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At a Glance
Market Segments
Mid-Market (47.8% of reviews)
Small-Business (75.0% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
$199.00 1 Seats With One-Time Purchase
Document360
Star Rating
(497)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansHelpSmith
Star Rating
(16)4.8 out of 5
Market Segments
Small-Business (75.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$199.00 1 Seats With One-Time Purchase
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that HelpSmith excels in Ease of Setup with a score of 9.9, making it particularly user-friendly for small businesses looking to implement knowledge management quickly. In contrast, Document360, while still strong, has a slightly lower score of 9.2 in this area.
- Reviewers mention that HelpSmith's Quality of Support is rated at 9.1, which some users find to be more responsive and helpful compared to Document360's score of 9.6, indicating a more robust support system for Document360 users.
- G2 users highlight HelpSmith's superior Administration features, particularly in Ease of Admin with a perfect score of 10.0, suggesting that managing user roles and access is seamless. Document360, while still effective, has a score of 9.1, indicating room for improvement.
- Reviewers mention that Document360 shines in Knowledge Base capabilities, scoring 9.7, which includes features like Publishing Workflows and Analytics that are highly praised for their effectiveness in managing content. HelpSmith, while competent, scores lower in this area.
- Users on G2 report that HelpSmith's Versioning and Version History feature, with a score of 9.1, is particularly beneficial for teams needing to track changes over time, whereas Document360's score in this area is not specified, suggesting it may not be as robust.
- Users say that Document360's Generative AI capabilities, particularly in AI Text Summarization with a score of 9.0, are a standout feature that enhances content creation, while HelpSmith's score of 8.6 indicates it may not be as advanced in this area.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
HelpSmith
HelpSmith Standard Edition
$199.00
1 Seats With One-Time Purchase
HelpSmith Standard includes basic features needed to create help files and manuals.
- Create help files and documents in multiple formats: CHM help, Web Help, Printed Manual, PDF, MS Word, ePub eBook, Markdown
- Banner free output formats
- Easy import from: CHM, DOC, DOCX, RTF, HTML, HHP, TXT, Markdown (the ability to split imported MS Word files into topics).
Free Trial
Document360
Free Trial is available
HelpSmith
Free Trial is available
Ratings
Meets Requirements
9.1
347
9.8
15
Ease of Use
9.3
350
9.8
15
Ease of Setup
9.1
235
9.9
12
Ease of Admin
9.1
211
10.0
10
Quality of Support
9.5
335
9.1
9
Has the product been a good partner in doing business?
9.4
209
10.0
8
Product Direction (% positive)
9.5
312
10.0
15
Features by Category
Administration
9.3
80
Not enough data
9.1
76
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.5
93
Not enough data
9.2
88
Not enough data
9.0
87
Not enough data
Compliance
9.1
82
Not enough data
9.2
79
Not enough data
9.3
74
Not enough data
9.2
71
Not enough data
Customer Support
9.2
83
Not enough data
8.9
81
Not enough data
8.9
76
Not enough data
Data Security
9.0
66
Not enough data
9.2
72
Not enough data
9.4
84
Not enough data
9.3
75
Not enough data
Administration
8.9
77
Not enough data
9.3
94
Not enough data
9.3
94
Not enough data
Generative AI
8.2
30
Not enough data
Knowledge Pages
8.5
174
Not enough data
8.6
170
Not enough data
8.9
181
Not enough data
8.4
149
Not enough data
7.8
120
Not enough data
8.8
147
Not enough data
Knowledge Dissemination
8.7
175
Not enough data
9.1
179
Not enough data
9.2
179
Not enough data
8.8
175
Not enough data
8.5
141
Not enough data
7.9
116
Not enough data
9.0
146
Not enough data
8.2
125
Not enough data
8.2
124
Not enough data
Agentic AI - Knowledge Base
8.1
24
Not enough data
8.3
24
Not enough data
8.2
24
Not enough data
Generative AI
8.4
47
Not enough data
Self-Service Experience
9.4
125
Not enough data
9.4
123
Not enough data
Feature Not Available
Not enough data
8.6
72
Not enough data
8.9
79
Not enough data
Self-Service Platform
9.2
81
Not enough data
8.4
74
Not enough data
8.4
68
Not enough data
8.6
72
Not enough data
Agentic AI - Customer Self-Service
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
Management and Discovery - IT Documentation
8.3
19
Not enough data
8.3
19
Not enough data
8.9
19
Not enough data
Operations - IT Documentation
8.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and HelpSmith are categorized as Help Authoring Tool (HAT)
Unique Categories
Document360 is categorized as Knowledge Base, IT Documentation, Customer Self-Service, and Contact Center Knowledge Base
HelpSmith has no unique categories
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HelpSmith
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
15.6%
Financial Services
5.0%
Computer & Network Security
5.0%
Marketing and Advertising
4.2%
Other
48.5%
Computer Software
43.8%
Information Technology and Services
12.5%
Sports
6.3%
Retail
6.3%
Program Development
6.3%
Other
25.0%
Alternatives
Discussions
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
HelpSmith has no discussions with answers
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