# Document360, ProProfs Knowledge Base Software, NiCE CXone vs MadCap Flare Comparison

| | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.6 out of 5 | 4.3 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 513 | 30 | 1,730 | 486 | 
| **Largest Market Segment** | Mid-Market (47.8% of reviews) | Mid-Market (46.7% of reviews) | Mid-Market (52.7% of reviews) | Mid-Market (52.9% of reviews) | 
| **Entry Level Price** | Contact Us 5 Team Accounts (billed annually) | $1,080.00 Per Year | Starting at $110.00 1 Agent Per Month | Contact Us Per Year | 

---
## Top Pros & Cons

### Document360

Pros:
- Ease of Use (46 reviews)
- Features (31 reviews)

Cons:
- Missing Features (11 reviews)
- Editing Difficulties (10 reviews)

### ProProfs Knowledge Base Software

**Not enough data**

### NiCE CXone

Pros:
- Ease of Use (38 reviews)
- Features (27 reviews)

Cons:
- Call Issues (14 reviews)
- Technical Issues (14 reviews)

### MadCap Flare

Pros:
- Customer Support (4 reviews)
- Ease of Use (4 reviews)

Cons:
- Learning Curve (3 reviews)
- Difficulty (1 reviews)

---
## Ratings Comparison
| Rating | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
  | **Meets Requirements** | 9.1 (353 reviews) | 9.2 (22 reviews) | 8.7 (1193 reviews) | 8.6 (402 reviews) | 
  | **Ease of Use** | 9.3 (357 reviews) | 9.5 (22 reviews) | 8.7 (1211 reviews) | 7.4 (402 reviews) | 
  | **Ease of Setup** | 9.1 (241 reviews) | 8.9 (11 reviews) | 8.0 (453 reviews) | 7.9 (300 reviews) | 
  | **Ease of Admin** | 9.1 (213 reviews) | 9.0 (10 reviews) | 8.3 (439 reviews) | 8.0 (288 reviews) | 
  | **Quality of Support** | 9.5 (340 reviews) | 9.3 (21 reviews) | 8.3 (1113 reviews) | 8.6 (376 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (210 reviews) | 8.8 (10 reviews) | 8.2 (436 reviews) | 8.9 (290 reviews) | 
  | **Product Direction (% positive)** | 9.4 (318 reviews) | 9.4 (19 reviews) | 8.2 (1109 reviews) | 7.6 (370 reviews) | 

---
## Pricing

### Document360

#### Entry-Level Pricing

Plan: Professional

Price: Contact Us 5 Team Accounts (billed annually)

Description: Built for growing teams to scale documentation efficiently.

Key Features:
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word

[Browse all 3 editions](https://www.g2.com/products/document360/pricing)

#### Free Trial

Yes

### ProProfs Knowledge Base Software

#### Entry-Level Pricing

Plan: ESSENTIALS 

Price: $1,080.00 Per Year

Description: Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.)

Key Features:
- Authors & Users - 3
- Public Views - Unlimited
- Pages - 500

[Browse all 3 editions](https://www.g2.com/products/proprofs-knowledge-base-software/pricing)

#### Free Trial

No

### NiCE CXone

#### Entry-Level Pricing

Plan: CXone Omnichannel Suite

Price: Starting at $110.00 1 Agent Per Month

Description: Includes both Digital and Voice Agent plus

Key Features:
- Omnichannel blended routing for digital and voice​
- Universal queue with concurrent interaction handling​
- Voice and digital capture, storage, search and playback​

[Browse all 5 editions](https://www.g2.com/products/nice-cxone/pricing)

#### Free Trial

Yes

### MadCap Flare

#### Entry-Level Pricing

Plan: Subscription

Price: Contact Us Per Year

Description: Includes Maintenance and Support

Key Features:
- Free Product Upgrades and Updates
- Unlimited Email and Phone Support
- Free Web-based MadCap Flare Introductory Training

[Learn more about MadCap Flare](https://www.g2.com/products/madcap-flare/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **NiCE CXone** | 8.7/10 | 12 |
| **MadCap Flare** | N/A | N/A |

#### Ticket and Case Management

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 8.6 (7 reviews) | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 8.3 (7 reviews) | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 8.6 (7 reviews) | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 8.8 (7 reviews) | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 7.9 (7 reviews) | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 8.6 (7 reviews) | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 8.6 (7 reviews) | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 8.8 (7 reviews) | Not enough data | 

#### Generative AI

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 9.4 (6 reviews) | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 9.5 (7 reviews) | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 9.0 (7 reviews) | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 7.8 (6 reviews) | Not enough data | 
| **Voice** | Not enough data | Not enough data | 8.8 (7 reviews) | Not enough data | 

#### Platform

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 8.3 (7 reviews) | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 9.1 (11 reviews) | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 8.8 (7 reviews) | Not enough data | 
| **Integration** | Not enough data | Not enough data | 8.8 (7 reviews) | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 8.8 (7 reviews) | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 8.3 (7 reviews) | Not enough data | 

### Web Content Management

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |
| **MadCap Flare** | 8.4/10 | 62 |

#### Content

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Content Authoring** | Not enough data | Not enough data | Not enough data | 9.3 (57 reviews) | 
| **Rich Text Editor** | Not enough data | Not enough data | Not enough data | 9.2 (52 reviews) | 
| **Versioning** | Not enough data | Not enough data | Not enough data | 8.8 (47 reviews) | 
| **Plug-ins/Widgets/Apps** | Not enough data | Not enough data | Not enough data | 8.5 (26 reviews) | 
| **Approval Process** | Not enough data | Not enough data | Not enough data | 8.2 (26 reviews) | 
| **Content Scheduling** | Not enough data | Not enough data | Not enough data | 8.5 (21 reviews) | 
| **Asset Management** | Not enough data | Not enough data | Not enough data | 8.3 (37 reviews) | 
| **Internal Search** | Not enough data | Not enough data | Not enough data | 8.1 (51 reviews) | 
| **Content Repository** | Not enough data | Not enough data | Not enough data | 8.9 (51 reviews) | 

#### Design

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Breadth of Pre-Built Templates** | Not enough data | Not enough data | Not enough data | 7.8 (50 reviews) | 
| **Mobile** | Not enough data | Not enough data | Not enough data | 7.8 (29 reviews) | 
| **Branding/Themes** | Not enough data | Not enough data | Not enough data | 7.9 (42 reviews) | 
| **Customization** | Not enough data | Not enough data | Not enough data | 8.4 (50 reviews) | 

#### Platform

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **User Community** | Not enough data | Not enough data | Not enough data | 8.3 (45 reviews) | 
| **SEO** | Not enough data | Not enough data | Not enough data | 8.3 (27 reviews) | 
| **Flexible Navigation Structures** | Not enough data | Not enough data | Not enough data | 8.5 (47 reviews) | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 8.4 (33 reviews) | 
| **Enterprise Scalability** | Not enough data | Not enough data | Not enough data | 8.7 (35 reviews) | 
| **Internationalization** | Not enough data | Not enough data | Not enough data | 8.4 (26 reviews) | 
| **Dashboards and Reports** | Not enough data | Not enough data | Not enough data | 7.8 (27 reviews) | 
| **API / Integrations** | Not enough data | Not enough data | Not enough data | 7.6 (23 reviews) | 

#### Agentic AI - Web Content Management

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **NiCE CXone** | 9.0/10 | 412 |
| **MadCap Flare** | N/A | N/A |

#### Dialing Options

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Preview Dialing** | Not enough data | Not enough data | 8.9 (311 reviews) ✓ Verified | Not enough data | 
| **Progressive Dialing** | Not enough data | Not enough data | 9.0 (287 reviews) ✓ Verified | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Whisper Coaching ** | Not enough data | Not enough data | 9.0 (263 reviews) ✓ Verified | Not enough data | 
| **Callback Scheduling ** | Not enough data | Not enough data | 8.9 (276 reviews) ✓ Verified | Not enough data | 
| **Call Recording ** | Not enough data | Not enough data | 9.2 (313 reviews) ✓ Verified | Not enough data | 

#### Automation

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Voice Activity Detection** | Not enough data | Not enough data | 8.8 (230 reviews) ✓ Verified | Not enough data | 
| **Interactive Voice Response (IVR)** | Not enough data | Not enough data | 9.0 (247 reviews) ✓ Verified | Not enough data | 
| **Call Scrubbing** | Not enough data | Not enough data | 8.9 (210 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Document360** | 9.1/10 | 110 |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **NiCE CXone** | 8.4/10 | 7 |
| **MadCap Flare** | N/A | N/A |

#### Administration

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Database Management ** | 9.3 (80 reviews) | Not enough data | 9.0 (7 reviews) | Not enough data | 
| **Data Workflows** | 9.1 (77 reviews) | Not enough data | 8.8 (7 reviews) | Not enough data | 
| **Issue Management** | Feature Not Available | Not enough data | 8.3 (7 reviews) | Not enough data | 

#### Knowledge Management

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Knowledge Base** | 9.5 (94 reviews) | Not enough data | 8.8 (7 reviews) | Not enough data | 
| **Publishing Workflows** | 9.2 (88 reviews) | Not enough data | 7.6 (7 reviews) | Not enough data | 
| **Analytics** | 9.0 (87 reviews) | Not enough data | 8.1 (7 reviews) | Not enough data | 

#### Compliance

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Policies and Controls** | 9.1 (83 reviews) | Not enough data | 8.1 (7 reviews) | Not enough data | 
| **Data Governance** | 9.2 (79 reviews) | Not enough data | 8.1 (7 reviews) | Not enough data | 
| **Compliance** | 9.3 (74 reviews) | Not enough data | 9.0 (7 reviews) | Not enough data | 
| **Auditing** | 9.2 (71 reviews) | Not enough data | 7.4 (7 reviews) | Not enough data | 

#### Customer Support

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Intelligent Search** | 9.2 (83 reviews) | Not enough data | 7.9 (7 reviews) | Not enough data | 
| **Suggestions** | 8.9 (81 reviews) | Not enough data | 8.1 (7 reviews) | Not enough data | 
| **Decision Trees** | 8.9 (76 reviews) | Not enough data | 7.6 (7 reviews) | Not enough data | 

#### Data Security

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Risk Data Attributes** | 9.0 (66 reviews) | Not enough data | 8.3 (7 reviews) | Not enough data | 
| **Data Transport** | 9.2 (72 reviews) | Not enough data | 8.6 (7 reviews) | Not enough data | 
| **Access Management** | 9.4 (84 reviews) | Not enough data | 8.3 (7 reviews) | Not enough data | 
| **Multi-Factor Authentication** | 9.3 (75 reviews) | Not enough data | 8.8 (7 reviews) | Not enough data | 

#### Administration

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Integrations** | 8.9 (77 reviews) | Not enough data | 8.8 (7 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.3 (95 reviews) | Not enough data | 8.8 (7 reviews) | Not enough data | 
| **Performance and Reliability** | 9.3 (95 reviews) | Not enough data | 8.6 (7 reviews) | Not enough data | 

#### Generative AI

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **AI Text Summarization** | 8.3 (31 reviews) | Not enough data | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **NiCE CXone** | 8.2/10 | 347 |
| **MadCap Flare** | N/A | N/A |

#### Quality Assurance

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 9.0 (253 reviews) | Not enough data | 
| **Calibration** | Not enough data | Not enough data | 9.0 (237 reviews) | Not enough data | 
| **Reports** | Not enough data | Not enough data | 8.8 (263 reviews) | Not enough data | 

#### Engagement

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Feedback** | Not enough data | Not enough data | 9.0 (238 reviews) | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 9.0 (250 reviews) | Not enough data | 
| **Training** | Not enough data | Not enough data | 8.8 (238 reviews) | Not enough data | 

#### Performance

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | 8.9 (238 reviews) | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 9.2 (256 reviews) | Not enough data | 

#### Generative AI

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 5.2 (18 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 5.4 (18 reviews) | Not enough data | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Document360** | 8.5/10 | 215 |
| **ProProfs Knowledge Base Software** | 9.0/10 | 6 |
| **NiCE CXone** | N/A | N/A |
| **MadCap Flare** | N/A | N/A |

#### Knowledge Pages

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Templates** | 8.5 (175 reviews) | 8.3 (6 reviews) | Not enough data | Not enough data | 
| **In-Content Feedback** | 8.6 (170 reviews) | 8.6 (6 reviews) | Not enough data | Not enough data | 
| **Versioning and Version History** | 8.9 (183 reviews) | 9.2 (6 reviews) | Not enough data | Not enough data | 
| **Decision Trees** | 8.4 (149 reviews) | Feature Not Available | Not enough data | Not enough data | 
| **Duplicate Detection** | 7.8 (120 reviews) | Not enough data | Not enough data | Not enough data | 
| **Content Editor** | 8.8 (147 reviews) | Not enough data | Not enough data | Not enough data | 

#### Knowledge Dissemination

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Page Analytics** | 8.7 (176 reviews) | 8.9 (6 reviews) | Not enough data | Not enough data | 
| **Permissions** | 9.1 (179 reviews) | 9.4 (6 reviews) | Not enough data | Not enough data | 
| **Knowledge Sharing** | 9.2 (179 reviews) | 9.2 (6 reviews) | Not enough data | Not enough data | 
| **Notifications** | 8.8 (176 reviews) | 9.4 (6 reviews) | Not enough data | Not enough data | 
| **Advanced Search** | 8.5 (144 reviews) | Not enough data | Not enough data | Not enough data | 
| **Browser Extension** | 7.9 (116 reviews) | Not enough data | Not enough data | Not enough data | 
| **Organization** | 9.0 (148 reviews) | Not enough data | Not enough data | Not enough data | 
| **Other Integrations** | 8.2 (126 reviews) | Not enough data | Not enough data | Not enough data | 
| **Knowledge Integrations** | 8.2 (124 reviews) | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Knowledge Base

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Adaptive Learning** | 8.1 (24 reviews) | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.3 (24 reviews) | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.2 (24 reviews) | Not enough data | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **NiCE CXone** | 8.6/10 | 854 |
| **MadCap Flare** | N/A | N/A |

#### Channels

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Voice** | Not enough data | Not enough data | 9.1 (627 reviews) ✓ Verified | Not enough data | 
| **Social** | Not enough data | Not enough data | 8.5 (326 reviews) ✓ Verified | Not enough data | 
| **Web Chat** | Not enough data | Not enough data | 8.5 (352 reviews) ✓ Verified | Not enough data | 
| **Mobile SMS** | Not enough data | Not enough data | 8.3 (296 reviews) ✓ Verified | Not enough data | 
| **Email** | Not enough data | Not enough data | 8.5 (350 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 7.0 (48 reviews) | Not enough data | 

#### Functions

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Session Routing** | Not enough data | Not enough data | 8.8 (653 reviews) ✓ Verified | Not enough data | 
| **Session Queuing** | Not enough data | Not enough data | 9.0 (692 reviews) ✓ Verified | Not enough data | 
| **Concurrent Calling** | Not enough data | Not enough data | 8.9 (547 reviews) ✓ Verified | Not enough data | 
| **Speech Analytics** | Not enough data | Not enough data | 8.7 (386 reviews) ✓ Verified | Not enough data | 
| **Auto Dialer** | Not enough data | Not enough data | 8.8 (458 reviews) ✓ Verified | Not enough data | 
| **IVR** | Not enough data | Not enough data | 8.9 (553 reviews) ✓ Verified | Not enough data | 
| **Inbound Screen Pop** | Not enough data | Not enough data | 8.8 (556 reviews) ✓ Verified | Not enough data | 
| **Persistent Data** | Not enough data | Not enough data | 8.7 (497 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.1 (6 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.8 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.3 (6 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.8 (6 reviews) | Not enough data | 

#### Administrative

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Session Summary Notes** | Not enough data | Not enough data | 8.6 (516 reviews) ✓ Verified | Not enough data | 
| **Administrator Access** | Not enough data | Not enough data | 8.9 (546 reviews) ✓ Verified | Not enough data | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 8.6 (643 reviews) ✓ Verified | Not enough data | 
| **Session Recording** | Not enough data | Not enough data | 9.0 (513 reviews) ✓ Verified | Not enough data | 
| **Agent Scheduling and Assignment** | Not enough data | Not enough data | 8.9 (432 reviews) ✓ Verified | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **NiCE CXone** | 9.0/10 | 392 |
| **MadCap Flare** | N/A | N/A |

#### Workforce Management

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Agent Availability** | Not enough data | Not enough data | 9.3 (289 reviews) ✓ Verified | Not enough data | 
| **Skills Management** | Not enough data | Not enough data | 9.2 (280 reviews) ✓ Verified | Not enough data | 
| **Shift Scheduling** | Not enough data | Not enough data | 8.9 (226 reviews) ✓ Verified | Not enough data | 
| **Agent Self-Service** | Not enough data | Not enough data | 9.0 (227 reviews) ✓ Verified | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 8.6 (177 reviews) ✓ Verified | Not enough data | 

#### Administration

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Automation** | Not enough data | Not enough data | 8.9 (230 reviews) ✓ Verified | Not enough data | 
| **Performance Analysis** | Not enough data | Not enough data | 9.2 (271 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 9.0 (295 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 8.7 (220 reviews) ✓ Verified | Not enough data | 
| **Intraday Management** | Not enough data | Not enough data | 9.0 (227 reviews) ✓ Verified | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |
| **MadCap Flare** | N/A | N/A |

#### Messaging Channels

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Voice Messaging** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Two way messaging** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Scheduling** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Document Creation

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |
| **MadCap Flare** | 7.4/10 | 109 |

#### Design

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Graphics** | Not enough data | Not enough data | Not enough data | 7.5 (88 reviews) | 
| **Templates** | Not enough data | Not enough data | Not enough data | 8.0 (87 reviews) | 
| **Themes** | Not enough data | Not enough data | Not enough data | 7.8 (73 reviews) | 

#### Collaboration

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Multi-User Collaboration** | Not enough data | Not enough data | Not enough data | 7.9 (75 reviews) | 
| **Real-Time Communication** | Not enough data | Not enough data | Not enough data | 7.2 (61 reviews) | 

#### File Types

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Export** | Not enough data | Not enough data | Not enough data | 8.7 (97 reviews) | 
| **Import** | Not enough data | Not enough data | Not enough data | 7.5 (91 reviews) | 
| **Web Publishing** | Not enough data | Not enough data | Not enough data | 9.1 (87 reviews) | 

#### Edit & Revise

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Revision History** | Not enough data | Not enough data | Not enough data | 8.5 (77 reviews) | 
| **Suggestion Mode** | Not enough data | Not enough data | Not enough data | 8.1 (59 reviews) | 
| **Document Editor** | Not enough data | Not enough data | Not enough data | 8.7 (96 reviews) | 

#### Integrate & Embed

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Calendar** | Not enough data | Not enough data | Not enough data | 6.7 (31 reviews) | 
| **Website** | Not enough data | Not enough data | Not enough data | 8.7 (57 reviews) | 
| **Applications** | Not enough data | Not enough data | Not enough data | 8.3 (44 reviews) | 

#### Operating System

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **PC Operating System** | Not enough data | Not enough data | Not enough data | 8.7 (101 reviews) | 
| **Mac Operating System** | Not enough data | Not enough data | Not enough data | 4.5 (17 reviews) | 
| **Linux Operating System** | Not enough data | Not enough data | Not enough data | 4.2 (13 reviews) | 

#### Generative AI

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 5.7 (7 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 5.2 (7 reviews) | 
| **AI Text-to-Image** | Not enough data | Not enough data | Not enough data | 5.2 (7 reviews) | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 5.5 (7 reviews) | 
| **AI Image-to-Text** | Not enough data | Not enough data | Not enough data | 5.5 (7 reviews) | 

#### Agentic AI - Document Creation

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **NiCE CXone** | 8.9/10 | 40 |
| **MadCap Flare** | N/A | N/A |

#### Platform

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Omnichannel** | Not enough data | Not enough data | 8.6 (32 reviews) | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 7.5 (27 reviews) | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 8.8 (34 reviews) | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 9.2 (38 reviews) | Not enough data | 
| **Call Back** | Not enough data | Not enough data | 8.6 (35 reviews) | Not enough data | 
| **IVR** | Not enough data | Not enough data | 9.4 (31 reviews) | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 9.3 (37 reviews) | Not enough data | 

#### Generative AI

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | Feature Not Available | Not enough data | 

#### Workforce Management

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Call Monitoring** | Not enough data | Not enough data | 9.4 (36 reviews) | Not enough data | 
| **Performance Evaluation** | Not enough data | Not enough data | 9.0 (33 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Administrative

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 9.4 (38 reviews) | Not enough data | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 8.8 (39 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |
| **MadCap Flare** | N/A | N/A |

#### Customer Support

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Text** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Document360** | 8.6/10 | 140 |
| **ProProfs Knowledge Base Software** | 8.4/10 | 10 |
| **NiCE CXone** | 7.8/10 | 8 |
| **MadCap Flare** | N/A | N/A |

#### Generative AI

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **AI Text Summarization** | 8.4 (48 reviews) | Not enough data | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Knowledge Base** | 9.4 (127 reviews) | 9.4 (9 reviews) | 8.1 (7 reviews) | Not enough data | 
| **Searchable Articles** | 9.4 (125 reviews) | 8.8 (8 reviews) | 7.5 (8 reviews) | Not enough data | 
| **Community Forums** | Feature Not Available | 7.1 (7 reviews) | 7.5 (8 reviews) | Not enough data | 
| **Mobile Optimization** | 8.7 (73 reviews) | Not enough data | 7.5 (8 reviews) | Not enough data | 
| **Personalization** | 8.8 (80 reviews) | Not enough data | 7.3 (8 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Branding** | 9.2 (82 reviews) | Not enough data | 8.3 (8 reviews) | Not enough data | 
| **Automation** | 8.4 (74 reviews) | Not enough data | 8.3 (8 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.4 (68 reviews) | Not enough data | 7.9 (8 reviews) | Not enough data | 
| **Integrations** | 8.6 (72 reviews) | Not enough data | 8.1 (7 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Autonomous Task Execution** | 8.5 (10 reviews) | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | 8.5 (10 reviews) | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.7 (10 reviews) | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | 8.5 (10 reviews) | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.5 (10 reviews) | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.2 (10 reviews) | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | 8.6 (11 reviews) | Not enough data | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **NiCE CXone** | 6.7/10 | 5 |
| **MadCap Flare** | N/A | N/A |

#### Generative AI

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 6.7 (5 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |
| **MadCap Flare** | N/A | N/A |

#### Generative AI

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | Not enough data | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **Document360** | 8.5/10 | 21 |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |
| **MadCap Flare** | N/A | N/A |

#### Management and Discovery - IT Documentation

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Search and Indexing** | 8.5 (21 reviews) | Not enough data | Not enough data | Not enough data | 
| **Version Control** | 8.4 (20 reviews) | Not enough data | Not enough data | Not enough data | 
| **Access and Permissions** | 9.0 (21 reviews) | Not enough data | Not enough data | Not enough data | 

#### Operations - IT Documentation

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Integrations** | 8.8 (20 reviews) | Not enough data | Not enough data | Not enough data | 
| **Automation** | 8.2 (20 reviews) | Not enough data | Not enough data | Not enough data | 
| **Reporting** | 8.2 (19 reviews) | Not enough data | Not enough data | Not enough data | 

### Google Workspace Office Tools

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |
| **MadCap Flare** | N/A | N/A |

#### Agentic AI - Google Workspace Office Tools

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |
| **MadCap Flare** | N/A | N/A |

#### Knowledge Base

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Q & A** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Security

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Verification** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Content

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Social Features** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |
| **MadCap Flare** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Autonomy

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |
| **MadCap Flare** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to Document360 (5):** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [IT Documentation Software](https://www.g2.com/categories/it-documentation), [Help Authoring Tools (HAT)](https://www.g2.com/categories/help-authoring-tool-hat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base)

**Unique to ProProfs Knowledge Base Software (6):** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Google Workspace Office Tools ](https://www.g2.com/categories/google-workspace-office-tools), [Help Authoring Tools (HAT)](https://www.g2.com/categories/help-authoring-tool-hat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [IT Documentation Software](https://www.g2.com/categories/it-documentation)

**Unique to NiCE CXone (13):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)

**Unique to MadCap Flare (3):** [Help Authoring Tools (HAT)](https://www.g2.com/categories/help-authoring-tool-hat), [Document Creation Software](https://www.g2.com/categories/document-creation), [Web Content Management Software](https://www.g2.com/categories/web-content-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Document360 | ProProfs Knowledge Base Software | NiCE CXone | MadCap Flare | 
|---|---|---|---|---|
| **Small-Business** | 40.3% | 43.3% | 13.7% | 17.6% | 
| **Mid-Market** | 47.8% | 46.7% | 52.7% | 52.9% | 
| **Enterprise** | 11.9% | 10.0% | 33.6% | 29.4% | 

### By Industry

#### Document360

- **Computer Software:** 21.6%
- **Information Technology and Services:** 15.6%
- **Financial Services:** 5.1%
- **Computer & Network Security:** 4.9%
- **Marketing and Advertising:** 4.1%
- **Hospital & Health Care:** 3.5%
- **Telecommunications:** 3.3%
- **Logistics and Supply Chain:** 3.1%
- **Accounting:** 2.9%
- **Education Management:** 2.1%
- **Other:** 33.7%

#### ProProfs Knowledge Base Software

- **Information Technology and Services:** 20.0%
- **Marketing and Advertising:** 16.7%
- **Computer Software:** 16.7%
- **Education Management:** 6.7%
- **Textiles:** 3.3%
- **Telecommunications:** 3.3%
- **Logistics and Supply Chain:** 3.3%
- **Internet:** 3.3%
- **Health, Wellness and Fitness:** 3.3%
- **Graphic Design:** 3.3%
- **Other:** 20.0%

#### NiCE CXone

- **Consumer Services:** 10.4%
- **Information Technology and Services:** 8.3%
- **Financial Services:** 7.9%
- **Telecommunications:** 7.1%
- **Hospital & Health Care:** 5.8%
- **Insurance:** 5.8%
- **Retail:** 3.1%
- **Banking:** 2.6%
- **Computer Software:** 2.6%
- **Health, Wellness and Fitness:** 2.6%
- **Other:** 43.9%

#### MadCap Flare

- **Computer Software:** 36.6%
- **Information Technology and Services:** 15.2%
- **Writing and Editing:** 3.4%
- **Computer & Network Security:** 3.4%
- **Financial Services:** 2.5%
- **Mechanical or Industrial Engineering:** 2.3%
- **Oil & Energy:** 1.9%
- **Electrical/Electronic Manufacturing:** 1.9%
- **Hospital & Health Care:** 1.7%
- **Industrial Automation:** 1.7%
- **Other:** 29.5%

---
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### Alternatives to MadCap Flare

- [ClickHelp](https://www.g2.com/products/clickhelp/reviews) — 4.8/5 stars (65 reviews)
- [Microsoft Word](https://www.g2.com/products/microsoft-word/reviews) — 4.7/5 stars (2032 reviews)
- [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews) — 4.2/5 stars (673 reviews)
- [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) — 4.4/5 stars (9518 reviews)
- [Adobe RoboHelp](https://www.g2.com/products/adobe-robohelp/reviews) — 4.0/5 stars (38 reviews)
- [Author-It](https://www.g2.com/products/author-it/reviews) — 3.9/5 stars (33 reviews)
- [Dr. Explain](https://www.g2.com/products/dr-explain/reviews) — 4.5/5 stars (30 reviews)
- [Help & Manual](https://www.g2.com/products/help-manual/reviews) — 4.8/5 stars (22 reviews)
- [HelpNDoc](https://www.g2.com/products/helpndoc/reviews) — 4.1/5 stars (18 reviews)
- [HelpSmith](https://www.g2.com/products/helpsmith/reviews) — 4.8/5 stars (16 reviews)

---
## Top Discussions

### Document360

- Title: [What is Document360 used for?](https://www.g2.com/discussions/what-is-document360-used-for) — 1 comment
  > **Top comment:** "For creating Internal or external (customer-facing) documentation."
- Title: [What exciting feature are you going to include in next release.](https://www.g2.com/discussions/43090-what-exciting-feature-are-you-going-to-include-in-next-release) — 1 comment, 1 upvote
  > **Top comment:** "I have been using Document360 for the purpose of documenting various navigations tools etc that the end user to the company software can refer to at any..."
- Title: [Are there any No-code ways to do advanced personalisation.](https://www.g2.com/discussions/28153-are-there-any-no-code-ways-to-do-advanced-personalisation) — 1 comment
  > **Top comment:** "You don't need to use any custom CSS or JavaScript to build your online knowledge base using Document360. It's designed in a way, the editors can simply..."
- Title: [Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?](https://www.g2.com/discussions/28145-is-it-possible-to-add-custom-features-to-the-landing-page-either-as-a-new-drag-and-drop-or-with-html-and-javascript) — 1 comment, 1 upvote
  > **Top comment:** "You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched..."
- Title: [What all API Integration tools document360 offer now?](https://www.g2.com/discussions/26770-what-all-api-integration-tools-document360-offer-now) — 1 comment, 1 upvote
  > **Top comment:** " Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like..."

### ProProfs Knowledge Base Software

- Title: [How do I cancel my plan?](https://www.g2.com/discussions/how-do-i-cancel-my-plan) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "It's simple. Just email us at sales@proprofs.com"
- Title: [Can I change plans at any time?](https://www.g2.com/discussions/can-i-change-plans-at-any-time) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes. Simply email sales@proprofs.com"
- Title: [What types of payment do you accept?](https://www.g2.com/discussions/what-types-of-payment-do-you-accept-344fb290-31bc-4829-8002-32d6ae00041a) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Currently, we accept Visa, MasterCard, & American Express. We do not accept PayPal. For purchases over $1000, we can accept check payments for an additional..."
- Title: [How does the 30-day money back guarantee work?](https://www.g2.com/discussions/how-does-the-30-day-money-back-guarantee-work) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "If you cancel within 30 days of signing up, for any reason, you won't be charged a thing. We do not want your money unless you are truly happy with our..."
- Title: [Is my data safe & secure?](https://www.g2.com/discussions/is-my-data-safe-secure) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Absolutely, our state-of-the-art computer servers are hosted at a secure location that maintains multiple power feeds, fiber links, dedicated generators, &..."

### NiCE CXone

- Title: [Does it ever pause or get frozen after a call](https://www.g2.com/discussions/does-it-ever-pause-or-get-frozen-after-a-call) — 2 comments, 2 upvotes
  > **Top comment:** "In three months of use, 40 hours a week.... Not that often thankfully"
- Title: [What is NICE CXone used for?](https://www.g2.com/discussions/what-is-nice-cxone-used-for) — 1 comment
  > **Top comment:** "NICE CXone is basically an customer interaction tool that can help you manage the customer interactions from the platform, via Calls, Emails, etc. An good..."
- Title: [Can I use this application for auto dialed jobs?](https://www.g2.com/discussions/can-i-use-this-application-for-auto-dialed-jobs) — 1 comment, 1 upvote
  > **Top comment:** "Yes. This software has a option with chat, email and voice dail"
- Title: [how to a automatically log in](https://www.g2.com/discussions/how-to-a-automatically-log-in) — 1 comment, 1 upvote
  > **Top comment:** "We don’t have that feature in my position that I know of "
- Title: [How do I monitor the productivity time,  real time for the agents logged in?](https://www.g2.com/discussions/how-do-i-monitor-the-productivity-time-real-time-for-the-agents-logged-in) — 1 comment, 1 upvote
  > **Top comment:** "You would click on New+ in the far-right corner & click on agents. There you would see all the agents you would like to monitor."

### MadCap Flare

- Title: [Is MadCap Flare cloud-based?](https://www.g2.com/discussions/is-madcap-flare-cloud-based) — 2 comments
  > **Top comment:** "MadCap Flare is not cloud-based per se. However, MadCap Central recently enabled cloud-based authoring that syncs up with Flare. Here's the link to their..."
- Title: [How much is MadCap Central?](https://www.g2.com/discussions/how-much-is-madcap-central) — 2 comments
  > **Top comment:** "MadCap is pretty transparent about their pricing plans, which you can find on there site at https://www.madcapsoftware.com/pricing/. The current rate for an..."
- Title: [How much does MadCap Flare cost?](https://www.g2.com/discussions/how-much-does-madcap-flare-cost) — 1 comment
  > **Top comment:** "No idea - our admin team pays the bills"
- Title: [Is MadCap Flare a CMS?](https://www.g2.com/discussions/is-madcap-flare-a-cms) — 1 comment
  > **Top comment:** "Flare is NOT a CMS - it is an advanced editor and output builder"
- Title: [What is MadCap flare used for?](https://www.g2.com/discussions/what-is-madcap-flare-used-for) — 1 comment
  > **Top comment:** "The creation of single-sourced documentation, both for online consumption, and for printable output."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/document360-vs-proprofs-knowledge-base-software-vs-nice-cxone-vs-madcap-flare)