# Document360, ProProfs Help Desk vs ClickHelp Comparison

| | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.7 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 523 | 18 | 65 | 
| **Largest Market Segment** | Mid-Market (47.9% of reviews) | Small-Business (81.3% of reviews) | Small-Business (60.9% of reviews) | 
| **Entry Level Price** | Contact Us 5 Team Accounts (billed annually) | $ 0 | $185.00 Per Month | 

---
## Top Pros & Cons

### Document360

Pros:
- Ease of Use (37 reviews)
- Features (28 reviews)

Cons:
- Missing Features (9 reviews)
- Editing Difficulties (8 reviews)

### ProProfs Help Desk

**Not enough data**

### ClickHelp

Pros:
- Features (2 reviews)
- Accessibility (1 reviews)


---
## Ratings Comparison
| Rating | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
  | **Meets Requirements** | 9.1 (357 reviews) | 9.1 (9 reviews) | 9.4 (50 reviews) | 
  | **Ease of Use** | 9.3 (366 reviews) | 9.6 (9 reviews) | 9.3 (49 reviews) | 
  | **Ease of Setup** | 9.2 (244 reviews) | Not enough data | 9.4 (32 reviews) | 
  | **Ease of Admin** | 9.1 (214 reviews) | Not enough data | 9.4 (28 reviews) | 
  | **Quality of Support** | 9.5 (343 reviews) | 9.1 (9 reviews) | 9.7 (47 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (211 reviews) | Not enough data | 9.5 (29 reviews) | 
  | **Product Direction (% positive)** | 9.4 (320 reviews) | 10.0 (6 reviews) | 9.5 (46 reviews) | 

---
## Pricing

### Document360

#### Entry-Level Pricing

Plan: Professional

Price: Contact Us 5 Team Accounts (billed annually)

Description: Built for growing teams to scale documentation efficiently.

Key Features:
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word

[Browse all 3 editions](https://www.g2.com/products/document360/pricing)

#### Free Trial

Yes

### ProProfs Help Desk

#### Entry-Level Pricing

Plan: Free

Price: $ 0

Description: 
Best for startups looking to get started with online help desk.



Key Features:
- 1 User
- 1 Inbox
- 100 Tickets/Month

[Browse all 4 editions](https://www.g2.com/products/proprofs-help-desk/pricing)

#### Free Trial

Yes

### ClickHelp

#### Entry-Level Pricing

Plan: Starter

Price: $185.00 Per Month

Key Features:
- Unlimited projects
- 500 topics (pages, articles)
- 2 contributors for free

[Browse all 3 editions](https://www.g2.com/products/clickhelp/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Help Desk** | N/A | N/A |
| **ClickHelp** | N/A | N/A |

#### Ticket and Case Management

| Feature | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | Not enough data | 
| **Voice** | Not enough data | Feature Not Available | Not enough data | 

#### Platform

| Feature | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Document360** | 9.1/10 | 111 |
| **ProProfs Help Desk** | N/A | N/A |
| **ClickHelp** | N/A | N/A |

#### Administration

| Feature | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
| **Database Management ** | 9.3 (81 reviews) | Not enough data | Not enough data | 
| **Data Workflows** | 9.1 (77 reviews) | Not enough data | Not enough data | 
| **Issue Management** | Feature Not Available | Not enough data | Not enough data | 

#### Knowledge Management

| Feature | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
| **Knowledge Base** | 9.5 (95 reviews) | Not enough data | Not enough data | 
| **Publishing Workflows** | 9.2 (88 reviews) | Not enough data | Not enough data | 
| **Analytics** | 9.0 (87 reviews) | Not enough data | Not enough data | 

#### Compliance

| Feature | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
| **Policies and Controls** | 9.1 (83 reviews) | Not enough data | Not enough data | 
| **Data Governance** | 9.2 (80 reviews) | Not enough data | Not enough data | 
| **Compliance** | 9.3 (75 reviews) | Not enough data | Not enough data | 
| **Auditing** | 9.2 (71 reviews) | Not enough data | Not enough data | 

#### Customer Support

| Feature | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
| **Intelligent Search** | 9.2 (83 reviews) | Not enough data | Not enough data | 
| **Suggestions** | 8.9 (81 reviews) | Not enough data | Not enough data | 
| **Decision Trees** | 8.9 (76 reviews) | Not enough data | Not enough data | 

#### Data Security

| Feature | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
| **Risk Data Attributes** | 9.0 (66 reviews) | Not enough data | Not enough data | 
| **Data Transport** | 9.2 (72 reviews) | Not enough data | Not enough data | 
| **Access Management** | 9.4 (85 reviews) | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | 9.3 (75 reviews) | Not enough data | Not enough data | 

#### Administration

| Feature | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
| **Integrations** | 8.9 (77 reviews) | Not enough data | Not enough data | 
| **User, Role, and Access Management** | 9.3 (95 reviews) | Not enough data | Not enough data | 
| **Performance and Reliability** | 9.3 (95 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
| **AI Text Summarization** | 8.3 (31 reviews) | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Help Desk** | N/A | N/A |
| **ClickHelp** | N/A | N/A |

#### Productivity Tools

| Feature | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
| **Notes** | Not enough data | Not enough data | Not enough data | 
| **Internal Discussion** | Not enough data | Not enough data | Not enough data | 
| **Assignments and Tasks** | Not enough data | Not enough data | Not enough data | 
| **Workflows** | Not enough data | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Tagging System** | Not enough data | Not enough data | Not enough data | 

#### Analytics

| Feature | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
| **Trends** | Not enough data | Not enough data | Not enough data | 
| **Performance Tracking** | Not enough data | Not enough data | Not enough data | 
| **Email Tracking** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Document360** | 8.5/10 | 218 |
| **ProProfs Help Desk** | N/A | N/A |
| **ClickHelp** | N/A | N/A |

#### Knowledge Pages

| Feature | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
| **Templates** | 8.5 (177 reviews) | Not enough data | Not enough data | 
| **In-Content Feedback** | 8.6 (171 reviews) | Not enough data | Not enough data | 
| **Versioning and Version History** | 8.9 (184 reviews) | Not enough data | Not enough data | 
| **Decision Trees** | 8.4 (149 reviews) | Not enough data | Not enough data | 
| **Duplicate Detection** | 7.8 (121 reviews) | Not enough data | Not enough data | 
| **Content Editor** | 8.8 (148 reviews) | Not enough data | Not enough data | 

#### Knowledge Dissemination

| Feature | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
| **Page Analytics** | 8.7 (176 reviews) | Not enough data | Not enough data | 
| **Permissions** | 9.1 (179 reviews) | Not enough data | Not enough data | 
| **Knowledge Sharing** | 9.2 (181 reviews) | Not enough data | Not enough data | 
| **Notifications** | 8.8 (176 reviews) | Not enough data | Not enough data | 
| **Advanced Search** | 8.5 (144 reviews) | Not enough data | Not enough data | 
| **Browser Extension** | 7.9 (116 reviews) | Not enough data | Not enough data | 
| **Organization** | 9.0 (149 reviews) | Not enough data | Not enough data | 
| **Other Integrations** | 8.2 (126 reviews) | Not enough data | Not enough data | 
| **Knowledge Integrations** | 8.2 (125 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Knowledge Base

| Feature | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
| **Adaptive Learning** | 8.1 (24 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.3 (24 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.2 (24 reviews) | Not enough data | Not enough data | 

### Document Creation

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Help Desk** | N/A | N/A |
| **ClickHelp** | 9.2/10 | 7 |

#### Design

| Feature | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
| **Graphics** | Not enough data | Not enough data | 9.4 (6 reviews) | 
| **Templates** | Not enough data | Not enough data | 8.1 (6 reviews) | 
| **Themes** | Not enough data | Not enough data | 8.3 (6 reviews) | 

#### Collaboration

| Feature | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
| **Multi-User Collaboration** | Not enough data | Not enough data | 10.0 (7 reviews) | 
| **Real-Time Communication** | Not enough data | Not enough data | 9.2 (6 reviews) | 

#### File Types

| Feature | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
| **Export** | Not enough data | Not enough data | 9.4 (6 reviews) | 
| **Import** | Not enough data | Not enough data | 9.7 (6 reviews) | 
| **Web Publishing** | Not enough data | Not enough data | 9.7 (6 reviews) | 

#### Edit & Revise

| Feature | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
| **Revision History** | Not enough data | Not enough data | 9.8 (7 reviews) | 
| **Suggestion Mode** | Not enough data | Not enough data | 9.0 (5 reviews) | 
| **Document Editor** | Not enough data | Not enough data | 9.4 (6 reviews) | 

#### Integrate & Embed

| Feature | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
| **Calendar** | Not enough data | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | 9.4 (6 reviews) | 
| **Applications** | Not enough data | Not enough data | 9.4 (6 reviews) | 

#### Operating System

| Feature | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
| **PC Operating System** | Not enough data | Not enough data | Not enough data | 
| **Mac Operating System** | Not enough data | Not enough data | Not enough data | 
| **Linux Operating System** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 
| **AI Text-to-Image** | Not enough data | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 
| **AI Image-to-Text** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Document Creation

| Feature | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### API Documentation Management

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Help Desk** | N/A | N/A |
| **ClickHelp** | N/A | N/A |

#### Customization

| Feature | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
| **SEO** | Not enough data | Not enough data | Not enough data | 
| **API Contracts** | Not enough data | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | Not enough data | 

#### Organization

| Feature | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
| **Respository** | Not enough data | Not enough data | Not enough data | 
| **Third-Party Integration** | Not enough data | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Help Desk** | N/A | N/A |
| **ClickHelp** | N/A | N/A |

#### Generative AI

| Feature | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | Not enough data | 

####  Internal Use

| Feature | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
| **Customization ** | Not enough data | Not enough data | Not enough data | 
| **Conversation Archiving** | Not enough data | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Document360** | 8.6/10 | 141 |
| **ProProfs Help Desk** | N/A | N/A |
| **ClickHelp** | N/A | N/A |

#### Generative AI

| Feature | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
| **AI Text Summarization** | 8.4 (48 reviews) | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
| **Knowledge Base** | 9.4 (128 reviews) | Not enough data | Not enough data | 
| **Searchable Articles** | 9.4 (125 reviews) | Not enough data | Not enough data | 
| **Community Forums** | Feature Not Available | Not enough data | Not enough data | 
| **Mobile Optimization** | 8.7 (73 reviews) | Not enough data | Not enough data | 
| **Personalization** | 8.8 (81 reviews) | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
| **Branding** | 9.2 (83 reviews) | Not enough data | Not enough data | 
| **Automation** | 8.4 (74 reviews) | Not enough data | Not enough data | 
| **Artificial Intelligence** | 8.4 (68 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.6 (73 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.5 (10 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 8.5 (10 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.7 (10 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 8.5 (10 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.5 (10 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.2 (10 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 8.6 (11 reviews) | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Help Desk** | N/A | N/A |
| **ClickHelp** | N/A | N/A |

#### Generative AI

| Feature | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **Document360** | 8.5/10 | 21 |
| **ProProfs Help Desk** | N/A | N/A |
| **ClickHelp** | N/A | N/A |

#### Management and Discovery - IT Documentation

| Feature | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
| **Search and Indexing** | 8.5 (21 reviews) | Not enough data | Not enough data | 
| **Version Control** | 8.4 (20 reviews) | Not enough data | Not enough data | 
| **Access and Permissions** | 9.0 (21 reviews) | Not enough data | Not enough data | 

#### Operations - IT Documentation

| Feature | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
| **Integrations** | 8.8 (20 reviews) | Not enough data | Not enough data | 
| **Automation** | 8.2 (20 reviews) | Not enough data | Not enough data | 
| **Reporting** | 8.2 (19 reviews) | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **ProProfs Help Desk** | N/A | N/A |
| **ClickHelp** | N/A | N/A |

#### Knowledge Base

| Feature | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
| **Q & A** | Not enough data | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | Not enough data | 

#### Security

| Feature | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
| **Verification** | Not enough data | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | Not enough data | 

#### Content

| Feature | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
| **Social Features** | Not enough data | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to Document360 (5):** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [IT Documentation Software](https://www.g2.com/categories/it-documentation), [Help Authoring Tools (HAT)](https://www.g2.com/categories/help-authoring-tool-hat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base)

**Unique to ProProfs Help Desk (5):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Live Chat Software](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Unique to ClickHelp (4):** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [Help Authoring Tools (HAT)](https://www.g2.com/categories/help-authoring-tool-hat), [Document Creation Software](https://www.g2.com/categories/document-creation), [API Documentation Management Software](https://www.g2.com/categories/api-documentation-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Document360 | ProProfs Help Desk | ClickHelp | 
|---|---|---|---|
| **Small-Business** | 40.2% | 81.3% | 60.9% | 
| **Mid-Market** | 47.9% | 18.8% | 31.3% | 
| **Enterprise** | 11.9% | 0% | 7.8% | 

### By Industry

#### Document360

- **Computer Software:** 22.2%
- **Information Technology and Services:** 15.4%
- **Financial Services:** 5.1%
- **Computer & Network Security:** 4.8%
- **Marketing and Advertising:** 4.0%
- **Hospital & Health Care:** 3.6%
- **Telecommunications:** 3.2%
- **Logistics and Supply Chain:** 3.0%
- **Accounting:** 2.8%
- **Education Management:** 2.0%
- **Other:** 33.7%

#### ProProfs Help Desk

- **Information Technology and Services:** 25.0%
- **Computer Software:** 25.0%
- **Marketing and Advertising:** 18.8%
- **Management Consulting:** 6.3%
- **Furniture:** 6.3%
- **E-Learning:** 6.3%
- **Design:** 6.3%
- **Business Supplies and Equipment:** 6.3%

#### ClickHelp

- **Computer Software:** 37.5%
- **Information Technology and Services:** 28.1%
- **Airlines/Aviation:** 7.8%
- **Non-Profit Organization Management:** 3.1%
- **Internet:** 3.1%
- **Apparel & Fashion:** 1.6%
- **Capital Markets:** 1.6%
- **Consumer Services:** 1.6%
- **Entertainment:** 1.6%
- **Food Production:** 1.6%
- **Other:** 12.5%

---
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---
## Top Discussions

### Document360

- Title: [What is Document360 used for?](https://www.g2.com/discussions/what-is-document360-used-for) — 1 comment
  > **Top comment:** "For creating Internal or external (customer-facing) documentation."
- Title: [What exciting feature are you going to include in next release.](https://www.g2.com/discussions/43090-what-exciting-feature-are-you-going-to-include-in-next-release) — 1 comment, 1 upvote
  > **Top comment:** "I have been using Document360 for the purpose of documenting various navigations tools etc that the end user to the company software can refer to at any..."
- Title: [Are there any No-code ways to do advanced personalisation.](https://www.g2.com/discussions/28153-are-there-any-no-code-ways-to-do-advanced-personalisation) — 1 comment
  > **Top comment:** "You don't need to use any custom CSS or JavaScript to build your online knowledge base using Document360. It's designed in a way, the editors can simply..."
- Title: [Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?](https://www.g2.com/discussions/28145-is-it-possible-to-add-custom-features-to-the-landing-page-either-as-a-new-drag-and-drop-or-with-html-and-javascript) — 1 comment, 1 upvote
  > **Top comment:** "You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched..."
- Title: [What all API Integration tools document360 offer now?](https://www.g2.com/discussions/26770-what-all-api-integration-tools-document360-offer-now) — 1 comment, 1 upvote
  > **Top comment:** " Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like..."

### ProProfs Help Desk

No discussions available for this product.

### ClickHelp

- Title: [What is ClickHelp used for?](https://www.g2.com/discussions/what-is-clickhelp-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "ClickHelp is used for creating, managing, and publishing online documentation, user manuals, knowledge bases, and help systems. It serves as a comprehensive..."
- Title: [Translation](https://www.g2.com/discussions/translation) — 1 comment, 1 upvote
  > **Top comment:** "Of course, Translator Dashboard has a wide variety of filters to sort out topics and projects; all units and topics have the indicators of readiness (they..."
- Title: [Content Migration](https://www.g2.com/discussions/content-migration) — 1 comment, 1 upvote
  > **Top comment:** "Yes, it’s not difficult. ClickHelp has content import functionality. What you need to do is to figure out what topics you need to migrate. Here are the..."
- Title: [Localization](https://www.g2.com/discussions/localization) — 1 comment, 1 upvote
  > **Top comment:** "Yes, of course. The latest ClickHelp Rainbow update allows localizing downloadable materials. But not only that. You can even localize images. That adds..."
- Title: [Translation Editor](https://www.g2.com/discussions/translation-editor) — 1 comment, 1 upvote
  > **Top comment:** "Yes, it is. It has two versions: full and compact. The compact one shows all the elements and panels, and the compact one is for those who want to..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/document360-vs-proprofs-help-desk-vs-clickhelp)