Link copied to clipboard # Document360 vs HelpDocs Comparison - What are their main differences? Share [ Export ](/compare/document360/helpdocs/export.csv) Document360HelpDocs[+ Add Product](#) Pricing **Document360** **Contact Us** Per Year · Custom Plan **HelpDocs** Free Trial **$99.00** Per Month · Sprout **Pricing Insights** from reviews Time to Implement **Document360** 2 months Based on 28 responses **HelpDocs** Not enough reviews yet Return on Investment **Document360** 10 months Based on 18 responses **HelpDocs** Not enough reviews yet Perceived Cost **Document360** $$$$$ **HelpDocs** Not enough reviews yet Average Discount **Document360** 8% **HelpDocs** Not enough reviews yet ![Document360](https://images.g2crowd.com/uploads/product/hd_favicon/b872c1cb242b0087c09d41abdeb977a3/document360.svg "Document360") ![HelpDocs](https://images.g2crowd.com/uploads/product/hd_favicon/6a9c0e9d4c00d6cbe201ae1330c269ba/helpdocs.svg "HelpDocs") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Document360** [ Ease of Use (46) ](https://www.g2.com/products/document360/reviews?filters%5Bsentiment_snippet%5D=1386841&qs=pros-and-cons#reviews)[ Features (31) ](https://www.g2.com/products/document360/reviews?filters%5Bsentiment_snippet%5D=1386772&qs=pros-and-cons#reviews)[ Missing Features (11) ](https://www.g2.com/products/document360/reviews?filters%5Bsentiment_snippet%5D=1387426&qs=pros-and-cons#reviews)[ Editing Difficulties (10) ](https://www.g2.com/products/document360/reviews?filters%5Bsentiment_snippet%5D=1387003&qs=pros-and-cons#reviews) **HelpDocs** [ Customer Support (1) ](https://www.g2.com/products/helpdocs/reviews?filters%5Bsentiment_snippet%5D=2321307&qs=pros-and-cons#reviews)[ Customizability (1) ](https://www.g2.com/products/helpdocs/reviews?filters%5Bsentiment_snippet%5D=2273964&qs=pros-and-cons#reviews)[ Dashboard Issues (1) ](https://www.g2.com/products/helpdocs/reviews?filters%5Bsentiment_snippet%5D=2273969&qs=pros-and-cons#reviews)[ Integration Issues (1) ](https://www.g2.com/products/helpdocs/reviews?filters%5Bsentiment_snippet%5D=2273951&qs=pros-and-cons#reviews) Integrations **Document360** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d411eb490c30b3a8eb6bf56f537e4d45/chrome-enterprise.png "Product Avatar Image") Chrome Enterprise ](https://www.g2.com/products/chrome-enterprise/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8a3619d14e0e78e0d9150be69dca67da/crowdin.png "Product Avatar Image") Crowdin ](https://www.g2.com/products/crowdin/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0096340dafdb0e977e2327027fab3003/disqus.png "Product Avatar Image") Disqus ](https://www.g2.com/products/disqus/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5155ef6198d17f22b7ba1ceb2a9db6fa/drift.png "Product Avatar Image") Drift ](https://www.g2.com/products/drift/reviews)[ View all ](https://www.g2.com/products/document360/integrations) **HelpDocs** Not enough data Screenshots **Document360** ![Document360 screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1400514/helpjuice-eddy-_1_.gif) **HelpDocs** ![HelpDocs screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1434520/screenshot-4.png) **Ratings** from reviews Meets Requirements **Document360** **9.1** /10 Based on 361 responses **HelpDocs** **8.8** /10 Based on 16 responses Ease of Use **Document360** **9.4** /10 Based on 394 responses **HelpDocs** **9.0** /10 Based on 16 responses Ease of Setup **Document360** **9.2** /10 Based on 250 responses **HelpDocs** Not enough data Ease of Admin **Document360** **9.1** /10 Based on 217 responses **HelpDocs** **8.6** /10 Based on 6 responses Quality of Support **Document360** **9.5** /10 Based on 348 responses **HelpDocs** **9.0** /10 Based on 13 responses Has the product been a good partner in doing business? **Document360** **9.5** /10 Based on 215 responses **HelpDocs** **9.3** /10 Based on 5 responses Product Direction (% positive) **Document360** **9.4** /10 Based on 324 responses **HelpDocs** **10.0** /10 Based on 16 responses **Features** ratings from reviews Customer Self-Service **8.6** /10 Based on 143 responses **8.2** /10 Based on 10 responses Contact Center Knowledge Base **9.1** /10 Based on 113 responses Not enough data Knowledge Base **8.5** /10 Based on 224 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 40.7% Mid-Market(51-1000 emp.) 47.6% Enterprise(\> 1000 emp.) 11.7% Small-Business(50 or fewer emp.) 40.7% Mid-Market(51-1000 emp.) 47.6% Enterprise(\> 1000 emp.) 11.7% Small-Business(50 or fewer emp.) 44.4% Mid-Market(51-1000 emp.) 22.2% Enterprise(\> 1000 emp.) 33.3% Small-Business(50 or fewer emp.) 44.4% Mid-Market(51-1000 emp.) 22.2% Enterprise(\> 1000 emp.) 33.3% **Reviewers' Industry** [![Document360](https://images.g2crowd.com/uploads/product/hd_favicon/b872c1cb242b0087c09d41abdeb977a3/document360.svg "Document360")](https://www.g2.com/products/document360/reviews) Document360 Computer Software 22.9% Information Technology and Services 15.5% Computer & Network Security 5.2% Financial Services 5.0% Marketing and Advertising 3.8% Other 47.7% [![HelpDocs](https://images.g2crowd.com/uploads/product/hd_favicon/6a9c0e9d4c00d6cbe201ae1330c269ba/helpdocs.svg "HelpDocs")](https://www.g2.com/products/helpdocs/reviews) HelpDocs Information Technology and Services 16.7% Internet 11.1% Computer Software 11.1% Warehousing 5.6% Veterinary 5.6% Other 50.0% Alternatives **Document360 Alternatives** ![Helpjuice](https://images.g2crowd.com/uploads/product/hd_favicon/1487566475/helpjuice.jpg "Helpjuice") [ Helpjuice ](/products/helpjuice/reviews) ![Guru](https://images.g2crowd.com/uploads/product/hd_favicon/ca023436a2b2ea9ce1964fde428f0038/guru.svg "Guru") [ Guru ](/products/guru/reviews) ![Bloomfire](https://images.g2crowd.com/uploads/product/hd_favicon/559a69dd7869db05605b636c82852460/bloomfire.svg "Bloomfire") [ Bloomfire ](/products/bloomfire/reviews) ![Archbee](https://images.g2crowd.com/uploads/product/hd_favicon/2336769f64fce6989415949a5b9d36b1/archbee.svg "Archbee") [ Archbee ](/products/archbee/reviews) **HelpDocs Alternatives** ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Helpjuice](https://images.g2crowd.com/uploads/product/hd_favicon/1487566475/helpjuice.jpg "Helpjuice") [ Helpjuice ](/products/helpjuice/reviews) ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews)