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Compare Document360 and HelpDocs 
At a Glance
Market Segments
Mid-Market (47.8% of reviews)
Small-Business (44.4% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
$49.00 Per Month
Document360
Star Rating
(498)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansHelpDocs
Star Rating
(18)4.3 out of 5
Market Segments
Small-Business (44.4% of reviews)
Pros & Cons
Entry-Level Pricing
$49.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Document360 excels in overall user satisfaction, reflected in its higher G2 Score compared to HelpDocs. Users appreciate the intuitive UI and powerful search capabilities, which significantly enhance the documentation experience.
- Users say HelpDocs offers a very user-friendly interface, particularly highlighting its drag-and-drop editor and customizable themes. However, some users feel it may not fully meet their specific workflow needs, indicating potential configuration challenges.
- According to verified reviews, Document360's robust article editor and version control features make creating and updating documentation much faster. Users have noted that these functionalities are game changers, especially for teams needing to manage extensive knowledge bases.
- Reviewers mention that HelpDocs shines in customer support, with users praising the responsiveness and helpfulness of the support team. One user specifically noted that interactions with the support team felt like a "breath of fresh air," which is a significant advantage for those needing assistance.
- Users highlight Document360's strong market presence, with a larger number of reviews indicating a more established user base. This can provide potential buyers with greater confidence in the product's reliability and ongoing support.
- G2 reviewers report that while HelpDocs is effective for small businesses, Document360's features are better suited for mid-market companies, offering more advanced functionalities like custom roles and an AI writing assistant that help teams produce better documentation more efficiently.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
HelpDocs
Seed
$49.00
Per Month
Keep your ticket volume at healthy levels.
- 2 users
- Unlimited public visitors
- Unlimited articles
Free Trial
Document360
Free Trial is available
HelpDocs
Free Trial is available
Ratings
Meets Requirements
9.1
347
8.8
16
Ease of Use
9.3
350
9.0
16
Ease of Setup
9.1
235
Not enough data
Ease of Admin
9.1
211
8.6
6
Quality of Support
9.5
335
9.0
13
Has the product been a good partner in doing business?
9.4
209
9.3
5
Product Direction (% positive)
9.5
312
10.0
16
Features by Category
Administration
9.3
80
Not enough data
9.1
76
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.5
93
Not enough data
9.2
88
Not enough data
9.0
87
Not enough data
Compliance
9.1
82
Not enough data
9.2
79
Not enough data
9.3
74
Not enough data
9.2
71
Not enough data
Customer Support
9.2
83
Not enough data
8.9
81
Not enough data
8.9
76
Not enough data
Data Security
9.0
66
Not enough data
9.2
72
Not enough data
9.4
84
Not enough data
9.3
75
Not enough data
Administration
8.9
77
Not enough data
9.3
94
Not enough data
9.3
94
Not enough data
Generative AI
8.2
30
Not enough data
Knowledge Pages
8.5
174
Not enough data
8.6
170
Not enough data
8.9
181
Not enough data
8.4
149
Not enough data
7.8
120
Not enough data
8.8
147
Not enough data
Knowledge Dissemination
8.7
175
Not enough data
9.1
179
Not enough data
9.2
179
Not enough data
8.8
175
Not enough data
8.5
141
Not enough data
7.9
116
Not enough data
9.0
146
Not enough data
8.2
125
Not enough data
8.2
124
Not enough data
Agentic AI - Knowledge Base
8.1
24
Not enough data
8.3
24
Not enough data
8.2
24
Not enough data
Generative AI
8.4
47
Not enough data
Self-Service Experience
9.4
125
8.8
10
9.4
123
8.2
10
Feature Not Available
8.1
9
8.6
72
8.3
7
8.9
79
8.3
7
Self-Service Platform
9.2
81
7.9
7
8.4
74
8.1
6
8.4
68
7.9
7
8.6
72
7.9
7
Agentic AI - Customer Self-Service
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
Management and Discovery - IT Documentation
8.3
19
Not enough data
8.3
19
Not enough data
8.9
19
Not enough data
Operations - IT Documentation
8.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and HelpDocs are categorized as Customer Self-Service
Unique Categories
Document360 is categorized as Knowledge Base, IT Documentation, Help Authoring Tool (HAT), and Contact Center Knowledge Base
HelpDocs has no unique categories
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HelpDocs
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
15.6%
Financial Services
5.0%
Computer & Network Security
5.0%
Marketing and Advertising
4.2%
Other
48.5%
Information Technology and Services
16.7%
Internet
11.1%
Computer Software
11.1%
Warehousing
5.6%
Veterinary
5.6%
Other
50.0%
Alternatives
Discussions
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
HelpDocs has no discussions with answers
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