# Document360 vs Procedureflow Comparison
---
## AI Generated Summary
- **G2 reviewers report** that both ProcedureFlow and Document360 offer user-friendly interfaces, but ProcedureFlow stands out for its ability to create clear and concise process flows quickly. Users appreciate the ease of mapping out complex processes and the option to add icons and images for additional support.
- **According to verified reviews,** Document360 excels in its powerful search functionality and version control features, which users find essential for organizing and updating documentation efficiently. The AI writing assistant is also highlighted as a significant advantage, helping teams produce content faster and with better quality.
- **Users say** that ProcedureFlow's implementation process is notably quick and intuitive, allowing teams to focus more on application and soft skills training rather than procedural training. This has led to a smoother onboarding experience compared to Document360, which, while user-friendly, has received feedback indicating a steeper learning curve for new users.
- **Reviewers mention** that Document360's customer support is highly responsive and helpful, with many users praising the problem-solving capabilities of the support team. In contrast, while ProcedureFlow also receives positive feedback for its support, it does not have the same volume of recent reviews, which may indicate less engagement in this area.
- **G2 reviewers highlight** that ProcedureFlow has a slight edge in ease of setup and administration, with users noting that most changes can be made easily and quickly. Document360, while still effective, has received mixed feedback regarding the complexity of certain administrative tasks.
- **According to recent user feedback,** both products have strong capabilities in knowledge management, but Document360 is praised for its robust article editor and organizational features, making it easier for teams to maintain a well-structured knowledge base. ProcedureFlow, however, is seen as a more straightforward tool for process documentation, which some users prefer for its simplicity.



| | Document360 | Procedureflow | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 513 | 42 | 
| **Largest Market Segment** | Mid-Market (47.8% of reviews) | Mid-Market (42.9% of reviews) | 
| **Entry Level Price** | Contact Us 5 Team Accounts (billed annually) | $33.00 | 

---
## Top Pros & Cons

### Document360

Pros:
- Ease of Use (46 reviews)
- Features (31 reviews)

Cons:
- Missing Features (11 reviews)
- Editing Difficulties (10 reviews)

### Procedureflow

**Not enough data**

---
## Ratings Comparison
| Rating | Document360 | Procedureflow | 
|---|---|---|
  | **Meets Requirements** | 9.1 (353 reviews) | 9.4 (32 reviews) | 
  | **Ease of Use** | 9.3 (357 reviews) | 9.7 (30 reviews) | 
  | **Ease of Setup** | 9.1 (241 reviews) | 9.8 (10 reviews) | 
  | **Ease of Admin** | 9.1 (213 reviews) | 9.8 (10 reviews) | 
  | **Quality of Support** | 9.5 (340 reviews) | 9.2 (30 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (210 reviews) | 10.0 (10 reviews) | 
  | **Product Direction (% positive)** | 9.4 (318 reviews) | 9.2 (29 reviews) | 

---
## Pricing

### Document360

#### Entry-Level Pricing

Plan: Professional

Price: Contact Us 5 Team Accounts (billed annually)

Description: Built for growing teams to scale documentation efficiently.

Key Features:
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word

[Browse all 3 editions](https://www.g2.com/products/document360/pricing)

#### Free Trial

Yes

### Procedureflow

#### Entry-Level Pricing

Plan: Enterprise

Price: $33.00

Description: Visual knowledge your team can navigate, collaborate and count on.

Key Features:
- 2 Power Shapes
- Offline Backup
- Export Data Activity

[Browse all 2 editions](https://www.g2.com/products/procedureflow/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Document360** | 9.1/10 | 110 |
| **Procedureflow** | 8.9/10 | 16 |

#### Administration

| Feature | Document360 | Procedureflow | 
|---|---|---|
| **Database Management ** | 9.3 (80 reviews) | 8.8 (13 reviews) | 
| **Data Workflows** | 9.1 (77 reviews) | 9.1 (13 reviews) | 
| **Issue Management** | Feature Not Available | 9.2 (13 reviews) | 

#### Knowledge Management

| Feature | Document360 | Procedureflow | 
|---|---|---|
| **Knowledge Base** | 9.5 (94 reviews) | 9.3 (15 reviews) | 
| **Publishing Workflows** | 9.2 (88 reviews) | 9.2 (14 reviews) | 
| **Analytics** | 9.0 (87 reviews) | 9.3 (14 reviews) | 

#### Compliance

| Feature | Document360 | Procedureflow | 
|---|---|---|
| **Policies and Controls** | 9.1 (83 reviews) | 8.2 (14 reviews) | 
| **Data Governance** | 9.2 (79 reviews) | 8.2 (14 reviews) | 
| **Compliance** | 9.3 (74 reviews) | 8.7 (14 reviews) | 
| **Auditing** | 9.2 (71 reviews) | 9.0 (12 reviews) | 

#### Customer Support

| Feature | Document360 | Procedureflow | 
|---|---|---|
| **Intelligent Search** | 9.2 (83 reviews) | 8.7 (15 reviews) | 
| **Suggestions** | 8.9 (81 reviews) | 8.8 (14 reviews) | 
| **Decision Trees** | 8.9 (76 reviews) | 9.0 (15 reviews) | 

#### Data Security

| Feature | Document360 | Procedureflow | 
|---|---|---|
| **Risk Data Attributes** | 9.0 (66 reviews) | 7.9 (12 reviews) | 
| **Data Transport** | 9.2 (72 reviews) | 8.8 (12 reviews) | 
| **Access Management** | 9.4 (84 reviews) | 8.6 (13 reviews) | 
| **Multi-Factor Authentication** | 9.3 (75 reviews) | 8.9 (12 reviews) | 

#### Administration

| Feature | Document360 | Procedureflow | 
|---|---|---|
| **Integrations** | 8.9 (77 reviews) | 9.4 (14 reviews) | 
| **User, Role, and Access Management** | 9.3 (95 reviews) | 9.0 (15 reviews) | 
| **Performance and Reliability** | 9.3 (95 reviews) | 9.4 (15 reviews) | 

#### Generative AI

| Feature | Document360 | Procedureflow | 
|---|---|---|
| **AI Text Summarization** | 8.3 (31 reviews) | Not enough data | 

### Standard Operating Procedures

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **Procedureflow** | 8.8/10 | 24 |

#### Task Tracking

| Feature | Document360 | Procedureflow | 
|---|---|---|
| **Activity Feed** | Not enough data | Feature Not Available | 
| **Task Schedules** | Not enough data | Feature Not Available | 
| **Comments** | Not enough data | 9.3 (17 reviews) | 

#### Checklist Options

| Feature | Document360 | Procedureflow | 
|---|---|---|
| **Templates** | Not enough data | 8.6 (22 reviews) | 
| **Native Forms** | Not enough data | Feature Not Available | 
| **Downloadable Manuals** | Not enough data | 8.8 (21 reviews) | 

#### Software Availability

| Feature | Document360 | Procedureflow | 
|---|---|---|
| **Integrations** | Not enough data | 8.5 (18 reviews) | 
| **Permissions** | Not enough data | 8.6 (21 reviews) | 
| **Mobile Application** | Not enough data | Feature Not Available | 
| **Desktop Application** | Not enough data | 8.7 (21 reviews) | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Document360** | 8.5/10 | 215 |
| **Procedureflow** | N/A | N/A |

#### Knowledge Pages

| Feature | Document360 | Procedureflow | 
|---|---|---|
| **Templates** | 8.5 (175 reviews) | Not enough data | 
| **In-Content Feedback** | 8.6 (170 reviews) | Not enough data | 
| **Versioning and Version History** | 8.9 (183 reviews) | Not enough data | 
| **Decision Trees** | 8.4 (149 reviews) | Not enough data | 
| **Duplicate Detection** | 7.8 (120 reviews) | Not enough data | 
| **Content Editor** | 8.8 (147 reviews) | Not enough data | 

#### Knowledge Dissemination

| Feature | Document360 | Procedureflow | 
|---|---|---|
| **Page Analytics** | 8.7 (176 reviews) | Not enough data | 
| **Permissions** | 9.1 (179 reviews) | Not enough data | 
| **Knowledge Sharing** | 9.2 (179 reviews) | Not enough data | 
| **Notifications** | 8.8 (176 reviews) | Not enough data | 
| **Advanced Search** | 8.5 (144 reviews) | Not enough data | 
| **Browser Extension** | 7.9 (116 reviews) | Not enough data | 
| **Organization** | 9.0 (148 reviews) | Not enough data | 
| **Other Integrations** | 8.2 (126 reviews) | Not enough data | 
| **Knowledge Integrations** | 8.2 (124 reviews) | Not enough data | 

#### Agentic AI - Knowledge Base

| Feature | Document360 | Procedureflow | 
|---|---|---|
| **Adaptive Learning** | 8.1 (24 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (24 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (24 reviews) | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Document360** | 8.6/10 | 140 |
| **Procedureflow** | N/A | N/A |

#### Generative AI

| Feature | Document360 | Procedureflow | 
|---|---|---|
| **AI Text Summarization** | 8.4 (48 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Document360 | Procedureflow | 
|---|---|---|
| **Knowledge Base** | 9.4 (127 reviews) | Not enough data | 
| **Searchable Articles** | 9.4 (125 reviews) | Not enough data | 
| **Community Forums** | Feature Not Available | Not enough data | 
| **Mobile Optimization** | 8.7 (73 reviews) | Not enough data | 
| **Personalization** | 8.8 (80 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Document360 | Procedureflow | 
|---|---|---|
| **Branding** | 9.2 (82 reviews) | Not enough data | 
| **Automation** | 8.4 (74 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.4 (68 reviews) | Not enough data | 
| **Integrations** | 8.6 (72 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Document360 | Procedureflow | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (10 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (10 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (10 reviews) | Not enough data | 
| **Decision Making** | 8.6 (11 reviews) | Not enough data | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **Document360** | 8.5/10 | 21 |
| **Procedureflow** | N/A | N/A |

#### Management and Discovery - IT Documentation

| Feature | Document360 | Procedureflow | 
|---|---|---|
| **Search and Indexing** | 8.5 (21 reviews) | Not enough data | 
| **Version Control** | 8.4 (20 reviews) | Not enough data | 
| **Access and Permissions** | 9.0 (21 reviews) | Not enough data | 

#### Operations - IT Documentation

| Feature | Document360 | Procedureflow | 
|---|---|---|
| **Integrations** | 8.8 (20 reviews) | Not enough data | 
| **Automation** | 8.2 (20 reviews) | Not enough data | 
| **Reporting** | 8.2 (19 reviews) | Not enough data | 

### Genesys AppFoundry Marketplace

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **Procedureflow** | N/A | N/A |

#### Agentic AI - Genesys AppFoundry Marketplace

| Feature | Document360 | Procedureflow | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **Procedureflow** | N/A | N/A |

#### Knowledge Base

| Feature | Document360 | Procedureflow | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | Document360 | Procedureflow | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | Document360 | Procedureflow | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | Document360 | Procedureflow | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base)

**Unique to Document360 (4):** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [IT Documentation Software](https://www.g2.com/categories/it-documentation), [Help Authoring Tools (HAT)](https://www.g2.com/categories/help-authoring-tool-hat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Procedureflow (2):** [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace), [Standard Operating Procedures Software](https://www.g2.com/categories/standard-operating-procedures)


---
## Reviewer Demographics

### By Company Size

| Segment | Document360 | Procedureflow | 
|---|---|---|
| **Small-Business** | 40.3% | 23.8% | 
| **Mid-Market** | 47.8% | 42.9% | 
| **Enterprise** | 11.9% | 33.3% | 

### By Industry

#### Document360

- **Computer Software:** 21.6%
- **Information Technology and Services:** 15.6%
- **Financial Services:** 5.1%
- **Computer & Network Security:** 4.9%
- **Marketing and Advertising:** 4.1%
- **Hospital & Health Care:** 3.5%
- **Telecommunications:** 3.3%
- **Logistics and Supply Chain:** 3.1%
- **Accounting:** 2.9%
- **Education Management:** 2.1%
- **Other:** 33.7%

#### Procedureflow

- **Information Technology and Services:** 21.4%
- **Telecommunications:** 11.9%
- **Computer Software:** 9.5%
- **Marketing and Advertising:** 7.1%
- **Internet:** 7.1%
- **E-Learning:** 7.1%
- **Leisure, Travel & Tourism:** 4.8%
- **Government Administration:** 4.8%
- **Financial Services:** 4.8%
- **Automotive:** 2.4%
- **Other:** 19.0%

---
## Alternatives

### Alternatives to Document360

- [ProProfs Knowledge Base Software](https://www.g2.com/products/proprofs-knowledge-base-software/reviews) — 4.6/5 stars (30 reviews)
- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4349 reviews)
- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2316 reviews)
- [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (513 reviews)
- [Helpjuice](https://www.g2.com/products/helpjuice/reviews) — 4.7/5 stars (376 reviews)
- [MadCap Flare](https://www.g2.com/products/madcap-flare/reviews) — 4.4/5 stars (486 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11763 reviews)
- [Archbee](https://www.g2.com/products/archbee/reviews) — 4.6/5 stars (118 reviews)
- [ClickHelp](https://www.g2.com/products/clickhelp/reviews) — 4.8/5 stars (65 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6934 reviews)

### Alternatives to Procedureflow

- [Trainual](https://www.g2.com/products/trainual/reviews) — 4.7/5 stars (1032 reviews)
- [Process Street](https://www.g2.com/products/process-street/reviews) — 4.6/5 stars (463 reviews)
- [MaintainX](https://www.g2.com/products/maintainx/reviews) — 4.8/5 stars (1507 reviews)
- [Scribe](https://www.g2.com/products/scribe/reviews) — 4.8/5 stars (823 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2316 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (513 reviews)
- [Limble](https://www.g2.com/products/limble/reviews) — 4.8/5 stars (682 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12336 reviews)

---
## Top Discussions

### Document360

- Title: [What is Document360 used for?](https://www.g2.com/discussions/what-is-document360-used-for) — 1 comment
  > **Top comment:** "For creating Internal or external (customer-facing) documentation."
- Title: [What exciting feature are you going to include in next release.](https://www.g2.com/discussions/43090-what-exciting-feature-are-you-going-to-include-in-next-release) — 1 comment, 1 upvote
  > **Top comment:** "I have been using Document360 for the purpose of documenting various navigations tools etc that the end user to the company software can refer to at any..."
- Title: [Are there any No-code ways to do advanced personalisation.](https://www.g2.com/discussions/28153-are-there-any-no-code-ways-to-do-advanced-personalisation) — 1 comment
  > **Top comment:** "You don't need to use any custom CSS or JavaScript to build your online knowledge base using Document360. It's designed in a way, the editors can simply..."
- Title: [Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?](https://www.g2.com/discussions/28145-is-it-possible-to-add-custom-features-to-the-landing-page-either-as-a-new-drag-and-drop-or-with-html-and-javascript) — 1 comment, 1 upvote
  > **Top comment:** "You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched..."
- Title: [What all API Integration tools document360 offer now?](https://www.g2.com/discussions/26770-what-all-api-integration-tools-document360-offer-now) — 1 comment, 1 upvote
  > **Top comment:** " Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like..."

### Procedureflow

- Title: [What is ProcedureFlow used for?](https://www.g2.com/discussions/what-is-procedureflow-used-for) — 1 comment
  > **Top comment:** "With ProcedureFlow, complex processes, policies, and procedures are easily mapped into small hyperlinked flowcharts. You are guided through these complex..."
- Title: [What is the pricing model?](https://www.g2.com/discussions/what-is-the-pricing-model) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Please contact our team for pricing information: hello@procedureflow.com"
- Title: [Is ProcedureFlow standalone?](https://www.g2.com/discussions/is-procedureflow-standalone) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "ProcedureFlow is a standalone cloud product that can be used in any web browser. However we also integrate with other systems like Genesys, Talkdesk, NICE..."
- Title: [Do you track which users have made changes and keep a version history of each flow?](https://www.g2.com/discussions/do-you-track-which-users-have-made-changes-and-keep-a-version-history-of-each-flow) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, this is all recorded in ProcedureFlow. "
- Title: [How are changes made to the flows?](https://www.g2.com/discussions/how-are-changes-made-to-the-flows) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "How are changes made to the flows?
The beauty of ProcedureFlow is that it’s simple and intuitive to make changes and updates to flows. 
If a user has..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/document360-vs-procedureflow)