Compare Document360 and Heretto
Featured Products
At a Glance
Market Segments
Mid-Market (47.8% of reviews)
Mid-Market (41.0% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
No pricing available
Document360
Star Rating
(511)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plans
Heretto
Star Rating
(39)4.1 out of 5
Market Segments
Mid-Market (41.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Heretto
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Document360 excels in user satisfaction, boasting a higher overall rating compared to Heretto. Users appreciate its intuitive UI and powerful search capabilities, which significantly enhance the experience of structuring and managing knowledge bases.
- According to verified reviews, Document360's implementation process is notably smooth, with users highlighting the user-friendly interface and robust article editor that streamline the creation and organization of documentation. In contrast, Heretto, while praised for its supportive team, has fewer recent reviews, making it harder to gauge current user experiences.
- Users say that Document360's customer support is a standout feature, with many noting the problem-solving approach of the support team and the helpfulness of weekly information letters. Heretto also receives positive feedback for its customer success team, but the lack of recent reviews raises questions about its current support effectiveness.
- Reviewers mention that Document360's version control and rollback functionality are game changers for documentation management, allowing for quick updates and revisions. Heretto users appreciate the ease of managing content flow, but some may find it less feature-rich in comparison.
- G2 reviewers highlight that Document360's advanced search features significantly improve the efficiency of finding information, with users noting its effectiveness in navigating large knowledge bases. Heretto, while offering a solid content management experience, has lower ratings in this area, indicating potential room for improvement.
- According to recent user feedback, both platforms have their strengths, but Document360's higher ratings in ease of use and setup suggest a more seamless experience for new users. Heretto's focus on structured content and collaboration is commendable, yet it may not match the overall user-friendliness that Document360 provides.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
Heretto
No pricing availableFree Trial
Document360
Free Trial is available
Heretto
No trial information availableRatings
Meets Requirements
9.1
353
8.1
30
Ease of Use
9.3
356
7.8
30
Ease of Setup
9.1
241
8.1
23
Ease of Admin
9.1
213
8.5
21
Quality of Support
9.5
340
8.9
25
Has the product been a good partner in doing business?
9.4
210
9.5
22
Product Direction (% positive)
9.4
318
7.4
32
Features by Category
Administration
9.3
80
Not enough data
9.1
77
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.5
94
Not enough data
9.2
88
Not enough data
9.0
87
Not enough data
Compliance
9.1
83
Not enough data
9.2
79
Not enough data
9.3
74
Not enough data
9.2
71
Not enough data
Customer Support
9.2
83
Not enough data
8.9
81
Not enough data
8.9
76
Not enough data
Data Security
9.0
66
Not enough data
9.2
72
Not enough data
9.4
84
Not enough data
9.3
75
Not enough data
Administration
8.9
77
Not enough data
9.3
95
Not enough data
9.3
95
Not enough data
Generative AI
8.3
31
Not enough data
XML Data Model Type
Not enough data
9.2
28
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.2
13
Software Model
Not enough data
8.8
26
Not enough data
7.9
19
Not enough data
7.0
15
Not enough data
8.7
25
Creation Features
Not enough data
8.5
27
Not enough data
7.9
23
Not enough data
7.0
25
Knowledge Pages
8.5
175
Not enough data
8.6
170
Not enough data
8.9
183
Not enough data
8.4
149
Not enough data
7.8
120
Not enough data
8.8
147
7.0
5
Knowledge Dissemination
8.7
176
Not enough data
9.1
179
Not enough data
9.2
179
Not enough data
8.8
176
Not enough data
8.5
144
6.0
5
7.9
116
Not enough data
9.0
148
Not enough data
8.2
126
Not enough data
8.2
124
Not enough data
Agentic AI - Knowledge Base
8.1
24
Not enough data
8.3
24
Not enough data
8.2
24
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.4
48
Not enough data
Self-Service Experience
9.4
127
Not enough data
9.4
125
Not enough data
Feature Not Available
Not enough data
8.7
73
Not enough data
8.8
80
Not enough data
Self-Service Platform
9.2
82
9.3
5
8.4
74
Not enough data
8.4
68
Not enough data
8.6
72
8.7
5
Agentic AI - Customer Self-Service
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.6
11
Not enough data
Management and Discovery - IT Documentation
8.5
21
Not enough data
8.4
20
Not enough data
9.0
21
Not enough data
Operations - IT Documentation
8.8
20
Not enough data
8.2
20
Not enough data
8.2
19
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and Heretto are categorized as Knowledge Base, Help Authoring Tool (HAT), and Customer Self-Service
Unique Categories
Document360 is categorized as IT Documentation and Contact Center Knowledge Base
Heretto is categorized as Component Content Management Systems and API Documentation Management
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Heretto
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.4%
Information Technology and Services
15.7%
Financial Services
5.2%
Computer & Network Security
4.9%
Marketing and Advertising
4.1%
Other
48.7%
Computer Software
28.2%
Telecommunications
17.9%
Information Technology and Services
10.3%
Logistics and Supply Chain
5.1%
Insurance
5.1%
Other
33.3%
Alternatives
Discussions
What is Document360 used for?
1 Comment
AB
For creating Internal or external (customer-facing) documentation.Read more
What exciting feature are you going to include in next release.
1 Comment
CD
I have been using Document360 for the purpose of documenting various navigations tools etc that the end user to the company software can refer to at any...Read more
Are there any No-code ways to do advanced personalisation.
1 Comment
SK
You don't need to use any custom CSS or JavaScript to build your online knowledge base using Document360. It's designed in a way, the editors can simply...Read more
Heretto has no discussions with answers
