Introducing G2.ai, the future of software buying.Try now
Compare Document360 and IT Glue 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
BlueDocs
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Helpjuice
Visit Website
At a Glance
Market Segments
Mid-Market (47.8% of reviews)
Small-Business (70.1% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
$29.00 1 User Per Month
Document360
Star Rating
(497)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansIT Glue
Star Rating
(649)4.7 out of 5
Market Segments
Small-Business (70.1% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that while both IT Glue and Document360 have strong overall ratings, Document360 excels in quality of support, scoring 9.5 compared to IT Glue's 8.8. Reviewers mention that Document360's support team is responsive and helpful, making it easier for users to resolve issues quickly.
- Reviewers mention that Document360 offers a more user-friendly experience with an ease of use score of 9.3, while IT Glue scores 9.1. Users say that Document360's intuitive interface and streamlined navigation make it easier for teams to adopt and utilize the software effectively.
- Users on G2 highlight Document360's superior content editor, scoring 8.8 compared to IT Glue's 8.4. Reviewers say that Document360's editor provides more robust formatting options and a better overall writing experience, which is crucial for creating high-quality documentation.
- Reviewers mention that Document360 shines in search and indexing capabilities, scoring 8.2 versus IT Glue's 7.1. Users report that Document360's advanced search features allow for quicker access to information, which is essential for teams needing to find documentation rapidly.
- Users say that Document360's versioning and version history features are more effective, scoring 9.0 compared to IT Glue's 8.9. Reviewers mention that Document360 allows for easier tracking of changes and better management of document revisions, which is vital for maintaining accurate records.
- G2 users report that Document360's organization features are slightly less favorable, scoring 8.9 compared to IT Glue's 9.0. However, users still appreciate Document360's ability to categorize and manage content effectively, making it easier to maintain a structured knowledge base.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
IT Glue
Basic
$29.00
1 User Per Month
5 user minimum
- Unlimited Organizations
- Unlimited Documentation
- Unlimited Client Accounts
Free Trial
Document360
Free Trial is available
IT Glue
No trial information availableRatings
Meets Requirements
9.1
347
9.2
548
Ease of Use
9.3
350
9.1
598
Ease of Setup
9.1
235
8.7
430
Ease of Admin
9.1
211
9.0
364
Quality of Support
9.5
335
8.7
439
Has the product been a good partner in doing business?
9.4
209
9.0
350
Product Direction (% positive)
9.5
312
8.9
553
Features by Category
Administration
9.3
80
Not enough data
9.1
76
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.5
93
Not enough data
9.2
88
Not enough data
9.0
87
Not enough data
Compliance
9.1
82
Not enough data
9.2
79
Not enough data
9.3
74
Not enough data
9.2
71
Not enough data
Customer Support
9.2
83
Not enough data
8.9
81
Not enough data
8.9
76
Not enough data
Data Security
9.0
66
Not enough data
9.2
72
Not enough data
9.4
84
Not enough data
9.3
75
Not enough data
Administration
8.9
77
Not enough data
9.3
94
Not enough data
9.3
94
Not enough data
Generative AI
8.2
30
Not enough data
Task Tracking
Not enough data
8.3
337
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Checklist Options
Not enough data
8.0
331
Not enough data
Feature Not Available
Not enough data
8.0
306
Software Availability
Not enough data
8.6
354
Not enough data
8.8
353
Not enough data
6.9
324
Not enough data
8.4
313
Knowledge Pages
8.5
174
7.9
358
8.6
170
Feature Not Available
8.9
181
8.9
370
8.4
149
Feature Not Available
7.8
120
Feature Not Available
8.8
147
8.4
366
Knowledge Dissemination
8.7
175
7.9
327
9.1
179
8.7
375
9.2
179
9.2
386
8.8
175
8.1
354
8.5
141
8.4
375
7.9
116
7.8
345
9.0
146
9.0
381
8.2
125
8.4
367
8.2
124
8.4
352
Agentic AI - Knowledge Base
8.1
24
6.4
15
8.3
24
6.0
15
8.2
24
6.2
15
Asset Inventory
Not enough data
9.1
19
Not enough data
8.7
19
Not enough data
8.3
19
Not enough data
7.8
19
Not enough data
7.4
19
Generative AI
Not enough data
4.8
18
Not enough data
5.0
18
Agentic AI - IT Asset Management
Not enough data
5.8
6
Not enough data
6.9
6
Not enough data
6.1
6
Not enough data
5.8
6
Not enough data
5.0
6
Not enough data
4.2
6
Not enough data
5.0
6
Management
Not enough data
8.3
18
Not enough data
8.1
18
Not enough data
7.2
18
Not enough data
8.9
18
Generative AI
8.4
47
Not enough data
Self-Service Experience
9.4
125
Not enough data
9.4
123
Not enough data
Feature Not Available
Not enough data
8.6
72
Not enough data
8.9
79
Not enough data
Self-Service Platform
9.2
81
Not enough data
8.4
74
Not enough data
8.4
68
Not enough data
8.6
72
Not enough data
Agentic AI - Customer Self-Service
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
Management and Discovery - IT Documentation
8.3
19
8.0
32
8.3
19
8.5
32
8.9
19
8.5
31
Operations - IT Documentation
8.7
19
7.9
32
8.1
19
7.6
31
8.2
19
7.6
32
Usability & Access
Not enough data
8.9
402
Not enough data
7.8
390
Not enough data
6.7
384
Not enough data
8.8
396
Not enough data
9.0
410
Security Measures
Not enough data
9.1
415
Not enough data
9.3
429
Not enough data
Feature Not Available
Storage
Not enough data
6.8
333
Not enough data
8.1
399
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and IT Glue are categorized as Knowledge Base and IT Documentation
Unique Categories
Document360 is categorized as Help Authoring Tool (HAT), Customer Self-Service, and Contact Center Knowledge Base
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
IT Glue
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
15.6%
Financial Services
5.0%
Computer & Network Security
5.0%
Marketing and Advertising
4.2%
Other
48.5%
Information Technology and Services
56.7%
Computer & Network Security
21.5%
Computer Networking
2.8%
Consulting
1.9%
Manufacturing
1.6%
Other
15.6%
Discussions
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
What is IT Glue used for?
2 Comments
BP
It's a Knowledge Base solution. It's an easy-to-use relational database, with several in well integrated solutions. Focus is primarily on Microsoft and...Read more
What is Glue in information technology?
1 Comment
JO
IT Glue brings together all of your documentation under one roof, and links it all together. This means it's easier to create documentation, and easier to...Read more
What is ITGlue?
1 Comment
JO
IT Glue is an IT documentation solution, typically used by MSPs or internal IT teams to document the environments they service as thoroughly as possible....Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
