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At a Glance
Market Segments
Mid-Market (47.8% of reviews)
Small-Business (85.0% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
$1099
Document360
Star Rating
(497)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansHelp & Manual
Star Rating
(22)4.8 out of 5
Market Segments
Small-Business (85.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$1099
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Help & Manual excels in Knowledge Base functionality with a score of 9.7, making it a preferred choice for those needing robust documentation capabilities. In contrast, Document360, while still strong, has a slightly lower score of 9.4 in this area.
- Reviewers mention that Document360 shines in Ease of Use with a score of 9.3, which is higher than Help & Manual's score of 8.7. This makes Document360 a more user-friendly option for teams looking to quickly adopt the software.
- G2 users highlight Help & Manual's superior Quality of Support with a score of 9.5, compared to Document360's 9.6. This indicates that while both products offer excellent support, Help & Manual is often seen as a more reliable partner in customer service.
- Users on G2 report that Help & Manual's Versioning and Version History feature, scoring 9.1, is particularly beneficial for teams needing to track changes over time. Document360, while also effective, has a lower score in this area, which may impact users who prioritize version control.
- Reviewers mention that Document360's Generative AI capabilities, specifically in AI Text Summarization, score 9.0, showcasing its advanced features for content creation. Help & Manual, with a score of 8.6, may not meet the same level of innovation in this aspect.
- Users say that Help & Manual's Database Management is rated at 9.4, indicating strong performance in managing content effectively. Document360 does not have a specific score for this feature, which may be a consideration for users needing comprehensive database capabilities.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
Help & Manual
Server Edition
$1099
Floating server license for one user at a time. The total number of users is unlimited. Server licenses are great for small to medium authoring teams.
Free Trial
Document360
Free Trial is available
Help & Manual
No trial information availableRatings
Meets Requirements
9.1
347
9.4
20
Ease of Use
9.3
350
8.7
20
Ease of Setup
9.1
235
9.1
11
Ease of Admin
9.1
211
9.5
11
Quality of Support
9.5
335
9.5
18
Has the product been a good partner in doing business?
9.4
209
9.8
9
Product Direction (% positive)
9.5
312
9.4
20
Features by Category
Administration
9.3
80
Not enough data
9.1
76
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.5
93
Not enough data
9.2
88
Not enough data
9.0
87
Not enough data
Compliance
9.1
82
Not enough data
9.2
79
Not enough data
9.3
74
Not enough data
9.2
71
Not enough data
Customer Support
9.2
83
Not enough data
8.9
81
Not enough data
8.9
76
Not enough data
Data Security
9.0
66
Not enough data
9.2
72
Not enough data
9.4
84
Not enough data
9.3
75
Not enough data
Administration
8.9
77
Not enough data
9.3
94
Not enough data
9.3
94
Not enough data
Generative AI
8.2
30
Not enough data
Knowledge Pages
8.5
174
Not enough data
8.6
170
Not enough data
8.9
181
Not enough data
8.4
149
Not enough data
7.8
120
Not enough data
8.8
147
Not enough data
Knowledge Dissemination
8.7
175
Not enough data
9.1
179
Not enough data
9.2
179
Not enough data
8.8
175
Not enough data
8.5
141
Not enough data
7.9
116
Not enough data
9.0
146
Not enough data
8.2
125
Not enough data
8.2
124
Not enough data
Agentic AI - Knowledge Base
8.1
24
Not enough data
8.3
24
Not enough data
8.2
24
Not enough data
Generative AI
8.4
47
Not enough data
Self-Service Experience
9.4
125
Not enough data
9.4
123
Not enough data
Feature Not Available
Not enough data
8.6
72
Not enough data
8.9
79
Not enough data
Self-Service Platform
9.2
81
Not enough data
8.4
74
Not enough data
8.4
68
Not enough data
8.6
72
Not enough data
Agentic AI - Customer Self-Service
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
Management and Discovery - IT Documentation
8.3
19
Not enough data
8.3
19
Not enough data
8.9
19
Not enough data
Operations - IT Documentation
8.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and Help & Manual are categorized as Help Authoring Tool (HAT)
Unique Categories
Document360 is categorized as Knowledge Base, IT Documentation, Customer Self-Service, and Contact Center Knowledge Base
Help & Manual has no unique categories
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Help & Manual
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
15.6%
Financial Services
5.0%
Computer & Network Security
5.0%
Marketing and Advertising
4.2%
Other
48.5%
Computer Software
50.0%
Information Technology and Services
10.0%
Education Management
10.0%
Telecommunications
5.0%
Mechanical or Industrial Engineering
5.0%
Other
20.0%
Alternatives
Discussions
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
Help & Manual has no more discussions with answers
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