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At a Glance
Market Segments
Mid-Market (47.8% of reviews)
Mid-Market (58.0% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial 50 Seats Per Month
Document360
Star Rating
(497)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing planslivepro Knowledge Management
Star Rating
(89)4.9 out of 5
Market Segments
Mid-Market (58.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 50 Seats Per Month
Learn more about livepro Knowledge ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that livepro Knowledge Management excels in its Quality of Support with a score of 9.8, while Document360, although strong, has a slightly lower score of 9.6. Reviewers mention that livepro's support team is highly responsive and knowledgeable, making it easier to resolve issues quickly.
- Reviewers mention that livepro's Knowledge Base feature is rated 9.6, which is slightly lower than Document360's 9.7. Users on G2 appreciate Document360's intuitive interface and comprehensive documentation, which they find helpful for both users and administrators.
- G2 users highlight that livepro's Publishing Workflows score of 9.7 is superior to Document360's 9.2. Users say that livepro offers more flexibility in managing content approval processes, which streamlines the publishing of knowledge articles.
- Users report that livepro's Searchable Articles feature scores 9.3, matching Document360's score of 9.4. However, reviewers mention that Document360's search functionality is more robust, allowing for better filtering and faster access to relevant content.
- Reviewers mention that livepro's Integrations score of 9.4 is comparable to Document360's 9.3, but users on G2 appreciate livepro's seamless integration with various third-party applications, which enhances their overall workflow.
- Users say that livepro's Versioning and Version History feature, rated at 9.1, is a standout, while Document360's score is not specified. Reviewers mention that livepro's version control allows for easy tracking of changes, which is crucial for maintaining accurate knowledge articles.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
livepro Knowledge Management
livepro Knowledgebase
Free Trial
50 Seats Per Month
Access the features of a knowledge management solution without any licenses.
- Decision Trees make it easy for your customers and staff to get the right answers without needing human help.
- Work Instructions - simplify even the most complex processes to eliminate costly mistakes
- Hubs -Gather all your like information in one place to make it even easier to find - saves time and money
Free Trial
Document360
Free Trial is available
livepro Knowledge Management
Free Trial is available
Ratings
Meets Requirements
9.1
347
9.6
62
Ease of Use
9.3
350
9.7
63
Ease of Setup
9.1
235
9.2
50
Ease of Admin
9.1
211
9.1
48
Quality of Support
9.5
335
9.8
60
Has the product been a good partner in doing business?
9.4
209
10.0
46
Product Direction (% positive)
9.5
312
9.8
58
Features by Category
Administration
9.3
80
9.4
18
9.1
76
8.9
16
Feature Not Available
9.3
16
Knowledge Management
9.5
93
9.7
17
9.2
88
9.7
12
9.0
87
9.2
12
Compliance
9.1
82
9.8
16
9.2
79
9.8
15
9.3
74
9.8
14
9.2
71
9.4
15
Customer Support
9.2
83
9.6
12
8.9
81
8.5
11
8.9
76
9.5
13
Data Security
9.0
66
9.7
11
9.2
72
9.5
11
9.4
84
9.8
16
9.3
75
9.4
11
Administration
8.9
77
9.5
10
9.3
94
9.6
13
9.3
94
9.9
14
Generative AI
8.2
30
9.3
5
Guide Options
Not enough data
9.2
17
Not enough data
8.7
14
Not enough data
9.1
18
Not enough data
8.0
15
Not enough data
9.0
14
Guide Tools
Not enough data
9.3
14
Not enough data
9.3
15
Not enough data
9.1
16
Not enough data
8.9
17
Access Options
Not enough data
8.0
10
Not enough data
8.2
12
Not enough data
9.5
18
Knowledge Pages
8.5
174
Not enough data
8.6
170
Not enough data
8.9
181
Not enough data
8.4
149
Not enough data
7.8
120
Not enough data
8.8
147
Not enough data
Knowledge Dissemination
8.7
175
Not enough data
9.1
179
Not enough data
9.2
179
Not enough data
8.8
175
Not enough data
8.5
141
Not enough data
7.9
116
Not enough data
9.0
146
Not enough data
8.2
125
Not enough data
8.2
124
Not enough data
Agentic AI - Knowledge Base
8.1
24
Not enough data
8.3
24
Not enough data
8.2
24
Not enough data
Generative AI
8.4
47
Not enough data
Self-Service Experience
9.4
125
9.8
10
9.4
123
9.3
9
Feature Not Available
8.8
7
8.6
72
Not enough data
8.9
79
Not enough data
Self-Service Platform
9.2
81
Not enough data
8.4
74
Not enough data
8.4
68
Not enough data
8.6
72
Not enough data
Agentic AI - Customer Self-Service
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
Management and Discovery - IT Documentation
8.3
19
Not enough data
8.3
19
Not enough data
8.9
19
Not enough data
Operations - IT Documentation
8.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and livepro Knowledge Management are categorized as Customer Self-Service and Contact Center Knowledge Base
Unique Categories
livepro Knowledge Management is categorized as Work Instructions and Genesys AppFoundry Marketplace
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
livepro Knowledge Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
15.6%
Financial Services
5.0%
Computer & Network Security
5.0%
Marketing and Advertising
4.2%
Other
48.5%
Government Administration
17.3%
Financial Services
17.3%
Insurance
16.0%
Consumer Services
7.4%
Telecommunications
4.9%
Other
37.0%
Alternatives
Discussions
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
livepro Knowledge Management has no discussions with answers
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