Compare Document360 and GitBook 
Featured Products
At a Glance
Market Segments
Mid-Market (47.7% of reviews)
Small-Business (81.6% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
$0 1 user
Document360
Star Rating
(510)4.7 out of 5
Market Segments
Mid-Market (47.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansGitBook
Star Rating
(183)4.8 out of 5
Market Segments
Small-Business (81.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0 1 user
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Document360 excels in user experience, particularly with its intuitive UI and powerful search capabilities. Users appreciate how easy it is to structure their knowledge base, thanks to features like versioning and custom roles, which enhance overall productivity.
- Users say that GitBook offers a very straightforward setup process, making it easy for newcomers to get started. The platform's intuitive editing tools and seamless integration with various services are frequently highlighted, allowing users to create and manage documentation effortlessly.
- Reviewers mention that Document360's customer support is a standout feature, with many praising the problem-solving capabilities of the support team. Users find the weekly information letters helpful, which contributes to a positive overall experience when navigating the platform.
- According to verified reviews, GitBook shines in its focus on open-source documentation, with users noting how easy it is to create readable and accessible documentation. This makes it particularly appealing for small businesses and open-source projects looking for a simple yet effective solution.
- G2 reviewers report that both platforms offer similar scores in ease of use, but Document360 stands out with its robust article editor that significantly speeds up the process of creating and updating documentation. Users appreciate the version control and rollback functionality that enhance their editing experience.
- Users say that while GitBook is great for small businesses, Document360's features cater more effectively to mid-market needs, providing a more comprehensive solution for teams that require advanced functionalities like permissions management and knowledge sharing capabilities.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
Free Trial
Document360
Free Trial is available
GitBook
Free Trial is available
Ratings
Meets Requirements
9.1
352
9.2
147
Ease of Use
9.3
355
9.3
149
Ease of Setup
9.1
240
9.3
115
Ease of Admin
9.1
213
9.4
98
Quality of Support
9.5
339
9.4
123
Has the product been a good partner in doing business?
9.4
210
9.5
93
Product Direction (% positive)
9.4
317
8.9
133
Features by Category
Administration
9.3
80
Not enough data
9.1
77
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.5
94
Not enough data
9.2
88
Not enough data
9.0
87
Not enough data
Compliance
9.1
83
Not enough data
9.2
79
Not enough data
9.3
74
Not enough data
9.2
71
Not enough data
Customer Support
9.2
83
Not enough data
8.9
81
Not enough data
8.9
76
Not enough data
Data Security
9.0
66
Not enough data
9.2
72
Not enough data
9.4
84
Not enough data
9.3
75
Not enough data
Administration
8.9
77
Not enough data
9.3
95
Not enough data
9.3
95
Not enough data
Generative AI
8.3
31
Not enough data
Knowledge Pages
8.5
175
8.2
87
8.6
170
8.4
83
8.9
183
8.9
97
8.4
149
8.2
76
7.8
120
7.9
65
8.8
147
9.0
89
Knowledge Dissemination
8.7
176
8.5
81
9.1
179
8.8
86
9.2
179
9.3
101
8.8
176
8.5
80
8.5
143
8.5
75
7.9
116
7.6
63
9.0
148
8.8
79
8.2
125
8.2
71
8.2
124
8.5
70
Agentic AI - Knowledge Base
8.1
24
6.7
7
8.3
24
7.1
7
8.2
24
6.0
7
Generative AI
8.4
48
Not enough data
Self-Service Experience
9.4
127
Not enough data
9.4
125
Not enough data
Feature Not Available
Not enough data
8.7
73
Not enough data
8.8
80
Not enough data
Self-Service Platform
9.2
82
Not enough data
8.4
74
Not enough data
8.4
68
Not enough data
8.6
72
Not enough data
Agentic AI - Customer Self-Service
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.6
11
Not enough data
Management and Discovery - IT Documentation
8.5
21
Not enough data
8.4
20
Not enough data
9.0
21
Not enough data
Operations - IT Documentation
8.8
20
Not enough data
8.2
20
Not enough data
8.2
19
Not enough data
Documentation Generation - AI Documentation Generators
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow and Integration - AI Documentation Generators
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and GitBook are categorized as Knowledge Base
Unique Categories
Document360 is categorized as IT Documentation, Help Authoring Tool (HAT), Customer Self-Service, and Contact Center Knowledge Base
GitBook is categorized as AI Documentation Generators
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
GitBook
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.5%
Information Technology and Services
15.7%
Financial Services
5.2%
Computer & Network Security
5.0%
Marketing and Advertising
4.1%
Other
48.6%
Computer Software
23.5%
Information Technology and Services
17.3%
Non-Profit Organization Management
10.1%
Education Management
6.1%
Higher Education
5.6%
Other
37.4%
Discussions
What is Document360 used for?
1 Comment
AB
For creating Internal or external (customer-facing) documentation.Read more
What exciting feature are you going to include in next release.
1 Comment
CD
I have been using Document360 for the purpose of documenting various navigations tools etc that the end user to the company software can refer to at any...Read more
Are there any No-code ways to do advanced personalisation.
1 Comment
SK
You don't need to use any custom CSS or JavaScript to build your online knowledge base using Document360. It's designed in a way, the editors can simply...Read more
GitBook has no more discussions with answers
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