# Document360, ProProfs Help Desk vs Confluence Comparison

| | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.7 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 523 | 18 | 4,360 | 
| **Largest Market Segment** | Mid-Market (47.9% of reviews) | Small-Business (81.3% of reviews) | Mid-Market (48.3% of reviews) | 
| **Entry Level Price** | Contact Us 5 Team Accounts (billed annually) | $ 0 | Free 10 Users Per Month | 

---
## Top Pros & Cons

### Document360

Pros:
- Ease of Use (37 reviews)
- Features (28 reviews)

Cons:
- Missing Features (9 reviews)
- Editing Difficulties (8 reviews)

### ProProfs Help Desk

**Not enough data**

### Confluence

Pros:
- Ease of Use (299 reviews)
- Team Collaboration (212 reviews)

Cons:
- Not Intuitive (84 reviews)
- Slow Performance (83 reviews)

---
## Ratings Comparison
| Rating | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
  | **Meets Requirements** | 9.1 (357 reviews) | 9.1 (9 reviews) | 8.5 (3693 reviews) | 
  | **Ease of Use** | 9.3 (366 reviews) | 9.6 (9 reviews) | 8.1 (3743 reviews) | 
  | **Ease of Setup** | 9.2 (244 reviews) | Not enough data | 8.3 (1233 reviews) | 
  | **Ease of Admin** | 9.1 (214 reviews) | Not enough data | 8.1 (903 reviews) | 
  | **Quality of Support** | 9.5 (343 reviews) | 9.1 (9 reviews) | 8.1 (2532 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (211 reviews) | Not enough data | 8.5 (818 reviews) | 
  | **Product Direction (% positive)** | 9.4 (320 reviews) | 10.0 (6 reviews) | 7.5 (3625 reviews) | 

---
## Pricing

### Document360

#### Entry-Level Pricing

Plan: Professional

Price: Contact Us 5 Team Accounts (billed annually)

Description: Built for growing teams to scale documentation efficiently.

Key Features:
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word

[Browse all 3 editions](https://www.g2.com/products/document360/pricing)

#### Free Trial

Yes

### ProProfs Help Desk

#### Entry-Level Pricing

Plan: Free

Price: $ 0

Description: 
Best for startups looking to get started with online help desk.



Key Features:
- 1 User
- 1 Inbox
- 100 Tickets/Month

[Browse all 4 editions](https://www.g2.com/products/proprofs-help-desk/pricing)

#### Free Trial

Yes

### Confluence

#### Entry-Level Pricing

Plan: Free

Price: Free 10 Users Per Month

Description: Free forever for 10 users

Key Features:
- Pages & Spaces
- Organize & connect work with databases
- Hundreds of templates

[Browse all 4 editions](https://www.g2.com/products/confluence/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Help Desk** | N/A | N/A |
| **Confluence** | N/A | N/A |

#### Ticket and Case Management

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | Not enough data | 
| **Voice** | Not enough data | Feature Not Available | Not enough data | 

#### Platform

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Document360** | 9.1/10 | 111 |
| **ProProfs Help Desk** | N/A | N/A |
| **Confluence** | N/A | N/A |

#### Administration

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Database Management ** | 9.3 (81 reviews) | Not enough data | Not enough data | 
| **Data Workflows** | 9.1 (77 reviews) | Not enough data | Not enough data | 
| **Issue Management** | Feature Not Available | Not enough data | Not enough data | 

#### Knowledge Management

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Knowledge Base** | 9.5 (95 reviews) | Not enough data | Not enough data | 
| **Publishing Workflows** | 9.2 (88 reviews) | Not enough data | Not enough data | 
| **Analytics** | 9.0 (87 reviews) | Not enough data | Not enough data | 

#### Compliance

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Policies and Controls** | 9.1 (83 reviews) | Not enough data | Not enough data | 
| **Data Governance** | 9.2 (80 reviews) | Not enough data | Not enough data | 
| **Compliance** | 9.3 (75 reviews) | Not enough data | Not enough data | 
| **Auditing** | 9.2 (71 reviews) | Not enough data | Not enough data | 

#### Customer Support

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Intelligent Search** | 9.2 (83 reviews) | Not enough data | Not enough data | 
| **Suggestions** | 8.9 (81 reviews) | Not enough data | Not enough data | 
| **Decision Trees** | 8.9 (76 reviews) | Not enough data | Not enough data | 

#### Data Security

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Risk Data Attributes** | 9.0 (66 reviews) | Not enough data | Not enough data | 
| **Data Transport** | 9.2 (72 reviews) | Not enough data | Not enough data | 
| **Access Management** | 9.4 (85 reviews) | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | 9.3 (75 reviews) | Not enough data | Not enough data | 

#### Administration

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Integrations** | 8.9 (77 reviews) | Not enough data | Not enough data | 
| **User, Role, and Access Management** | 9.3 (95 reviews) | Not enough data | Not enough data | 
| **Performance and Reliability** | 9.3 (95 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **AI Text Summarization** | 8.3 (31 reviews) | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Help Desk** | N/A | N/A |
| **Confluence** | N/A | N/A |

#### Productivity Tools

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Notes** | Not enough data | Not enough data | Not enough data | 
| **Internal Discussion** | Not enough data | Not enough data | Not enough data | 
| **Assignments and Tasks** | Not enough data | Not enough data | Not enough data | 
| **Workflows** | Not enough data | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Tagging System** | Not enough data | Not enough data | Not enough data | 

#### Analytics

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Trends** | Not enough data | Not enough data | Not enough data | 
| **Performance Tracking** | Not enough data | Not enough data | Not enough data | 
| **Email Tracking** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Document360** | 8.5/10 | 218 |
| **ProProfs Help Desk** | N/A | N/A |
| **Confluence** | 8.3/10 | 1096 |

#### Knowledge Pages

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Templates** | 8.5 (177 reviews) | Not enough data | 8.5 (793 reviews) | 
| **In-Content Feedback** | 8.6 (171 reviews) | Not enough data | 8.4 (739 reviews) | 
| **Versioning and Version History** | 8.9 (184 reviews) | Not enough data | 8.8 (801 reviews) | 
| **Decision Trees** | 8.4 (149 reviews) | Not enough data | 8.3 (658 reviews) | 
| **Duplicate Detection** | 7.8 (121 reviews) | Not enough data | 7.8 (442 reviews) | 
| **Content Editor** | 8.8 (148 reviews) | Not enough data | 8.6 (538 reviews) | 

#### Knowledge Dissemination

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Page Analytics** | 8.7 (176 reviews) | Not enough data | 8.3 (674 reviews) | 
| **Permissions** | 9.1 (179 reviews) | Not enough data | 8.6 (790 reviews) | 
| **Knowledge Sharing** | 9.2 (181 reviews) | Not enough data | 9.2 (902 reviews) | 
| **Notifications** | 8.8 (176 reviews) | Not enough data | 8.6 (796 reviews) | 
| **Advanced Search** | 8.5 (144 reviews) | Not enough data | 8.1 (494 reviews) | 
| **Browser Extension** | 7.9 (116 reviews) | Not enough data | 7.8 (423 reviews) | 
| **Organization** | 9.0 (149 reviews) | Not enough data | 8.7 (559 reviews) | 
| **Other Integrations** | 8.2 (126 reviews) | Not enough data | 8.5 (525 reviews) | 
| **Knowledge Integrations** | 8.2 (125 reviews) | Not enough data | 8.5 (451 reviews) | 

#### Agentic AI - Knowledge Base

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Adaptive Learning** | 8.1 (24 reviews) | Not enough data | 7.7 (178 reviews) | 
| **Natural Language Interaction** | 8.3 (24 reviews) | Not enough data | 7.6 (179 reviews) | 
| **Proactive Assistance** | 8.2 (24 reviews) | Not enough data | 7.5 (178 reviews) | 

### Unified Workspaces

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Help Desk** | N/A | N/A |
| **Confluence** | 8.5/10 | 78 |

#### Login Options 

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Single Sign-On (SSO)** | Not enough data | Not enough data | 9.4 (60 reviews) | 
| **Password Saver** | Not enough data | Not enough data | 8.7 (43 reviews) | 

#### Productivity

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Email Client** | Not enough data | Not enough data | 7.9 (39 reviews) | 
| **Split Screen** | Not enough data | Not enough data | 8.3 (44 reviews) | 
| **Activity Feed** | Not enough data | Not enough data | 8.5 (42 reviews) | 
| **Virtual Assistant** | Not enough data | Not enough data | 8.1 (45 reviews) | 
| **Analytics and Reporting** | Not enough data | Not enough data | 8.4 (46 reviews) | 

#### Customization 

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Custom Workflows** | Not enough data | Not enough data | 8.4 (47 reviews) | 
| **Multiple Workspaces** | Not enough data | Not enough data | 9.1 (47 reviews) | 
| **Custom Application Integration** | Not enough data | Not enough data | 8.6 (42 reviews) | 

#### Agentic AI - Unified Workspaces

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.8 (37 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.2 (41 reviews) | 

### Work Management

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Help Desk** | N/A | N/A |
| **Confluence** | 8.6/10 | 101 |

#### Automation

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Workflows** | Not enough data | Not enough data | 8.8 (60 reviews) | 
| **Customization** | Not enough data | Not enough data | 8.8 (60 reviews) | 
| **Data repository** | Not enough data | Not enough data | 8.8 (65 reviews) | 

#### Administration

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Permissions** | Not enough data | Not enough data | 8.8 (61 reviews) | 
| **Procedures** | Not enough data | Not enough data | 8.6 (57 reviews) | 
| **Remote Work** | Not enough data | Not enough data | 9.2 (58 reviews) | 

#### Project management

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Task Prioritization** | Not enough data | Not enough data | 9.0 (59 reviews) | 
| **Dependencies** | Not enough data | Not enough data | 8.6 (59 reviews) | 
| **Planning** | Not enough data | Not enough data | 8.9 (61 reviews) | 
| **Views** | Not enough data | Not enough data | 8.8 (60 reviews) | 
| **Scheduling** | Not enough data | Not enough data | 8.6 (55 reviews) | 
| **Critical Path** | Not enough data | Not enough data | 8.1 (54 reviews) | 
| **Dashboards** | Not enough data | Not enough data | 8.7 (62 reviews) | 

#### Workload

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Resource Allocation** | Not enough data | Not enough data | 8.2 (55 reviews) | 
| **Workspace** | Not enough data | Not enough data | 8.6 (57 reviews) | 
| **Configuration** | Not enough data | Not enough data | 8.8 (58 reviews) | 
| **Insights** | Not enough data | Not enough data | 8.4 (57 reviews) | 

#### Communication & Collaboration

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Communication Channels** | Not enough data | Not enough data | 8.8 (56 reviews) | 
| **Document Management** | Not enough data | Not enough data | 9.3 (71 reviews) | 
| **Collaboration** | Not enough data | Not enough data | 9.2 (72 reviews) | 

#### Cost Management

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Project Budgeting** | Not enough data | Not enough data | 8.0 (56 reviews) | 
| **Time & Expense** | Not enough data | Not enough data | 8.1 (54 reviews) | 
| **Profitability** | Not enough data | Not enough data | 8.0 (53 reviews) | 

#### Integration

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Front Office** | Not enough data | Not enough data | 8.4 (52 reviews) | 
| **Back Office** | Not enough data | Not enough data | 8.2 (55 reviews) | 
| **External data** | Not enough data | Not enough data | 8.2 (55 reviews) | 

#### Generative AI

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.4 (57 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.4 (57 reviews) | 

#### Agentic AI - Work Management

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.0 (50 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.0 (52 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.1 (52 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.3 (52 reviews) | 

### Project Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Help Desk** | N/A | N/A |
| **Confluence** | 8.5/10 | 132 |

#### Communication

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Chat** | Not enough data | Not enough data | 7.4 (65 reviews) | 
| **Discussions** | Not enough data | Not enough data | 8.7 (68 reviews) | 
| **External** | Not enough data | Not enough data | 8.0 (65 reviews) | 
| **Feedback** | Not enough data | Not enough data | 8.3 (72 reviews) | 
| **Announcements** | Not enough data | Not enough data | 8.5 (69 reviews) | 

#### Content & Documents

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 9.0 (77 reviews) | 
| **Notes** | Not enough data | Not enough data | 9.0 (76 reviews) | 
| **Search** | Not enough data | Not enough data | 8.6 (77 reviews) | 
| **Versioning** | Not enough data | Not enough data | 9.0 (75 reviews) | 

#### Controls

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Custom Views** | Not enough data | Not enough data | 8.4 (65 reviews) | 
| **Followers** | Not enough data | Not enough data | 8.5 (66 reviews) | 
| **User Management** | Not enough data | Not enough data | 8.8 (68 reviews) | 
| **Calendars** | Not enough data | Not enough data | 8.2 (64 reviews) | 
| **Public Sharing** | Not enough data | Not enough data | 8.5 (66 reviews) | 

#### Project Management

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Task Management** | Not enough data | Not enough data | 8.4 (70 reviews) | 
| **Planning** | Not enough data | Not enough data | 8.7 (69 reviews) | 
| **Visibility** | Not enough data | Not enough data | 9.0 (69 reviews) | 
| **Integration** | Not enough data | Not enough data | 9.2 (75 reviews) | 

#### Remote Collaboration

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Alignment** | Not enough data | Not enough data | 9.0 (67 reviews) | 
| **Accountability** | Not enough data | Not enough data | 8.9 (66 reviews) | 
| **Connectivity** | Not enough data | Not enough data | 8.7 (67 reviews) | 
| **Offline Mode** | Not enough data | Not enough data | 7.5 (65 reviews) | 

#### Generative AI

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.2 (72 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.2 (71 reviews) | 

#### Agentic AI - Project Collaboration

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 7.6 (63 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.9 (62 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Help Desk** | N/A | N/A |
| **Confluence** | N/A | N/A |

#### Generative AI

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | Not enough data | 

####  Internal Use

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Customization ** | Not enough data | Not enough data | Not enough data | 
| **Conversation Archiving** | Not enough data | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Document360** | 8.6/10 | 141 |
| **ProProfs Help Desk** | N/A | N/A |
| **Confluence** | N/A | N/A |

#### Generative AI

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **AI Text Summarization** | 8.4 (48 reviews) | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Knowledge Base** | 9.4 (128 reviews) | Not enough data | Not enough data | 
| **Searchable Articles** | 9.4 (125 reviews) | Not enough data | Not enough data | 
| **Community Forums** | Feature Not Available | Not enough data | Not enough data | 
| **Mobile Optimization** | 8.7 (73 reviews) | Not enough data | Not enough data | 
| **Personalization** | 8.8 (81 reviews) | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Branding** | 9.2 (83 reviews) | Not enough data | Not enough data | 
| **Automation** | 8.4 (74 reviews) | Not enough data | Not enough data | 
| **Artificial Intelligence** | 8.4 (68 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.6 (73 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.5 (10 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 8.5 (10 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.7 (10 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 8.5 (10 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.5 (10 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.2 (10 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 8.6 (11 reviews) | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Help Desk** | N/A | N/A |
| **Confluence** | N/A | N/A |

#### Generative AI

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **Document360** | 8.5/10 | 21 |
| **ProProfs Help Desk** | N/A | N/A |
| **Confluence** | 8.3/10 | 221 |

#### Management and Discovery - IT Documentation

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Search and Indexing** | 8.5 (21 reviews) | Not enough data | 8.3 (186 reviews) | 
| **Version Control** | 8.4 (20 reviews) | Not enough data | 8.5 (190 reviews) | 
| **Access and Permissions** | 9.0 (21 reviews) | Not enough data | 8.5 (189 reviews) | 

#### Operations - IT Documentation

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Integrations** | 8.8 (20 reviews) | Not enough data | 8.5 (191 reviews) | 
| **Automation** | 8.2 (20 reviews) | Not enough data | 8.0 (181 reviews) | 
| **Reporting** | 8.2 (19 reviews) | Not enough data | 8.2 (179 reviews) | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Help Desk** | N/A | N/A |
| **Confluence** | N/A | N/A |

#### Knowledge Base

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Q & A** | Not enough data | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | Not enough data | 

#### Security

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Verification** | Not enough data | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | Not enough data | 

#### Content

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Social Features** | Not enough data | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to Document360 (5):** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [IT Documentation Software](https://www.g2.com/categories/it-documentation), [Help Authoring Tools (HAT)](https://www.g2.com/categories/help-authoring-tool-hat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base)

**Unique to ProProfs Help Desk (5):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Live Chat Software](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Unique to Confluence (5):** [Project Collaboration Software](https://www.g2.com/categories/project-collaboration), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [Unified Workspaces Software](https://www.g2.com/categories/unified-workspaces), [Work Management Software](https://www.g2.com/categories/work-management), [IT Documentation Software](https://www.g2.com/categories/it-documentation)


---
## Reviewer Demographics

### By Company Size

| Segment | Document360 | ProProfs Help Desk | Confluence | 
|---|---|---|---|
| **Small-Business** | 40.2% | 81.3% | 18.3% | 
| **Mid-Market** | 47.9% | 18.8% | 48.3% | 
| **Enterprise** | 11.9% | 0% | 33.4% | 

### By Industry

#### Document360

- **Computer Software:** 22.2%
- **Information Technology and Services:** 15.4%
- **Financial Services:** 5.1%
- **Computer & Network Security:** 4.8%
- **Marketing and Advertising:** 4.0%
- **Hospital & Health Care:** 3.6%
- **Telecommunications:** 3.2%
- **Logistics and Supply Chain:** 3.0%
- **Accounting:** 2.8%
- **Education Management:** 2.0%
- **Other:** 33.7%

#### ProProfs Help Desk

- **Information Technology and Services:** 25.0%
- **Computer Software:** 25.0%
- **Marketing and Advertising:** 18.8%
- **Management Consulting:** 6.3%
- **Furniture:** 6.3%
- **E-Learning:** 6.3%
- **Design:** 6.3%
- **Business Supplies and Equipment:** 6.3%

#### Confluence

- **Computer Software:** 20.9%
- **Information Technology and Services:** 19.6%
- **Internet:** 6.3%
- **Financial Services:** 5.5%
- **Marketing and Advertising:** 4.4%
- **Hospital & Health Care:** 2.4%
- **Telecommunications:** 2.2%
- **Higher Education:** 2.1%
- **Retail:** 2.0%
- **Insurance:** 1.6%
- **Other:** 33.1%

---
## Alternatives

### Alternatives to Document360

- [ProProfs Knowledge Base Software](https://www.g2.com/products/proprofs-knowledge-base-software/reviews) — 4.6/5 stars (30 reviews)
- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2318 reviews)
- [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (513 reviews)
- [Helpjuice](https://www.g2.com/products/helpjuice/reviews) — 4.7/5 stars (376 reviews)
- [MadCap Flare](https://www.g2.com/products/madcap-flare/reviews) — 4.4/5 stars (490 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11991 reviews)
- [Archbee](https://www.g2.com/products/archbee/reviews) — 4.6/5 stars (118 reviews)
- [ClickHelp](https://www.g2.com/products/clickhelp/reviews) — 4.8/5 stars (65 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews)
- [GitBook](https://www.g2.com/products/gitbook/reviews) — 4.8/5 stars (183 reviews)

### Alternatives to ProProfs Help Desk

- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7659 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2469 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (842 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (430 reviews)

### Alternatives to Confluence

- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39090 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12611 reviews)
- [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4530 reviews)
- [Bitrix24](https://www.g2.com/products/bitrix24/reviews) — 4.1/5 stars (608 reviews)
- [monday Work Management](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (15432 reviews)
- [Progress Podio](https://www.g2.com/products/progress-podio/reviews) — 4.2/5 stars (518 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13678 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11991 reviews)
- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2318 reviews)
- [Stack Overflow Internal](https://www.g2.com/products/stack-overflow-internal/reviews) — 4.5/5 stars (792 reviews)

---
## Top Discussions

### Document360

- Title: [What is Document360 used for?](https://www.g2.com/discussions/what-is-document360-used-for) — 1 comment
  > **Top comment:** "For creating Internal or external (customer-facing) documentation."
- Title: [What exciting feature are you going to include in next release.](https://www.g2.com/discussions/43090-what-exciting-feature-are-you-going-to-include-in-next-release) — 1 comment, 1 upvote
  > **Top comment:** "I have been using Document360 for the purpose of documenting various navigations tools etc that the end user to the company software can refer to at any..."
- Title: [Are there any No-code ways to do advanced personalisation.](https://www.g2.com/discussions/28153-are-there-any-no-code-ways-to-do-advanced-personalisation) — 1 comment
  > **Top comment:** "You don't need to use any custom CSS or JavaScript to build your online knowledge base using Document360. It's designed in a way, the editors can simply..."
- Title: [Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?](https://www.g2.com/discussions/28145-is-it-possible-to-add-custom-features-to-the-landing-page-either-as-a-new-drag-and-drop-or-with-html-and-javascript) — 1 comment, 1 upvote
  > **Top comment:** "You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched..."
- Title: [What all API Integration tools document360 offer now?](https://www.g2.com/discussions/26770-what-all-api-integration-tools-document360-offer-now) — 1 comment, 1 upvote
  > **Top comment:** " Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like..."

### ProProfs Help Desk

No discussions available for this product.

### Confluence

- Title: [What is confluence tool used for?](https://www.g2.com/discussions/what-is-confluence-tool-used-for) — 6 comments
  > **Top comment:** "In short, it is a tool to collaborate on content across an organization, track changes/workflows for policies and procedures, and even act as an internal..."
- Title: [How is Confluence being utilized to improve knowledge management and collaboration in remote work environments?](https://www.g2.com/discussions/how-is-confluence-being-utilized-to-improve-knowledge-management-and-collaboration-in-remote-work-environments) — 3 comments, 1 upvote
  > **Top comment:** "In my opinion the possibility of sharing and editing knowledge easily is a main power here. Every who has rights to editing files could easy correct them and..."
- Title: [What is Confluence used for?](https://www.g2.com/discussions/what-is-confluence-used-for) — 3 comments, 1 upvote
  > **Top comment:** "Documentation, Internal knowledge base, blog posts."
- Title: [What are the characteristics of confluence?](https://www.g2.com/discussions/what-are-the-characteristics-of-confluence) — 3 comments
  > **Top comment:** "It's a helpful tool for documentation, summaries, and collaboration. Information is organized and surfaced in a comprehensive (but not overwhelming) format...."
- Title: [Uses for Confluence?](https://www.g2.com/discussions/uses-for-confluence) — 3 comments, 1 upvote
  > **Top comment:** "Yes we use it. We have an internal intranet on sharepoint but we use confluence for all our development documentation because it has its tight integration..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/document360-vs-proprofs-help-desk-vs-confluence)