Compare Document360 and Heretto 
Featured Products
At a Glance
Market Segments
Mid-Market (47.8% of reviews)
Mid-Market (41.0% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
No pricing available
Document360
Star Rating
(498)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansHeretto
Star Rating
(39)4.1 out of 5
Market Segments
Mid-Market (41.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about HerettoSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Document360 excels in user satisfaction, boasting a higher overall rating compared to Heretto. Users appreciate its intuitive UI and powerful search capabilities, which significantly enhance the experience of structuring and managing knowledge bases.
- According to verified reviews, Document360's implementation process is notably smooth, with users highlighting the user-friendly interface and robust article editor that streamline the creation and organization of documentation. In contrast, Heretto, while praised for its supportive team, has fewer recent reviews, making it harder to gauge current user experiences.
- Users say that Document360's customer support is a standout feature, with many noting the problem-solving approach of the support team and the helpfulness of weekly information letters. Heretto also receives positive feedback for its customer success team, but the lack of recent reviews raises questions about its current support effectiveness.
- Reviewers mention that Document360's version control and rollback functionality are game changers for documentation management, allowing for quick updates and revisions. Heretto users appreciate the ease of managing content flow, but some may find it less feature-rich in comparison.
- G2 reviewers highlight that Document360's advanced search features significantly improve the efficiency of finding information, with users noting its effectiveness in navigating large knowledge bases. Heretto, while offering a solid content management experience, has lower ratings in this area, indicating potential room for improvement.
- According to recent user feedback, both platforms have their strengths, but Document360's higher ratings in ease of use and setup suggest a more seamless experience for new users. Heretto's focus on structured content and collaboration is commendable, yet it may not match the overall user-friendliness that Document360 provides.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
Heretto
No pricing availableFree Trial
Document360
Free Trial is available
Heretto
No trial information availableRatings
Meets Requirements
9.1
347
8.1
30
Ease of Use
9.3
350
7.8
30
Ease of Setup
9.1
235
8.1
23
Ease of Admin
9.1
211
8.5
21
Quality of Support
9.5
335
8.9
25
Has the product been a good partner in doing business?
9.4
209
9.5
22
Product Direction (% positive)
9.5
312
7.4
32
Features by Category
Administration
9.3
80
Not enough data
9.1
76
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.5
93
Not enough data
9.2
88
Not enough data
9.0
87
Not enough data
Compliance
9.1
82
Not enough data
9.2
79
Not enough data
9.3
74
Not enough data
9.2
71
Not enough data
Customer Support
9.2
83
Not enough data
8.9
81
Not enough data
8.9
76
Not enough data
Data Security
9.0
66
Not enough data
9.2
72
Not enough data
9.4
84
Not enough data
9.3
75
Not enough data
Administration
8.9
77
Not enough data
9.3
94
Not enough data
9.3
94
Not enough data
Generative AI
8.2
30
Not enough data
XML Data Model Type
Not enough data
9.2
28
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.2
13
Software Model
Not enough data
8.8
26
Not enough data
7.9
19
Not enough data
7.0
15
Not enough data
8.7
25
Creation Features
Not enough data
8.5
27
Not enough data
7.9
23
Not enough data
7.0
25
Knowledge Pages
8.5
174
Not enough data
8.6
170
Not enough data
8.9
181
Not enough data
8.4
149
Not enough data
7.8
120
Not enough data
8.8
147
7.0
5
Knowledge Dissemination
8.7
175
Not enough data
9.1
179
Not enough data
9.2
179
Not enough data
8.8
175
Not enough data
8.5
141
6.0
5
7.9
116
Not enough data
9.0
146
Not enough data
8.2
125
Not enough data
8.2
124
Not enough data
Agentic AI - Knowledge Base
8.1
24
Not enough data
8.3
24
Not enough data
8.2
24
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.4
47
Not enough data
Self-Service Experience
9.4
125
Not enough data
9.4
123
Not enough data
Feature Not Available
Not enough data
8.6
72
Not enough data
8.9
79
Not enough data
Self-Service Platform
9.2
81
9.3
5
8.4
74
Not enough data
8.4
68
Not enough data
8.6
72
8.7
5
Agentic AI - Customer Self-Service
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
Management and Discovery - IT Documentation
8.3
19
Not enough data
8.3
19
Not enough data
8.9
19
Not enough data
Operations - IT Documentation
8.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and Heretto are categorized as Knowledge Base, Help Authoring Tool (HAT), and Customer Self-Service
Unique Categories
Document360 is categorized as IT Documentation and Contact Center Knowledge Base
Heretto is categorized as Component Content Management Systems and API Documentation Management
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Heretto
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
15.6%
Computer & Network Security
5.0%
Financial Services
5.0%
Marketing and Advertising
4.2%
Other
48.5%
Computer Software
28.2%
Telecommunications
17.9%
Information Technology and Services
10.3%
Logistics and Supply Chain
5.1%
Insurance
5.1%
Other
33.3%
Alternatives
Discussions
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
Heretto has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
