Compare Document360 and Dr. Explain 
Featured Products
At a Glance
Market Segments
Mid-Market (47.8% of reviews)
Small-Business (73.3% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
$290.00 1 User Per Year
Document360
Star Rating
(498)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansDr. Explain
Star Rating
(30)4.5 out of 5
Market Segments
Small-Business (73.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$290.00 1 User Per Year
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Document360 excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Dr. Explain. Users appreciate its intuitive UI and powerful search capabilities, which they describe as game changers for structuring knowledge bases.
- According to verified reviews, Document360 has a much larger volume of feedback, with 486 reviews compared to Dr. Explain's 30. This suggests that Document360's features and user experiences are more widely validated, providing potential buyers with greater confidence in its effectiveness.
- Users say that Dr. Explain is particularly praised for its ease of use and installation, with one reviewer highlighting the seamless conversion of help files from competitors. This indicates that it may be a good choice for smaller businesses looking for straightforward solutions.
- Reviewers mention that Document360's robust article editor and version control features significantly speed up the documentation process. Users have noted that these functionalities make creating and updating content much more efficient than previous methods.
- According to recent user feedback, Document360's customer support is highly regarded, with users describing the team as problem solvers and appreciating the helpful weekly information letters. In contrast, Dr. Explain's support quality is perceived as lower, which could be a concern for users needing reliable assistance.
- G2 reviewers highlight that while both products are user-friendly, Document360's comprehensive features, such as custom roles and an AI writing assistant, provide a more powerful toolkit for teams looking to enhance their documentation processes compared to Dr. Explain's more basic offerings.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
Dr. Explain
Business License
$290.00
1 User Per Year
- No watermarks or credits labels
- Collaboration
- Allows create manuals in any format: Web, CHM, DOCX, PDF
Free Trial
Document360
Free Trial is available
Dr. Explain
Free Trial is available
Ratings
Meets Requirements
9.1
347
9.0
28
Ease of Use
9.3
350
9.2
29
Ease of Setup
9.1
235
9.4
17
Ease of Admin
9.1
211
9.3
16
Quality of Support
9.5
335
8.4
22
Has the product been a good partner in doing business?
9.4
209
9.1
16
Product Direction (% positive)
9.5
312
8.4
29
Features by Category
Administration
9.3
80
Not enough data
9.1
76
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.5
93
Not enough data
9.2
88
Not enough data
9.0
87
Not enough data
Compliance
9.1
82
Not enough data
9.2
79
Not enough data
9.3
74
Not enough data
9.2
71
Not enough data
Customer Support
9.2
83
Not enough data
8.9
81
Not enough data
8.9
76
Not enough data
Data Security
9.0
66
Not enough data
9.2
72
Not enough data
9.4
84
Not enough data
9.3
75
Not enough data
Administration
8.9
77
Not enough data
9.3
94
Not enough data
9.3
94
Not enough data
Generative AI
8.2
30
Not enough data
Knowledge Pages
8.5
174
Not enough data
8.6
170
Not enough data
8.9
181
Not enough data
8.4
149
Not enough data
7.8
120
Not enough data
8.8
147
Not enough data
Knowledge Dissemination
8.7
175
Not enough data
9.1
179
Not enough data
9.2
179
Not enough data
8.8
175
Not enough data
8.5
141
Not enough data
7.9
116
Not enough data
9.0
146
Not enough data
8.2
125
Not enough data
8.2
124
Not enough data
Agentic AI - Knowledge Base
8.1
24
Not enough data
8.3
24
Not enough data
8.2
24
Not enough data
Generative AI
8.4
47
Not enough data
Self-Service Experience
9.4
125
Not enough data
9.4
123
Not enough data
Feature Not Available
Not enough data
8.6
72
Not enough data
8.9
79
Not enough data
Self-Service Platform
9.2
81
Not enough data
8.4
74
Not enough data
8.4
68
Not enough data
8.6
72
Not enough data
Agentic AI - Customer Self-Service
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
Management and Discovery - IT Documentation
8.3
19
Not enough data
8.3
19
Not enough data
8.9
19
Not enough data
Operations - IT Documentation
8.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and Dr. Explain are categorized as Help Authoring Tool (HAT)
Unique Categories
Document360 is categorized as Knowledge Base, IT Documentation, Customer Self-Service, and Contact Center Knowledge Base
Dr. Explain has no unique categories
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dr. Explain
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
15.6%
Computer & Network Security
5.0%
Financial Services
5.0%
Marketing and Advertising
4.2%
Other
48.5%
Computer Software
30.0%
Information Technology and Services
13.3%
Aviation & Aerospace
3.3%
Education Management
3.3%
Electrical/Electronic Manufacturing
3.3%
Other
46.7%
Alternatives
Discussions
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
Dr. Explain has no discussions with answers
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