# Docsie vs Document360 Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Document360 excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Docsie. Users appreciate its **intuitive UI** and **powerful search** capabilities, which streamline the process of structuring knowledge bases.
- **According to verified reviews** , Document360's implementation process is praised for its ease, with users highlighting features like **version control** and a **robust article editor** that make creating and updating documentation much faster than previous methods.
- **Users say** that while both platforms offer strong support, Document360's customer service stands out as a "problem solver," with many users noting the helpfulness of their **weekly information letters** and responsive support team.
- **Reviewers mention** that Docsie shines in its adaptability, with features like the **snippets tool** allowing for flexible content creation. Users find its **accuracy in data handling** to be a significant advantage, making it a valuable tool for specific documentation needs.
- **G2 reviewers highlight** that while Document360 has a larger market presence and more reviews, Docsie appeals to small businesses with its lower entry-level price, making it an attractive option for startups looking for cost-effective solutions.
- **According to recent user feedback** , both platforms have their strengths in usability, but Document360's features like **category management** and **custom roles** provide a more structured approach to knowledge management, which some users find essential for larger teams.



| | Docsie | Document360 | 
|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 118 | 524 | 
| **Largest Market Segment** | Small-Business (78.3% of reviews) | Mid-Market (47.9% of reviews) | 
| **Entry Level Price** | $10.00 1 Users Per Month | Contact Us 5 Team Accounts (billed annually) | 

---
## Top Pros & Cons

### Docsie

Pros:
- Centralization (1 reviews)
- Collaboration (1 reviews)

Cons:
- Integration Issues (1 reviews)
- Lack of Integrations (1 reviews)

### Document360

Pros:
- Ease of Use (46 reviews)
- Features (31 reviews)

Cons:
- Missing Features (11 reviews)
- Editing Difficulties (10 reviews)

---
## Ratings Comparison
| Rating | Docsie | Document360 | 
|---|---|---|
  | **Meets Requirements** | 9.5 (60 reviews) | 9.1 (357 reviews) | 
  | **Ease of Use** | 9.5 (59 reviews) | 9.3 (367 reviews) | 
  | **Ease of Setup** | 8.9 (12 reviews) | 9.2 (244 reviews) | 
  | **Ease of Admin** | 10.0 (9 reviews) | 9.1 (214 reviews) | 
  | **Quality of Support** | 9.9 (60 reviews) | 9.5 (343 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.7 (10 reviews) | 9.5 (211 reviews) | 
  | **Product Direction (% positive)** | 10.0 (14 reviews) | 9.4 (320 reviews) | 

---
## Pricing

### Docsie

#### Entry-Level Pricing

Plan: Standard

Price: $10.00 1 Users Per Month

Description: Great for companies looking to build product docs

Key Features:
- Unlimited content
- Unlimited storage
- 1 Custom Domain with SSL

[Browse all 3 editions](https://www.g2.com/products/docsie/pricing)

#### Free Trial

Yes

### Document360

#### Entry-Level Pricing

Plan: Professional

Price: Contact Us 5 Team Accounts (billed annually)

Description: Built for growing teams to scale documentation efficiently.

Key Features:
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word

[Browse all 3 editions](https://www.g2.com/products/document360/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Docsie** | N/A | N/A |
| **Document360** | 9.1/10 | 111 |

#### Administration

| Feature | Docsie | Document360 | 
|---|---|---|
| **Database Management ** | Not enough data | 9.3 (81 reviews) | 
| **Data Workflows** | Not enough data | 9.1 (77 reviews) | 
| **Issue Management** | Not enough data | Feature Not Available | 

#### Knowledge Management

| Feature | Docsie | Document360 | 
|---|---|---|
| **Knowledge Base** | Not enough data | 9.5 (95 reviews) | 
| **Publishing Workflows** | Not enough data | 9.2 (88 reviews) | 
| **Analytics** | Not enough data | 9.0 (87 reviews) | 

#### Compliance

| Feature | Docsie | Document360 | 
|---|---|---|
| **Policies and Controls** | Not enough data | 9.1 (83 reviews) | 
| **Data Governance** | Not enough data | 9.2 (80 reviews) | 
| **Compliance** | Not enough data | 9.3 (75 reviews) | 
| **Auditing** | Not enough data | 9.2 (71 reviews) | 

#### Customer Support

| Feature | Docsie | Document360 | 
|---|---|---|
| **Intelligent Search** | Not enough data | 9.2 (83 reviews) | 
| **Suggestions** | Not enough data | 8.9 (81 reviews) | 
| **Decision Trees** | Not enough data | 8.9 (76 reviews) | 

#### Data Security

| Feature | Docsie | Document360 | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | 9.0 (66 reviews) | 
| **Data Transport** | Not enough data | 9.2 (72 reviews) | 
| **Access Management** | Not enough data | 9.4 (85 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 9.3 (75 reviews) | 

#### Administration

| Feature | Docsie | Document360 | 
|---|---|---|
| **Integrations** | Not enough data | 8.9 (77 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.3 (95 reviews) | 
| **Performance and Reliability** | Not enough data | 9.3 (95 reviews) | 

#### Generative AI

| Feature | Docsie | Document360 | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.3 (31 reviews) | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Docsie** | 9.1/10 | 13 |
| **Document360** | 8.5/10 | 218 |

#### Knowledge Pages

| Feature | Docsie | Document360 | 
|---|---|---|
| **Templates** | 8.7 (10 reviews) | 8.5 (177 reviews) | 
| **In-Content Feedback** | 9.6 (8 reviews) | 8.6 (171 reviews) | 
| **Versioning and Version History** | 9.7 (10 reviews) | 8.9 (184 reviews) | 
| **Decision Trees** | 8.3 (5 reviews) | 8.4 (149 reviews) | 
| **Duplicate Detection** | Feature Not Available | 7.8 (121 reviews) | 
| **Content Editor** | Not enough data | 8.8 (148 reviews) | 

#### Knowledge Dissemination

| Feature | Docsie | Document360 | 
|---|---|---|
| **Page Analytics** | 9.0 (10 reviews) | 8.7 (176 reviews) | 
| **Permissions** | 9.2 (10 reviews) | 9.1 (179 reviews) | 
| **Knowledge Sharing** | 9.1 (9 reviews) | 9.2 (181 reviews) | 
| **Notifications** | 9.3 (10 reviews) | 8.8 (176 reviews) | 
| **Advanced Search** | Not enough data | 8.5 (144 reviews) | 
| **Browser Extension** | Not enough data | 7.9 (116 reviews) | 
| **Organization** | Not enough data | 9.0 (149 reviews) | 
| **Other Integrations** | Not enough data | 8.2 (126 reviews) | 
| **Knowledge Integrations** | Not enough data | 8.2 (125 reviews) | 

#### Agentic AI - Knowledge Base

| Feature | Docsie | Document360 | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 8.1 (24 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (24 reviews) | 
| **Proactive Assistance** | Not enough data | 8.2 (24 reviews) | 

### Document Generation

| Product | Score | Reviews |
|---|---|---|
| **Docsie** | N/A | N/A |
| **Document360** | N/A | N/A |

#### Data Sources

| Feature | Docsie | Document360 | 
|---|---|---|
| **Software** | Not enough data | Not enough data | 
| **Spreadsheets** | Not enough data | Not enough data | 
| **Documents** | Feature Not Available | Not enough data | 

#### Generation

| Feature | Docsie | Document360 | 
|---|---|---|
| **Templates** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 

#### Delivery

| Feature | Docsie | Document360 | 
|---|---|---|
| **Workflow** | Not enough data | Not enough data | 
| **Schedule** | Not enough data | Not enough data | 
| **Batch** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Docsie | Document360 | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Image** | Not enough data | Not enough data | 
| **AI Image-to-Text** | Not enough data | Not enough data | 

#### Agentic AI - Document Generation

| Feature | Docsie | Document360 | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

### Enterprise Search Software

| Product | Score | Reviews |
|---|---|---|
| **Docsie** | N/A | N/A |
| **Document360** | N/A | N/A |

#### Compatibility

| Feature | Docsie | Document360 | 
|---|---|---|
| **Federated Search** | Not enough data | Not enough data | 
| **File Types** | Not enough data | Not enough data | 
| **Global Language Support** | Not enough data | Not enough data | 

#### Agentic AI - Enterprise Search Software

| Feature | Docsie | Document360 | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Search Queries

| Feature | Docsie | Document360 | 
|---|---|---|
| **Typo Tolerance** | Not enough data | Not enough data | 
| **Faceted Search** | Not enough data | Not enough data | 
| **Synonyms** | Not enough data | Not enough data | 
| **Highlighting** | Not enough data | Not enough data | 
| **Natural Language** | Not enough data | Not enough data | 

#### AI powered search - Enterprise Search Software

| Feature | Docsie | Document360 | 
|---|---|---|
| **Generative RAG (Retrieval augmented generation)** | Not enough data | Not enough data | 
| **Relevance Tuning** | Not enough data | Not enough data | 
| **NLP & Semantic search** | Not enough data | Not enough data | 

#### Functionality

| Feature | Docsie | Document360 | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Search Analytics** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Compatibility - Enterprise Search Software

| Feature | Docsie | Document360 | 
|---|---|---|
| **File Types** | Not enough data | Not enough data | 
| **Federated Search** | Not enough data | Not enough data | 
| **Global Language Support** | Not enough data | Not enough data | 

#### Functionality - Enterprise Search Software

| Feature | Docsie | Document360 | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Search Analytics** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Search Queries - Enterprise Search Software

| Feature | Docsie | Document360 | 
|---|---|---|
| **Highlighting** | Not enough data | Not enough data | 
| **Faceted Search** | Not enough data | Not enough data | 
| **Typo Tolerance** | Not enough data | Not enough data | 
| **Synonyms** | Not enough data | Not enough data | 

### Document Creation

| Product | Score | Reviews |
|---|---|---|
| **Docsie** | N/A | N/A |
| **Document360** | N/A | N/A |

#### Design

| Feature | Docsie | Document360 | 
|---|---|---|
| **Graphics** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Themes** | Not enough data | Not enough data | 

#### Collaboration

| Feature | Docsie | Document360 | 
|---|---|---|
| **Multi-User Collaboration** | Not enough data | Not enough data | 
| **Real-Time Communication** | Not enough data | Not enough data | 

#### File Types

| Feature | Docsie | Document360 | 
|---|---|---|
| **Export** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **Web Publishing** | Not enough data | Not enough data | 

#### Edit & Revise

| Feature | Docsie | Document360 | 
|---|---|---|
| **Revision History** | Not enough data | Not enough data | 
| **Suggestion Mode** | Not enough data | Not enough data | 
| **Document Editor** | Not enough data | Not enough data | 

#### Integrate & Embed

| Feature | Docsie | Document360 | 
|---|---|---|
| **Calendar** | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | 
| **Applications** | Not enough data | Not enough data | 

#### Operating System

| Feature | Docsie | Document360 | 
|---|---|---|
| **PC Operating System** | Not enough data | Not enough data | 
| **Mac Operating System** | Not enough data | Not enough data | 
| **Linux Operating System** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Docsie | Document360 | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Image** | Feature Not Available | Not enough data | 
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 
| **AI Image-to-Text** | Feature Not Available | Not enough data | 

#### Agentic AI - Document Creation

| Feature | Docsie | Document360 | 
|---|---|---|
| **Proactive Assistance** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Docsie** | N/A | N/A |
| **Document360** | 8.6/10 | 141 |

#### Generative AI

| Feature | Docsie | Document360 | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.4 (48 reviews) | 

#### Self-Service Experience

| Feature | Docsie | Document360 | 
|---|---|---|
| **Knowledge Base** | Not enough data | 9.4 (128 reviews) | 
| **Searchable Articles** | Not enough data | 9.4 (125 reviews) | 
| **Community Forums** | Not enough data | Feature Not Available | 
| **Mobile Optimization** | Not enough data | 8.7 (73 reviews) | 
| **Personalization** | Not enough data | 8.8 (81 reviews) | 

#### Self-Service Platform

| Feature | Docsie | Document360 | 
|---|---|---|
| **Branding** | Not enough data | 9.2 (83 reviews) | 
| **Automation** | Not enough data | 8.4 (74 reviews) | 
| **Artificial Intelligence** | Not enough data | 8.4 (68 reviews) | 
| **Integrations** | Not enough data | 8.6 (73 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Docsie | Document360 | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (10 reviews) | 
| **Multi-step Planning** | Not enough data | 8.5 (10 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (10 reviews) | 
| **Adaptive Learning** | Not enough data | 8.5 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.5 (10 reviews) | 
| **Proactive Assistance** | Not enough data | 8.2 (10 reviews) | 
| **Decision Making** | Not enough data | 8.6 (11 reviews) | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **Docsie** | N/A | N/A |
| **Document360** | 8.5/10 | 21 |

#### Management and Discovery - IT Documentation

| Feature | Docsie | Document360 | 
|---|---|---|
| **Search and Indexing** | Not enough data | 8.5 (21 reviews) | 
| **Version Control** | Not enough data | 8.4 (20 reviews) | 
| **Access and Permissions** | Not enough data | 9.0 (21 reviews) | 

#### Operations - IT Documentation

| Feature | Docsie | Document360 | 
|---|---|---|
| **Integrations** | Not enough data | 8.8 (20 reviews) | 
| **Automation** | Not enough data | 8.2 (20 reviews) | 
| **Reporting** | Not enough data | 8.2 (19 reviews) | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Docsie** | N/A | N/A |
| **Document360** | N/A | N/A |

#### Knowledge Base

| Feature | Docsie | Document360 | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | Docsie | Document360 | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | Docsie | Document360 | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | Docsie | Document360 | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Help Authoring Tools (HAT)](https://www.g2.com/categories/help-authoring-tool-hat)

**Unique to Docsie (3):** [Document Generation Software](https://www.g2.com/categories/document-generation), [Document Creation Software](https://www.g2.com/categories/document-creation), [Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software)

**Unique to Document360 (1):** [IT Documentation Software](https://www.g2.com/categories/it-documentation)


---
## Reviewer Demographics

### By Company Size

| Segment | Docsie | Document360 | 
|---|---|---|
| **Small-Business** | 78.3% | 40.2% | 
| **Mid-Market** | 3.5% | 47.9% | 
| **Enterprise** | 18.3% | 11.9% | 

### By Industry

#### Docsie

- **Information Technology and Services:** 31.3%
- **Management Consulting:** 18.3%
- **Financial Services:** 8.7%
- **Telecommunications:** 7.0%
- **Computer Software:** 6.1%
- **Banking:** 4.3%
- **Oil & Energy:** 2.6%
- **Internet:** 2.6%
- **Computer Networking:** 1.7%
- **Industrial Automation:** 1.7%
- **Other:** 15.7%

#### Document360

- **Computer Software:** 22.2%
- **Information Technology and Services:** 15.3%
- **Financial Services:** 5.2%
- **Computer & Network Security:** 4.8%
- **Marketing and Advertising:** 4.0%
- **Hospital & Health Care:** 3.6%
- **Telecommunications:** 3.2%
- **Logistics and Supply Chain:** 3.0%
- **Accounting:** 2.8%
- **Education Management:** 2.0%
- **Other:** 33.7%

---
## Alternatives

### Alternatives to Docsie

- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2320 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (12022 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12704 reviews)
- [MadCap Flare](https://www.g2.com/products/madcap-flare/reviews) — 4.4/5 stars (490 reviews)
- [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (513 reviews)
- [Coda](https://www.g2.com/products/superhuman-coda/reviews) — 4.6/5 stars (493 reviews)
- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4363 reviews)
- [Helpjuice](https://www.g2.com/products/helpjuice/reviews) — 4.7/5 stars (376 reviews)
- [Stack Overflow Internal](https://www.g2.com/products/stack-overflow-internal/reviews) — 4.5/5 stars (792 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3868 reviews)

### Alternatives to Document360

- [ProProfs Knowledge Base Software](https://www.g2.com/products/proprofs-knowledge-base-software/reviews) — 4.6/5 stars (30 reviews)
- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4363 reviews)
- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2320 reviews)
- [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (513 reviews)
- [Helpjuice](https://www.g2.com/products/helpjuice/reviews) — 4.7/5 stars (376 reviews)
- [MadCap Flare](https://www.g2.com/products/madcap-flare/reviews) — 4.4/5 stars (490 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (12022 reviews)
- [Archbee](https://www.g2.com/products/archbee/reviews) — 4.6/5 stars (118 reviews)
- [ClickHelp](https://www.g2.com/products/clickhelp/reviews) — 4.8/5 stars (65 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6981 reviews)

---
## Top Discussions

### Docsie

- Title: [What is Docsie used for?](https://www.g2.com/discussions/what-is-docsie-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Docsie is an innovative documentation management tool designed for ease of use and efficiency. It stands out with its AI-powered features, enabling automated..."

### Document360

- Title: [What is Document360 used for?](https://www.g2.com/discussions/what-is-document360-used-for) — 1 comment
  > **Top comment:** "For creating Internal or external (customer-facing) documentation."
- Title: [What exciting feature are you going to include in next release.](https://www.g2.com/discussions/43090-what-exciting-feature-are-you-going-to-include-in-next-release) — 1 comment, 1 upvote
  > **Top comment:** "I have been using Document360 for the purpose of documenting various navigations tools etc that the end user to the company software can refer to at any..."
- Title: [Are there any No-code ways to do advanced personalisation.](https://www.g2.com/discussions/28153-are-there-any-no-code-ways-to-do-advanced-personalisation) — 1 comment
  > **Top comment:** "You don't need to use any custom CSS or JavaScript to build your online knowledge base using Document360. It's designed in a way, the editors can simply..."
- Title: [Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?](https://www.g2.com/discussions/28145-is-it-possible-to-add-custom-features-to-the-landing-page-either-as-a-new-drag-and-drop-or-with-html-and-javascript) — 1 comment, 1 upvote
  > **Top comment:** "You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched..."
- Title: [What all API Integration tools document360 offer now?](https://www.g2.com/discussions/26770-what-all-api-integration-tools-document360-offer-now) — 1 comment, 1 upvote
  > **Top comment:** " Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/docsie-vs-document360)