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At a Glance
Market Segments
Mid-Market (47.8% of reviews)
Small-Business (84.2% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
$27.00 1 User Per Month
Document360
Star Rating
(497)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansHudu
Star Rating
(333)4.7 out of 5
Market Segments
Small-Business (84.2% of reviews)
Pros & Cons
Entry-Level Pricing
$27.00 1 User Per Month
Free Trial is available
Learn more about HuduSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Document360 excels in Quality of Support with a score of 9.5, where reviewers mention prompt and helpful responses, while Hudu, with a score of 9.2, is noted for good support but not as consistently responsive.
- Reviewers mention that Document360's Ease of Use is rated at 9.3, highlighting its intuitive interface, whereas Hudu, with a score of 9.2, is also user-friendly but has a slightly steeper learning curve for new users.
- Users on G2 say that Document360's Templates feature, scoring 8.5, provides a variety of customizable options that enhance documentation efficiency, while Hudu's score of 7.6 indicates fewer template choices, which some users find limiting.
- Reviewers mention that Document360's Version Control feature, rated at 8.1, allows for easy tracking of changes, while Hudu's score of 8.5 shows it has a more robust versioning system, making it easier for teams to manage document revisions.
- Users report that Document360 shines in Knowledge Sharing with a score of 9.1, where reviewers appreciate its collaborative features, while Hudu's score of 8.7 indicates it offers good sharing capabilities but lacks some advanced options.
- G2 users highlight that Document360's Search and Indexing feature, scoring 8.1, is effective but could be improved, while Hudu's score of 8.7 suggests it has a more efficient search functionality, making it easier for users to find relevant content quickly.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
Hudu
One Easy Price
$27.00
1 User Per Month
- No User Minimum
- All Features
- No Contracts Required
Free Trial
Document360
Free Trial is available
Hudu
Free Trial is available
Ratings
Meets Requirements
9.1
347
9.1
270
Ease of Use
9.3
350
9.1
276
Ease of Setup
9.1
235
8.8
266
Ease of Admin
9.1
211
9.2
234
Quality of Support
9.5
335
9.2
232
Has the product been a good partner in doing business?
9.4
209
9.5
225
Product Direction (% positive)
9.5
312
9.8
272
Features by Category
Administration
9.3
80
Not enough data
9.1
76
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.5
93
Not enough data
9.2
88
Not enough data
9.0
87
Not enough data
Compliance
9.1
82
Not enough data
9.2
79
Not enough data
9.3
74
Not enough data
9.2
71
Not enough data
Customer Support
9.2
83
Not enough data
8.9
81
Not enough data
8.9
76
Not enough data
Data Security
9.0
66
Not enough data
9.2
72
Not enough data
9.4
84
Not enough data
9.3
75
Not enough data
Administration
8.9
77
Not enough data
9.3
94
Not enough data
9.3
94
Not enough data
Generative AI
8.2
30
Not enough data
Task Tracking
Not enough data
8.0
161
Not enough data
7.1
155
Not enough data
7.7
156
Checklist Options
Not enough data
8.1
164
Not enough data
7.2
152
Not enough data
7.8
153
Software Availability
Not enough data
8.4
172
Not enough data
8.5
163
Not enough data
7.4
159
Not enough data
8.2
155
Knowledge Pages
8.5
174
7.8
185
8.6
170
8.1
53
8.9
181
8.7
190
8.4
149
Feature Not Available
7.8
120
6.4
172
8.8
147
8.3
181
Knowledge Dissemination
8.7
175
7.6
168
9.1
179
8.4
182
9.2
179
8.9
187
8.8
175
7.5
175
8.5
141
7.1
172
7.9
116
7.1
175
9.0
146
8.7
187
8.2
125
8.1
178
8.2
124
8.1
172
Agentic AI - Knowledge Base
8.1
24
5.6
42
8.3
24
5.6
42
8.2
24
5.1
41
Asset Inventory
Not enough data
10.0
12
Not enough data
9.6
9
Not enough data
10.0
5
Not enough data
10.0
6
Not enough data
8.8
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
5.8
6
Not enough data
9.8
9
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
File Types
Not enough data
9.2
6
Not enough data
7.7
5
Not enough data
Not enough data
Edit & Revise
Not enough data
10.0
5
Not enough data
Not enough data
Not enough data
8.3
5
Integrate & Embed
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operating System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Document Creation
Not enough data
Not enough data
Generative AI
8.4
47
Not enough data
Self-Service Experience
9.4
125
Not enough data
9.4
123
Not enough data
Feature Not Available
Not enough data
8.6
72
Not enough data
8.9
79
Not enough data
Self-Service Platform
9.2
81
Not enough data
8.4
74
Not enough data
8.4
68
Not enough data
8.6
72
Not enough data
Agentic AI - Customer Self-Service
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
Management and Discovery - IT Documentation
8.3
19
8.6
83
8.3
19
8.7
63
8.9
19
8.8
71
Operations - IT Documentation
8.7
19
8.3
88
8.1
19
7.5
68
8.2
19
7.9
61
Agentic AI - Website Change Monitoring
Not enough data
5.5
22
Not enough data
5.1
22
Not enough data
5.1
22
Not enough data
5.2
22
Usability & Access
Not enough data
9.3
181
Not enough data
7.8
176
Not enough data
7.3
168
Not enough data
9.2
172
Not enough data
9.3
178
Security Measures
Not enough data
9.5
180
Not enough data
9.6
183
Not enough data
8.7
169
Storage
Not enough data
6.6
151
Not enough data
7.9
165
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and Hudu are categorized as Knowledge Base and IT Documentation
Unique Categories
Document360 is categorized as Help Authoring Tool (HAT), Customer Self-Service, and Contact Center Knowledge Base
Hudu is categorized as Document Creation, Document Management, IT Asset Management, Standard Operating Procedures, Website Change Monitoring, Password Managers, and Client Portal
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Hudu
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
15.6%
Financial Services
5.0%
Computer & Network Security
5.0%
Marketing and Advertising
4.2%
Other
48.5%
Information Technology and Services
52.5%
Computer & Network Security
27.3%
Consulting
2.9%
Computer Networking
2.2%
Manufacturing
1.4%
Other
13.7%
Alternatives
Discussions
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
What is Hudu used for?
1 Comment
LJ
Hudu is a dedicated IT Documentation System, tailored for IT departments and MSP businesses. Read more
Hudu has no more discussions with answers
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