# Document360 vs Help Scout Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Document360 excels in user experience, particularly with its **intuitive UI** and **powerful search** capabilities, which many users find to be game changers for structuring their knowledge base effectively.
- **Users say** Help Scout is particularly beneficial for small businesses, providing a **shared inbox** feature that allows teams to collaborate on customer support tickets seamlessly, making it easier to manage customer queries.
- **According to verified reviews** , Document360's **robust article editor** significantly speeds up the process of creating and updating documentation, which users appreciate compared to their previous methods.
- **Reviewers mention** that Help Scout's customer support is user-focused, with features like a **knowledge base** that helps teams quickly access information, although some users feel it could be more comprehensive.
- **Users highlight** Document360's **version control** and **rollback functionality** as essential tools that enhance documentation management, making it easier for teams to maintain accurate records.
- **G2 reviewers note** that while Help Scout has a strong presence in the small business market, Document360's focus on mid-market solutions allows it to cater to more complex documentation needs, which some users find more suitable for their growing organizations.



| | Document360 | Help Scout | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 519 | 428 | 
| **Largest Market Segment** | Mid-Market (47.7% of reviews) | Small-Business (62.0% of reviews) | 
| **Entry Level Price** | Contact Us 5 Team Accounts (billed annually) | $0.00 5 Users Per Month | 

---
## Top Pros & Cons

### Document360

Pros:
- Ease of Use (37 reviews)
- Features (28 reviews)

Cons:
- Missing Features (9 reviews)
- Editing Difficulties (8 reviews)

### Help Scout

Pros:
- Ease of Use (14 reviews)
- Features (11 reviews)

Cons:
- Lack of Features (8 reviews)
- Limited Features (7 reviews)

---
## Ratings Comparison
| Rating | Document360 | Help Scout | 
|---|---|---|
  | **Meets Requirements** | 9.1 (355 reviews) | 8.7 (325 reviews) | 
  | **Ease of Use** | 9.3 (362 reviews) | 9.2 (329 reviews) | 
  | **Ease of Setup** | 9.1 (242 reviews) | 9.2 (171 reviews) | 
  | **Ease of Admin** | 9.1 (213 reviews) | 9.1 (167 reviews) | 
  | **Quality of Support** | 9.5 (341 reviews) | 9.0 (299 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (210 reviews) | 9.1 (161 reviews) | 
  | **Product Direction (% positive)** | 9.4 (319 reviews) | 8.1 (313 reviews) | 

---
## Pricing

### Document360

#### Entry-Level Pricing

Plan: Professional

Price: Contact Us 5 Team Accounts (billed annually)

Description: Built for growing teams to scale documentation efficiently.

Key Features:
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word

[Browse all 3 editions](https://www.g2.com/products/document360/pricing)

#### Free Trial

Yes

### Help Scout

#### Entry-Level Pricing

Plan: Free

Price: $0.00 5 Users Per Month

Description: Limited to 100 contacts per month and 5 users.

Key Features:
- Up to 5 users
- 1 Inbox
- 10 Saved replies

[Browse all 5 editions](https://www.g2.com/products/help-scout/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **Help Scout** | 8.1/10 | 222 |

#### Ticket and Case Management

| Feature | Document360 | Help Scout | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 9.2 (177 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 9.2 (179 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.6 (195 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.6 (167 reviews) | 
| **SLA Management** | Not enough data | Feature Not Available | 
| **Attachments/Screencasts** | Not enough data | 8.6 (178 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 8.9 (182 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 8.2 (100 reviews) | 

#### Generative AI

| Feature | Document360 | Help Scout | 
|---|---|---|
| **AI Text Generation** | Not enough data | 5.8 (8 reviews) | 
| **AI Text Summarization** | Not enough data | 6.1 (6 reviews) | 

#### Agentic AI - Help Desk

| Feature | Document360 | Help Scout | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Document360 | Help Scout | 
|---|---|---|
| **Customer Portal** | Not enough data | Feature Not Available | 
| **Email to Case** | Not enough data | 9.2 (172 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 7.8 (106 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 7.7 (61 reviews) | 
| **Voice** | Not enough data | 7.0 (29 reviews) ✓ Verified | 

#### Platform

| Feature | Document360 | Help Scout | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.5 (39 reviews) | 
| **Customization ** | Not enough data | 7.7 (93 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.6 (104 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.5 (82 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 8.1 (149 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.2 (152 reviews) ✓ Verified | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Document360** | 9.1/10 | 110 |
| **Help Scout** | N/A | N/A |

#### Administration

| Feature | Document360 | Help Scout | 
|---|---|---|
| **Database Management ** | 9.3 (80 reviews) | Not enough data | 
| **Data Workflows** | 9.1 (77 reviews) | Not enough data | 
| **Issue Management** | Feature Not Available | Not enough data | 

#### Knowledge Management

| Feature | Document360 | Help Scout | 
|---|---|---|
| **Knowledge Base** | 9.5 (94 reviews) | Not enough data | 
| **Publishing Workflows** | 9.2 (88 reviews) | Not enough data | 
| **Analytics** | 9.0 (87 reviews) | Not enough data | 

#### Compliance

| Feature | Document360 | Help Scout | 
|---|---|---|
| **Policies and Controls** | 9.1 (83 reviews) | Not enough data | 
| **Data Governance** | 9.2 (79 reviews) | Not enough data | 
| **Compliance** | 9.3 (74 reviews) | Not enough data | 
| **Auditing** | 9.2 (71 reviews) | Not enough data | 

#### Customer Support

| Feature | Document360 | Help Scout | 
|---|---|---|
| **Intelligent Search** | 9.2 (83 reviews) | Not enough data | 
| **Suggestions** | 8.9 (81 reviews) | Not enough data | 
| **Decision Trees** | 8.9 (76 reviews) | Not enough data | 

#### Data Security

| Feature | Document360 | Help Scout | 
|---|---|---|
| **Risk Data Attributes** | 9.0 (66 reviews) | Not enough data | 
| **Data Transport** | 9.2 (72 reviews) | Not enough data | 
| **Access Management** | 9.4 (84 reviews) | Not enough data | 
| **Multi-Factor Authentication** | 9.3 (75 reviews) | Not enough data | 

#### Administration

| Feature | Document360 | Help Scout | 
|---|---|---|
| **Integrations** | 8.9 (77 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.3 (95 reviews) | Not enough data | 
| **Performance and Reliability** | 9.3 (95 reviews) | Not enough data | 

#### Generative AI

| Feature | Document360 | Help Scout | 
|---|---|---|
| **AI Text Summarization** | 8.3 (31 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **Help Scout** | 8.7/10 | 16 |

#### Channels

| Feature | Document360 | Help Scout | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 9.7 (11 reviews) | 
| **Open Listening** | Not enough data | 8.6 (7 reviews) | 
| **Physical Media** | Not enough data | 8.1 (6 reviews) | 

#### Design

| Feature | Document360 | Help Scout | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 7.7 (8 reviews) | 
| **Create Content** | Not enough data | 8.8 (7 reviews) | 
| **Personalization** | Not enough data | 8.5 (11 reviews) | 
| **Inbound Identification** | Not enough data | 9.1 (11 reviews) | 
| **Regulatory Compliance** | Not enough data | 9.3 (10 reviews) | 

#### Generative AI

| Feature | Document360 | Help Scout | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **Help Scout** | 8.9/10 | 66 |

#### Productivity Tools

| Feature | Document360 | Help Scout | 
|---|---|---|
| **Notes** | Not enough data | 9.4 (59 reviews) | 
| **Internal Discussion** | Not enough data | 9.0 (56 reviews) | 
| **Assignments and Tasks** | Not enough data | 8.9 (52 reviews) | 
| **Workflows** | Not enough data | 9.0 (52 reviews) | 
| **Templates** | Not enough data | 9.1 (53 reviews) | 
| **Integrations** | Not enough data | 8.5 (47 reviews) | 
| **Tagging System** | Not enough data | 9.2 (59 reviews) | 

#### Analytics

| Feature | Document360 | Help Scout | 
|---|---|---|
| **Trends** | Not enough data | 8.3 (39 reviews) | 
| **Performance Tracking** | Not enough data | 8.5 (50 reviews) | 
| **Email Tracking** | Not enough data | Feature Not Available | 

#### Agentic AI - Shared Inbox

| Feature | Document360 | Help Scout | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Document360** | 8.5/10 | 216 |
| **Help Scout** | N/A | N/A |

#### Knowledge Pages

| Feature | Document360 | Help Scout | 
|---|---|---|
| **Templates** | 8.6 (176 reviews) | Not enough data | 
| **In-Content Feedback** | 8.6 (171 reviews) | Not enough data | 
| **Versioning and Version History** | 8.9 (184 reviews) | Not enough data | 
| **Decision Trees** | 8.4 (149 reviews) | Not enough data | 
| **Duplicate Detection** | 7.8 (121 reviews) | Not enough data | 
| **Content Editor** | 8.8 (147 reviews) | Not enough data | 

#### Knowledge Dissemination

| Feature | Document360 | Help Scout | 
|---|---|---|
| **Page Analytics** | 8.7 (176 reviews) | Not enough data | 
| **Permissions** | 9.1 (179 reviews) | Not enough data | 
| **Knowledge Sharing** | 9.2 (179 reviews) | Not enough data | 
| **Notifications** | 8.8 (176 reviews) | Not enough data | 
| **Advanced Search** | 8.5 (144 reviews) | Not enough data | 
| **Browser Extension** | 7.9 (116 reviews) | Not enough data | 
| **Organization** | 9.0 (148 reviews) | Not enough data | 
| **Other Integrations** | 8.2 (126 reviews) | Not enough data | 
| **Knowledge Integrations** | 8.2 (124 reviews) | Not enough data | 

#### Agentic AI - Knowledge Base

| Feature | Document360 | Help Scout | 
|---|---|---|
| **Adaptive Learning** | 8.1 (24 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (24 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (24 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **Help Scout** | 8.6/10 | 70 |

#### Conversational Platform

| Feature | Document360 | Help Scout | 
|---|---|---|
| **Personalization** | Not enough data | 8.3 (57 reviews) | 
| **Omnichannel** | Not enough data | 8.5 (31 reviews) | 
| **Contextual Engagement** | Not enough data | 8.7 (33 reviews) | 
| **Proactive Engagement** | Not enough data | 8.4 (36 reviews) | 

#### Support Automation

| Feature | Document360 | Help Scout | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.4 (36 reviews) | 
| **Seamless Escalation** | Not enough data | 8.8 (42 reviews) | 
| **Transcripts** | Not enough data | 8.4 (34 reviews) | 
| **Self-Serve Support** | Not enough data | 9.0 (36 reviews) | 

#### Generative AI

| Feature | Document360 | Help Scout | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Sorting & Filtering

| Feature | Document360 | Help Scout | 
|---|---|---|
| **Attachment Search** | Not enough data | Not enough data | 
| **Tags** | Not enough data | Not enough data | 
| **AI Sorting** | Not enough data | Not enough data | 
| **Predefined Rules** | Not enough data | Not enough data | 

#### Integrations

| Feature | Document360 | Help Scout | 
|---|---|---|
| **Microsoft Outlook Integration** | Not enough data | Not enough data | 
| **Gmail Integration** | Not enough data | Not enough data | 
| **Apple Calendar Integration** | Not enough data | Not enough data | 

#### Time Management

| Feature | Document360 | Help Scout | 
|---|---|---|
| **Unified Inbox** | Not enough data | Not enough data | 
| **Email Automation** | Not enough data | Not enough data | 
| **Snooze** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Document360 | Help Scout | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Email Management

| Feature | Document360 | Help Scout | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **Help Scout** | 8.5/10 | 135 |

#### Generative AI

| Feature | Document360 | Help Scout | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Document360 | Help Scout | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.9 (30 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.9 (32 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | Feature Not Available | 
| **In-App Messaging** | Not enough data | 8.2 (22 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | Feature Not Available | 

####  Internal Use

| Feature | Document360 | Help Scout | 
|---|---|---|
| **Customization ** | Not enough data | 7.7 (93 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 8.7 (29 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 7.9 (18 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | 9.1 (35 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 9.5 (33 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.4 (30 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Document360** | 8.6/10 | 140 |
| **Help Scout** | 8.6/10 | 128 |

#### Generative AI

| Feature | Document360 | Help Scout | 
|---|---|---|
| **AI Text Summarization** | 8.4 (48 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Document360 | Help Scout | 
|---|---|---|
| **Knowledge Base** | 9.4 (127 reviews) | 8.7 (108 reviews) | 
| **Searchable Articles** | 9.4 (125 reviews) | 8.3 (103 reviews) | 
| **Mobile Optimization** | 8.7 (73 reviews) | 8.3 (26 reviews) | 
| **Personalization** | 8.8 (80 reviews) | 8.5 (29 reviews) | 

#### Self-Service Platform

| Feature | Document360 | Help Scout | 
|---|---|---|
| **Branding** | 9.2 (82 reviews) | 8.8 (28 reviews) | 
| **Automation** | 8.4 (74 reviews) | 8.7 (32 reviews) | 
| **Artificial Intelligence** | 8.4 (68 reviews) | Feature Not Available | 
| **Integrations** | 8.6 (72 reviews) | 8.7 (29 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Document360 | Help Scout | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (10 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (10 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (10 reviews) | Not enough data | 
| **Decision Making** | 8.6 (11 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Generative AI

| Feature | Document360 | Help Scout | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **Document360** | 8.5/10 | 21 |
| **Help Scout** | N/A | N/A |

#### Management and Discovery - IT Documentation

| Feature | Document360 | Help Scout | 
|---|---|---|
| **Search and Indexing** | 8.5 (21 reviews) | Not enough data | 
| **Version Control** | 8.4 (20 reviews) | Not enough data | 
| **Access and Permissions** | 9.0 (21 reviews) | Not enough data | 

#### Operations - IT Documentation

| Feature | Document360 | Help Scout | 
|---|---|---|
| **Integrations** | 8.8 (20 reviews) | Not enough data | 
| **Automation** | 8.2 (20 reviews) | Not enough data | 
| **Reporting** | 8.2 (19 reviews) | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Knowledge Base

| Feature | Document360 | Help Scout | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | Document360 | Help Scout | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | Document360 | Help Scout | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | Document360 | Help Scout | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Document360 (4):** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [IT Documentation Software](https://www.g2.com/categories/it-documentation), [Help Authoring Tools (HAT)](https://www.g2.com/categories/help-authoring-tool-hat), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base)

**Unique to Help Scout (7):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Email Management Software](https://www.g2.com/categories/email-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Document360 | Help Scout | 
|---|---|---|
| **Small-Business** | 40.4% | 62.0% | 
| **Mid-Market** | 47.7% | 33.7% | 
| **Enterprise** | 11.9% | 4.4% | 

### By Industry

#### Document360

- **Computer Software:** 22.0%
- **Information Technology and Services:** 15.5%
- **Financial Services:** 5.1%
- **Computer & Network Security:** 4.9%
- **Marketing and Advertising:** 4.1%
- **Hospital & Health Care:** 3.7%
- **Telecommunications:** 3.3%
- **Logistics and Supply Chain:** 3.1%
- **Accounting:** 2.9%
- **Education Management:** 2.0%
- **Other:** 33.6%

#### Help Scout

- **Computer Software:** 21.2%
- **Information Technology and Services:** 9.9%
- **Internet:** 7.5%
- **Marketing and Advertising:** 4.3%
- **Financial Services:** 4.1%
- **Retail:** 4.1%
- **Consumer Services:** 3.8%
- **Real Estate:** 3.6%
- **Hospital & Health Care:** 3.4%
- **Health, Wellness and Fitness:** 2.4%
- **Other:** 35.8%

---
## Alternatives

### Alternatives to Document360

- [ProProfs Knowledge Base Software](https://www.g2.com/products/proprofs-knowledge-base-software/reviews) — 4.6/5 stars (30 reviews)
- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4357 reviews)
- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2317 reviews)
- [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (513 reviews)
- [Helpjuice](https://www.g2.com/products/helpjuice/reviews) — 4.7/5 stars (376 reviews)
- [MadCap Flare](https://www.g2.com/products/madcap-flare/reviews) — 4.4/5 stars (487 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11911 reviews)
- [Archbee](https://www.g2.com/products/archbee/reviews) — 4.6/5 stars (118 reviews)
- [ClickHelp](https://www.g2.com/products/clickhelp/reviews) — 4.8/5 stars (65 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6946 reviews)

### Alternatives to Help Scout

- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1284 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6946 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7629 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) — 4.5/5 stars (137 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)

---
## Top Discussions

### Document360

- Title: [What is Document360 used for?](https://www.g2.com/discussions/what-is-document360-used-for) — 1 comment
  > **Top comment:** "For creating Internal or external (customer-facing) documentation."
- Title: [What exciting feature are you going to include in next release.](https://www.g2.com/discussions/43090-what-exciting-feature-are-you-going-to-include-in-next-release) — 1 comment, 1 upvote
  > **Top comment:** "I have been using Document360 for the purpose of documenting various navigations tools etc that the end user to the company software can refer to at any..."
- Title: [Are there any No-code ways to do advanced personalisation.](https://www.g2.com/discussions/28153-are-there-any-no-code-ways-to-do-advanced-personalisation) — 1 comment
  > **Top comment:** "You don't need to use any custom CSS or JavaScript to build your online knowledge base using Document360. It's designed in a way, the editors can simply..."
- Title: [Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?](https://www.g2.com/discussions/28145-is-it-possible-to-add-custom-features-to-the-landing-page-either-as-a-new-drag-and-drop-or-with-html-and-javascript) — 1 comment, 1 upvote
  > **Top comment:** "You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched..."
- Title: [What all API Integration tools document360 offer now?](https://www.g2.com/discussions/26770-what-all-api-integration-tools-document360-offer-now) — 1 comment, 1 upvote
  > **Top comment:** " Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like..."

### Help Scout

- Title: [What should I look for in a ticketing system?](https://www.g2.com/discussions/what-should-i-look-for-in-a-ticketing-system) — 2 comments
  > **Top comment:** "What you're looking for in a ticketing system is going to depend on your specific processes for reactively and proactively supporting your customers.

I..."
- Title: [Why sometimes the messages are not merged by themself?](https://www.g2.com/discussions/why-sometimes-the-messages-are-not-merged-by-themself) — 2 comments, 1 upvote
  > **Top comment:** "I think you need to contact support as I do not have had this issue in the last 3 years (+4100 conversations currently recorded)."
- Title: [Is Helpscout a CRM?](https://www.g2.com/discussions/is-helpscout-a-crm) — 1 comment
  > **Top comment:** "No. Help Scout is an excellent tool for answering customer questions. It can be powerfully integrated with a CRM by syncing Help Scout information back to..."
- Title: [What is customer support software?](https://www.g2.com/discussions/what-is-customer-support-software) — 1 comment
  > **Top comment:** "Customer support software is a centralized tool for receiving and responding to feedback. Typical systems allow customers to submit messages or report..."
- Title: [Could there be a voice call integration in the app in the future?](https://www.g2.com/discussions/could-there-be-a-voice-call-integration-in-the-app-in-the-future) — 1 comment, 1 upvote
  > **Top comment:** "Hey RolynnAnne,

I'm Anthony, a member of Help Scout's support team. We have an existing integration (included in all of our plans) with Aircall that..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/document360-vs-help-scout)