Compare Dixa and Front 
Featured Products
At a Glance
Market Segments
Mid-Market (54.4% of reviews)
Small-Business (49.0% of reviews)
Entry-Level Pricing
$39.00 1 Per agent / Per Month
$25.00 1 user/month
Dixa
Star Rating
(391)4.2 out of 5
Market Segments
Mid-Market (54.4% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 1 Per agent / Per Month
Browse all 4 pricing plansFront
Star Rating
(2,450)4.7 out of 5
Market Segments
Small-Business (49.0% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Front excels in user experience, with many praising its intuitive interface and ease of use. Users appreciate features like internal commenting and shared drafts, which streamline collaboration and enhance workflow efficiency.
- Users say Dixa offers a unified interface that simplifies managing multiple communication channels, such as phone, email, and chat. This integration reduces the need to switch between tools, making it easier for teams to stay organized and responsive to customer needs.
- According to verified reviews, Front has a significantly higher G2 Score, indicating greater overall user satisfaction. Reviewers highlight its robust AI capabilities and historical tracking features, which contribute to a more efficient customer support experience.
- Reviewers mention that while Dixa is user-friendly and intuitive, it faces challenges in comparison to Front's advanced features. Users have noted that Dixa's skill-based routing and queue management are effective, but they may not match the depth of automation and customization available in Front.
- G2 reviewers highlight Front's strong support quality, with many users noting the responsiveness and helpfulness of the support team. This aspect is crucial for businesses that rely on timely assistance to resolve customer issues quickly.
- Users report that Dixa is particularly well-suited for mid-market companies, as it provides a solid foundation for customer support. However, Front's appeal to small businesses, combined with its lower entry-level pricing, makes it a more attractive option for startups and smaller teams looking for cost-effective solutions.
Pricing
Entry-Level Pricing
Dixa
Essential
$39.00
1 Per agent / Per Month
Start to build your customer base with these service essentials.
- Dixa Messenger as a Channel
- Conversation Timeline
- Intelligent Routing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Free Trial
Dixa
Free Trial is available
Front
Free Trial is available
Ratings
Meets Requirements
8.3
346
9.1
1,928
Ease of Use
8.6
348
9.1
1,944
Ease of Setup
8.6
188
8.8
727
Ease of Admin
8.8
181
8.9
478
Quality of Support
8.7
333
9.1
1,658
Has the product been a good partner in doing business?
9.0
186
9.2
464
Product Direction (% positive)
8.6
340
9.3
1,813
Features by Category
Ticket and Case Management
8.5
87
|
Verified
8.8
268
|
Verified
8.6
85
|
Verified
8.9
270
|
Verified
8.6
87
|
Verified
8.9
295
|
Verified
8.5
124
|
Verified
8.8
286
|
Verified
8.0
107
|
Verified
8.9
244
|
Verified
8.0
134
|
Verified
9.1
309
8.3
119
|
Verified
9.2
294
|
Verified
8.4
140
|
Verified
8.7
261
|
Verified
Generative AI
7.6
7
7.8
64
7.9
7
8.3
64
Agentic AI - Help Desk
Not enough data
7.1
28
Not enough data
7.1
28
Not enough data
7.2
28
Communication Channels
8.6
28
8.7
235
|
Verified
8.5
137
|
Verified
9.2
285
|
Verified
8.8
135
|
Verified
8.7
237
|
Verified
7.2
30
8.3
211
|
Verified
8.5
145
|
Verified
7.8
133
Platform
6.7
46
|
Verified
8.3
218
|
Verified
7.7
85
|
Verified
8.4
289
|
Verified
8.4
88
|
Verified
8.8
262
|
Verified
8.5
69
|
Verified
8.6
234
|
Verified
7.5
129
|
Verified
8.3
232
|
Verified
8.0
146
|
Verified
8.3
238
|
Verified
Channels
Not enough data
8.9
630
Not enough data
8.6
528
Not enough data
7.9
476
Design
Not enough data
8.8
652
Not enough data
8.2
533
Not enough data
8.8
750
Not enough data
8.8
713
Not enough data
8.7
564
Generative AI
Not enough data
7.8
191
Not enough data
8.0
191
Usability
Not enough data
8.8
67
Not enough data
8.8
65
Not enough data
8.9
68
Reporting
Not enough data
8.2
64
Not enough data
7.6
59
Not enough data
8.1
63
Generative AI
Not enough data
7.7
37
Not enough data
7.8
38
Inbox Tools
Not enough data
9.3
813
Not enough data
8.9
818
Not enough data
9.1
796
Not enough data
9.0
837
Coordination Tools
Not enough data
8.5
732
Not enough data
8.7
709
Not enough data
8.7
649
Software Options
Not enough data
9.3
795
Not enough data
8.6
726
Email Client - Agentic AI
Not enough data
6.7
25
Not enough data
7.3
25
Quality Assurance
8.3
11
Not enough data
7.7
11
Not enough data
8.5
12
Not enough data
Engagement
8.2
13
Not enough data
7.9
12
Not enough data
7.7
11
Not enough data
Performance
7.7
11
Not enough data
8.2
12
Not enough data
Generative AI
7.5
8
Not enough data
8.1
8
Not enough data
Knowledge Pages
8.6
7
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
9.2
6
Not enough data
Knowledge Dissemination
8.3
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
7.7
5
Not enough data
8.7
5
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.4
98
|
Verified
Not enough data
7.9
89
|
Verified
Not enough data
8.5
96
|
Verified
Not enough data
7.3
53
|
Verified
Not enough data
9.1
105
|
Verified
Not enough data
Generative AI
7.3
22
Not enough data
Functions
8.4
152
|
Verified
Not enough data
8.6
164
|
Verified
Not enough data
8.2
120
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
72
|
Verified
Not enough data
7.6
75
|
Verified
Not enough data
8.0
72
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.5
156
|
Verified
Not enough data
8.7
145
|
Verified
Not enough data
7.7
164
|
Verified
Not enough data
8.2
74
|
Verified
Not enough data
8.0
75
|
Verified
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Workforce Management
8.8
24
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Administration
8.5
21
Not enough data
8.4
25
Not enough data
8.2
25
Not enough data
7.5
19
Not enough data
8.3
21
Not enough data
Conversational Platform
8.1
122
8.8
491
8.7
95
8.8
384
8.4
81
8.7
385
7.9
30
8.8
343
Support Automation
8.4
91
8.7
413
8.4
106
8.9
415
8.3
93
8.7
378
7.6
31
8.6
327
Generative AI
7.6
11
8.1
108
7.0
11
8.2
108
Sorting & Filtering
Not enough data
8.3
235
Not enough data
9.1
240
Not enough data
7.6
225
Not enough data
8.4
230
Integrations
Not enough data
8.0
221
Not enough data
8.5
230
Not enough data
7.4
208
Time Management
Not enough data
9.0
232
Not enough data
8.7
225
Not enough data
9.3
241
Generative AI
Not enough data
7.7
138
Not enough data
7.2
129
Not enough data
7.9
137
Agentic AI - Email Management
Not enough data
6.6
34
Not enough data
7.2
34
Generative AI
8.0
10
8.3
35
8.2
10
8.3
35
7.9
11
7.8
33
Communication
8.3
36
8.7
219
|
Verified
8.0
43
9.0
269
|
Verified
Feature Not Available
8.9
208
8.1
36
8.9
231
|
Verified
Feature Not Available
8.8
151
Internal Use
7.7
85
|
Verified
8.4
289
|
Verified
Feature Not Available
9.2
283
|
Verified
Feature Not Available
8.8
194
8.1
32
8.8
220
Feature Not Available
9.5
290
|
Verified
Feature Not Available
8.8
222
|
Verified
Generative AI
8.7
10
7.7
30
Self-Service Experience
8.3
31
8.3
55
8.1
32
8.5
53
Feature Not Available
8.0
53
8.0
19
8.2
51
7.9
30
8.4
50
Self-Service Platform
8.4
29
8.0
50
Feature Not Available
8.4
50
Feature Not Available
8.0
50
Feature Not Available
8.1
48
Agentic AI - Customer Self-Service
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Generative AI
Not enough data
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Process
Not enough data
9.1(won by default)
197
Not enough data
8.8(won by default)
160
Not enough data
8.8(won by default)
172
Channels
Not enough data
9.5(won by default)
242
Not enough data
9.1(won by default)
193
Not enough data
8.8(won by default)
185
Not enough data
8.4(won by default)
135
Not enough data
9.1(won by default)
159
Insight
Not enough data
8.9(won by default)
140
Not enough data
8.7(won by default)
160
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
156
Generative AI
8.3
7
7.5
29
7.8
6
7.6
30
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dixa and Front are categorized as AI Customer Support Agents, Digital Customer Service Platforms, Conversational Support, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Dixa is categorized as Knowledge Base, Contact Center Quality Assurance, Contact Center Workforce, Contact Center, and AI Agents For Business Operations
Front is categorized as Email Client, Shared Inbox, Complaint Management, Customer Communications Management, Social Customer Service, and Email Management
Reviews
Reviewers' Company Size
Dixa
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
16.1%
Leisure, Travel & Tourism
6.1%
Consumer Goods
5.8%
Sporting Goods
4.7%
Financial Services
4.2%
Other
63.1%
Logistics and Supply Chain
10.1%
Computer Software
8.2%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.6%
Other
64.2%
Alternatives
Discussions
In which countries are phone numbers available?
1 Comment
Official Response from Dixa
We currently supply phone numbers in these countries: Argentina*, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, Colombia*, Croatia, Cyprus,...Read more
Do I need any hardware or softphones?
1 Comment
Official Response from Dixa
No, you simply need a microphone and speakers. We recommend avoiding the used of headsets with active noise cancellation for the best experience.Read more
Can I keep my existing number?
1 Comment
Official Response from Dixa
Yes, you can absolutely keep your existing number. Contact us to transfer your existing number from your current telephone carrier to Dixa (known as...Read more
What is Happening on the Forum?
1 Comment
G2
After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000. I needed the profit...Read more
Are there any "Front hacks" that are lesser known but extremely helpful?
1 Comment
JR
Hit the popout button on a draft email twice. Once for the draft to appear on top of your reading pane and the second time opens it in its own browser window...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
Your software and services insights are valuable.
Your peers come to G2 to get an inside look at and other business solutions. Adding perspective on will help others pick the right solution based on real user experience.
