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Compare Document360 and Lark 
Featured Products
At a Glance
Market Segments
Mid-Market (47.8% of reviews)
Small-Business (50.0% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
$0.00 50 Users
Document360
Star Rating
(498)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansLark
Star Rating
(166)4.5 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 50 Users
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Document360 excels in user satisfaction, boasting a higher overall score compared to Lark. Users appreciate its intuitive UI and powerful search capabilities, which significantly enhance the experience of structuring knowledge bases.
- According to verified reviews, Document360's implementation process is praised for its ease, with users highlighting features like version control and a robust article editor that streamline documentation updates. In contrast, Lark's setup is noted to be less straightforward, which may pose challenges for new users.
- Users say that Document360's customer support is a standout feature, with many describing the team as problem solvers who provide valuable resources like weekly information letters. Lark, while offering versatile tools for collaboration, does not receive the same level of support praise.
- Reviewers mention that Document360's ease of use is a significant advantage, with a user-friendly interface that allows for quick content creation and organization. Lark, while user-friendly, is seen as slightly less efficient in this regard, particularly when it comes to document management.
- According to recent feedback, Lark shines in its integration of various tools, such as chat, meetings, and document sharing, which helps teams minimize context switching. However, Document360's focus on knowledge management and documentation makes it a better fit for users specifically looking for a dedicated knowledge base solution.
- G2 reviewers highlight that Document360's advanced features, like custom roles and AI writing assistance, provide a competitive edge in creating and managing documentation. Lark's strengths lie in its collaborative features, but it may not meet the same depth of needs for knowledge management as Document360 does.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
Lark
Starter
$0.00
50 Users
The essentials to get your core team up and running
- Unlimited chats and message history
- Custom and secured business email
- 100 GB storage
Free Trial
Document360
Free Trial is available
Lark
Free Trial is available
Ratings
Meets Requirements
9.1
347
9.3
129
Ease of Use
9.3
350
9.0
131
Ease of Setup
9.1
235
7.8
35
Ease of Admin
9.1
211
8.8
26
Quality of Support
9.5
335
8.9
123
Has the product been a good partner in doing business?
9.4
209
9.3
26
Product Direction (% positive)
9.5
312
9.6
123
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
Not enough data
9.2
85
Not enough data
9.0
84
Not enough data
9.1
80
Business Instant Messaging
Not enough data
9.0
81
Not enough data
9.1
82
Business Instant Messaging
Not enough data
9.4
81
Not enough data
8.9
77
Not enough data
8.4
71
Generative AI - Business Instant Messaging
Not enough data
Not enough data
AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.3
80
Not enough data
9.1
76
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.5
93
Not enough data
9.2
88
Not enough data
9.0
87
Not enough data
Compliance
9.1
82
Not enough data
9.2
79
Not enough data
9.3
74
Not enough data
9.2
71
Not enough data
Customer Support
9.2
83
Not enough data
8.9
81
Not enough data
8.9
76
Not enough data
Data Security
9.0
66
Not enough data
9.2
72
Not enough data
9.4
84
Not enough data
9.3
75
Not enough data
Administration
8.9
77
Not enough data
9.3
94
Not enough data
9.3
94
Not enough data
Generative AI
8.2
30
Not enough data
Knowledge Pages
8.5
174
9.4
38
8.6
170
9.4
37
8.9
181
9.4
37
8.4
149
9.3
37
7.8
120
8.9
34
8.8
147
9.3
36
Knowledge Dissemination
8.7
175
8.7
38
9.1
179
9.2
37
9.2
179
9.3
38
8.8
175
9.3
38
8.5
141
9.5
36
7.9
116
8.6
35
9.0
146
9.6
36
8.2
125
9.0
35
8.2
124
9.1
35
Agentic AI - Knowledge Base
8.1
24
Not enough data
8.3
24
Not enough data
8.2
24
Not enough data
Communication
Not enough data
9.2
26
Not enough data
9.3
25
Not enough data
9.2
25
Not enough data
8.7
25
Goal Creation
Not enough data
9.1
24
Not enough data
9.2
24
Not enough data
9.2
24
Not enough data
9.4
24
Agentic AI - Objectives and Key Results (OKR)
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
Not enough data
9.3
63
Not enough data
9.4
63
Not enough data
8.9
59
Not enough data
9.6
63
Not enough data
9.3
63
Meeting Coordination
Not enough data
9.5
65
Not enough data
9.4
61
Not enough data
9.1
62
Not enough data
9.3
62
Software Type
Not enough data
9.4
62
Not enough data
8.8
59
Not enough data
9.4
64
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
9.5
54
Not enough data
9.3
54
Not enough data
9.1
52
Collaboration
Not enough data
9.7
53
Not enough data
9.7
55
File Types
Not enough data
9.5
52
Not enough data
9.3
52
Not enough data
9.3
46
Edit & Revise
Not enough data
9.1
49
Not enough data
9.2
48
Not enough data
9.5
53
Integrate & Embed
Not enough data
9.7
53
Not enough data
9.2
50
Not enough data
9.4
52
Operating System
Not enough data
9.1
49
Not enough data
9.3
49
Not enough data
8.6
44
Generative AI
Not enough data
8.8
43
Not enough data
8.8
41
Not enough data
8.5
40
Not enough data
8.3
40
Not enough data
8.8
40
Agentic AI - Document Creation
Not enough data
Not enough data
Generative AI
8.4
47
Not enough data
Self-Service Experience
9.4
125
Not enough data
9.4
123
Not enough data
Feature Not Available
Not enough data
8.6
72
Not enough data
8.9
79
Not enough data
Self-Service Platform
9.2
81
Not enough data
8.4
74
Not enough data
8.4
68
Not enough data
8.6
72
Not enough data
Agentic AI - Customer Self-Service
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
In-store tasks - Retail Task Management Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task management - Retail Task Management Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and reporting - Retail Task Management Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management and Discovery - IT Documentation
8.3
19
Not enough data
8.3
19
Not enough data
8.9
19
Not enough data
Operations - IT Documentation
8.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
Agentic AI - Onboarding
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
Not enough data
9.0
29
Not enough data
9.0
27
Not enough data
8.7
27
Not enough data
8.7
26
Not enough data
8.8
26
Not enough data
8.7
26
Platform Additional Functionality
Not enough data
9.1
22
Not enough data
8.8
22
Not enough data
8.6
22
Not enough data
9.0
22
Not enough data
8.7
21
Platform Data
Not enough data
8.7
19
Not enough data
9.1
18
Not enough data
9.4
20
Platform
Not enough data
9.0
27
Not enough data
8.5
26
Not enough data
9.3
26
Not enough data
9.0
27
Not enough data
9.3
26
Not enough data
9.1
27
Not enough data
8.9
26
Not enough data
8.8
27
Recruiting and Onboarding
Not enough data
9.0
20
Not enough data
9.2
21
Agentic AI - Note-Taking Software
Not enough data
Not enough data
Agentic AI - Employee Intranet
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Pre-Meeting Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Post-Meeting Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Meeting Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and Lark are categorized as Knowledge Base
Unique Categories
Document360 is categorized as IT Documentation, Help Authoring Tool (HAT), Customer Self-Service, and Contact Center Knowledge Base
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Lark
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
15.6%
Financial Services
5.0%
Computer & Network Security
5.0%
Marketing and Advertising
4.2%
Other
48.5%
Information Technology and Services
13.9%
Computer Software
11.3%
Higher Education
7.3%
Marketing and Advertising
6.6%
Internet
4.6%
Other
56.3%
Alternatives
Discussions
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
How does Lark app work?
1 Comment
RQ
It's one-stop shop for all your work needs. It's like Google Suite on steroids!Read more
Lark has no more discussions with answers
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