Compare Docsie and Shelf 
At a Glance
Market Segments
Small-Business (78.3% of reviews)
Mid-Market (55.6% of reviews)
Entry-Level Pricing
$10.00 1 Users Per Month
No pricing available
Docsie
Star Rating
(118)4.8 out of 5
Market Segments
Small-Business (78.3% of reviews)
Pros & Cons
Entry-Level Pricing
$10.00 1 Users Per Month
Browse all 3 pricing plansShelf
Star Rating
(141)4.7 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ShelfDocsie vs Shelf
When assessing the two solutions, reviewers found Docsie easier to use and administer. However, reviewers preferred the ease of set up, and doing business with Shelf overall.
- Reviewers felt that Docsie meets the needs of their business better than Shelf.
- When comparing quality of ongoing product support, reviewers felt that Docsie is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Docsie over Shelf.
Pricing
Entry-Level Pricing
Docsie
Standard
$10.00
1 Users Per Month
Great for companies looking to build product docs
- Unlimited content
- Unlimited storage
- 1 Custom Domain with SSL
Shelf
No pricing availableFree Trial
Docsie
Free Trial is available
Shelf
No trial information availableRatings
Meets Requirements
9.5
60
9.2
98
Ease of Use
9.5
59
9.4
99
Ease of Setup
8.9
12
9.6
60
Ease of Admin
10.0
9
9.5
62
Quality of Support
9.9
60
9.7
94
Has the product been a good partner in doing business?
9.7
10
9.8
61
Product Direction (% positive)
10.0
14
9.2
93
Features by Category
Administration
Not enough data
9.1
41
Not enough data
9.2
35
Not enough data
9.3
36
Knowledge Management
Not enough data
9.7
60
Not enough data
9.3
48
Not enough data
9.0
52
Compliance
Not enough data
9.4
44
Not enough data
9.5
40
Not enough data
9.4
36
Not enough data
9.1
28
Customer Support
Not enough data
9.4
62
Not enough data
9.2
51
Not enough data
9.1
53
Data Security
Not enough data
9.3
31
Not enough data
9.3
33
Not enough data
9.5
39
Not enough data
Feature Not Available
Administration
Not enough data
9.2
41
Not enough data
9.4
52
Not enough data
9.7
56
Generative AI
Not enough data
Not enough data
Knowledge Pages
8.7
10
8.6
22
9.6
8
9.1
23
9.7
10
9.0
24
8.3
5
8.8
23
Feature Not Available
7.8
9
Not enough data
8.2
12
Knowledge Dissemination
9.0
10
9.0
22
9.2
10
9.1
24
9.1
9
9.4
24
9.3
10
8.4
25
Not enough data
8.7
13
Not enough data
7.6
7
Not enough data
9.0
12
Not enough data
7.9
8
Not enough data
9.0
10
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sources
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Document Generation
Not enough data
Not enough data
Compatibility
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI powered search - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compatibility - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
File Types
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Edit & Revise
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrate & Embed
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operating System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Document Creation
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.2
24
Not enough data
9.1
25
Not enough data
8.6
16
Not enough data
8.5
12
Not enough data
8.8
16
Self-Service Platform
Not enough data
9.2
14
Not enough data
8.6
12
Not enough data
8.7
14
Not enough data
8.5
16
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Docsie and Shelf are categorized as Knowledge Base, Contact Center Knowledge Base, and Customer Self-Service
Unique Categories
Docsie is categorized as Document Generation, Document Creation, Enterprise Search Software, and Help Authoring Tool (HAT)
Shelf is categorized as Genesys AppFoundry Marketplace
Reviews
Reviewers' Company Size
Docsie
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Shelf
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
31.3%
Management Consulting
18.3%
Financial Services
8.7%
Telecommunications
7.0%
Computer Software
6.1%
Other
28.7%
Financial Services
16.3%
Consumer Services
11.1%
Food & Beverages
6.7%
Telecommunications
5.9%
Leisure, Travel & Tourism
5.2%
Other
54.8%
Discussions
What is Docsie used for?
1 Comment
Official Response from Docsie
Docsie is an innovative documentation management tool designed for ease of use and efficiency. It stands out with its AI-powered features, enabling automated...Read more
Docsie has no more discussions with answers
Is it a better way to upload pictures (print screen) with better resolution?
1 Comment
Official Response from Shelf
Hello and thank you for reaching out!
There are several ways you can go about getting images into Shelf: you can either upload them as images or as part...Read more
Shelf has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
