Compare Document360 and IT Glue
Featured Products
At a Glance
Market Segments
Mid-Market (47.8% of reviews)
Small-Business (70.1% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
$29.00 1 User Per Month
Document360
Star Rating
(512)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plans
IT Glue
Star Rating
(676)4.6 out of 5
Market Segments
Small-Business (70.1% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 User Per Month
Browse all 3 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that IT Glue excels in documentation and asset tracking, with users appreciating its ability to link documents, passwords, and assets together seamlessly. This integration is highlighted as a significant time-saver, making it a preferred choice for small businesses.
- Users say Document360 stands out for its intuitive user interface and powerful search capabilities. Reviewers mention that the platform's versioning and category management features make structuring knowledge bases easier, which is particularly beneficial for mid-market companies.
- According to verified reviews, IT Glue's implementation process is praised for being quick and straightforward, allowing teams to start using the product effectively right away. Users have noted that the shortcut feature for accessing documentation enhances daily operations.
- Reviewers mention that Document360's article editor is robust and user-friendly, significantly speeding up the process of creating and updating documentation. This feature is especially appreciated by teams looking to streamline their knowledge management practices.
- G2 reviewers highlight the quality of support provided by Document360, with many users describing the customer support team as problem solvers who offer helpful resources and timely assistance. This level of support is a key differentiator for users who prioritize ongoing help.
- Users report that while IT Glue has a higher overall satisfaction score, Document360's ease of use and setup are frequently commended, making it a strong contender for those who value a smooth onboarding experience and user-friendly design.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
IT Glue
Basic
$29.00
1 User Per Month
5 user minimum
- Unlimited Organizations
- Unlimited Documentation
- Unlimited Client Accounts
Free Trial
Document360
Free Trial is available
IT Glue
No trial information availableRatings
Meets Requirements
9.1
353
9.2
557
Ease of Use
9.3
356
9.1
618
Ease of Setup
9.1
241
8.7
449
Ease of Admin
9.1
213
9.0
366
Quality of Support
9.5
340
8.7
446
Has the product been a good partner in doing business?
9.4
210
9.0
352
Product Direction (% positive)
9.4
318
8.9
560
Features by Category
Administration
9.3
80
Not enough data
9.1
77
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.5
94
Not enough data
9.2
88
Not enough data
9.0
87
Not enough data
Compliance
9.1
83
Not enough data
9.2
79
Not enough data
9.3
74
Not enough data
9.2
71
Not enough data
Customer Support
9.2
83
Not enough data
8.9
81
Not enough data
8.9
76
Not enough data
Data Security
9.0
66
Not enough data
9.2
72
Not enough data
9.4
84
Not enough data
9.3
75
Not enough data
Administration
8.9
77
Not enough data
9.3
95
Not enough data
9.3
95
Not enough data
Generative AI
8.3
31
Not enough data
Task Tracking
Not enough data
8.3
337
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Checklist Options
Not enough data
8.0
332
Not enough data
Feature Not Available
Not enough data
8.0
307
Software Availability
Not enough data
8.7
358
Not enough data
8.8
355
Not enough data
6.9
324
Not enough data
8.4
314
Knowledge Pages
8.5
175
7.9
358
8.6
170
Feature Not Available
8.9
183
8.9
370
8.4
149
Feature Not Available
7.8
120
Feature Not Available
8.8
147
8.4
366
Knowledge Dissemination
8.7
176
7.9
327
9.1
179
8.7
375
9.2
179
9.2
388
8.8
176
8.1
355
8.5
144
8.4
376
7.9
116
7.8
346
9.0
148
9.0
385
8.2
126
8.4
368
8.2
124
8.4
352
Agentic AI - Knowledge Base
8.1
24
6.4
15
8.3
24
6.0
15
8.2
24
6.2
15
Asset Inventory
Not enough data
9.2
21
Not enough data
8.7
19
Not enough data
8.3
19
Not enough data
7.8
19
Not enough data
7.5
20
Generative AI
Not enough data
4.8
18
Not enough data
5.0
18
Agentic AI - IT Asset Management
Not enough data
5.8
6
Not enough data
6.9
6
Not enough data
6.1
6
Not enough data
5.8
6
Not enough data
5.0
6
Not enough data
4.2
6
Not enough data
5.0
6
Management
Not enough data
8.4
19
Not enough data
8.1
18
Not enough data
7.2
18
Not enough data
8.9
19
Generative AI
8.4
48
Not enough data
Self-Service Experience
9.4
127
Not enough data
9.4
125
Not enough data
Feature Not Available
Not enough data
8.7
73
Not enough data
8.8
80
Not enough data
Self-Service Platform
9.2
82
Not enough data
8.4
74
Not enough data
8.4
68
Not enough data
8.6
72
Not enough data
Agentic AI - Customer Self-Service
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.6
11
Not enough data
Management and Discovery - IT Documentation
8.5
21
7.7
41
8.4
20
8.5
33
9.0
21
8.6
36
Operations - IT Documentation
8.8
20
8.2
40
8.2
20
7.8
33
8.2
19
7.5
34
Usability & Access
Not enough data
8.9
404
Not enough data
7.8
392
Not enough data
6.7
386
Not enough data
8.8
399
Not enough data
9.0
415
Security Measures
Not enough data
9.1
417
Not enough data
9.3
431
Not enough data
Feature Not Available
Storage
Not enough data
6.8
333
Not enough data
8.2
401
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and IT Glue are categorized as Knowledge Base and IT Documentation
Unique Categories
Document360 is categorized as Help Authoring Tool (HAT), Customer Self-Service, and Contact Center Knowledge Base
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
IT Glue
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.4%
Information Technology and Services
15.7%
Financial Services
5.2%
Computer & Network Security
4.9%
Marketing and Advertising
4.1%
Other
48.7%
Information Technology and Services
57.1%
Computer & Network Security
21.1%
Computer Networking
2.7%
Consulting
2.0%
Manufacturing
1.5%
Other
15.6%
Alternatives
Discussions
What is Document360 used for?
1 Comment
AB
For creating Internal or external (customer-facing) documentation.Read more
What exciting feature are you going to include in next release.
1 Comment
CD
I have been using Document360 for the purpose of documenting various navigations tools etc that the end user to the company software can refer to at any...Read more
Are there any No-code ways to do advanced personalisation.
1 Comment
SK
You don't need to use any custom CSS or JavaScript to build your online knowledge base using Document360. It's designed in a way, the editors can simply...Read more
What is IT Glue used for?
2 Comments
BP
It's a Knowledge Base solution. It's an easy-to-use relational database, with several in well integrated solutions. Focus is primarily on Microsoft and...Read more
What is Glue in information technology?
1 Comment
JO
IT Glue brings together all of your documentation under one roof, and links it all together. This means it's easier to create documentation, and easier to...Read more
What is it glue used for?
1 Comment
JO
IT Glue is typically used for the documentation of IT environments, so endpoints, servers, software, passwords, vendors, users and policies/procedures. The...Read more
