# Document360 vs HelpDocs Comparison
---
## AI Generated Summary
- **G2 reviewers report** that HelpDocs excels in user-friendliness, with many praising its **drag-and-drop editor** and customizable themes, making it easy to create and organize documentation. Users appreciate how quickly they can find information thanks to the platform&#39;s seamless search functionality.
- **Users say** Document360 stands out for its robust features, particularly the **AI chatbot** that allows users to ask questions in their own words and receive tailored responses. This functionality significantly enhances the user experience by streamlining access to documentation.
- **Reviewers mention** that HelpDocs provides exceptional support, with users highlighting their positive interactions with the support team. One user noted that the support received was a &quot;real breath of fresh air,&quot; indicating a strong commitment to customer service.
- **According to verified reviews** , Document360 is recognized for its comprehensive tools that allow users to manage and create knowledge bases effectively. Users find it intuitive yet powerful, which helps in maintaining a well-organized documentation system.
- **G2 reviewers highlight** that while HelpDocs is well-suited for small businesses, it may not fully meet the needs of larger organizations due to its limited feature set compared to Document360, which is favored by mid-market companies for its scalability and advanced capabilities.
- **Users express** that both platforms have their strengths, but Document360&#39;s higher overall ratings and larger user base suggest a more established presence in the market, which may provide additional confidence for potential buyers looking for a reliable documentation solution.




| | Document360 | HelpDocs | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 542 | 18 | 
| **Largest Market Segment** | Mid-Market (47.7% of reviews) | Small-Business (44.4% of reviews) | 
| **Entry Level Price** | Contact Us 10 Team Accounts (billed annually) | $99.00 Per Month | 

---
## Top Pros & Cons

### Document360

Pros:
- Ease of Use (37 reviews)
- Features (28 reviews)

Cons:
- Missing Features (9 reviews)
- Editing Difficulties (8 reviews)

### HelpDocs

Pros:
- Customer Support (1 reviews)
- Customizability (1 reviews)

Cons:
- Dashboard Issues (1 reviews)
- Integration Issues (1 reviews)

---
## Ratings Comparison
| Rating | Document360 | HelpDocs | 
|---|---|---|
  | **Meets Requirements** | 9.1 (360 reviews) | 8.8 (16 reviews) | 
  | **Ease of Use** | 9.3 (386 reviews) | 9.0 (16 reviews) | 
  | **Ease of Setup** | 9.1 (247 reviews) | Not enough data | 
  | **Ease of Admin** | 9.1 (215 reviews) | 8.6 (6 reviews) | 
  | **Quality of Support** | 9.5 (346 reviews) | 9.0 (13 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (213 reviews) | 9.3 (5 reviews) | 
  | **Product Direction (% positive)** | 9.4 (323 reviews) | 10.0 (16 reviews) | 

---
## Pricing

### Document360

#### Entry-Level Pricing

Plan: Business

Price: Contact Us 10 Team Accounts (billed annually)

Description: Advanced features and tracking controls for mid-sized teams.

Key Features:
- Everything in Professional, plus
- Custom Workflow Builder
- Embedded Help Centre

[Browse all 3 editions](https://www.g2.com/products/document360/pricing)

#### Free Trial

Yes

### HelpDocs

#### Entry-Level Pricing

Plan: Sprout

Price: $99.00 Per Month

Description: Provide unique &amp; proactive self-serve support.

Key Features:
- Everything in Start
- 4 users
- Multilingual (3 languages)

[Browse all 3 editions](https://www.g2.com/products/helpdocs/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Call &amp; Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **HelpDocs** | N/A | N/A |

#### Additional Functionality

| Feature | Document360 | HelpDocs | 
|---|---|---|
| **Call Reporting** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Call Whispering** | Not enough data | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Call Tagging** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Call Transcription** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Manual Dialer** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Progressive Dialer** | Not enough data | Not enough data | 
| **Voice Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Outbound Call Center** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **AI Summarization** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Inbound Call Center** | Not enough data | Not enough data | 
| **Surveys &amp; Feedback** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Blended Call Center** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Document360** | 9.1/10 | 112 |
| **HelpDocs** | N/A | N/A |

#### Administration

| Feature | Document360 | HelpDocs | 
|---|---|---|
| **Database Management ** | 9.2 (82 reviews) | Not enough data | 
| **Data Workflows** | 9.1 (78 reviews) | Not enough data | 
| **Issue Management** | Feature Not Available | Not enough data | 

#### Knowledge Management

| Feature | Document360 | HelpDocs | 
|---|---|---|
| **Knowledge Base** | 9.5 (95 reviews) | Not enough data | 
| **Publishing Workflows** | 9.2 (88 reviews) | Not enough data | 
| **Analytics** | 9.0 (87 reviews) | Not enough data | 

#### Compliance

| Feature | Document360 | HelpDocs | 
|---|---|---|
| **Policies and Controls** | 9.0 (84 reviews) | Not enough data | 
| **Data Governance** | 9.1 (81 reviews) | Not enough data | 
| **Compliance** | 9.2 (76 reviews) | Not enough data | 
| **Auditing** | 9.2 (72 reviews) | Not enough data | 

#### Customer Support

| Feature | Document360 | HelpDocs | 
|---|---|---|
| **Intelligent Search** | 9.2 (83 reviews) | Not enough data | 
| **Suggestions** | 8.9 (81 reviews) | Not enough data | 
| **Decision Trees** | 9.0 (76 reviews) | Not enough data | 

#### Data Security

| Feature | Document360 | HelpDocs | 
|---|---|---|
| **Risk Data Attributes** | 9.0 (67 reviews) | Not enough data | 
| **Data Transport** | 9.2 (73 reviews) | Not enough data | 
| **Access Management** | 9.4 (86 reviews) | Not enough data | 
| **Multi-Factor Authentication** | 9.2 (76 reviews) | Not enough data | 

#### Administration

| Feature | Document360 | HelpDocs | 
|---|---|---|
| **Integrations** | 9.0 (77 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.3 (95 reviews) | Not enough data | 
| **Performance and Reliability** | 9.2 (95 reviews) | Not enough data | 

#### Generative AI

| Feature | Document360 | HelpDocs | 
|---|---|---|
| **AI Text Summarization** | 8.3 (31 reviews) | Not enough data | 

### Standard Operating Procedures

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **HelpDocs** | N/A | N/A |

#### Task Tracking

| Feature | Document360 | HelpDocs | 
|---|---|---|
| **Activity Feed** | Not enough data | Not enough data | 
| **Task Schedules** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

#### Checklist Options

| Feature | Document360 | HelpDocs | 
|---|---|---|
| **Templates** | Not enough data | Not enough data | 
| **Native Forms** | Not enough data | Not enough data | 
| **Downloadable Manuals** | Not enough data | Not enough data | 

#### Software Availability

| Feature | Document360 | HelpDocs | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | 
| **Mobile Application** | Not enough data | Not enough data | 
| **Desktop Application** | Not enough data | Not enough data | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Document360** | 8.5/10 | 221 |
| **HelpDocs** | N/A | N/A |

#### Knowledge Pages

| Feature | Document360 | HelpDocs | 
|---|---|---|
| **Templates** | 8.5 (177 reviews) | Not enough data | 
| **In-Content Feedback** | 8.6 (171 reviews) | Not enough data | 
| **Versioning and Version History** | 8.9 (185 reviews) | Not enough data | 
| **Decision Trees** | 8.4 (149 reviews) | Not enough data | 
| **Duplicate Detection** | 7.8 (122 reviews) | Not enough data | 
| **Content Editor** | 8.8 (148 reviews) | Not enough data | 
| **WYSIWYG Editor** | Not enough data | Not enough data | 
| **Rich Text Editor** | Not enough data | Not enough data | 
| **Drag &amp; Drop Editor** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Surveys &amp; Feedback** | Not enough data | Not enough data | 
| **Pre-built Templates** | Not enough data | Not enough data | 

#### Knowledge Dissemination

| Feature | Document360 | HelpDocs | 
|---|---|---|
| **Page Analytics** | 8.7 (177 reviews) | Not enough data | 
| **Permissions** | 9.1 (180 reviews) | Not enough data | 
| **Knowledge Sharing** | 9.2 (182 reviews) | Not enough data | 
| **Notifications** | 8.7 (176 reviews) | Not enough data | 
| **Advanced Search** | 8.5 (144 reviews) | Not enough data | 
| **Browser Extension** | 7.9 (115 reviews) | Not enough data | 
| **Organization** | 9.0 (150 reviews) | Not enough data | 
| **Other Integrations** | 8.1 (125 reviews) | Not enough data | 
| **Knowledge Integrations** | 8.2 (125 reviews) | Not enough data | 
| **Full Text Search** | Not enough data | Not enough data | 
| **Web Notifications** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Website Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

#### Agentic AI - Knowledge Base

| Feature | Document360 | HelpDocs | 
|---|---|---|
| **Adaptive Learning** | 8.0 (23 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (24 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (23 reviews) | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Document360 | HelpDocs | 
|---|---|---|
| **Search/Filter** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Content Publishing Options** | Not enough data | Not enough data | 
| **Reporting &amp; Statistics** | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | 
| **Document Classification** | Not enough data | Not enough data | 
| **Drag &amp; Drop** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **SEO Management** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Mobile Interface** | Not enough data | Not enough data | 
| **Catalog Management** | Not enough data | Not enough data | 
| **Online Forums** | Not enough data | Not enough data | 
| **Email Alerts** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Mobile Alerts** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Wiki** | Not enough data | Not enough data | 
| **Text Editing** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 

### API Documentation Management

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **HelpDocs** | N/A | N/A |

#### Customization

| Feature | Document360 | HelpDocs | 
|---|---|---|
| **SEO** | Not enough data | Not enough data | 
| **API Contracts** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 

#### Organization

| Feature | Document360 | HelpDocs | 
|---|---|---|
| **Respository** | Not enough data | Not enough data | 
| **Third-Party Integration** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Document360** | 8.6/10 | 143 |
| **HelpDocs** | 8.2/10 | 10 |

#### Generative AI

| Feature | Document360 | HelpDocs | 
|---|---|---|
| **AI Text Summarization** | 8.4 (48 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Document360 | HelpDocs | 
|---|---|---|
| **Knowledge Base** | 9.4 (128 reviews) | 8.8 (10 reviews) | 
| **Searchable Articles** | 9.4 (127 reviews) | 8.2 (10 reviews) | 
| **Community Forums** | Feature Not Available | 8.1 (9 reviews) | 
| **Mobile Optimization** | 8.7 (74 reviews) | 8.3 (7 reviews) | 
| **Personalization** | 8.8 (82 reviews) | 8.3 (7 reviews) | 

#### Self-Service Platform

| Feature | Document360 | HelpDocs | 
|---|---|---|
| **Branding** | 9.2 (85 reviews) | 7.9 (7 reviews) | 
| **Automation** | 8.4 (76 reviews) | 8.1 (6 reviews) | 
| **Artificial Intelligence** | 8.4 (69 reviews) | 7.9 (7 reviews) | 
| **Integrations** | 8.6 (73 reviews) | 7.9 (7 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Document360 | HelpDocs | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (10 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (10 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (10 reviews) | Not enough data | 
| **Decision Making** | 8.6 (11 reviews) | Not enough data | 

### AI Documentation Generators

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **HelpDocs** | N/A | N/A |

#### Documentation Generation - AI Documentation Generators

| Feature | Document360 | HelpDocs | 
|---|---|---|
| **Project Overviews** | Not enough data | Not enough data | 
| **Docstrings / Comments** | Not enough data | Not enough data | 
| **API Reference** | Not enough data | Not enough data | 

#### Workflow and Integration - AI Documentation Generators

| Feature | Document360 | HelpDocs | 
|---|---|---|
| **IDE &amp; Editor Extension** | Not enough data | Not enough data | 
| **CI/CD Pipeline Triggering** | Not enough data | Not enough data | 
| **Git/Repository Integration** | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **HelpDocs** | N/A | N/A |

#### Knowledge Base

| Feature | Document360 | HelpDocs | 
|---|---|---|
| **Q &amp; A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | Document360 | HelpDocs | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | Document360 | HelpDocs | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | Document360 | HelpDocs | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Document360 | HelpDocs | 
|---|---|---|
| **Collaboration Tools** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Reporting &amp; Statistics** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Text Editing** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Drag &amp; Drop** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Catalog Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Document360 (5):** [Help Authoring Tools (HAT)](https://www.g2.com/categories/help-authoring-tool-hat), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [AI Documentation Generators](https://www.g2.com/categories/ai-documentation-generators), [Standard Operating Procedures Software](https://www.g2.com/categories/standard-operating-procedures), [API Documentation Management Software](https://www.g2.com/categories/api-documentation-management)



---
## Reviewer Demographics

### By Company Size

| Segment | Document360 | HelpDocs | 
|---|---|---|
| **Small-Business** | 40.4% | 44.4% | 
| **Mid-Market** | 47.7% | 22.2% | 
| **Enterprise** | 11.9% | 33.3% | 

### By Industry

#### Document360

- **Computer Software:** 23.1%
- **Information Technology and Services:** 15.5%
- **Financial Services:** 5.0%
- **Computer &amp; Network Security:** 4.7%
- **Marketing and Advertising:** 3.9%
- **Hospital &amp; Health Care:** 3.5%
- **Telecommunications:** 3.3%
- **Accounting:** 2.9%
- **Logistics and Supply Chain:** 2.9%
- **Education Management:** 1.9%
- **Other:** 33.3%

#### HelpDocs

- **Information Technology and Services:** 16.7%
- **Internet:** 11.1%
- **Computer Software:** 11.1%
- **Warehousing:** 5.6%
- **Veterinary:** 5.6%
- **Transportation/Trucking/Railroad:** 5.6%
- **Telecommunications:** 5.6%
- **Oil &amp; Energy:** 5.6%
- **Newspapers:** 5.6%
- **Marketing and Advertising:** 5.6%
- **Other:** 22.2%

---
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---
## Top Discussions

### Document360

- Title: [What is Document360 used for?](https://www.g2.com/discussions/what-is-document360-used-for) — 1 comment
  > **Top comment:** "For creating Internal or external (customer-facing) documentation."
- Title: [What exciting feature are you going to include in next release.](https://www.g2.com/discussions/43090-what-exciting-feature-are-you-going-to-include-in-next-release) — 1 comment, 1 upvote
  > **Top comment:** "I have been using Document360 for the purpose of documenting various navigations tools etc that the end user to the company software can refer to at any..."
- Title: [Are there any No-code ways to do advanced personalisation.](https://www.g2.com/discussions/28153-are-there-any-no-code-ways-to-do-advanced-personalisation) — 1 comment
  > **Top comment:** "You don&#39;t need to use any custom CSS or JavaScript to build your online knowledge base using Document360. It&#39;s designed in a way, the editors can simply..."
- Title: [Is it possible to add custom features to the landing page, either as a new &quot;drag and drop&quot; or with HTML and JavaScript?](https://www.g2.com/discussions/28145-is-it-possible-to-add-custom-features-to-the-landing-page-either-as-a-new-drag-and-drop-or-with-html-and-javascript) — 1 comment, 1 upvote
  > **Top comment:** "You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched..."
- Title: [What all API Integration tools document360 offer now?](https://www.g2.com/discussions/26770-what-all-api-integration-tools-document360-offer-now) — 1 comment, 1 upvote
  > **Top comment:** " Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like..."

### HelpDocs

No discussions available for this product.

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/document360-vs-helpdocs)

