# Document360 vs GitBook Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Document360 excels in user experience, particularly with its **intuitive UI** and **powerful search** capabilities. Users appreciate how easy it is to structure their knowledge base, thanks to features like **versioning** and **custom roles** , which enhance overall productivity.
- **Users say** that GitBook offers a very straightforward setup process, making it easy for newcomers to get started. The platform's **intuitive editing tools** and seamless integration with various services are frequently highlighted, allowing users to create and manage documentation effortlessly.
- **Reviewers mention** that Document360's customer support is a standout feature, with many praising the **problem-solving capabilities** of the support team. Users find the weekly information letters helpful, which contributes to a positive overall experience when navigating the platform.
- **According to verified reviews** , GitBook shines in its focus on open-source documentation, with users noting how easy it is to create **readable and accessible documentation**. This makes it particularly appealing for small businesses and open-source projects looking for a simple yet effective solution.
- **G2 reviewers report** that both platforms offer similar scores in ease of use, but Document360 stands out with its **robust article editor** that significantly speeds up the process of creating and updating documentation. Users appreciate the **version control** and **rollback functionality** that enhance their editing experience.
- **Users say** that while GitBook is great for small businesses, Document360's features cater more effectively to mid-market needs, providing a more comprehensive solution for teams that require advanced functionalities like **permissions management** and **knowledge sharing** capabilities.



| | Document360 | GitBook | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 524 | 183 | 
| **Largest Market Segment** | Mid-Market (47.9% of reviews) | Small-Business (81.6% of reviews) | 
| **Entry Level Price** | Contact Us 5 Team Accounts (billed annually) | $0   1 user | 

---
## Top Pros & Cons

### Document360

Pros:
- Ease of Use (46 reviews)
- Features (31 reviews)

Cons:
- Missing Features (11 reviews)
- Editing Difficulties (10 reviews)

### GitBook

Pros:
- Ease of Use (16 reviews)
- Intuitive (10 reviews)

Cons:
- Software Bugs (2 reviews)
- Billing Issues (1 reviews)

---
## Ratings Comparison
| Rating | Document360 | GitBook | 
|---|---|---|
  | **Meets Requirements** | 9.1 (357 reviews) | 9.2 (147 reviews) | 
  | **Ease of Use** | 9.3 (367 reviews) | 9.3 (149 reviews) | 
  | **Ease of Setup** | 9.2 (244 reviews) | 9.3 (115 reviews) | 
  | **Ease of Admin** | 9.1 (214 reviews) | 9.4 (98 reviews) | 
  | **Quality of Support** | 9.5 (343 reviews) | 9.4 (123 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (211 reviews) | 9.5 (93 reviews) | 
  | **Product Direction (% positive)** | 9.4 (320 reviews) | 8.9 (133 reviews) | 

---
## Pricing

### Document360

#### Entry-Level Pricing

Plan: Professional

Price: Contact Us 5 Team Accounts (billed annually)

Description: Built for growing teams to scale documentation efficiently.

Key Features:
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word

[Browse all 3 editions](https://www.g2.com/products/document360/pricing)

#### Free Trial

Yes

### GitBook

#### Entry-Level Pricing

Plan: Free

Price: $0   1 user

Description: GitBook is free for single users


[Browse all 4 editions](https://www.g2.com/products/gitbook/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Document360** | 9.1/10 | 111 |
| **GitBook** | N/A | N/A |

#### Administration

| Feature | Document360 | GitBook | 
|---|---|---|
| **Database Management ** | 9.3 (81 reviews) | Not enough data | 
| **Data Workflows** | 9.1 (77 reviews) | Not enough data | 
| **Issue Management** | Feature Not Available | Not enough data | 

#### Knowledge Management

| Feature | Document360 | GitBook | 
|---|---|---|
| **Knowledge Base** | 9.5 (95 reviews) | Not enough data | 
| **Publishing Workflows** | 9.2 (88 reviews) | Not enough data | 
| **Analytics** | 9.0 (87 reviews) | Not enough data | 

#### Compliance

| Feature | Document360 | GitBook | 
|---|---|---|
| **Policies and Controls** | 9.1 (83 reviews) | Not enough data | 
| **Data Governance** | 9.2 (80 reviews) | Not enough data | 
| **Compliance** | 9.3 (75 reviews) | Not enough data | 
| **Auditing** | 9.2 (71 reviews) | Not enough data | 

#### Customer Support

| Feature | Document360 | GitBook | 
|---|---|---|
| **Intelligent Search** | 9.2 (83 reviews) | Not enough data | 
| **Suggestions** | 8.9 (81 reviews) | Not enough data | 
| **Decision Trees** | 8.9 (76 reviews) | Not enough data | 

#### Data Security

| Feature | Document360 | GitBook | 
|---|---|---|
| **Risk Data Attributes** | 9.0 (66 reviews) | Not enough data | 
| **Data Transport** | 9.2 (72 reviews) | Not enough data | 
| **Access Management** | 9.4 (85 reviews) | Not enough data | 
| **Multi-Factor Authentication** | 9.3 (75 reviews) | Not enough data | 

#### Administration

| Feature | Document360 | GitBook | 
|---|---|---|
| **Integrations** | 8.9 (77 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.3 (95 reviews) | Not enough data | 
| **Performance and Reliability** | 9.3 (95 reviews) | Not enough data | 

#### Generative AI

| Feature | Document360 | GitBook | 
|---|---|---|
| **AI Text Summarization** | 8.3 (31 reviews) | Not enough data | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Document360** | 8.5/10 | 218 |
| **GitBook** | 8.2/10 | 112 |

#### Knowledge Pages

| Feature | Document360 | GitBook | 
|---|---|---|
| **Templates** | 8.5 (177 reviews) | 8.2 (87 reviews) | 
| **In-Content Feedback** | 8.6 (171 reviews) | 8.4 (83 reviews) | 
| **Versioning and Version History** | 8.9 (184 reviews) | 8.9 (97 reviews) | 
| **Decision Trees** | 8.4 (149 reviews) | 8.2 (76 reviews) | 
| **Duplicate Detection** | 7.8 (121 reviews) | 7.9 (65 reviews) | 
| **Content Editor** | 8.8 (148 reviews) | 9.0 (89 reviews) | 

#### Knowledge Dissemination

| Feature | Document360 | GitBook | 
|---|---|---|
| **Page Analytics** | 8.7 (176 reviews) | 8.5 (81 reviews) | 
| **Permissions** | 9.1 (179 reviews) | 8.8 (86 reviews) | 
| **Knowledge Sharing** | 9.2 (181 reviews) | 9.3 (101 reviews) | 
| **Notifications** | 8.8 (176 reviews) | 8.5 (80 reviews) | 
| **Advanced Search** | 8.5 (144 reviews) | 8.5 (75 reviews) | 
| **Browser Extension** | 7.9 (116 reviews) | 7.6 (63 reviews) | 
| **Organization** | 9.0 (149 reviews) | 8.8 (79 reviews) | 
| **Other Integrations** | 8.2 (126 reviews) | 8.2 (71 reviews) | 
| **Knowledge Integrations** | 8.2 (125 reviews) | 8.5 (70 reviews) | 

#### Agentic AI - Knowledge Base

| Feature | Document360 | GitBook | 
|---|---|---|
| **Adaptive Learning** | 8.1 (24 reviews) | 6.7 (7 reviews) | 
| **Natural Language Interaction** | 8.3 (24 reviews) | 7.1 (7 reviews) | 
| **Proactive Assistance** | 8.2 (24 reviews) | 6.0 (7 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Document360** | 8.6/10 | 141 |
| **GitBook** | N/A | N/A |

#### Generative AI

| Feature | Document360 | GitBook | 
|---|---|---|
| **AI Text Summarization** | 8.4 (48 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Document360 | GitBook | 
|---|---|---|
| **Knowledge Base** | 9.4 (128 reviews) | Not enough data | 
| **Searchable Articles** | 9.4 (125 reviews) | Not enough data | 
| **Community Forums** | Feature Not Available | Not enough data | 
| **Mobile Optimization** | 8.7 (73 reviews) | Not enough data | 
| **Personalization** | 8.8 (81 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Document360 | GitBook | 
|---|---|---|
| **Branding** | 9.2 (83 reviews) | Not enough data | 
| **Automation** | 8.4 (74 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.4 (68 reviews) | Not enough data | 
| **Integrations** | 8.6 (73 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Document360 | GitBook | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (10 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (10 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (10 reviews) | Not enough data | 
| **Decision Making** | 8.6 (11 reviews) | Not enough data | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **Document360** | 8.5/10 | 21 |
| **GitBook** | N/A | N/A |

#### Management and Discovery - IT Documentation

| Feature | Document360 | GitBook | 
|---|---|---|
| **Search and Indexing** | 8.5 (21 reviews) | Not enough data | 
| **Version Control** | 8.4 (20 reviews) | Not enough data | 
| **Access and Permissions** | 9.0 (21 reviews) | Not enough data | 

#### Operations - IT Documentation

| Feature | Document360 | GitBook | 
|---|---|---|
| **Integrations** | 8.8 (20 reviews) | Not enough data | 
| **Automation** | 8.2 (20 reviews) | Not enough data | 
| **Reporting** | 8.2 (19 reviews) | Not enough data | 

### AI Documentation Generators

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **GitBook** | N/A | N/A |

#### Documentation Generation - AI Documentation Generators

| Feature | Document360 | GitBook | 
|---|---|---|
| **Project Overviews** | Not enough data | Not enough data | 
| **Docstrings / Comments** | Not enough data | Not enough data | 
| **API Reference** | Not enough data | Not enough data | 

#### Workflow and Integration - AI Documentation Generators

| Feature | Document360 | GitBook | 
|---|---|---|
| **IDE & Editor Extension** | Not enough data | Not enough data | 
| **CI/CD Pipeline Triggering** | Not enough data | Not enough data | 
| **Git/Repository Integration** | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **GitBook** | N/A | N/A |

#### Knowledge Base

| Feature | Document360 | GitBook | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | Document360 | GitBook | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | Document360 | GitBook | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | Document360 | GitBook | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software)

**Unique to Document360 (4):** [IT Documentation Software](https://www.g2.com/categories/it-documentation), [Help Authoring Tools (HAT)](https://www.g2.com/categories/help-authoring-tool-hat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base)

**Unique to GitBook (1):** [AI Documentation Generators](https://www.g2.com/categories/ai-documentation-generators)


---
## Reviewer Demographics

### By Company Size

| Segment | Document360 | GitBook | 
|---|---|---|
| **Small-Business** | 40.2% | 81.6% | 
| **Mid-Market** | 47.9% | 14.5% | 
| **Enterprise** | 11.9% | 3.9% | 

### By Industry

#### Document360

- **Computer Software:** 22.2%
- **Information Technology and Services:** 15.3%
- **Financial Services:** 5.2%
- **Computer & Network Security:** 4.8%
- **Marketing and Advertising:** 4.0%
- **Hospital & Health Care:** 3.6%
- **Telecommunications:** 3.2%
- **Logistics and Supply Chain:** 3.0%
- **Accounting:** 2.8%
- **Education Management:** 2.0%
- **Other:** 33.7%

#### GitBook

- **Computer Software:** 23.5%
- **Information Technology and Services:** 17.3%
- **Non-Profit Organization Management:** 10.1%
- **Education Management:** 6.1%
- **Higher Education:** 5.6%
- **Research:** 3.9%
- **Financial Services:** 3.4%
- **Computer & Network Security:** 3.4%
- **Primary/Secondary Education:** 2.2%
- **Hospital & Health Care:** 1.7%
- **Other:** 22.9%

---
## Alternatives

### Alternatives to Document360

- [ProProfs Knowledge Base Software](https://www.g2.com/products/proprofs-knowledge-base-software/reviews) — 4.6/5 stars (30 reviews)
- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4363 reviews)
- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2319 reviews)
- [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (513 reviews)
- [Helpjuice](https://www.g2.com/products/helpjuice/reviews) — 4.7/5 stars (377 reviews)
- [MadCap Flare](https://www.g2.com/products/madcap-flare/reviews) — 4.4/5 stars (491 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (12044 reviews)
- [Archbee](https://www.g2.com/products/archbee/reviews) — 4.6/5 stars (118 reviews)
- [ClickHelp](https://www.g2.com/products/clickhelp/reviews) — 4.8/5 stars (65 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6987 reviews)

### Alternatives to GitBook

- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (12044 reviews)
- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4363 reviews)
- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2319 reviews)
- [Archbee](https://www.g2.com/products/archbee/reviews) — 4.6/5 stars (118 reviews)
- [Slab](https://www.g2.com/products/slab/reviews) — 4.6/5 stars (309 reviews)
- [Coda](https://www.g2.com/products/superhuman-coda/reviews) — 4.6/5 stars (493 reviews)
- [Slite](https://www.g2.com/products/slite/reviews) — 4.6/5 stars (274 reviews)
- [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (513 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12812 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39131 reviews)

---
## Top Discussions

### Document360

- Title: [What is Document360 used for?](https://www.g2.com/discussions/what-is-document360-used-for) — 1 comment
  > **Top comment:** "For creating Internal or external (customer-facing) documentation."
- Title: [What exciting feature are you going to include in next release.](https://www.g2.com/discussions/43090-what-exciting-feature-are-you-going-to-include-in-next-release) — 1 comment, 1 upvote
  > **Top comment:** "I have been using Document360 for the purpose of documenting various navigations tools etc that the end user to the company software can refer to at any..."
- Title: [Are there any No-code ways to do advanced personalisation.](https://www.g2.com/discussions/28153-are-there-any-no-code-ways-to-do-advanced-personalisation) — 1 comment
  > **Top comment:** "You don't need to use any custom CSS or JavaScript to build your online knowledge base using Document360. It's designed in a way, the editors can simply..."
- Title: [Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?](https://www.g2.com/discussions/28145-is-it-possible-to-add-custom-features-to-the-landing-page-either-as-a-new-drag-and-drop-or-with-html-and-javascript) — 1 comment, 1 upvote
  > **Top comment:** "You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched..."
- Title: [What all API Integration tools document360 offer now?](https://www.g2.com/discussions/26770-what-all-api-integration-tools-document360-offer-now) — 1 comment, 1 upvote
  > **Top comment:** " Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like..."

### GitBook

- Title: [Is GitBook made by GitHub?](https://www.g2.com/discussions/is-gitbook-made-by-github) — 1 comment
  > **Top comment:** "Nope!"
- Title: [Is GitBook opensource?](https://www.g2.com/discussions/is-gitbook-opensource) — 1 comment
  > **Top comment:** "Nope, but you can import your GitBook content to GitHub"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/document360-vs-gitbook)