Compare Document360 and Notion 
Featured Products
At a Glance
Market Segments
Mid-Market (47.8% of reviews)
Small-Business (66.9% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free
Document360
Star Rating
(498)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansNotion
Star Rating
(10,907)4.6 out of 5
Market Segments
Small-Business (66.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Document360 excels in its user-friendly interface and robust article editor, making it significantly faster to create, organize, and update documentation. Users appreciate features like version control and rollback functionality, which enhance their workflow efficiency.
- Users say that Notion is a versatile tool for cross-team collaboration, with its AI capabilities helping them find answers quickly. The constant updates and various features make it easy to use, which is a significant advantage for teams looking for a dynamic knowledge base.
- Reviewers mention that Document360's powerful search functionality and intuitive UI are game changers, allowing users to structure their knowledge base effectively. The inclusion of AI writing assistance is also highlighted as a feature that helps teams produce content more efficiently.
- According to verified reviews, Notion's support for markdown format is a major plus, enabling users to create and import documents easily. This flexibility, combined with its export capabilities, makes it a strong choice for those who prioritize document formatting and sharing.
- G2 reviewers report that while Document360 has a higher score in quality of support, Notion still provides adequate assistance, though some users feel it could improve. Document360's support is noted for being particularly responsive and helpful, which can be crucial for teams needing quick resolutions.
- Users say that Document360's focus on knowledge sharing and permissions management is impressive, allowing for better control over who can access and edit content. In contrast, Notion's permissions system is seen as less robust, which may be a consideration for teams with strict access requirements.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
Notion
Free
Free
For individuals to organize personal projects and life
- Free for individual usage
- Basic forms
- Basic sites
Free Trial
Document360
Free Trial is available
Notion
Free Trial is available
Ratings
Meets Requirements
9.1
347
8.8
7,721
Ease of Use
9.3
350
8.3
7,871
Ease of Setup
9.1
235
8.2
3,837
Ease of Admin
9.1
211
8.4
2,003
Quality of Support
9.5
335
8.5
5,436
Has the product been a good partner in doing business?
9.4
209
8.9
1,861
Product Direction (% positive)
9.5
312
9.4
7,755
Features by Category
Tasks
Not enough data
8.7
3749
Not enough data
8.3
3665
Not enough data
8.6
3762
Not enough data
8.9
3885
Not enough data
7.7
3076
Not enough data
7.4
2861
Not enough data
8.4
3618
Not enough data
7.5
3212
Projects
Not enough data
8.8
3558
Not enough data
8.3
3135
Not enough data
7.4
2532
Not enough data
8.1
3372
Not enough data
8.5
3284
Not enough data
7.4
2581
Not enough data
7.8
2710
Not enough data
8.3
3444
Not enough data
7.2
2341
Not enough data
7.5
2615
Not enough data
7.7
2514
Resource Management
Not enough data
7.9
2767
Not enough data
7.8
2833
Not enough data
7.9
3108
Project Monitoring
Not enough data
7.7
2398
Not enough data
7.6
2448
Not enough data
8.2
3087
Generative AI
Not enough data
7.8
1361
Not enough data
8.0
1352
Agentic AI - Project Management
Not enough data
6.9
643
Not enough data
7.2
641
Not enough data
7.0
643
Not enough data
7.0
632
Not enough data
7.3
633
Not enough data
6.8
630
Not enough data
6.9
631
Core Conversational Capabilities - AI Chatbots
Not enough data
8.1
53
Not enough data
8.1
54
Not enough data
8.3
55
Data
Not enough data
8.0
219
Not enough data
8.0
212
Interaction
Not enough data
7.5
212
Not enough data
8.0
216
Not enough data
8.1
218
Not enough data
8.0
210
Not enough data
8.2
216
Task & Flow Management - AI Chatbots
Not enough data
7.8
49
Not enough data
7.7
50
Learning
Not enough data
7.9
209
Not enough data
7.3
204
Deployment & Embedding - AI Chatbots
Not enough data
7.1
45
Not enough data
7.0
42
Content Generation
Not enough data
7.9
209
Not enough data
7.9
208
Admin & Configuration - AI Chatbots
Not enough data
7.2
41
System
Not enough data
7.1
201
Not enough data
7.8
206
Not enough data
7.8
205
Not enough data
7.9
214
Agentic AI - AI Chatbots
Not enough data
7.6
142
Not enough data
7.7
140
Not enough data
7.6
140
Not enough data
7.7
142
Not enough data
7.9
142
Not enough data
7.4
139
Not enough data
7.5
144
Monitoring & Improvement - AI Chatbots
Not enough data
7.9
43
Reliability & Safety - AI Chatbots
Not enough data
8.1
44
Administration
9.3
80
Not enough data
9.1
76
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.5
93
Not enough data
9.2
88
Not enough data
9.0
87
Not enough data
Compliance
9.1
82
Not enough data
9.2
79
Not enough data
9.3
74
Not enough data
9.2
71
Not enough data
Customer Support
9.2
83
Not enough data
8.9
81
Not enough data
8.9
76
Not enough data
Data Security
9.0
66
Not enough data
9.2
72
Not enough data
9.4
84
Not enough data
9.3
75
Not enough data
Administration
8.9
77
Not enough data
9.3
94
Not enough data
9.3
94
Not enough data
Generative AI
8.2
30
Not enough data
Grammar
Not enough data
8.5
3456
Not enough data
8.3
3240
Not enough data
8.6
3408
Formatting
Not enough data
7.1
2181
Not enough data
8.0
2961
Not enough data
7.0
2183
Content
Not enough data
8.3
3047
Not enough data
8.4
3303
Not enough data
7.8
2443
Product Type
Not enough data
8.4
2681
Not enough data
7.4
2047
Generative AI
Not enough data
8.2
1071
Not enough data
8.5
1070
Knowledge Pages
8.5
174
8.3
3704
8.6
170
8.0
3043
8.9
181
8.0
3175
8.4
149
Feature Not Available
7.8
120
6.8
2581
8.8
147
8.3
3397
Knowledge Dissemination
8.7
175
Feature Not Available
9.1
179
8.0
3147
9.2
179
8.7
3737
8.8
175
7.8
3394
8.5
141
8.0
3176
7.9
116
7.4
2810
9.0
146
8.6
3665
8.2
125
7.7
2943
8.2
124
7.9
2900
Agentic AI - Knowledge Base
8.1
24
7.3
934
8.3
24
7.4
969
8.2
24
7.0
926
Compatibility
Not enough data
7.8
320
Not enough data
7.8
318
Not enough data
7.3
307
Agentic AI - Enterprise Search Software
Not enough data
7.1
172
Not enough data
7.1
174
Not enough data
7.2
170
Not enough data
7.1
167
Not enough data
6.9
165
Not enough data
7.0
167
Search Queries
Not enough data
7.7
319
Not enough data
7.7
310
Not enough data
7.3
308
Not enough data
7.7
310
Not enough data
8.1
320
AI powered search - Enterprise Search Software
Not enough data
7.4
99
Not enough data
7.2
98
Not enough data
7.1
98
Functionality
Not enough data
8.0
314
Not enough data
7.3
315
Not enough data
7.6
319
Compatibility - Enterprise Search Software
Not enough data
7.6
103
Not enough data
7.5
101
Not enough data
7.4
97
Functionality - Enterprise Search Software
Not enough data
7.7
99
Not enough data
7.4
97
Not enough data
7.3
97
Search Queries - Enterprise Search Software
Not enough data
7.6
92
Not enough data
7.5
94
Not enough data
7.7
96
Not enough data
7.6
94
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.4
47
Not enough data
Self-Service Experience
9.4
125
Not enough data
9.4
123
Not enough data
Feature Not Available
Not enough data
8.6
72
Not enough data
8.9
79
Not enough data
Self-Service Platform
9.2
81
Not enough data
8.4
74
Not enough data
8.4
68
Not enough data
8.6
72
Not enough data
Agentic AI - Customer Self-Service
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management and Discovery - IT Documentation
8.3
19
Not enough data
8.3
19
Not enough data
8.9
19
Not enough data
Operations - IT Documentation
8.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
Agentic AI - Note-Taking Software
Not enough data
7.8
483
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and Notion are categorized as Knowledge Base
Unique Categories
Document360 is categorized as IT Documentation, Help Authoring Tool (HAT), Customer Self-Service, and Contact Center Knowledge Base
Notion is categorized as AI Chatbots, AI Writing Assistant, Note-Taking Software, Enterprise Search Software, Project Management, AI Agent Builders, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Notion
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
15.6%
Computer & Network Security
5.0%
Financial Services
5.0%
Marketing and Advertising
4.2%
Other
48.5%
Computer Software
13.7%
Information Technology and Services
11.5%
Marketing and Advertising
7.2%
Higher Education
6.5%
Financial Services
4.7%
Other
56.5%
Discussions
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
Is there a way to make font and text boxes even smaller? I'm at the lowest font size already
2 Comments
NM
Not really. If you have already click the 3 dots in the top right hand corner and chosen small text, then at the moment that's all you can doRead more
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