Introducing G2.ai, the future of software buying.Try now
Compare Dixa and Talkdesk 
Featured Products
At a Glance
Market Segments
Mid-Market (54.4% of reviews)
Mid-Market (60.6% of reviews)
Entry-Level Pricing
$39.00 1 Per agent / Per Month
Free 25 Licenses Free to Start
Dixa
Star Rating
(391)4.2 out of 5
Market Segments
Mid-Market (54.4% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 1 Per agent / Per Month
Browse all 4 pricing plansTalkdesk
Star Rating
(2,497)4.4 out of 5
Market Segments
Mid-Market (60.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Talkdesk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Dixa. Users appreciate the platform's ability to handle customer service calls and emails in one location, which enhances organization and response times.
- Users say that Talkdesk's implementation process is notably quick and intuitive, allowing agents to start taking calls with minimal training. In contrast, Dixa, while user-friendly, does not match the same level of praise for setup speed, which can be crucial for teams needing to onboard quickly.
- Reviewers mention that Talkdesk provides a stable calling quality even during peak hours, which is a significant advantage for high-volume support teams. Dixa users, while satisfied with the unified interface, have not highlighted similar performance stability, indicating a potential area for improvement.
- According to verified reviews, Talkdesk's flexibility in call routing and IVR flows is a standout feature, making it easier for teams to manage customer interactions effectively. Dixa's skill-based routing is appreciated, but some users feel it lacks the same level of customization and adaptability.
- Users highlight that Talkdesk's reporting and analytics capabilities are robust, with features like performance analysis and dashboards receiving high marks. Dixa, while offering useful data, does not seem to provide the same depth of insights, which could limit teams looking for comprehensive performance tracking.
- Reviewers appreciate Talkdesk's strong support quality, which is reflected in its higher ratings for customer service. Dixa's support is also well-regarded, but Talkdesk's overall experience suggests a more reliable partnership for businesses seeking ongoing assistance.
Pricing
Entry-Level Pricing
Dixa
Essential
$39.00
1 Per agent / Per Month
Start to build your customer base with these service essentials.
- Dixa Messenger as a Channel
- Conversation Timeline
- Intelligent Routing
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
Dixa
Free Trial is available
Talkdesk
No trial information availableRatings
Meets Requirements
8.3
346
8.9
2,028
Ease of Use
8.6
348
9.1
2,038
Ease of Setup
8.6
188
8.8
1,062
Ease of Admin
8.8
181
8.9
928
Quality of Support
8.7
333
8.8
1,806
Has the product been a good partner in doing business?
9.0
186
8.9
912
Product Direction (% positive)
8.6
340
8.7
1,936
Features by Category
Ticket and Case Management
8.5
87
|
Verified
Not enough data
8.6
85
|
Verified
Not enough data
8.6
87
|
Verified
Not enough data
8.5
124
|
Verified
Not enough data
8.0
107
|
Verified
Not enough data
8.0
134
|
Verified
Not enough data
8.3
119
|
Verified
Not enough data
8.4
140
|
Verified
Not enough data
Generative AI
7.6
7
Not enough data
7.9
7
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.6
28
Not enough data
8.5
137
|
Verified
Not enough data
8.8
135
|
Verified
Not enough data
7.2
30
Not enough data
8.5
145
|
Verified
Not enough data
Platform
6.7
46
|
Verified
Not enough data
7.7
85
|
Verified
Not enough data
8.4
88
|
Verified
Not enough data
8.5
69
|
Verified
Not enough data
7.5
129
|
Verified
Not enough data
8.0
146
|
Verified
Not enough data
Dialing Options
Not enough data
9.2
319
Not enough data
9.2
293
Not enough data
8.3
9
Agent Tools
Not enough data
9.2
251
|
Verified
Not enough data
9.1
254
|
Verified
Not enough data
9.4
348
|
Verified
Automation
Not enough data
9.1
243
|
Verified
Not enough data
9.1
259
|
Verified
Not enough data
8.9
225
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.1
9
Not enough data
8.5
9
AI Capabilities - Auto Dialer
Not enough data
8.3
9
Not enough data
8.1
9
Not enough data
8.5
9
Administration
Not enough data
9.1
168
Not enough data
9.1
161
Not enough data
9.1
164
Knowledge Management
Not enough data
9.2
163
Not enough data
9.1
160
Not enough data
9.2
165
Compliance
Not enough data
9.2
162
Not enough data
9.2
158
Not enough data
9.2
161
Not enough data
9.1
159
Customer Support
Not enough data
9.1
162
Not enough data
9.1
156
Not enough data
9.0
152
Data Security
Not enough data
9.2
149
Not enough data
9.2
150
Not enough data
9.3
158
Not enough data
9.3
146
Administration
Not enough data
9.1
169
Not enough data
9.3
181
Not enough data
9.2
188
Generative AI
Not enough data
8.8
53
Quality Assurance
8.3
11
9.2
372
7.7
11
9.0
343
8.5
12
8.9
380
Engagement
8.2
13
9.1
358
7.9
12
9.2
381
7.7
11
9.0
369
Performance
7.7
11
9.0
363
8.2
12
9.2
365
Generative AI
7.5
8
8.9
81
8.1
8
8.7
80
Knowledge Pages
8.6
7
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
9.2
6
Not enough data
Knowledge Dissemination
8.3
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
7.7
5
Not enough data
8.7
5
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.4
98
|
Verified
9.2
821
|
Verified
7.9
89
|
Verified
8.6
543
|
Verified
8.5
96
|
Verified
8.4
528
|
Verified
7.3
53
|
Verified
8.3
519
|
Verified
9.1
105
|
Verified
8.5
549
|
Verified
Generative AI
7.3
22
8.2
186
Functions
8.4
152
|
Verified
8.9
964
|
Verified
8.6
164
|
Verified
9.0
984
|
Verified
8.2
120
|
Verified
9.0
836
|
Verified
Feature Not Available
8.7
578
|
Verified
Feature Not Available
8.8
593
|
Verified
8.1
72
|
Verified
9.1
717
|
Verified
7.6
75
|
Verified
8.9
715
8.0
72
|
Verified
8.9
661
|
Verified
Agentic AI - Contact Center
Not enough data
8.3
32
Not enough data
8.7
32
Not enough data
8.5
32
Not enough data
8.4
32
Administrative
8.5
156
|
Verified
8.8
913
|
Verified
8.7
145
|
Verified
9.1
930
|
Verified
7.7
164
|
Verified
8.8
1017
|
Verified
8.2
74
|
Verified
9.1
717
|
Verified
8.0
75
|
Verified
8.8
579
|
Verified
ServiceNow Apps
Not enough data
9.4
45
Not enough data
9.5
44
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Workforce Management
8.8
24
9.3
261
|
Verified
Feature Not Available
9.1
242
|
Verified
Feature Not Available
8.8
211
|
Verified
Feature Not Available
8.9
221
|
Verified
Feature Not Available
8.8
217
|
Verified
Administration
8.5
21
9.0
240
|
Verified
8.4
25
9.2
258
|
Verified
8.2
25
9.2
261
|
Verified
7.5
19
8.7
211
|
Verified
8.3
21
9.0
218
|
Verified
Conversational Platform
8.1
122
Not enough data
8.7
95
Not enough data
8.4
81
Not enough data
7.9
30
Not enough data
Support Automation
8.4
91
Not enough data
8.4
106
Not enough data
8.3
93
Not enough data
7.6
31
Not enough data
Generative AI
7.6
11
Not enough data
7.0
11
Not enough data
Platform
Not enough data
8.3
188
Not enough data
7.9
197
Not enough data
8.8
219
Not enough data
9.0
221
Not enough data
9.0
221
Not enough data
8.9
211
Not enough data
8.8
213
Generative AI
Not enough data
7.8
99
Workforce Management
Not enough data
9.1
219
Not enough data
8.9
211
Call Center Infrastructure (CCI)
Not enough data
8.5
23
Not enough data
8.6
23
Not enough data
9.0
23
Not enough data
9.0
23
Administrative
Not enough data
9.2
223
Not enough data
8.9
226
Customer Support
Not enough data
8.4
72
Not enough data
8.3
73
Not enough data
8.3
73
Automation
Not enough data
8.2
72
Not enough data
8.4
72
Not enough data
8.3
72
Artificial Intelligence
Not enough data
8.2
73
Not enough data
8.4
72
Not enough data
8.1
70
Generative AI
8.0
10
Not enough data
8.2
10
Not enough data
7.9
11
Not enough data
Communication
8.3
36
Not enough data
8.0
43
Not enough data
Feature Not Available
Not enough data
8.1
36
Not enough data
Feature Not Available
Not enough data
Internal Use
7.7
85
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
8.7
10
Not enough data
Self-Service Experience
8.3
31
Not enough data
8.1
32
Not enough data
Feature Not Available
Not enough data
8.0
19
Not enough data
7.9
30
Not enough data
Self-Service Platform
8.4
29
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.6
16
Generative AI
8.3
7
Not enough data
7.8
6
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.9
37
Not enough data
8.2
37
Not enough data
8.2
38
Not enough data
8.5
39
Not enough data
8.6
37
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.6
37
Not enough data
8.4
37
Not enough data
8.2
37
Not enough data
8.6
41
Automation
Not enough data
8.2
40
Not enough data
8.4
38
Not enough data
8.2
37
Autonomy
Not enough data
8.0
36
Not enough data
8.5
37
Not enough data
8.1
37
Not enough data
8.2
37
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dixa and Talkdesk are categorized as AI Customer Support Agents, Contact Center Quality Assurance, Contact Center Workforce, and Contact Center
Unique Categories
Dixa is categorized as Digital Customer Service Platforms, Knowledge Base, Conversational Support, Live Chat, Help Desk, Customer Self-Service, and AI Agents For Business Operations
Talkdesk is categorized as Speech Analytics, Contact Center Knowledge Base, ServiceNow Store Apps, Auto Dialer, Call Center Infrastructure (CCI), AI Voice Assistants, and Customer Service Automation
Reviews
Reviewers' Company Size
Dixa
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
16.1%
Leisure, Travel & Tourism
6.1%
Consumer Goods
5.8%
Sporting Goods
4.7%
Financial Services
4.2%
Other
63.1%
Consumer Services
10.1%
Computer Software
8.3%
Information Technology and Services
6.3%
Telecommunications
5.8%
Education Management
5.3%
Other
64.3%
Alternatives
Discussions
Which payment methods do you accept?
1 Comment
Official Response from Dixa
We currently accept VISA, Mastercard and American Express in more than 100 currencies.Read more
Can I keep my existing number?
1 Comment
Official Response from Dixa
Yes, you can absolutely keep your existing number. Contact us to transfer your existing number from your current telephone carrier to Dixa (known as...Read more
Do I need any hardware or softphones?
1 Comment
Official Response from Dixa
No, you simply need a microphone and speakers. We recommend avoiding the used of headsets with active noise cancellation for the best experience.Read more
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
