsing), [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Live Chat Software](https://www.g2.com/categories/live-chat), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)


---
## Reviewer Demographics

### By Company Size

| Segment | Document360 | ProProfs Knowledge Base Software | Sprinklr Service | Genesys Cloud CX | 
|---|---|---|---|---|
| **Small-Business** | 40.3% | 43.3% | 27.6% | 13.8% | 
| **Mid-Market** | 47.8% | 46.7% | 30.2% | 46.1% | 
| **Enterprise** | 11.9% | 10.0% | 42.2% | 40.1% | 

### By Industry

#### Document360

- **Computer Software:** 21.6%
- **Information Technology and Services:** 15.6%
- **Financial Services:** 5.1%
- **Computer & Network Security:** 4.9%
- **Marketing and Advertising:** 4.1%
- **Hospital & Health Care:** 3.5%
- **Telecommunications:** 3.3%
- **Logistics and Supply Chain:** 3.1%
- **Accounting:** 2.9%
- **Education Management:** 2.1%
- **Other:** 33.7%

#### ProProfs Knowledge Base Software

- **Information Technology and Services:** 20.0%
- **Marketing and Advertising:** 16.7%
- **Computer Software:** 16.7%
- **Education Management:** 6.7%
- **Textiles:** 3.3%
- **Telecommunications:** 3.3%
- **Logistics and Supply Chain:** 3.3%
- **Internet:** 3.3%
- **Health, Wellness and Fitness:** 3.3%
- **Graphic Design:** 3.3%
- **Other:** 20.0%

#### Sprinklr Service

- **Consumer Services:** 10.9%
- **Marketing and Advertising:** 10.3%
- **Information Technology and Services:** 5.4%
- **Financial Services:** 5.1%
- **Food & Beverages:** 4.0%
- **Insurance:** 3.8%
- **Telecommunications:** 3.8%
- **Entertainment:** 3.2%
- **Hospital & Health Care:** 3.1%
- **Retail:** 3.1%
- **Other:** 47.2%

#### Genesys Cloud CX

- **Information Technology and Services:** 10.8%
- **Financial Services:** 10.2%
- **Telecommunications:** 5.8%
- **Consumer Services:** 5.1%
- **Insurance:** 4.7%
- **Accounting:** 4.6%
- **Banking:** 4.4%
- **Computer Software:** 4.2%
- **Hospital & Health Care:** 3.8%
- **Retail:** 3.6%
- **Other:** 42.7%

---
## Alternatives

### Alternatives to Document360

- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4348 reviews)
- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2317 reviews)
- [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (513 reviews)
- [Helpjuice](https://www.g2.com/products/helpjuice/reviews) — 4.7/5 stars (376 reviews)
- [MadCap Flare](https://www.g2.com/products/madcap-flare/reviews) — 4.4/5 stars (487 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11822 reviews)
- [Archbee](https://www.g2.com/products/archbee/reviews) — 4.6/5 stars (118 reviews)
- [ClickHelp](https://www.g2.com/products/clickhelp/reviews) — 4.8/5 stars (65 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [GitBook](https://www.g2.com/products/gitbook/reviews) — 4.8/5 stars (183 reviews)

### Alternatives to ProProfs Knowledge Base Software

- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4348 reviews)
- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2317 reviews)
- [MadCap Flare](https://www.g2.com/products/madcap-flare/reviews) — 4.4/5 stars (487 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews)
- [Helpjuice](https://www.g2.com/products/helpjuice/reviews) — 4.7/5 stars (376 reviews)
- [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (513 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11822 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7591 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)

### Alternatives to Sprinklr Service

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
- [Sprout Social](https://www.g2.com/products/sprout-social/reviews) — 4.4/5 stars (6418 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (430 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (497 reviews)

### Alternatives to Genesys Cloud CX

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1827 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1582 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)

---
## Top Discussions

### Document360

- Title: [What is Document360 used for?](https://www.g2.com/discussions/what-is-document360-used-for) — 1 comment
  > **Top comment:** "For creating Internal or external (customer-facing) documentation."
- Title: [What exciting feature are you going to include in next release.](https://www.g2.com/discussions/43090-what-exciting-feature-are-you-going-to-include-in-next-release) — 1 comment, 1 upvote
  > **Top comment:** "I have been using Document360 for the purpose of documenting various navigations tools etc that the end user to the company software can refer to at any..."
- Title: [Are there any No-code ways to do advanced personalisation.](https://www.g2.com/discussions/28153-are-there-any-no-code-ways-to-do-advanced-personalisation) — 1 comment
  > **Top comment:** "You don't need to use any custom CSS or JavaScript to build your online knowledge base using Document360. It's designed in a way, the editors can simply..."
- Title: [Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?](https://www.g2.com/discussions/28145-is-it-possible-to-add-custom-features-to-the-landing-page-either-as-a-new-drag-and-drop-or-with-html-and-javascript) — 1 comment, 1 upvote
  > **Top comment:** "You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched..."
- Title: [What all API Integration tools document360 offer now?](https://www.g2.com/discussions/26770-what-all-api-integration-tools-document360-offer-now) — 1 comment, 1 upvote
  > **Top comment:** " Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like..."

### ProProfs Knowledge Base Software

- Title: [How do I cancel my plan?](https://www.g2.com/discussions/how-do-i-cancel-my-plan) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "It's simple. Just email us at sales@proprofs.com"
- Title: [Can I change plans at any time?](https://www.g2.com/discussions/can-i-change-plans-at-any-time) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes. Simply email sales@proprofs.com"
- Title: [What types of payment do you accept?](https://www.g2.com/discussions/what-types-of-payment-do-you-accept-344fb290-31bc-4829-8002-32d6ae00041a) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Currently, we accept Visa, MasterCard, & American Express. We do not accept PayPal. For purchases over $1000, we can accept check payments for an additional..."
- Title: [How does the 30-day money back guarantee work?](https://www.g2.com/discussions/how-does-the-30-day-money-back-guarantee-work) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "If you cancel within 30 days of signing up, for any reason, you won't be charged a thing. We do not want your money unless you are truly happy with our..."
- Title: [Is my data safe & secure?](https://www.g2.com/discussions/is-my-data-safe-secure) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Absolutely, our state-of-the-art computer servers are hosted at a secure location that maintains multiple power feeds, fiber links, dedicated generators, &..."

### Sprinklr Service

- Title: [Does anyone have experience with Sprinklr sentiment analysis](https://www.g2.com/discussions/does-anyone-have-experience-with-sprinklr-sentiment-analysis) — 1 comment, 1 upvote
  > **Top comment:** "i have really lost alot of money in the name of bitcoin mining and binary trading because i kept meeting the wrong managers ,.... it is sad that i have..."

### Genesys Cloud CX

- Title: [Anyone integrated PureCloud with custom CRM?](https://www.g2.com/discussions/anyone-integrated-purecloud-with-custom-crm) — 5 comments, 1 upvote
  > **Top comment:** "No .
But you can use the chrome plugin and use cti by pushing url from this plugin.
don't know if it help."
- Title: [how do i reschedule emails or put them on hold?](https://www.g2.com/discussions/16240-how-do-i-reschedule-emails-or-put-them-on-hold) — 5 comments, 1 upvote
  > **Top comment:** "Best to comment on the Genesys Communities board for answers to these questions, and new features etc. "
- Title: [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) — 2 comments
  > **Top comment:** "Its a sales CRM tool. It's a good option for small businesses."
- Title: [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) — 2 comments
  > **Top comment:** "I collaborated by giving my opinion and observations."
- Title: [What does Zendesk software do?](https://www.g2.com/discussions/what-does-zendesk-software-do) — 2 comments
  > **Top comment:** "It is a ticketing Tool"

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/document360-vs-proprofs-knowledge-base-software-vs-sprinklr-service-vs-genesys-cloud-cx)