# Dixa, Gorgias vs Freshdesk Comparison

| | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.6 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 391 | 560 | 3,748 | 
| **Largest Market Segment** | Mid-Market (54.4% of reviews) | Small-Business (80.9% of reviews) | Small-Business (48.6% of reviews) | 
| **Entry Level Price** | $39.00 1 Per agent / Per Month | $10.00 | $19.00 1 User per month billed annually Per Month | 

---
## Top Pros & Cons

### Dixa

Pros:
- Ease of Use (30 reviews)
- Helpful (24 reviews)

Cons:
- Missing Features (18 reviews)
- Limited Features (13 reviews)

### Gorgias

Pros:
- Ease of Use (28 reviews)
- Integrations (22 reviews)

Cons:
- Learning Curve (8 reviews)
- Missing Features (7 reviews)

### Freshdesk

Pros:
- Ease of Use (223 reviews)
- Features (158 reviews)

Cons:
- Missing Features (69 reviews)
- Limited Features (62 reviews)

---
## Ratings Comparison
| Rating | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
  | **Meets Requirements** | 8.3 (346 reviews) | 8.9 (418 reviews) | 8.6 (3280 reviews) | 
  | **Ease of Use** | 8.6 (348 reviews) | 9.1 (424 reviews) | 8.9 (3304 reviews) | 
  | **Ease of Setup** | 8.6 (188 reviews) | 8.8 (234 reviews) | 8.6 (2360 reviews) | 
  | **Ease of Admin** | 8.8 (181 reviews) | 9.2 (209 reviews) | 8.7 (2199 reviews) | 
  | **Quality of Support** | 8.7 (333 reviews) | 9.1 (402 reviews) | 8.7 (3179 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (186 reviews) | 9.4 (204 reviews) | 8.8 (2122 reviews) | 
  | **Product Direction (% positive)** | 8.6 (340 reviews) | 8.9 (375 reviews) | 8.8 (3249 reviews) | 

---
## Pricing

### Dixa

#### Entry-Level Pricing

Plan: Essential

Price: $39.00 1 Per agent / Per Month

Description: Start to build your customer base with these service essentials.

Key Features:
- Dixa Messenger as a Channel
- Conversation Timeline
- Intelligent Routing

[Browse all 4 editions](https://www.g2.com/products/dixa/pricing)

#### Free Trial

Yes

### Gorgias

#### Entry-Level Pricing

Plan: Starter

Price: $10.00

Description: Includes 50 tickets/mo, +$0.40 for each extra ticket

Key Features:
- Unlimited users
- Facebook & Instagram integrations
-   Live chat & chat campaigns 

[Browse all 5 editions](https://www.g2.com/products/gorgias/pricing)

#### Free Trial

Yes

### Freshdesk

#### Entry-Level Pricing

Plan: Freshdesk Email and Ticketing  (Growth)

Price: $19.00 1 User per month billed annually Per Month

Description: Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email

Key Features:
- Automations 
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports

[Browse all 6 editions](https://www.g2.com/products/freshdesk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Dixa** | 8.2/10 | 207 |
| **Gorgias** | 8.4/10 | 249 |
| **Freshdesk** | 8.2/10 | 2591 |

#### Ticket and Case Management

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Ticket creation user experience** | 8.5 (87 reviews) ✓ Verified | 9.0 (184 reviews) | 8.9 (2252 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.6 (85 reviews) ✓ Verified | 9.1 (185 reviews) | 8.8 (2264 reviews) ✓ Verified | 
| **Workflow** | 8.6 (87 reviews) ✓ Verified | 8.9 (183 reviews) | 8.5 (2192 reviews) ✓ Verified | 
| **Response Automation** | 8.5 (124 reviews) ✓ Verified | 8.6 (173 reviews) | 8.5 (2068 reviews) ✓ Verified | 
| **SLA Management** | 8.0 (107 reviews) ✓ Verified | 8.3 (133 reviews) | 8.3 (1810 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 8.0 (134 reviews) ✓ Verified | 8.7 (168 reviews) | 8.5 (2094 reviews) ✓ Verified | 
| **Ticket Collaboration** | 8.3 (119 reviews) ✓ Verified | 9.0 (172 reviews) | 8.7 (2027 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.4 (140 reviews) ✓ Verified | 8.8 (171 reviews) | 8.3 (1378 reviews) ✓ Verified | 

#### Generative AI

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | 7.6 (7 reviews) | 7.4 (7 reviews) | 7.3 (331 reviews) | 
| **AI Text Summarization** | 7.9 (7 reviews) | 7.4 (7 reviews) | 7.4 (325 reviews) | 

#### Agentic AI - Help Desk

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (6 reviews) | 7.2 (58 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (6 reviews) | 6.9 (57 reviews) | 
| **Proactive Assistance** | Not enough data | 7.5 (6 reviews) | 7.2 (56 reviews) | 

#### Communication Channels

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Customer Portal** | 8.6 (28 reviews) | 9.0 (148 reviews) | 8.6 (1926 reviews) ✓ Verified | 
| **Email to Case** | 8.5 (137 reviews) ✓ Verified | 9.1 (159 reviews) | 8.9 (2090 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.8 (135 reviews) ✓ Verified | 8.8 (152 reviews) | 8.4 (1316 reviews) ✓ Verified | 
| **Social Integration** | 7.2 (30 reviews) | 8.6 (159 reviews) | 8.0 (1191 reviews) ✓ Verified | 
| **Voice** | 8.5 (145 reviews) ✓ Verified | 8.2 (93 reviews) | 7.9 (937 reviews) ✓ Verified | 

#### Platform

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Mobile User Support** | 6.7 (46 reviews) ✓ Verified | 7.3 (102 reviews) | 8.1 (1161 reviews) ✓ Verified | 
| **Customization ** | 7.7 (85 reviews) ✓ Verified | 8.5 (134 reviews) | 8.1 (1662 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.4 (88 reviews) ✓ Verified | 8.9 (145 reviews) | 8.6 (1550 reviews) ✓ Verified | 
| **Integration** | 8.5 (69 reviews) ✓ Verified | 8.7 (143 reviews) | 8.3 (1157 reviews) ✓ Verified | 
| **Reporting** | 7.5 (129 reviews) ✓ Verified | 8.2 (136 reviews) | 8.0 (1881 reviews) ✓ Verified | 
| **Dashboards** | 8.0 (146 reviews) ✓ Verified | 8.3 (139 reviews) | 8.3 (1967 reviews) ✓ Verified | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Dixa** | N/A | N/A |
| **Gorgias** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Messenger

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Sequencing** | Not enough data | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | Not enough data | 

#### Channels

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Social Media** | Not enough data | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | Not enough data | 

#### Customers

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Targeting** | Not enough data | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Dixa** | N/A | N/A |
| **Gorgias** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Lead Facilitation

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | Not enough data | 
| **Lead Follow-up** | Not enough data | Not enough data | Not enough data | 
| **Meeting Scheduling ** | Not enough data | Not enough data | Not enough data | 

#### Organization

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Not enough data | Not enough data | 
| **Data Entry** | Not enough data | Not enough data | Not enough data | 
| **Integrations / APIs** | Not enough data | Not enough data | Not enough data | 

#### Performance Analysis

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Coaching ** | Not enough data | Not enough data | Not enough data | 
| **Peformance Tracking** | Not enough data | Not enough data | Not enough data | 

#### Sales Analysis

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **ROI Forecasting ** | Not enough data | Not enough data | Not enough data | 
| **Sales Forecasting ** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Dixa** | N/A | N/A |
| **Gorgias** | N/A | N/A |
| **Freshdesk** | 8.0/10 | 404 |

#### Channels

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 8.4 (358 reviews) | 
| **Open Listening** | Not enough data | Not enough data | 8.0 (334 reviews) | 
| **Physical Media** | Not enough data | Not enough data | 7.5 (324 reviews) | 

#### Design

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 8.2 (331 reviews) | 
| **Create Content** | Not enough data | Not enough data | 7.8 (335 reviews) | 
| **Personalization** | Not enough data | Not enough data | 8.3 (356 reviews) | 
| **Inbound Identification** | Not enough data | Not enough data | 8.3 (344 reviews) | 
| **Regulatory Compliance** | Not enough data | Not enough data | 8.4 (332 reviews) | 

#### Generative AI

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.7 (263 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.7 (264 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Dixa** | N/A | N/A |
| **Gorgias** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 293 |

#### Usability

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | 8.7 (263 reviews) | 
| **Supporting Documents** | Not enough data | Not enough data | 8.7 (259 reviews) | 
| **Two-Way Communication** | Not enough data | Not enough data | 8.8 (251 reviews) | 

#### Reporting

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | 8.6 (245 reviews) | 
| **Trend Analysis** | Not enough data | Not enough data | 8.5 (241 reviews) | 
| **Performance Monitoring** | Not enough data | Not enough data | 8.6 (253 reviews) | 

#### Generative AI

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.5 (178 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.5 (178 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Dixa** | N/A | N/A |
| **Gorgias** | N/A | N/A |
| **Freshdesk** | 8.3/10 | 269 |

#### Productivity Tools

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Notes** | Not enough data | Not enough data | 8.9 (237 reviews) | 
| **Internal Discussion** | Not enough data | Not enough data | 8.7 (222 reviews) | 
| **Assignments and Tasks** | Not enough data | Not enough data | 8.6 (225 reviews) | 
| **Workflows** | Not enough data | Not enough data | 8.7 (229 reviews) | 
| **Templates** | Not enough data | Not enough data | 8.7 (232 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.3 (209 reviews) | 
| **Tagging System** | Not enough data | Not enough data | 8.7 (227 reviews) | 

#### Analytics

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Trends** | Not enough data | Not enough data | 8.3 (204 reviews) | 
| **Performance Tracking** | Not enough data | Not enough data | 8.5 (214 reviews) | 
| **Email Tracking** | Not enough data | Not enough data | 8.6 (212 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 6.9 (12 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.1 (14 reviews) | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Dixa** | 7.9/10 | 13 |
| **Gorgias** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Quality Assurance

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Evaluation** | 8.3 (11 reviews) | Not enough data | Not enough data | 
| **Calibration** | 7.7 (11 reviews) | Not enough data | Not enough data | 
| **Reports** | 8.5 (12 reviews) | Not enough data | Not enough data | 

#### Engagement

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Feedback** | 8.2 (13 reviews) | Not enough data | Not enough data | 
| **Dashboards** | 7.9 (12 reviews) | Not enough data | Not enough data | 
| **Training** | 7.7 (11 reviews) | Not enough data | Not enough data | 

#### Performance

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Integrations** | 7.7 (11 reviews) | Not enough data | Not enough data | 
| **Compliance** | 8.2 (12 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | 7.5 (8 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 8.1 (8 reviews) | Not enough data | Not enough data | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Dixa** | 8.6/10 | 7 |
| **Gorgias** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Knowledge Pages

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Templates** | 8.6 (7 reviews) | Not enough data | Not enough data | 
| **In-Content Feedback** | 8.6 (6 reviews) | Not enough data | Not enough data | 
| **Versioning and Version History** | 8.9 (6 reviews) | Not enough data | Not enough data | 
| **Decision Trees** | 8.8 (7 reviews) | Not enough data | Not enough data | 
| **Duplicate Detection** | 8.3 (7 reviews) | Not enough data | Not enough data | 
| **Content Editor** | 9.2 (6 reviews) | Not enough data | Not enough data | 

#### Knowledge Dissemination

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Page Analytics** | 8.3 (7 reviews) | Not enough data | Not enough data | 
| **Permissions** | 8.3 (7 reviews) | Not enough data | Not enough data | 
| **Knowledge Sharing** | 8.6 (7 reviews) | Not enough data | Not enough data | 
| **Notifications** | 8.6 (6 reviews) | Not enough data | Not enough data | 
| **Advanced Search** | 9.2 (6 reviews) | Not enough data | Not enough data | 
| **Browser Extension** | 7.7 (5 reviews) | Not enough data | Not enough data | 
| **Organization** | 8.7 (5 reviews) | Not enough data | Not enough data | 
| **Other Integrations** | 8.6 (6 reviews) | Not enough data | Not enough data | 
| **Knowledge Integrations** | 9.2 (6 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Knowledge Base

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Dixa** | 8.1/10 | 215 |
| **Gorgias** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Channels

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Voice** | 8.4 (98 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Social** | 7.9 (89 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Web Chat** | 8.5 (96 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Mobile SMS** | 7.3 (53 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Email** | 9.1 (105 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **AI Text-to-Speech** | 7.3 (22 reviews) | Not enough data | Not enough data | 

#### Functions

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Session Routing** | 8.4 (152 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Session Queuing** | 8.6 (164 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Concurrent Calling** | 8.2 (120 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Speech Analytics** | Feature Not Available | Not enough data | Not enough data | 
| **Auto Dialer** | Feature Not Available | Not enough data | Not enough data | 
| **IVR** | 8.1 (72 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Inbound Screen Pop** | 7.6 (75 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Persistent Data** | 8.0 (72 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Administrative

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Session Summary Notes** | 8.5 (156 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Administrator Access** | 8.7 (145 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Reporting & Dashboards** | 7.7 (164 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Session Recording** | 8.2 (74 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Agent Scheduling and Assignment** | 8.0 (75 reviews) ✓ Verified | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Dixa** | N/A | N/A |
| **Gorgias** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Responses

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | Not enough data | 
| **Integration** | Feature Not Available | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Dixa** | 8.3/10 | 25 |
| **Gorgias** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Workforce Management

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Agent Availability** | 8.8 (24 reviews) | Not enough data | Not enough data | 
| **Skills Management** | Feature Not Available | Not enough data | Not enough data | 
| **Shift Scheduling** | Feature Not Available | Not enough data | Not enough data | 
| **Agent Self-Service** | Feature Not Available | Not enough data | Not enough data | 
| **Mobile Access** | Feature Not Available | Not enough data | Not enough data | 

#### Administration

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Automation** | 8.5 (21 reviews) | Not enough data | Not enough data | 
| **Performance Analysis** | 8.4 (25 reviews) | Not enough data | Not enough data | 
| **Dashboards** | 8.2 (25 reviews) | Not enough data | Not enough data | 
| **Forecasting** | 7.5 (19 reviews) | Not enough data | Not enough data | 
| **Intraday Management** | 8.3 (21 reviews) | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Dixa** | 8.0/10 | 147 |
| **Gorgias** | N/A | N/A |
| **Freshdesk** | 8.1/10 | 500 |

#### Conversational Platform

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Personalization** | 8.1 (122 reviews) | Not enough data | 8.3 (432 reviews) | 
| **Omnichannel** | 8.7 (95 reviews) | Not enough data | 8.3 (378 reviews) | 
| **Contextual Engagement** | 8.4 (81 reviews) | Not enough data | 8.3 (371 reviews) | 
| **Proactive Engagement** | 7.9 (30 reviews) | Not enough data | 8.4 (307 reviews) | 

#### Support Automation

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Intelligent Routing** | 8.4 (91 reviews) | Not enough data | 8.4 (388 reviews) | 
| **Seamless Escalation** | 8.4 (106 reviews) | Not enough data | 8.4 (408 reviews) | 
| **Transcripts** | 8.3 (93 reviews) | Not enough data | 8.3 (373 reviews) | 
| **Self-Serve Support** | 7.6 (31 reviews) | Not enough data | 8.2 (314 reviews) | 

#### Generative AI

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | 7.6 (11 reviews) | Not enough data | 7.4 (207 reviews) | 
| **AI Text Summarization** | 7.0 (11 reviews) | Not enough data | 7.4 (203 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Dixa** | N/A | N/A |
| **Gorgias** | 8.4/10 | 7 |
| **Freshdesk** | N/A | N/A |

#### Customer Support

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Text** | Not enough data | 8.0 (5 reviews) | Not enough data | 
| **Speech** | Not enough data | 7.3 (5 reviews) | Not enough data | 
| **Knowledge Base** | Not enough data | 8.7 (5 reviews) | Not enough data | 

#### Automation

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | 8.9 (6 reviews) | Not enough data | 
| **Customization** | Not enough data | 8.9 (6 reviews) | Not enough data | 
| **Intelligent Routing** | Not enough data | 8.7 (5 reviews) | Not enough data | 

#### Artificial Intelligence

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Learning** | Not enough data | 8.9 (6 reviews) | Not enough data | 
| **Language** | Not enough data | 8.7 (5 reviews) | Not enough data | 
| **Conversational AI** | Not enough data | 7.3 (5 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Dixa** | 8.0/10 | 117 |
| **Gorgias** | 8.6/10 | 246 |
| **Freshdesk** | 8.4/10 | 1886 |

#### Generative AI

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | 8.0 (10 reviews) | 8.5 (14 reviews) | 7.8 (116 reviews) | 
| **AI Text Summarization** | 8.2 (10 reviews) | 8.6 (14 reviews) | 7.9 (114 reviews) | 
| **AI Text-to-Speech** | 7.9 (11 reviews) | 7.6 (14 reviews) | 7.6 (113 reviews) | 

#### Communication

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Pop-up Chat** | 8.3 (36 reviews) | 8.9 (170 reviews) | 8.8 (583 reviews) ✓ Verified | 
| **Notifications** | 8.0 (43 reviews) | 8.6 (182 reviews) | 8.7 (601 reviews) ✓ Verified | 
| **Targeted Emails** | Feature Not Available | 8.5 (124 reviews) | 8.7 (494 reviews) ✓ Verified | 
| **In-App Messaging** | 8.1 (36 reviews) | 8.6 (122 reviews) | 8.5 (199 reviews) | 
| **Co-Browsing** | Feature Not Available | 8.6 (96 reviews) | 8.2 (202 reviews) | 

####  Internal Use

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Customization ** | 7.7 (85 reviews) ✓ Verified | 8.5 (134 reviews) | 8.1 (1662 reviews) ✓ Verified | 
| **Conversation Archiving** | Feature Not Available | 8.9 (152 reviews) | 8.6 (203 reviews) | 
| **Lead Development** | Feature Not Available | 8.7 (113 reviews) | 8.2 (186 reviews) | 
| **Knowledge Base** | 8.1 (32 reviews) | 8.8 (136 reviews) | 8.8 (558 reviews) ✓ Verified | 
| **Team Inbox ** | Feature Not Available | 8.8 (143 reviews) | 8.8 (519 reviews) ✓ Verified | 
| **Customer Profiles** | Feature Not Available | 8.7 (165 reviews) | 8.6 (547 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Dixa** | 8.2/10 | 34 |
| **Gorgias** | 8.3/10 | 195 |
| **Freshdesk** | 8.1/10 | 1122 |

#### Generative AI

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **AI Text Summarization** | 8.7 (10 reviews) | 8.3 (5 reviews) | 7.9 (139 reviews) | 

#### Self-Service Experience

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Knowledge Base** | 8.3 (31 reviews) | 8.6 (161 reviews) | 8.7 (959 reviews) | 
| **Searchable Articles** | 8.1 (32 reviews) | 8.4 (153 reviews) | 8.6 (911 reviews) | 
| **Community Forums** | Feature Not Available | 8.3 (118 reviews) | 8.3 (682 reviews) | 
| **Mobile Optimization** | 8.0 (19 reviews) | 7.8 (136 reviews) | 8.2 (238 reviews) | 
| **Personalization** | 7.9 (30 reviews) | 8.3 (152 reviews) | 8.4 (255 reviews) | 

#### Self-Service Platform

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Branding** | 8.4 (29 reviews) | 8.5 (148 reviews) | 8.5 (253 reviews) | 
| **Automation** | Feature Not Available | 8.4 (171 reviews) | 8.6 (260 reviews) | 
| **Artificial Intelligence** | Feature Not Available | 7.9 (141 reviews) | 8.0 (220 reviews) | 
| **Integrations** | Feature Not Available | 8.8 (173 reviews) | 8.4 (237 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.7 (16 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.7 (15 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.9 (16 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.7 (17 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.6 (17 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.6 (16 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.8 (16 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Dixa** | N/A | N/A |
| **Gorgias** | 8.6/10 | 187 |
| **Freshdesk** | 8.7/10 | 532 |

#### Generative AI

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (13 reviews) | 8.2 (79 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (13 reviews) | 8.0 (79 reviews) | 

#### Process

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Mentions** | Not enough data | 8.7 (148 reviews) | 8.6 (163 reviews) | 
| **Tickets** | Not enough data | 9.1 (178 reviews) | 9.3 (485 reviews) | 
| **Macros** | Not enough data | 9.3 (176 reviews) | 8.6 (372 reviews) | 

#### Channels

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Email** | Not enough data | 9.4 (177 reviews) | 9.2 (480 reviews) | 
| **Social** | Not enough data | 8.8 (168 reviews) | 8.7 (416 reviews) | 
| **Live Chat** | Not enough data | 9.0 (149 reviews) | 8.8 (377 reviews) | 
| **Phone** | Not enough data | 8.2 (91 reviews) | 8.5 (341 reviews) | 
| **Text** | Not enough data | 8.3 (94 reviews) | 8.3 (59 reviews) | 

#### Insight

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Surveys** | Not enough data | 8.4 (112 reviews) | 8.6 (383 reviews) | 
| **Reporting** | Not enough data | 8.5 (144 reviews) | 8.7 (170 reviews) | 
| **Visitor Activity** | Not enough data | 8.7 (115 reviews) | 8.6 (374 reviews) | 
| **Help Desk** | Not enough data | 9.0 (141 reviews) | 9.1 (446 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dixa** | 8.3/10 | 7 |
| **Gorgias** | N/A | N/A |
| **Freshdesk** | 7.7/10 | 91 |

#### Generative AI

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | 8.3 (7 reviews) | 9.0 (5 reviews) | 7.8 (87 reviews) | 
| **AI Text Summarization** | 7.8 (6 reviews) | 9.0 (5 reviews) | 7.7 (85 reviews) | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dixa** | N/A | N/A |
| **Gorgias** | 8.0/10 | 24 |
| **Freshdesk** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **AI chatbots** | Not enough data | 7.1 (11 reviews) | Not enough data | 
| **Messaging and Notifications** | Not enough data | 8.3 (6 reviews) | Not enough data | 
| **AI agents ** | Not enough data | 6.7 (11 reviews) | Not enough data | 
| **Voice assistants** | Not enough data | 5.8 (6 reviews) | Not enough data | 
| **Communication apps** | Not enough data | 6.4 (6 reviews) | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Ecommerce stores** | Not enough data | 9.7 (11 reviews) | Not enough data | 
| **Sales channels** | Not enough data | 9.3 (7 reviews) | Not enough data | 
| **Payment Platform** | Not enough data | 6.3 (5 reviews) | Not enough data | 
| **Internal tools** | Not enough data | 8.1 (12 reviews) | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Conversational analytics** | Not enough data | 7.0 (10 reviews) | Not enough data | 
| **Advance reporting** | Not enough data | 6.8 (10 reviews) | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Dixa** | N/A | N/A |
| **Gorgias** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Knowledge Base

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Q & A** | Not enough data | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | Not enough data | 

#### Security

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Verification** | Not enough data | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | Not enough data | 

#### Content

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Social Features** | Not enough data | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Dixa** | N/A | N/A |
| **Gorgias** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 14 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 8.9 (9 reviews) | 
| **Contextual Response Generation** | Not enough data | Not enough data | 8.5 (9 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 8.3 (9 reviews) | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 8.5 (9 reviews) | 
| **Multilingual Support** | Not enough data | Not enough data | 8.0 (9 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 8.0 (9 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 8.7 (10 reviews) | 
| **Escalation Handling** | Not enough data | Not enough data | 8.7 (10 reviews) | 
| **Workflow Optimization** | Not enough data | Not enough data | 8.5 (10 reviews) | 

#### Automation

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 9.3 (9 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 8.7 (9 reviews) | 
| **Document Processing** | Not enough data | Not enough data | 9.1 (9 reviews) | 

#### Autonomy

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 6.9 (9 reviews) | 
| **Adaptive Responses** | Not enough data | Not enough data | 8.3 (9 reviews) | 
| **Task Execution** | Not enough data | Not enough data | 8.3 (9 reviews) | 
| **Problem Solving** | Not enough data | Not enough data | 8.0 (9 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Dixa** | N/A | N/A |
| **Gorgias** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (6):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Dixa (5):** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)

**Unique to Gorgias (5):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms)

**Unique to Freshdesk (4):** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)


---
## Reviewer Demographics

### By Company Size

| Segment | Dixa | Gorgias | Freshdesk | 
|---|---|---|---|
| **Small-Business** | 42.7% | 80.9% | 48.6% | 
| **Mid-Market** | 54.4% | 18.2% | 39.7% | 
| **Enterprise** | 2.9% | 0.9% | 11.7% | 

### By Industry

#### Dixa

- **Retail:** 16.1%
- **Leisure, Travel & Tourism:** 6.1%
- **Consumer Goods:** 5.8%
- **Sporting Goods:** 4.7%
- **Financial Services:** 4.2%
- **Furniture:** 4.0%
- **Consumer Services:** 4.0%
- **Cosmetics:** 4.0%
- **Apparel & Fashion:** 3.7%
- **Information Technology and Services:** 3.4%
- **Other:** 44.1%

#### Gorgias

- **Retail:** 21.4%
- **Apparel & Fashion:** 14.9%
- **Consumer Goods:** 11.6%
- **Food & Beverages:** 10.0%
- **Consumer Services:** 6.8%
- **Health, Wellness and Fitness:** 5.9%
- **Cosmetics:** 5.4%
- **Sporting Goods:** 2.8%
- **Luxury Goods & Jewelry:** 2.6%
- **Food Production:** 2.0%
- **Other:** 16.6%

#### Freshdesk

- **Information Technology and Services:** 17.1%
- **Computer Software:** 12.7%
- **Financial Services:** 4.1%
- **Internet:** 4.0%
- **Education Management:** 3.8%
- **Retail:** 3.2%
- **Marketing and Advertising:** 3.1%
- **Consumer Services:** 3.0%
- **Telecommunications:** 2.3%
- **E-Learning:** 2.1%
- **Other:** 44.6%

---
## Alternatives

### Alternatives to Dixa

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (555 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1111 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7333 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Helpshift](https://www.g2.com/products/helpshift/reviews) — 4.3/5 stars (381 reviews)

### Alternatives to Gorgias

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1111 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (555 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [Re:amaze](https://www.g2.com/products/re-amaze/reviews) — 4.6/5 stars (140 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7333 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)

### Alternatives to Freshdesk

- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7616 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7333 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1111 reviews)

---
## Top Discussions

### Dixa

- Title: [In which countries are phone numbers available?](https://www.g2.com/discussions/phone-95ee9ab3-5371-467d-9291-4116e53baa5a) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We currently supply phone numbers in these countries: Argentina*, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, Colombia*, Croatia, Cyprus,..."
- Title: [Do I need any hardware or softphones?](https://www.g2.com/discussions/phone-68f1fb7f-61d9-405d-86d2-665512202e67) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "No, you simply need a microphone and speakers. We recommend avoiding the used of headsets with active noise cancellation for the best experience."
- Title: [Can I keep my existing number?](https://www.g2.com/discussions/phone-0ab47a8f-1796-40b8-8c5c-818bd60f8f96) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, you can absolutely keep your existing number. Contact us to transfer your existing number from your current telephone carrier to Dixa (known as..."
- Title: [Which payment methods do you accept?](https://www.g2.com/discussions/payment-e56966a1-f8da-47ec-8a01-891d7168a1c0) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We currently accept VISA, Mastercard and American Express in more than 100 currencies."

### Gorgias

- Title: [Is gorgias worth?](https://www.g2.com/discussions/is-gorgias-worth) — 2 comments
  > **Top comment:** "Depending on your business size Gorgias is worth the investment. I started with the Basic plan which was $60 a month and it was worth every penny. Unlike..."
- Title: [What does gorgias integrate with?](https://www.g2.com/discussions/what-does-gorgias-integrate-with) — 2 comments
  > **Top comment:** "My understanding is Gorgias can integrate with most apps as an HTTP  connection (webhook)  as long as there is an API  capability. They also have a list of..."
- Title: [Is gorgias a CRM tool?](https://www.g2.com/discussions/is-gorgias-a-crm-tool) — 2 comments
  > **Top comment:** "Yes"
- Title: [What is gorgias software?](https://www.g2.com/discussions/what-is-gorgias-software) — 2 comments
  > **Top comment:** "It is a customer service ticketing software"
- Title: [What is the next big feature that we can expect from this great platform?](https://www.g2.com/discussions/what-is-the-next-big-feature-that-we-can-expect-from-this-great-platform) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."

### Freshdesk

- Title: [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "It is a helpdesk platform."
- Title: [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) — 3 comments
  > **Top comment:** "yes"
- Title: [What is the use of freshdesk?](https://www.g2.com/discussions/what-is-the-use-of-freshdesk) — 3 comments, 1 upvote
  > **Top comment:** "Freshdesk is a Helpdesk web based Software as a Service product.  It has many features which include helpdesk, chat, service desk, etc."
- Title: [Can we expect Instagram integration in Freshdesk soon ?](https://www.g2.com/discussions/31784-can-we-expect-instagram-integration-in-freshdesk-soon) — 2 comments, 1 upvote
  > **Top comment:** "Please check support answer to similar questions:

https://support.freshdesk.com/support/discussions/topics/308279"
- Title: [How can Integrate FreashDesk with Zoho Books](https://www.g2.com/discussions/how-can-integrate-freashdesk-with-zoho-books) — 2 comments, 1 upvote
  > **Top comment:** "You can use Zapier to connect the systems.
For example, create a Zap that is triggered by a ticket update in Freshdesk. When the ticket is 'closed' to then..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dixa-vs-gorgias-vs-freshdesk)