Compare Document360 and eXo Platform 
Featured Products
At a Glance
Market Segments
Mid-Market (47.8% of reviews)
Small-Business (38.5% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free
Document360
Star Rating
(498)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing planseXo Platform
Star Rating
(93)4.3 out of 5
Market Segments
Small-Business (38.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Document360 excels in user experience, with its intuitive UI and powerful search functionality being highlighted as game changers. Users appreciate how easy it is to structure their knowledge base, thanks to features like versioning and category management.
- Users say eXo Platform stands out for its unique blend of enterprise-grade features and open-source flexibility. Reviewers note that it enhances team collaboration through tools like video conferencing and task assignment, making it a strategic choice for integration within teams.
- According to verified reviews, Document360's customer support is frequently praised for being responsive and helpful. Users mention that the support team acts as problem solvers, providing valuable weekly updates that enhance the overall user experience.
- Reviewers mention that eXo Platform offers a solid experience for small businesses, with features that facilitate employee engagement and task management. However, some users express that it may not fully meet the specific workflow needs of larger organizations.
- G2 reviewers highlight Document360's robust article editor, which significantly speeds up the process of creating and updating documentation. Users appreciate the version control and rollback features, which streamline their documentation workflow compared to previous methods.
- Users report that while eXo Platform has a strong community and open-source appeal, it currently lacks the volume of recent reviews compared to Document360, which may indicate a need for improvement in user engagement and feedback collection.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
eXo Platform
eXo Platform Community
Free
Free digital workplace software to build your project.
- https://trial.exoplatform.org/
Free Trial
Document360
Free Trial is available
eXo Platform
Free Trial is available
Ratings
Meets Requirements
9.1
347
8.4
80
Ease of Use
9.3
350
8.7
80
Ease of Setup
9.1
235
8.5
40
Ease of Admin
9.1
211
8.2
40
Quality of Support
9.5
335
8.6
68
Has the product been a good partner in doing business?
9.4
209
8.3
35
Product Direction (% positive)
9.5
312
8.8
77
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.3
80
Not enough data
9.1
76
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.5
93
Not enough data
9.2
88
Not enough data
9.0
87
Not enough data
Compliance
9.1
82
Not enough data
9.2
79
Not enough data
9.3
74
Not enough data
9.2
71
Not enough data
Customer Support
9.2
83
Not enough data
8.9
81
Not enough data
8.9
76
Not enough data
Data Security
9.0
66
Not enough data
9.2
72
Not enough data
9.4
84
Not enough data
9.3
75
Not enough data
Administration
8.9
77
Not enough data
9.3
94
Not enough data
9.3
94
Not enough data
Generative AI
8.2
30
Not enough data
Knowledge Pages
8.5
174
Not enough data
8.6
170
Not enough data
8.9
181
Not enough data
8.4
149
Not enough data
7.8
120
Not enough data
8.8
147
Not enough data
Knowledge Dissemination
8.7
175
Not enough data
9.1
179
Not enough data
9.2
179
Not enough data
8.8
175
Not enough data
8.5
141
Not enough data
7.9
116
Not enough data
9.0
146
Not enough data
8.2
125
Not enough data
8.2
124
Not enough data
Agentic AI - Knowledge Base
8.1
24
Not enough data
8.3
24
Not enough data
8.2
24
Not enough data
Generative AI
8.4
47
Not enough data
Self-Service Experience
9.4
125
Not enough data
9.4
123
Not enough data
Feature Not Available
Not enough data
8.6
72
Not enough data
8.9
79
Not enough data
Self-Service Platform
9.2
81
Not enough data
8.4
74
Not enough data
8.4
68
Not enough data
8.6
72
Not enough data
Agentic AI - Customer Self-Service
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Community Features - Enterprise Social Networking (ESN)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Reporting Features - Enterprise Social Networking (ESN)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Social Networking (ESN)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management and Discovery - IT Documentation
8.3
19
Not enough data
8.3
19
Not enough data
8.9
19
Not enough data
Operations - IT Documentation
8.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
Agentic AI - Employee Intranet
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and eXo Platform are categorized as Knowledge Base
Unique Categories
Document360 is categorized as IT Documentation, Help Authoring Tool (HAT), Customer Self-Service, and Contact Center Knowledge Base
eXo Platform is categorized as Enterprise Social Networking (ESN), Employee Intranet, and Employee Engagement
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
eXo Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
15.6%
Computer & Network Security
5.0%
Financial Services
5.0%
Marketing and Advertising
4.2%
Other
48.5%
Information Technology and Services
36.6%
Computer Software
7.3%
Telecommunications
4.9%
Marketing and Advertising
3.7%
Civil Engineering
2.4%
Other
45.1%
Discussions
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
How can I try the product?
1 Comment
Official Response from eXo Platform
You can contact us to get a customized demo or a dedicated testing environment suited to your use cases.
You can also start by visiting our online community...Read more
Is your product cloud-based or on-premise?
1 Comment
Official Response from eXo Platform
You can install the product on-premise. Or, we can also host and manage your platform for you in the cloud. Both options are available for Enterprise,...Read more
Which services are included in the subscription price?
1 Comment
Official Response from eXo Platform
Support , maintenance, security advisory, cloud hosting as well as self-care services are included in the subscription price. Other services are purchased...Read more
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