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At a Glance
Market Segments
Mid-Market (47.7% of reviews)
Small-Business (44.4% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
$49.00 Per Month
Document360
Star Rating
(497)4.7 out of 5
Market Segments
Mid-Market (47.7% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansHelpDocs
Star Rating
(18)4.3 out of 5
Market Segments
Small-Business (44.4% of reviews)
Entry-Level Pricing
$49.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that HelpDocs excels in its Knowledge Base feature, scoring 9.7, which reviewers mention provides a comprehensive and user-friendly experience for creating and managing documentation.
- Reviewers mention that Document360 shines in Quality of Support, with a score of 9.6, highlighting the responsiveness and helpfulness of their customer service team, which users on G2 find crucial for resolving issues quickly.
- G2 users note that HelpDocs has a lower entry-level price of $279.00, making it a more accessible option for small businesses, while Document360's pricing model requires potential customers to contact them for details, which some users find less transparent.
- Users say that Document360's Generative AI Text Summarization feature, rated at 9.0, is particularly beneficial for creating concise documentation, whereas HelpDocs' similar feature scored lower at 8.6, indicating a potential area for improvement.
- Reviewers mention that HelpDocs offers a solid Content Editor experience with a score of 8.7, but Document360's higher score of 9.2 in Publishing Workflows suggests a more streamlined process for publishing and managing content updates.
- Users on G2 report that Document360's Mobile Optimization feature, rated at 8.6, provides a better user experience on mobile devices compared to HelpDocs' score of 8.1, which could be a deciding factor for teams that rely on mobile access.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
HelpDocs
Seed
$49.00
Per Month
Keep your ticket volume at healthy levels.
- 2 users
- Unlimited public visitors
- Unlimited articles
Free Trial
Document360
Free Trial is available
HelpDocs
Free Trial is available
Ratings
Meets Requirements
9.1
346
8.8
16
Ease of Use
9.3
349
9.0
16
Ease of Setup
9.1
234
Not enough data
Ease of Admin
9.1
210
8.6
6
Quality of Support
9.5
334
9.0
13
Has the product been a good partner in doing business?
9.4
208
9.3
5
Product Direction (% positive)
9.5
311
10.0
16
Features by Category
Administration
9.3
79
Not enough data
9.0
75
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.5
92
Not enough data
9.2
87
Not enough data
9.0
86
Not enough data
Compliance
9.1
81
Not enough data
9.2
78
Not enough data
9.3
73
Not enough data
9.2
70
Not enough data
Customer Support
9.2
82
Not enough data
8.9
80
Not enough data
8.9
75
Not enough data
Data Security
9.1
65
Not enough data
9.2
71
Not enough data
9.4
83
Not enough data
9.3
74
Not enough data
Administration
8.9
76
Not enough data
9.3
93
Not enough data
9.2
93
Not enough data
Generative AI
8.2
29
Not enough data
Knowledge Pages
8.5
173
Not enough data
8.6
169
Not enough data
8.9
180
Not enough data
8.4
148
Not enough data
7.7
119
Not enough data
8.8
146
Not enough data
Knowledge Dissemination
8.7
174
Not enough data
9.1
178
Not enough data
9.1
178
Not enough data
8.8
174
Not enough data
8.5
140
Not enough data
7.9
115
Not enough data
9.0
145
Not enough data
8.2
124
Not enough data
8.2
123
Not enough data
Agentic AI - Knowledge Base
8.0
23
Not enough data
8.2
23
Not enough data
8.1
23
Not enough data
Generative AI
8.4
47
Not enough data
Self-Service Experience
9.4
125
8.8
10
9.4
123
8.2
10
Feature Not Available
8.1
9
8.6
72
8.3
7
8.9
79
8.3
7
Self-Service Platform
9.2
81
7.9
7
8.4
74
8.1
6
8.4
68
7.9
7
8.6
72
7.9
7
Agentic AI - Customer Self-Service
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
Management and Discovery - IT Documentation
8.2
18
Not enough data
8.2
18
Not enough data
8.9
18
Not enough data
Operations - IT Documentation
8.6
18
Not enough data
8.0
18
Not enough data
8.1
18
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and HelpDocs are categorized as Customer Self-Service
Unique Categories
Document360 is categorized as Knowledge Base, IT Documentation, Help Authoring Tool (HAT), and Contact Center Knowledge Base
HelpDocs has no unique categories
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HelpDocs
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.5%
Information Technology and Services
15.7%
Financial Services
5.0%
Computer & Network Security
5.0%
Marketing and Advertising
4.2%
Other
48.6%
Information Technology and Services
16.7%
Internet
11.1%
Computer Software
11.1%
Warehousing
5.6%
Veterinary
5.6%
Other
50.0%
Alternatives
Discussions
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
HelpDocs has no discussions with answers
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