Compare Document360 and livepro Knowledge Management 
Featured Products
At a Glance
Market Segments
Mid-Market (47.8% of reviews)
Mid-Market (57.7% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial 50 Seats Per Month
Document360
Star Rating
(498)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing planslivepro Knowledge Management
Star Rating
(166)4.8 out of 5
Market Segments
Mid-Market (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 50 Seats Per Month
Learn more about livepro Knowledge ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that livepro Knowledge Management excels in ease of use, with users highlighting its user-friendly interface and intuitive design. One reviewer noted, "It's really user-friendly, and the UI and UX are really good," making it easy for teams to keep their knowledge base up to date.
- Users say Document360 offers a feature-rich platform that includes advanced AI capabilities and versioning features. Reviewers appreciate the "intuitive authoring and navigation," which enhances their efficiency in managing documentation.
- According to verified reviews, livepro Knowledge Management stands out for its quality of support, receiving high praise for its responsiveness and helpfulness. Users have mentioned that the system is well-audited and tracked, which adds to their confidence in using the tool.
- Reviewers mention that Document360's powerful search functionality is a game changer, allowing users to easily structure their knowledge base. One user highlighted the "powerful search" as a significant improvement, making it easier to find relevant information quickly.
- G2 reviewers report that livepro Knowledge Management is particularly effective for mid-market businesses, with a majority of its reviews coming from this segment. Users appreciate its tailored features that meet their specific needs, enhancing their overall experience.
- Users say that while Document360 has a clean interface, it sometimes lacks the customization options that livepro offers. Reviewers have expressed a desire for more flexibility in adapting the platform to their unique workflows, which can be a limitation for some teams.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
livepro Knowledge Management
livepro Knowledgebase
Free Trial
50 Seats Per Month
Access the features of a knowledge management solution without any licenses.
- Decision Trees make it easy for your customers and staff to get the right answers without needing human help.
- Work Instructions - simplify even the most complex processes to eliminate costly mistakes
- Hubs -Gather all your like information in one place to make it even easier to find - saves time and money
Free Trial
Document360
Free Trial is available
livepro Knowledge Management
Free Trial is available
Ratings
Meets Requirements
9.1
347
9.5
98
Ease of Use
9.3
350
9.6
100
Ease of Setup
9.1
235
9.2
84
Ease of Admin
9.1
211
9.1
66
Quality of Support
9.5
335
9.7
95
Has the product been a good partner in doing business?
9.4
209
9.9
64
Product Direction (% positive)
9.5
312
9.9
92
Features by Category
Administration
9.3
80
9.2
28
9.1
76
9.2
22
Feature Not Available
9.4
20
Knowledge Management
9.5
93
9.8
32
9.2
88
9.6
22
9.0
87
9.5
19
Compliance
9.1
82
9.8
22
9.2
79
9.9
23
9.3
74
9.8
18
9.2
71
9.5
18
Customer Support
9.2
83
9.4
18
8.9
81
8.6
14
8.9
76
9.6
18
Data Security
9.0
66
9.8
14
9.2
72
9.6
13
9.4
84
9.8
25
9.3
75
9.5
13
Administration
8.9
77
9.6
13
9.3
94
9.7
25
9.3
94
9.9
23
Generative AI
8.2
30
9.2
11
Guide Options
Not enough data
9.5
24
Not enough data
9.2
23
Not enough data
9.4
31
Not enough data
8.5
21
Not enough data
9.5
25
Guide Tools
Not enough data
9.4
16
Not enough data
9.6
27
Not enough data
9.3
23
Not enough data
9.3
27
Access Options
Not enough data
8.3
12
Not enough data
8.6
16
Not enough data
9.7
30
Knowledge Pages
8.5
174
Not enough data
8.6
170
Not enough data
8.9
181
Not enough data
8.4
149
Not enough data
7.8
120
Not enough data
8.8
147
Not enough data
Knowledge Dissemination
8.7
175
Not enough data
9.1
179
Not enough data
9.2
179
Not enough data
8.8
175
Not enough data
8.5
141
Not enough data
7.9
116
Not enough data
9.0
146
Not enough data
8.2
125
Not enough data
8.2
124
Not enough data
Agentic AI - Knowledge Base
8.1
24
Not enough data
8.3
24
Not enough data
8.2
24
Not enough data
Compatibility
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI powered search - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compatibility - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.4
47
Not enough data
Self-Service Experience
9.4
125
9.9
20
9.4
123
9.5
13
Feature Not Available
9.1
9
8.6
72
Not enough data
8.9
79
9.7
5
Self-Service Platform
9.2
81
10.0
5
8.4
74
9.4
6
8.4
68
7.8
6
8.6
72
8.3
6
Agentic AI - Customer Self-Service
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
Management and Discovery - IT Documentation
8.3
19
Not enough data
8.3
19
Not enough data
8.9
19
Not enough data
Operations - IT Documentation
8.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and livepro Knowledge Management are categorized as Knowledge Base, Customer Self-Service, and Contact Center Knowledge Base
Unique Categories
Document360 is categorized as IT Documentation and Help Authoring Tool (HAT)
livepro Knowledge Management is categorized as Work Instructions, Enterprise Search Software, and Genesys AppFoundry Marketplace
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
livepro Knowledge Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
15.6%
Computer & Network Security
5.0%
Financial Services
5.0%
Marketing and Advertising
4.2%
Other
48.5%
Government Administration
16.9%
Insurance
14.4%
Financial Services
11.9%
Telecommunications
11.0%
Consumer Services
5.9%
Other
39.8%
Alternatives
Discussions
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
livepro Knowledge Management has no discussions with answers
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