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At a Glance
Market Segments
Mid-Market (47.7% of reviews)
Small-Business (70.0% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free
Document360
Star Rating
(497)4.7 out of 5
Market Segments
Mid-Market (47.7% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansNotion
Star Rating
(8,827)4.6 out of 5
Market Segments
Small-Business (70.0% of reviews)
Entry-Level Pricing
Free
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say Document360 excels in Ease of Use with a score of 9.3, making it intuitive for users to navigate and create content, while Notion, with a score of 8.4, has a steeper learning curve that some users find challenging.
- Users report that Document360's Quality of Support is outstanding, scoring 9.5, with many mentioning prompt responses and helpful resources, whereas Notion's support, rated at 8.5, is seen as less responsive and sometimes lacking in detailed guidance.
- Reviewers mention that Document360 shines in Versioning and Version History with a score of 8.9, allowing users to easily track changes and revert to previous versions, while Notion's score of 8.1 indicates that users find its versioning capabilities less robust.
- Users on G2 highlight Document360's strong Knowledge Sharing features, scoring 9.1, which facilitate collaboration and information dissemination, compared to Notion's score of 8.8, where users feel sharing could be more streamlined.
- G2 users report that Document360's Permissions system, rated at 9.0, provides granular control over user access, which is crucial for teams, while Notion's score of 8.1 suggests that its permissions can be confusing and less flexible.
- Users say that Document360's Advanced Search functionality, scoring 8.6, allows for quick and efficient retrieval of information, whereas Notion's score of 8.0 indicates that users sometimes struggle to find specific content quickly.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
Notion
Free
Free
For individuals to organize personal projects and life
- Free for individual usage
- Basic forms
- Basic sites
Free Trial
Document360
Free Trial is available
Notion
Free Trial is available
Ratings
Meets Requirements
9.1
346
8.8
6,956
Ease of Use
9.3
349
8.3
7,087
Ease of Setup
9.1
234
8.2
3,143
Ease of Admin
9.1
210
8.4
1,694
Quality of Support
9.5
334
8.5
4,905
Has the product been a good partner in doing business?
9.4
208
8.9
1,565
Product Direction (% positive)
9.5
311
9.4
7,022
Features by Category
Tasks
Not enough data
8.7
3628
Not enough data
8.3
3560
Not enough data
8.6
3644
Not enough data
8.9
3753
Not enough data
7.7
3030
Not enough data
7.4
2822
Not enough data
8.4
3544
Not enough data
7.5
3170
Projects
Not enough data
8.8
3456
Not enough data
8.3
3080
Not enough data
7.4
2495
Not enough data
8.1
3295
Not enough data
8.5
3202
Not enough data
7.4
2552
Not enough data
7.8
2674
Not enough data
8.3
3364
Not enough data
7.2
2321
Not enough data
7.5
2583
Not enough data
7.7
2488
Resource Management
Not enough data
7.9
2747
Not enough data
7.8
2810
Not enough data
7.9
3078
Project Monitoring
Not enough data
7.7
2371
Not enough data
7.6
2428
Not enough data
8.2
3024
Generative AI
Not enough data
7.7
1309
Not enough data
7.9
1301
Agentic AI - Project Management
Not enough data
6.8
622
Not enough data
7.1
616
Not enough data
6.9
619
Not enough data
6.9
615
Not enough data
7.3
614
Not enough data
6.7
612
Not enough data
6.9
612
Core Conversational Capabilities - AI Chatbots
Not enough data
8.2
50
Not enough data
8.2
51
Not enough data
8.2
51
Data
Not enough data
8.0
213
Not enough data
8.0
209
Interaction
Not enough data
7.5
209
Not enough data
8.0
214
Not enough data
8.1
214
Not enough data
8.0
210
Not enough data
8.2
211
Task & Flow Management - AI Chatbots
Not enough data
7.8
48
Not enough data
7.8
49
Learning
Not enough data
7.9
207
Not enough data
7.3
202
Deployment & Embedding - AI Chatbots
Not enough data
7.2
43
Not enough data
7.1
41
Content Generation
Not enough data
7.9
206
Not enough data
7.9
206
Admin & Configuration - AI Chatbots
Not enough data
7.3
40
System
Not enough data
7.2
200
Not enough data
7.8
204
Not enough data
7.8
201
Not enough data
7.8
205
Agentic AI - AI Chatbots
Not enough data
7.6
141
Not enough data
7.7
139
Not enough data
7.6
139
Not enough data
7.7
141
Not enough data
7.9
141
Not enough data
7.4
137
Not enough data
7.5
142
Monitoring & Improvement - AI Chatbots
Not enough data
8.0
42
Reliability & Safety - AI Chatbots
Not enough data
8.2
42
Administration
9.3
79
Not enough data
9.0
75
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.5
92
Not enough data
9.2
87
Not enough data
9.0
86
Not enough data
Compliance
9.1
81
Not enough data
9.2
78
Not enough data
9.3
73
Not enough data
9.2
70
Not enough data
Customer Support
9.2
82
Not enough data
8.9
80
Not enough data
8.9
75
Not enough data
Data Security
9.1
65
Not enough data
9.2
71
Not enough data
9.4
83
Not enough data
9.3
74
Not enough data
Administration
8.9
76
Not enough data
9.3
93
Not enough data
9.2
93
Not enough data
Generative AI
8.2
29
Not enough data
Grammar
Not enough data
8.5
3437
Not enough data
8.3
3226
Not enough data
8.6
3393
Formatting
Not enough data
7.1
2172
Not enough data
8.0
2952
Not enough data
7.0
2175
Content
Not enough data
8.2
3029
Not enough data
8.4
3271
Not enough data
7.8
2429
Product Type
Not enough data
8.4
2667
Not enough data
7.4
2036
Generative AI
Not enough data
8.2
1031
Not enough data
8.5
1033
Knowledge Pages
8.5
173
8.3
3606
8.6
169
8.0
3013
8.9
180
8.0
3132
8.4
148
Feature Not Available
7.7
119
6.8
2552
8.8
146
8.3
3270
Knowledge Dissemination
8.7
174
Feature Not Available
9.1
178
8.0
3094
9.1
178
8.7
3485
8.8
174
7.8
3348
8.5
140
8.0
3083
7.9
115
7.4
2783
9.0
145
8.6
3339
8.2
124
7.6
2791
8.2
123
7.9
2868
Agentic AI - Knowledge Base
8.0
23
7.3
904
8.2
23
7.3
904
8.1
23
7.0
896
Compatibility
Not enough data
7.8
313
Not enough data
7.7
310
Not enough data
7.3
302
Agentic AI - Enterprise Search Software
Not enough data
7.1
166
Not enough data
7.0
165
Not enough data
7.2
165
Not enough data
7.1
161
Not enough data
6.8
160
Not enough data
6.9
161
Search Queries
Not enough data
7.7
313
Not enough data
7.7
305
Not enough data
7.3
304
Not enough data
7.7
305
Not enough data
8.1
312
AI powered search - Enterprise Search Software
Not enough data
7.4
94
Not enough data
7.1
94
Not enough data
7.1
94
Functionality
Not enough data
8.0
306
Not enough data
7.3
308
Not enough data
7.6
308
Compatibility - Enterprise Search Software
Not enough data
7.6
95
Not enough data
7.4
95
Not enough data
7.3
93
Functionality - Enterprise Search Software
Not enough data
7.6
92
Not enough data
7.3
91
Not enough data
7.3
91
Search Queries - Enterprise Search Software
Not enough data
7.5
88
Not enough data
7.5
90
Not enough data
7.7
90
Not enough data
7.5
89
Generative AI
8.4
47
Not enough data
Self-Service Experience
9.4
125
Not enough data
9.4
123
Not enough data
Feature Not Available
Not enough data
8.6
72
Not enough data
8.9
79
Not enough data
Self-Service Platform
9.2
81
Not enough data
8.4
74
Not enough data
8.4
68
Not enough data
8.6
72
Not enough data
Agentic AI - Customer Self-Service
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
Management and Discovery - IT Documentation
8.2
18
Not enough data
8.2
18
Not enough data
8.9
18
Not enough data
Operations - IT Documentation
8.6
18
Not enough data
8.0
18
Not enough data
8.1
18
Not enough data
Agentic AI - Note-Taking Software
Not enough data
7.7
454
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and Notion are categorized as Knowledge Base
Unique Categories
Document360 is categorized as IT Documentation, Help Authoring Tool (HAT), Customer Self-Service, and Contact Center Knowledge Base
Notion is categorized as AI Writing Assistant, Note-Taking Software, Project Management, Enterprise Search Software, and AI Chatbots
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Notion
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.5%
Information Technology and Services
15.7%
Financial Services
5.0%
Computer & Network Security
5.0%
Marketing and Advertising
4.2%
Other
48.6%
Computer Software
13.7%
Information Technology and Services
11.0%
Marketing and Advertising
7.1%
Higher Education
6.9%
Financial Services
4.5%
Other
56.9%
Discussions
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
Is there a way to make font and text boxes even smaller? I'm at the lowest font size already
2 Comments
NM
Not really. If you have already click the 3 dots in the top right hand corner and chosen small text, then at the moment that's all you can doRead more
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