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At a Glance
Market Segments
Mid-Market (47.8% of reviews)
Small-Business (75.0% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
No pricing available
Document360
Star Rating
(497)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansDokuWiki
Star Rating
(12)3.9 out of 5
Market Segments
Small-Business (75.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about DokuWikiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say Document360 excels in ease of use with a score of 9.3, while users report DokuWiki's ease of use is lower at 8.5. Reviewers mention that Document360's intuitive interface and user-friendly design make it easy for teams to adopt quickly.
- Users on G2 highlight Document360's quality of support, scoring 9.5, significantly higher than DokuWiki's 7.2. Reviewers mention that Document360's responsive customer service and extensive documentation provide a solid support experience.
- Reviewers mention that Document360 has a strong product direction with a score of 9.5, while DokuWiki scores a perfect 10.0. Users say that DokuWiki's active community contributes to its continuous improvement, but Document360's roadmap is more aligned with business needs.
- Users report that Document360's ease of setup is rated at 9.2, compared to DokuWiki's 8.3. Reviewers mention that Document360's guided setup process simplifies onboarding, whereas DokuWiki can be more complex for new users.
- G2 users highlight that Document360 meets requirements with a score of 9.1, while DokuWiki scores 8.8. Reviewers say that Document360's features, such as version control and collaboration tools, are particularly beneficial for mid-market companies.
- Users say Document360 is favored in the mid-market segment (47.7% of reviews), while DokuWiki is more popular among small businesses (75.0% of reviews). Reviewers mention that Document360's robust features cater well to larger teams, while DokuWiki's simplicity appeals to smaller organizations.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
DokuWiki
No pricing availableFree Trial
Document360
Free Trial is available
DokuWiki
No trial information availableRatings
Meets Requirements
9.1
347
8.8
8
Ease of Use
9.3
350
8.5
8
Ease of Setup
9.1
235
8.3
5
Ease of Admin
9.1
211
8.3
5
Quality of Support
9.5
335
7.2
6
Has the product been a good partner in doing business?
9.4
209
Not enough data
Product Direction (% positive)
9.5
312
10.0
8
Features by Category
Administration
9.3
80
Not enough data
9.1
76
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.5
93
Not enough data
9.2
88
Not enough data
9.0
87
Not enough data
Compliance
9.1
82
Not enough data
9.2
79
Not enough data
9.3
74
Not enough data
9.2
71
Not enough data
Customer Support
9.2
83
Not enough data
8.9
81
Not enough data
8.9
76
Not enough data
Data Security
9.0
66
Not enough data
9.2
72
Not enough data
9.4
84
Not enough data
9.3
75
Not enough data
Administration
8.9
77
Not enough data
9.3
94
Not enough data
9.3
94
Not enough data
Generative AI
8.2
30
Not enough data
Knowledge Pages
8.5
174
Not enough data
8.6
170
Not enough data
8.9
181
Not enough data
8.4
149
Not enough data
7.8
120
Not enough data
8.8
147
Not enough data
Knowledge Dissemination
8.7
175
Not enough data
9.1
179
Not enough data
9.2
179
Not enough data
8.8
175
Not enough data
8.5
141
Not enough data
7.9
116
Not enough data
9.0
146
Not enough data
8.2
125
Not enough data
8.2
124
Not enough data
Agentic AI - Knowledge Base
8.1
24
Not enough data
8.3
24
Not enough data
8.2
24
Not enough data
Generative AI
8.4
47
Not enough data
Self-Service Experience
9.4
125
Not enough data
9.4
123
Not enough data
Feature Not Available
Not enough data
8.6
72
Not enough data
8.9
79
Not enough data
Self-Service Platform
9.2
81
Not enough data
8.4
74
Not enough data
8.4
68
Not enough data
8.6
72
Not enough data
Agentic AI - Customer Self-Service
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
Management and Discovery - IT Documentation
8.3
19
Not enough data
8.3
19
Not enough data
8.9
19
Not enough data
Operations - IT Documentation
8.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and DokuWiki are categorized as Knowledge Base
Unique Categories
Document360 is categorized as IT Documentation, Help Authoring Tool (HAT), Customer Self-Service, and Contact Center Knowledge Base
DokuWiki has no unique categories
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
DokuWiki
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
15.6%
Financial Services
5.0%
Computer & Network Security
5.0%
Marketing and Advertising
4.2%
Other
48.5%
Information Technology and Services
25.0%
Computer Software
16.7%
Banking
16.7%
Law Practice
8.3%
Construction
8.3%
Other
25.0%
Discussions
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
DokuWiki has no discussions with answers
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