# Document360 vs Elium Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Document360 excels in user satisfaction, boasting a significantly higher overall score compared to Elium. Users appreciate its intuitive UI and powerful search capabilities, which they describe as game changers for structuring knowledge bases.
- **Users say** that Document360's robust article editor and version control features make creating and updating documentation much faster than previous methods. In contrast, while Elium offers a user-friendly interface, it lacks the same level of advanced editing tools that users find beneficial.
- **Reviewers mention** that Document360's customer support is highly responsive and effective, with many praising the problem-solving capabilities of the support team. Elium, while providing decent support, does not receive the same level of acclaim, indicating potential areas for improvement.
- **According to verified reviews** , Document360's ease of setup and administration is a standout feature, with users highlighting how straightforward it is to implement and manage. Elium, while also noted for its fast setup, does not match the same level of user satisfaction in this area.
- **Users highlight** that Document360's AI writing assistant significantly enhances productivity, helping teams write better and faster. Elium, on the other hand, is praised for its powerful search engine and open API, which allows for easy integration with other applications, but lacks the advanced writing tools found in Document360.
- **G2 reviewers indicate** that both products serve the mid-market well, but Document360 has a broader user base and more recent reviews, suggesting it is currently more aligned with user needs and expectations compared to Elium, which has seen less recent activity and feedback.



| | Document360 | Elium | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 513 | 12 | 
| **Largest Market Segment** | Mid-Market (47.8% of reviews) | Mid-Market (66.7% of reviews) | 
| **Entry Level Price** | Contact Us 5 Team Accounts (billed annually) | Upon request Volume pricing available | 

---
## Top Pros & Cons

### Document360

Pros:
- Ease of Use (46 reviews)
- Features (31 reviews)

Cons:
- Missing Features (11 reviews)
- Editing Difficulties (10 reviews)

### Elium

**Not enough data**

---
## Ratings Comparison
| Rating | Document360 | Elium | 
|---|---|---|
  | **Meets Requirements** | 9.1 (353 reviews) | 8.2 (10 reviews) | 
  | **Ease of Use** | 9.3 (357 reviews) | 8.2 (10 reviews) | 
  | **Ease of Setup** | 9.1 (241 reviews) | 8.5 (9 reviews) | 
  | **Ease of Admin** | 9.1 (213 reviews) | 8.5 (10 reviews) | 
  | **Quality of Support** | 9.5 (340 reviews) | 8.0 (10 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (210 reviews) | 8.1 (7 reviews) | 
  | **Product Direction (% positive)** | 9.4 (318 reviews) | 7.7 (10 reviews) | 

---
## Pricing

### Document360

#### Entry-Level Pricing

Plan: Professional

Price: Contact Us 5 Team Accounts (billed annually)

Description: Built for growing teams to scale documentation efficiently.

Key Features:
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word

[Browse all 3 editions](https://www.g2.com/products/document360/pricing)

#### Free Trial

Yes

### Elium

#### Entry-Level Pricing

Plan: Enterprise

Price: Upon request Volume pricing available

Description: Everything in Corporate + the following features

Key Features:
- Unlimited platform administrators
- Platform branding
- Custom domain

[Browse all 3 editions](https://www.g2.com/products/elium/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Document360** | 9.1/10 | 110 |
| **Elium** | N/A | N/A |

#### Administration

| Feature | Document360 | Elium | 
|---|---|---|
| **Database Management ** | 9.3 (80 reviews) | Not enough data | 
| **Data Workflows** | 9.1 (77 reviews) | Not enough data | 
| **Issue Management** | Feature Not Available | Not enough data | 

#### Knowledge Management

| Feature | Document360 | Elium | 
|---|---|---|
| **Knowledge Base** | 9.5 (94 reviews) | Not enough data | 
| **Publishing Workflows** | 9.2 (88 reviews) | Not enough data | 
| **Analytics** | 9.0 (87 reviews) | Not enough data | 

#### Compliance

| Feature | Document360 | Elium | 
|---|---|---|
| **Policies and Controls** | 9.1 (83 reviews) | Not enough data | 
| **Data Governance** | 9.2 (79 reviews) | Not enough data | 
| **Compliance** | 9.3 (74 reviews) | Not enough data | 
| **Auditing** | 9.2 (71 reviews) | Not enough data | 

#### Customer Support

| Feature | Document360 | Elium | 
|---|---|---|
| **Intelligent Search** | 9.2 (83 reviews) | Not enough data | 
| **Suggestions** | 8.9 (81 reviews) | Not enough data | 
| **Decision Trees** | 8.9 (76 reviews) | Not enough data | 

#### Data Security

| Feature | Document360 | Elium | 
|---|---|---|
| **Risk Data Attributes** | 9.0 (66 reviews) | Not enough data | 
| **Data Transport** | 9.2 (72 reviews) | Not enough data | 
| **Access Management** | 9.4 (84 reviews) | Not enough data | 
| **Multi-Factor Authentication** | 9.3 (75 reviews) | Not enough data | 

#### Administration

| Feature | Document360 | Elium | 
|---|---|---|
| **Integrations** | 8.9 (77 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.3 (95 reviews) | Not enough data | 
| **Performance and Reliability** | 9.3 (95 reviews) | Not enough data | 

#### Generative AI

| Feature | Document360 | Elium | 
|---|---|---|
| **AI Text Summarization** | 8.3 (31 reviews) | Not enough data | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Document360** | 8.5/10 | 215 |
| **Elium** | N/A | N/A |

#### Knowledge Pages

| Feature | Document360 | Elium | 
|---|---|---|
| **Templates** | 8.5 (175 reviews) | Not enough data | 
| **In-Content Feedback** | 8.6 (170 reviews) | Feature Not Available | 
| **Versioning and Version History** | 8.9 (183 reviews) | Not enough data | 
| **Decision Trees** | 8.4 (149 reviews) | Feature Not Available | 
| **Duplicate Detection** | 7.8 (120 reviews) | Not enough data | 
| **Content Editor** | 8.8 (147 reviews) | Not enough data | 

#### Knowledge Dissemination

| Feature | Document360 | Elium | 
|---|---|---|
| **Page Analytics** | 8.7 (176 reviews) | Not enough data | 
| **Permissions** | 9.1 (179 reviews) | Not enough data | 
| **Knowledge Sharing** | 9.2 (179 reviews) | Not enough data | 
| **Notifications** | 8.8 (176 reviews) | Not enough data | 
| **Advanced Search** | 8.5 (144 reviews) | Not enough data | 
| **Browser Extension** | 7.9 (116 reviews) | Not enough data | 
| **Organization** | 9.0 (148 reviews) | Not enough data | 
| **Other Integrations** | 8.2 (126 reviews) | Not enough data | 
| **Knowledge Integrations** | 8.2 (124 reviews) | Not enough data | 

#### Agentic AI - Knowledge Base

| Feature | Document360 | Elium | 
|---|---|---|
| **Adaptive Learning** | 8.1 (24 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (24 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (24 reviews) | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Document360** | 8.6/10 | 140 |
| **Elium** | N/A | N/A |

#### Generative AI

| Feature | Document360 | Elium | 
|---|---|---|
| **AI Text Summarization** | 8.4 (48 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Document360 | Elium | 
|---|---|---|
| **Knowledge Base** | 9.4 (127 reviews) | Not enough data | 
| **Searchable Articles** | 9.4 (125 reviews) | Not enough data | 
| **Community Forums** | Feature Not Available | Not enough data | 
| **Mobile Optimization** | 8.7 (73 reviews) | Not enough data | 
| **Personalization** | 8.8 (80 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Document360 | Elium | 
|---|---|---|
| **Branding** | 9.2 (82 reviews) | Not enough data | 
| **Automation** | 8.4 (74 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.4 (68 reviews) | Not enough data | 
| **Integrations** | 8.6 (72 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Document360 | Elium | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (10 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (10 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (10 reviews) | Not enough data | 
| **Decision Making** | 8.6 (11 reviews) | Not enough data | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **Document360** | 8.5/10 | 21 |
| **Elium** | N/A | N/A |

#### Management and Discovery - IT Documentation

| Feature | Document360 | Elium | 
|---|---|---|
| **Search and Indexing** | 8.5 (21 reviews) | Not enough data | 
| **Version Control** | 8.4 (20 reviews) | Not enough data | 
| **Access and Permissions** | 9.0 (21 reviews) | Not enough data | 

#### Operations - IT Documentation

| Feature | Document360 | Elium | 
|---|---|---|
| **Integrations** | 8.8 (20 reviews) | Not enough data | 
| **Automation** | 8.2 (20 reviews) | Not enough data | 
| **Reporting** | 8.2 (19 reviews) | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **Elium** | N/A | N/A |

#### Knowledge Base

| Feature | Document360 | Elium | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | Document360 | Elium | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | Document360 | Elium | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | Document360 | Elium | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software)

**Unique to Document360 (4):** [IT Documentation Software](https://www.g2.com/categories/it-documentation), [Help Authoring Tools (HAT)](https://www.g2.com/categories/help-authoring-tool-hat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base)



---
## Reviewer Demographics

### By Company Size

| Segment | Document360 | Elium | 
|---|---|---|
| **Small-Business** | 40.3% | 25.0% | 
| **Mid-Market** | 47.8% | 66.7% | 
| **Enterprise** | 11.9% | 8.3% | 

### By Industry

#### Document360

- **Computer Software:** 21.6%
- **Information Technology and Services:** 15.6%
- **Financial Services:** 5.1%
- **Computer & Network Security:** 4.9%
- **Marketing and Advertising:** 4.1%
- **Hospital & Health Care:** 3.5%
- **Telecommunications:** 3.3%
- **Logistics and Supply Chain:** 3.1%
- **Accounting:** 2.9%
- **Education Management:** 2.1%
- **Other:** 33.7%

#### Elium

- **Banking:** 33.3%
- **Research:** 8.3%
- **Management Consulting:** 8.3%
- **International Trade and Development:** 8.3%
- **Information Technology and Services:** 8.3%
- **Information Services:** 8.3%
- **Human Resources:** 8.3%
- **Financial Services:** 8.3%
- **Building Materials:** 8.3%

---
## Alternatives

### Alternatives to Document360

- [ProProfs Knowledge Base Software](https://www.g2.com/products/proprofs-knowledge-base-software/reviews) — 4.6/5 stars (30 reviews)
- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4348 reviews)
- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2317 reviews)
- [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (513 reviews)
- [Helpjuice](https://www.g2.com/products/helpjuice/reviews) — 4.7/5 stars (376 reviews)
- [MadCap Flare](https://www.g2.com/products/madcap-flare/reviews) — 4.4/5 stars (486 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11820 reviews)
- [Archbee](https://www.g2.com/products/archbee/reviews) — 4.6/5 stars (118 reviews)
- [ClickHelp](https://www.g2.com/products/clickhelp/reviews) — 4.8/5 stars (65 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)

### Alternatives to Elium

- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11820 reviews)
- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4348 reviews)
- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2317 reviews)
- [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (513 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39007 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12355 reviews)
- [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) — 4.5/5 stars (5561 reviews)
- [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1120 reviews)
- [Stack Overflow Internal](https://www.g2.com/products/stack-overflow-internal/reviews) — 4.5/5 stars (792 reviews)
- [IT Glue](https://www.g2.com/products/it-glue/reviews) — 4.6/5 stars (678 reviews)

---
## Top Discussions

### Document360

- Title: [What is Document360 used for?](https://www.g2.com/discussions/what-is-document360-used-for) — 1 comment
  > **Top comment:** "For creating Internal or external (customer-facing) documentation."
- Title: [What exciting feature are you going to include in next release.](https://www.g2.com/discussions/43090-what-exciting-feature-are-you-going-to-include-in-next-release) — 1 comment, 1 upvote
  > **Top comment:** "I have been using Document360 for the purpose of documenting various navigations tools etc that the end user to the company software can refer to at any..."
- Title: [Are there any No-code ways to do advanced personalisation.](https://www.g2.com/discussions/28153-are-there-any-no-code-ways-to-do-advanced-personalisation) — 1 comment
  > **Top comment:** "You don't need to use any custom CSS or JavaScript to build your online knowledge base using Document360. It's designed in a way, the editors can simply..."
- Title: [Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?](https://www.g2.com/discussions/28145-is-it-possible-to-add-custom-features-to-the-landing-page-either-as-a-new-drag-and-drop-or-with-html-and-javascript) — 1 comment, 1 upvote
  > **Top comment:** "You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched..."
- Title: [What all API Integration tools document360 offer now?](https://www.g2.com/discussions/26770-what-all-api-integration-tools-document360-offer-now) — 1 comment, 1 upvote
  > **Top comment:** " Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like..."

### Elium

- Title: [Can we get an export from elium? In what form?](https://www.g2.com/discussions/backup) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "You have the ability to export content through Elium's API at any time. Once you subscribe to a paying plan, you can request through our support for an..."
- Title: [What's up with the intellectual property of our data?](https://www.g2.com/discussions/property) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We are an independent and GDPR-compliant vendor established since 2008 in Belgium. Our whole infrastructure, customer data and their backups are entirely..."
- Title: [What is your guaranteed availability?](https://www.g2.com/discussions/availability-7ee897c3-67d6-4b30-afb4-afac821fa0b8) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "For Enterprise plans, we commit to an SLA of 99.5% guaranteed platform uptime per user per month and a 24-hour support response time for critical incidents...."
- Title: [Is it possible to host elium on our own servers?](https://www.g2.com/discussions/security-446b357e-32b6-47e3-80af-000e4cd1ed77) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "No. We believe Software-as-a-Service is today's most efficient and reliable way for organisations to deploy business software whatever their size. Our SaaS..."
- Title: [Is my data secure?](https://www.g2.com/discussions/security-235f8526-9f26-4446-8542-181e4d4ed2f2) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Sure! We are an independent and GDPR-compliant vendor established since 2008 in Belgium. Our whole infrastructure, customer data and their backups are..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/document360-vs-elium)